Mercure Serpong Alam Sutera

Hotels
•
Mercure
9.6 (452 reviews)
Jl. Alam Sutera Boulevard Kav. 23, Serpong, Tangerang Selatan , Serpong , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable stay
Cons:
Limited breakfast options noted by some

Categories

Cleanliness
9.31
Most reviews noted that rooms were clean, particularly enjoying the comfortable accommodations.
Service
9.99
Many guests praised the friendly and helpful staff, highlighting exceptional service throughout their stay.
Location
9.32
Located near shopping malls and convenient for both leisure and business stays. Highly appreciated by guests.
Room Quality
9.76
Guests enjoyed spacious, comfortable rooms with good amenities and modern renovations.
Amenities
9.29
Various amenities including kid's activities and a decent range of facilities available.
Value for Money
9.75
Guests felt that the hotel offered good value given the amenities and services provided.
Food and Beverage
9.51
Breakfast options were particularly highlighted, with many guests enjoying the variety and quality.
Overall Experience
9.88
Overall, guests expressed high satisfaction with their experiences, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:40

Property Description

Luxurious Stay with Outdoor Pool and Restaurant
Mercure Serpong Alam Sutera, just a short stroll from Living World Mall, offers a lavish experience with an inviting outdoor pool and a delightful restaurant. The elegantly furnished rooms feature modern amenities like a flat-screen TV, free minibar, and en suite bathrooms stocked with complimentary toiletries.

Convenient Facilities and Services
Guests can enjoy a game of tennis, take advantage of the free parking, and stay connected with complimentary WiFi throughout the property. The hotel also provides a 24-hour reception for any assistance needed, along with services like luggage storage, laundry, and business facilities.

Culinary Delights and Nearby Attractions
Indulge in Indonesian and international cuisine at Mint & Pepper or opt for in-room dining. Explore nearby shopping destinations like Mall @Alam Sutera and Summarecon Mall Serpong, both just a short drive away. For seamless travel, the hotel can arrange car rentals and airport transfers upon request.

Book your luxurious stay at Mercure Serpong Alam Sutera today for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.6
Based on 452 reviews
Cleanliness: 9.31
Service: 9.99
Location: 9.32
Room Quality: 9.76
Amenities: 9.29
Value for Money: 9.75
Food and Beverage: 9.51
Overall Experience: 9.88
R
Robert • couple • sg
9
Great location and safe and clean hotel
Pros:

Clean room and good housekeeping

Cons:

Coffee at the coffee shop taste different from my last stay.

2026-09-18 • via Nuitee
K
Karim • family_with_children • fr
8
2026-09-12 • via Nuitee
K
Karim • family_with_children • fr
8
Pros:

L’accueil du personnel et sa disponibilité

2026-09-12 • via Nuitee
L
Leticia • solo_traveller • do
5
Hotel de apenas 3 estrellas
Pros:

La ubicación

Cons:

El desayuno malo, el tema de no tomar la tarjeta en el check in agobian con el pago.
No me gusto el gimnasio.
No me gusto la limpieza

2026-09-06 • via Nuitee
S
Sarah • couple • sa
8
2026-08-24 • via Nuitee
A
Abishek • couple • in
10
Great stay wonderful experience good experience overall
Pros:

Very clean and neat with very kind hospitality

Cons:

All exceptional

2026-08-15 • via Nuitee
E
estip2026 • Business
10
Review hotel mercure
Pros:

Very excellent services and delicious food

2026-08-13 • via Tripadvisor
B
B9363FYkevinw • Business
10
Service Excellence!
Pros:

Best location and service - shout out to Mas Fikri (FO) for being very helpful and excellence in providing room arrangements as per our request, and not to mention his resilience in accommodating our needs for nearly a week of our stay (even during his day off). Thank you!

2026-08-12 • via Tripadvisor
K
kennywP7836EH • Family
10
Stay
Pros:

Bersih , rapi, nyaman, recommended will back later

2026-08-11 • via Tripadvisor
G
Giulia • solo_traveller • it
8
Pros:

Personale gentilissimo e colazione internazionale,piscina bella,posizione molto comoda se si è di passaggio con mall accanto e tanto ristoranti

Cons:

Non è permesso la vendita di alcolici all' interno della struttura e non è comunicato
La spa non c'è, il servizio è offerto solo in camera

2026-08-10 • via Nuitee
G
Gabrielle • couple • au
7
2026-08-09 • via Nuitee
L
Luna • family_with_children • id
8
2026-08-05 • via Nuitee
F
Farizsetyadi • Business
10
Pleasantly Experience
Pros:

Very nice experience staying at the hotel with my wife, will surely come again in future

2026-07-22 • via Tripadvisor
K
kausikjags • Business
10
Hospitality at Serpong
Pros:

Hotel is in nice location, serene atmosphere and hospitality was excellent. Nasya was taking care of the guests requirement at restaurant with great care.

2026-07-19 • via Tripadvisor
3
327jayaw • Couples
10
Best hotel in tangerang
Pros:

Best hotel in town, love ths suite room will back again

2026-07-19 • via Tripadvisor
S
suryadianggab • Business
10
hotel review
Pros:

Good location and neat room, nice reception

2026-07-17 • via Tripadvisor
H
Harris • couple • my
10
2026-07-16 • via Nuitee
P
Praneel • extended_group • in
9
Very good place and nice locality
Pros:

The location is very good and not far from Airport. The breakfast was excellent. The restaurant is available even in the late hours.

Cons:

Carpets could have been cleaned better

2026-07-15 • via Nuitee
3
319ferdia • Business
8
Nice review
Pros:

Good, over all, we stay for 5 days and nothing bad happen

2026-07-14 • via Tripadvisor
S
Sandeep • family_with_children • au
10
Excellent
Pros:

Location was great, very helpful and welcoming staff
Morning breakfast was very yummy

Cons:

Everything was good

2026-07-08 • via Nuitee