Hotel La Joya

Hotels
9.2 (77 reviews)
San Martin 1187 , Huaraz , PE

Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Inconsistent water temperature
Slow service for requests

Categories

Cleanliness
8.79
Several reviews mention dirty rooms and poor cleaning standards.
Service
9.99
Multiple comments highlight the friendliness and helpfulness of the staff.
Location
10
The location is praised for its proximity to points of interest.
Room Quality
8.25
Some rooms described as small and poorly maintained.
Amenities
9.28
Issues mentioned with water heating and jacuzzis, but basic facilities are acceptable.
Value for Money
8.24
Mixed feelings about prices considering the quality of service and amenities.
Food and Beverage
9.29
Food quality has significant room for improvement based on guest feedback.
Overall Experience
9.78
Overall ratings are moderate, with key issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:18

Property Description

Luxurious Accommodations
Hotel La Joya offers elegant rooms with modern amenities including flat-screen TVs and private bathrooms with hot tubs. Some rooms even have a cozy seating area for relaxation after a long day of exploring.

Convenient Facilities
Guests can stay connected with free WiFi available throughout the property. Additionally, the on-site bar is the perfect spot to unwind and enjoy a refreshing drink. For souvenirs or gifts, the hotel features a convenient gift shop.

Scenic Location
Nestled in the charming town of Huaraz in the Ancash Region, Hotel La Joya provides a picturesque setting for a memorable stay. Book now to experience luxury and comfort in the heart of this beautiful destination.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIM

Location

Guest Reviews

9.2
Based on 77 reviews
Cleanliness: 8.79
Service: 9.99
Location: 10
Room Quality: 8.25
Amenities: 9.28
Value for Money: 8.24
Food and Beverage: 9.29
Overall Experience: 9.78
L
LUIS FERNANDO • couple • br
9
EXCELENTE
Pros:

A limpeza
O trato dos funcionários

Cons:

Inadequada internet (piso 6) baixa velocidade mal dava para poder assistir um pequeno vídeo

2026-06-30 • via Nuitee
Y
Yvan • solo_traveller • pe
9
2026-05-08 • via Nuitee
P
Paul • couple • pe
10
Pros:

Excelente servicio.

Cons:

Nada.

2026-03-07 • via Nuitee
W
Walter • couple • pe
8
Bien
Pros:

El personal muy amable , el restaurante muy bueno , la limpieza buena y la habitaciones muy cómoda .

Cons:

El agua se demora mucho en calentar , y no es muy caliente, hay un ruido de la alarma contra incendios que suena toda la noche , recomiendo pagar en dólares ya que te aplican un tipo de cambio demasiado alto y desproporcionado con el real 3.80

2026-02-25 • via Nuitee
L
Leonardo • couple • br
10
2026-01-19 • via Nuitee
J
Jorge • extended_group • pe
8
Pros:

Excelentes desayunos, tenían de todo.

Cons:

Corredores un tanto oscuros.
El personal estuvo un poco desorganizado al momento del arribo al hotel.

2026-01-19 • via Nuitee
B
Brandt • solo_traveller • us
1
stay away from this hotel
Pros:

Very little- one of the worst hotels I have ever stayed at

Cons:

Management was horrible. Never had clean towels, hot water was nonexistent and the meals were complete chaos.

2026-01-19 • via Nuitee
E
Edward • solo_traveller • pe
8
2026-01-15 • via Nuitee
K
Kimland • family_with_children • pe
8
2025-11-23 • via Nuitee
D
Daniel • solo_traveller • pe
3
Cons:

El elevador no funciona y la internet es mala así como los tomacorrientes

2025-11-09 • via Nuitee
D
Daniel • solo_traveller • pe
4
2025-11-04 • via Nuitee
A
Arambulo • extended_group • pe
9
Pros:

La atención del personal, jóvenes muy amables, instalaciones buenas.

Cons:

Las almohadas, muy duras.

2025-10-09 • via Nuitee
C
Caio • couple • br
1
Pros:

Nada

Cons:

Chuveiro com agua fria, café ruim.

2025-09-16 • via Nuitee
C
cruzatti utani • couple • pe
8
Pros:

La atención fue muy cordial y calidad en todo momento.

Cons:

Tienen que renovar los jacuzzis

2025-09-03 • via Nuitee
J
Josep Redondo ol8va • couple • pe
8
2025-09-02 • via Nuitee
D
Daniella Belen • couple • pe
7
Regular
Pros:

Me agradó que la habitación era amplia, también que todos los días venían a ordenar y limpiar la habitación.

Cons:

No me agradó que en el desayuno por ejemplo venían pan con palta pero en la foto ofrecían más palta mientras que a la hora de servirte no te ponen casi nada. Si van a incluir un desayuno dentro del precio debe tener una ración considerable no escatimar tanto en algo como la palta. Lo otro que tampoco me gustó es que si uno pide una toalla, una almohada, etc se demoran demasiado en traerla. La cochera deben tener en cuenta que es muy empinada entonces es un poco difícil estacionarte ahí.

2025-08-30 • via Nuitee
M
Maria Zolma • couple • br
8
2025-08-30 • via Nuitee
P
Piero • couple • it
7
2025-08-29 • via Nuitee
V
Vinicius
4
Horrivel
Pros:

Pessima experiência. Se quiser chegar de uma trilha ou passeio e tomar um banho gelado tudo bem. Porque o chuveiro não esquenta o quarto é velho e não é limpo. Nada funciona, além disso o café da manhã é as 7 sendo que todos os passeios saem às até as 6

2025-08-22 • via Nuitee
I
Ingrid • family_with_children • pe
8
2025-08-21 • via Nuitee