TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort

Hotels
7.1 (939 reviews)
Falkland Road , Torquay , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Pleasant staff
Cons:
Dirty rooms
Misleading room descriptions
Bunk beds in rooms

Categories

Cleanliness
4.98
Specific sentiment from text indicates very bad conditions and dirty accommodations.
Service
7.75
Standard quality for this hotel tier, with some staff showing little engagement.
Location
7.99
Reviews frequently mentioned great location with easy access to amenities.
Room Quality
6.44
Room quality varied with issues such as bunk beds and heating complaints.
Amenities
7.77
Several amenities mentioned positively, including pools and entertainment options.
Value for Money
6.43
Mixed reviews regarding value, particularly concerning room size vs. booked type.
Food and Beverage
7.98
Generally positive mentions of food quality and variety.
Overall Experience
7.45
Enjoyable for many, but specific negative experiences affected overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:05

Property Description

Stylish and Intimate Atmosphere
The TLH Carlton Hotel and Spa offers a stylish and intimate setting just a short walk from Torquay’s seafront. Guests can enjoy stunning views across Torbay while indulging in outstanding leisure and entertainment facilities.

Variety of Leisure Facilities
From The Aztec Spa to indoor and outdoor swimming pools, a gym, sauna, and hot tub, this hotel provides a wide range of leisure options for guests to relax and unwind. Additionally, the games area with bowling, pool tables, and children’s playground offers entertainment for all ages.

Delightful Dining and Entertainment
Guests can savor buffet-style breakfasts and evening meals in the smart restaurant, with a la carte and children’s options available. The Riviera ballroom and bar provide a sunny spot with breathtaking bay views, while vibrant evening entertainment includes cabaret and live acts.

Ready to experience the perfect blend of relaxation and entertainment? Book your stay at TLH Carlton Hotel and Spa now!

Important information:

Please note that the fitness center, spa and wellness center are available to guests for an additional charge.

Please note that the hotel does not accept American Express cards for payment.

Please note that the hotel is nonsmoking throughout.

Please note that this property cannot accommodate hen and stag parties.

Reservations which appear to be party bookings must be pre-approved by the hotel, prior to booking.

Please note, rooms will only sleep the number of people specified. Additional guests in rooms are not permitted.

Anyone under the age of 18 must be accompanied by an over 18 year old.

For the safe enjoyment of all our pool users, a maximum of 2 children under the age of 12, per adult, will be allowed into the pools.

Anyone aged 16 years or over can bring in a maximum of 2 children under 12 years and 2 additional children aged between 12 & 15 years (a maximum of 4 accompanying children in total).Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EXT

Location

Guest Reviews

7.1
Based on 939 reviews
Cleanliness: 4.98
Service: 7.75
Location: 7.99
Room Quality: 6.44
Amenities: 7.77
Value for Money: 6.43
Food and Beverage: 7.98
Overall Experience: 7.45
M
Marie solo_traveller gb
8
Pros:

I was not sure when I arrived but actually everything you could need was available. including evening entertainment. the decor is a bit dated but you get what you pay for.
Was good a fan had been provided, the room was very hot. My room had sea views so I was very pleased.

Cons:

The parking fee because I did not book direct! The pool was cold at 7.30am, but after the heat we are experiencing, it was manageable.

2026-07-24 via Nuitee
B
Balazs family_with_children gb
9
Pros:

Everything

2026-07-21 via Nuitee
H
Hannah family_with_children gb
10
Overall lovely stay
Pros:

Amazing for families defiantly recommend

Cons:

The rooms were extremely hot with windows not opening much and fans that didn’t work! Only downfall

2026-07-20 via Nuitee
J
Jola family_with_children gb
5
2026-07-19 via Nuitee
L
Lucas couple gb
10
2026-07-17 via Nuitee
A
Andrea solo_traveller gb
8
Pros:

Good price , onsite entertainment, pools, arcade, bars ,food , close to beach and shops .

Cons:

Lift didn't work at the time we were there

2026-07-15 via Nuitee
K
Katy solo_traveller gb
5
2026-07-15 via Nuitee
E
Emma solo_traveller gb
7
Pros:

Having a choice of 3 pools, one outdoor was great, like being abroad in this heat! Handy to have a gift shop in the complex where you can buy a wide range of items, including ice lollies.
The buffet breakfast was lovely with a great range off choices.

Cons:

Our room was located on the same floor as some international EF students, who were a little excitable at times, although we didn't hear them ater 11PM. Due to the current heatwave the room came with a fan but was extremely hot.
We visited the outdoor pool late afternoon on boths days. We noticed on the first afternoon that the pool contained quite a few bugs. We did see a lifeguard sweeping the pool with a net the next morning. The following afternoon the pool again had a few bugs and other bits floating on the surface, which could have been sorted by the lifeguards that were sat chatting by the pool! Maybe the addition of an outdoor shower would be great to clean of before getting into the pool.

2026-07-14 via Nuitee
M
Miroslava solo_traveller gb
5
2026-07-12 via Nuitee
K
Karen solo_traveller gb
9
Excellent
Pros:

Great location great facilities staff great

Cons:

No complaints

2026-07-12 via Nuitee
E
Elizabeth couple gb
10
Excellent friendly and Carlton hotel the best
Pros:

Stayed many times love this hotel .Pools lovely and clean and staff always friendly and go out their way to make sure you have a lovely time.

Cons:

Nothing noones fault building. Work being carried out at momment.

2026-07-06 via Nuitee
D
Damian solo_traveller gb
10
2026-07-05 via Nuitee
S
Stuart couple gb
3
Horrific
Pros:

Nothing it was awful

Cons:

All of it, there was building work going on which we were not told about, walking down the hall there was a ladder up right in the way! The breakfast was not edible

2026-06-29 via Nuitee
B
Brian family_with_children gb
5
2026-06-28 via Nuitee
D
danielle solo_traveller gb
8
Pros:

View swimming pool

Cons:

Needs air con and cleaning didn't hoover proberly

2026-06-28 via Nuitee
S
Stephen solo_traveller gb
8
Pros:

The pools and facilities very good 👍

Cons:

The room very tired needs updating plus no lifts working

2026-06-26 via Nuitee
S
Shannon family_with_children gb
1
Terrible don’t waste your money
Pros:

Nothing!! Do not waste your money booking this hotel I went there with my 2 kids the lift was broke so had to keep using stairs with a double pram and 2 young baby’s they could of put on the website the lift was broke and won’t be fixed till 3 weeks!! The staff was so rude was not helpful at all I booked for 3 days and we stayed for 1 night and left the room was dirty and very old

2026-06-26 via Nuitee
T
Tracey solo_traveller gb
5
Pros:

No aiř condition, lift bit working,steep stair, wouldn't be goid if you have a disability

Cons:

As above

2026-06-25 via Nuitee
C
Cheryl couple gb
8
2026-06-23 via Nuitee
A
Abbie family_with_children gb
10
2026-06-23 via Nuitee