U Residence Hotel, Signature Collection by BW

Hotels
9.2 (1107 reviews)
181 Wakefield Street , Wellington , nz
+64 4 802 0858

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable
Cons:
Aging rooms
Some cleanliness issues
Inconvenient check-in process

Categories

Cleanliness
8.6
Multiple mentions of cleanliness being good, but some comments indicate areas for improvement.
Service
9.57
Staff were consistently described as friendly and helpful across multiple reviews.
Location
10
Great central location with easy access to waterfront and attractions, frequently highlighted as a positive.
Room Quality
8.56
Rooms were described as clean and comfortable, but some comments noted that the rooms need updating.
Amenities
9.09
Amenities like kitchen and washing machine are appreciated, with minor complaints about the check-in process.
Value for Money
9.05
Perceived good value, though some guests felt the experience did not match the price.
Food and Beverage
9.1
No specific mentions of food and beverage, assigned standard quality for this hotel tier.
Overall Experience
9.6
Guests reported positive overall experiences with the potential for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:33

Property Description

Luxurious Downtown Location
Experience the epitome of convenience and comfort at U Residence Hotel Wellington, just steps away from Te Papa Museum. Revel in the modernity of our apartments, each equipped with a balcony, air conditioning, and laundry facilities.

Top-Notch Amenities
Indulge in our fitness centre, stay connected with free Wi-Fi access, and unwind in the living area with a Smart TV featuring Netflix. The kitchen or kitchenette with essential appliances ensures a seamless stay.

Prime Accessibility
Located near Cuba Street and Oriental Bay Beach, our hotel offers easy access to Wellington's popular attractions. With parking available on request, your stay with us is not only convenient but also stress-free.

Book now to experience the perfect blend of luxury and convenience at U Residence Hotel Wellington.

Important information:

Please note that there is a 2.5% charge when we process paymentsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs NZD 35 per day.

Location

Guest Reviews

9.2
Based on 1107 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 9.1
Overall Experience: 9.6
D
Debs • family_with_children • nz
7
2026-07-24 • via Nuitee
T
TF Chan • family_with_children • hk
1
Marketed as a hotel, but really an unstaffed apartment with delayed support when issues arise
Pros:

The location is central and convenient, within walking distance of the waterfront and Te Papa. The room was a reasonable size with a kitchen and balcony.

Cons:

The property has "Hotel" in its name, and when searching for accommodation in the city I booked it expecting a hotel with the usual front-desk service. In practice it operates as a self-contained apartment with no reception and no staff on site, which was not what I expected from the name.

The unit also had safety defects on arrival: the washing machine face plate was detached and came away when touched, exposing the interior, and the kitchen faucet was loose and unstable. Travelling with a young child, I found these genuinely concerning.

Because there is no on-site staff, there is no way to get help in real time when something goes wrong. The only contact options are a local phone number (not usable for overseas guests without a local SIM) or messaging.

When I raised the defects, the only resolution offered was to send someone to repair them. The property declined to move us to another unit and refused any refund, so we chose to leave and arrange accommodation elsewhere. Prospective guests should be aware this operates as an unstaffed apartment rather than a serviced hotel, and that support is limited if issues arise.

2026-07-18 • via Nuitee
H
Highfield • couple • nz
7
Good location.
Cons:

Couple of maintenance issues in the room. Blind. No remote for the heat pump. Having salt and pepper and more than 1 piece of cutlery and crockery would be nice.

2026-07-18 • via Nuitee
N
Nicky • solo_traveller • nz
10
2026-07-13 • via Nuitee
G
Glenn • family_with_children • au
6
Great location with so much potential but missed the mark
Pros:

Fantastic location, secure, handy kitchenette,

Cons:

No reception, felt very impersonal, not enough towel rails, no toilet roll holder, water splashed everywhere from shower that a small provided bath mat couldn’t cover, no laundry powder provided, not enough cutlery for beds provided and paid for, smoke alarm batteries not replaced regularly so it needed replacing 10pm at night when it started beeping regularly

2026-07-13 • via Nuitee
K
Kay • solo_traveller • nz
5
Cons:

It was cold! Freezing! Single glazed with a flapping cat flap! Bathroom was incredibly cold. Yes it had heating but this hadn't been turned on prior to us arriving after a day out in the windy winter wellington weather. Everything else was fine but the coldness made it a poor stay, especially for the price.
Also the information on booking.com led me to believe a continental breakfast was included. It was not.

2026-07-13 • via Nuitee
J
Janie-Lee • extended_group • nz
6
Pros:

Great location

Cons:

I expected alot more for the price. It was nothing like the photos. Room was dated and needed maintenance (eg cracked tiles in the bathroom and plywood on the glass entrance door) I normally wouldn’t complain but the $300+ price for a night was excessive for this room.

2026-07-10 • via Nuitee
K
Kirsty • family_with_children • au
5
Good location however needs a lot of maintenance to get it to a decent quality stay.
Pros:

Good location

Cons:

Needs maintenance- lots of issues such as sliding doors broken, shower broken, bedside lamps missing bolts, extensions cords under beds, no 24 hour reception.

2026-07-09 • via Nuitee
R
Ray • couple • nz
7
2026-07-05 • via Nuitee
R
Ray • extended_group • nz
7
2026-07-05 • via Nuitee
A
Alexandra • couple • nz
10
2026-06-30 • via Nuitee
M
Matthew • extended_group • nz
10
2026-06-30 • via Nuitee
S
simmoj • couple • nz
8
Great spot for wellington stopover
Pros:

Great location, close to restaurants, bars Te Papa and open spaces

2026-06-29 • via Nuitee
J
Jo Pleydell • solo_traveller • nz
8
Fantastic location for Tākina and Te Papa Museum.
Pros:

Excellent location for a conference at next door Tākina. The room was a really good size, and had a couch and armchair, so was fantastic to have a seating option alternative to the bed. Heatpump was excellent and the tv is good size and user friendly as well. Rooms had good sound proofing and the lock box instructions were very easy to understand.

Cons:

I requested a room service, and only received replacement towels, the bed wasn't remade. I needed towels because the shower door didn't have a seal at the bottom, so it leaked all over the floor. The towel I received was almost square and was still wet. There aren't too many drop off or parking options out front, which would have been very handy during the torrential weather event that was hitting Wellington CBD when I was checking in.

2026-06-29 • via Nuitee
W
William • solo_traveller • nz
9
Pros:

Very good value for money and located next to the venue I was working in we'll stop I thought it was well appointed and comfortable about the only thing I would change would be a hook for my towel

Cons:

I did find the after hours entry a little tricky as I had not realized I had to move back to recognize by the camera. This could be an instruction added

2026-06-27 • via Nuitee
W
wynter • couple • nz
10
2026-06-26 • via Nuitee
B
Brooke • family_with_children • nz
10
Pros:

Great location, friendly staff with a very family friendly atmosphere.

2026-06-24 • via Nuitee
H
Hoodz • solo_traveller • nz
10
2026-06-20 • via Nuitee
K
Keating • solo_traveller • nz
10
Pros:

Modern clean & comfortable
Great location & our pets agree
It was nice to meet others at the lift ♡

Cons:

Can't think of anything

2026-06-13 • via Nuitee
N
Nelson • extended_group • au
6
Pros:

location is excellent. staff are very pleasant and friendly.

Cons:

shower enclosure was leaking.

2026-05-27 • via Nuitee