Babylon Grand Hotel & Spa

Hotels
•
VBA Hospitality Group
8.4 (98 reviews)
57 Pham Hong Thai , Hanoi , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Central location
Comfortable rooms
Cons:
Cleanliness issues
Breakfast quality could improve

Categories

Cleanliness
7.23
Issues with room maintenance and cleanliness were mentioned, not meeting expectations.
Service
9.7
Staff were consistently described as helpful and friendly.
Location
9.74
Central location near the old town was praised for convenience.
Room Quality
7.69
Room quality was generally acceptable but had issues with plumbing and maintenance.
Amenities
7.72
The absence of a pool and dissatisfaction with breakfast offerings noted.
Value for Money
8.68
Considered reasonable given the location, though some had mixed feelings due to service issues.
Food and Beverage
7.73
Breakfast was acceptable but noted as needing improvement.
Overall Experience
8.7
Overall experience was generally positive despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:41

Property Description

Convenient Location
Located in Tay Ho District, Babylon Grand Hotel & Spa is just a short walk away from Dong Xuan Market, West Lake, Hoan Kiem Lake, and the vibrant night market in the old quarter city.

Modern Amenities
The hotel offers free parking, Wi-Fi access, and air-conditioned rooms with flat-screen TVs, minibars, and en suite bathrooms with complimentary bath amenities.

Exceptional Services
Guests can enjoy 24-hour front desk assistance, luggage storage, currency exchange, and tour arrangements. Indulge in traditional Vietnamese cuisine at the in-house restaurant or opt for private dining with room service.

Experience the best of Hanoi at Babylon Grand Hotel & Spa. Book your stay now to enjoy a memorable and comfortable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 465,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 98 reviews
Cleanliness: 7.23
Service: 9.7
Location: 9.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.7
H
hayes • solo_traveller • au
8
Very happy
Pros:

All services great

Cons:

Nothing

2026-05-19 • via Nuitee
F
Fab • solo_traveller • fr
1
Bad Expérience
Pros:

Rien, nous avons été rediriger par la reception de cet hotel vers un autre hôtel encore plus vétuste.

Cons:

Nous avons séjourné dans cet hotel la nuit du 10-11 mai.
Il est bruyant, mauvaises odeurs, vétusté des salles de bain. Climatisation non entretenue....
Personnel aimable, mais qui laisse une drôle d'impression...

2026-05-13 • via Nuitee
D
Dorottya • family_with_children • hu
10
Super professional, friendly staff. Very clean place, nice breakfast.
Pros:

Everything

2026-05-08 • via Nuitee
R
Robert Sterry • solo_traveller • au
10
Pros:

Staff were fantastic

2026-05-01 • via Nuitee
J
Jenne • solo_traveller • us
10
Pros:

Tina and everyone was the best! Thank you!

2026-04-25 • via Nuitee
L
Lisa • couple • vn
10
2026-04-22 • via Nuitee
P
Phuong • solo_traveller • us
10
2026-04-12 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

Breakfast is good, good service, Friendly staffs. Good
Locations.

2026-04-12 • via Nuitee
M
Matias • couple • cl
9
Great place to stay and walk around Hanoi!!
Pros:

Excellent location just outside de the old quarter. service was outstanding and breakfast was perfect.

Cons:

Halls were a bit noisy and heard from early morning how cleaning ladies worked and talked outside the room. Everything else was perfect!

2026-04-10 • via Nuitee
M
Margaret • solo_traveller • gb
10
2026-03-29 • via Nuitee
Z
Z • family_with_children • ru
8
Хороший отель, отличный дружелюбный персонал.
Pros:

В плане проживания отель полностью оправдал ожидания. Персонал очень дружелюбный. Номер убирался регулярно. Очень хорошие завтраки. До всех основных достопримечательностей и старого города буквально 10-20 минут на такси за небольшие деньги. Можно дойти и пешком, но при такой стоимости такси, не совсем разумно тратить время, которого и так не хватает. Отель и персонал оставил приятные впечатления.

Cons:

По номеру единственное замечание, это душевая. После каждого принятия душа, вода разливается на половину ванной комнаты. Местоположение отеля не совсем удачное в плане кафе и перекусов. Кафе где можно поесть в округе практически нет и они в основном ориентированы на местных жителей. Поэтому чаще ужинали в старом городе. Или мы просто не смогли их найти.

2026-03-09 • via Nuitee
A
Adrian • couple • gb
10
Super friendly and great location
Pros:

Great location. Lovely staff.

2026-02-08 • via Nuitee
S
Svetlana • family_with_children • de
6
2026-02-08 • via Nuitee
A
Arne • solo_traveller • be
9
2026-01-23 • via Nuitee
B
Beatriz • couple • se
9
2026-01-17 • via Nuitee
A
Alie • solo_traveller • nl
8
2026-01-15 • via Nuitee
P
Pham • couple • vn
7
2026-01-07 • via Nuitee
A
Arne • solo_traveller • be
10
Prima!
Pros:

Uitstekend, mooi onderhouden hotel, goede ontvangst, je wordt goed geholpen bij vragen

Cons:

Niks

2026-01-07 • via Nuitee
C
Chu-I • family_with_children • de
9
2026-01-03 • via Nuitee
S
Simone • couple • it
6
Pros:

La vicinanza al centro storico ed ai maggior punti di interesse

Cons:

Pulizia scadente, camere non manutenute e colazione poco ricca.

2026-01-02 • via Nuitee