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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Children's playground
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Sauna
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Dry cleaning
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Massage services
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Packed lunches
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Games room
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Bowling
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Billiards
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Darts
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Indoor play area
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Vending machine - snacks
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Kid-friendly buffet
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Evening entertainment
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Higher level toilet
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Emergency cord in bathroom
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Live music/performance
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Broadcast Live sport events
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Aerobics
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Stand-up comedy
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Bingo
Review Highlights
Categories
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Property Description
Stylish and Intimate Atmosphere
The TLH Carlton Hotel and Spa offers a stylish and intimate setting just a short walk from Torquay’s seafront. Guests can enjoy stunning views across Torbay while indulging in outstanding leisure and entertainment facilities.
Variety of Leisure Facilities
From The Aztec Spa to indoor and outdoor swimming pools, a gym, sauna, and hot tub, this hotel provides a wide range of leisure options for guests to relax and unwind. Additionally, the games area with bowling, pool tables, and children’s playground offers entertainment for all ages.
Delightful Dining and Entertainment
Guests can savor buffet-style breakfasts and evening meals in the smart restaurant, with a la carte and children’s options available. The Riviera ballroom and bar provide a sunny spot with breathtaking bay views, while vibrant evening entertainment includes cabaret and live acts.
Ready to experience the perfect blend of relaxation and entertainment? Book your stay at TLH Carlton Hotel and Spa now!
Please note that the fitness center, spa and wellness center are available to guests for an additional charge.
Please note that the hotel does not accept American Express cards for payment.
Please note that the hotel is nonsmoking throughout.
Please note that this property cannot accommodate hen and stag parties.
Reservations which appear to be party bookings must be pre-approved by the hotel, prior to booking.
Please note, rooms will only sleep the number of people specified. Additional guests in rooms are not permitted.
Anyone under the age of 18 must be accompanied by an over 18 year old.
For the safe enjoyment of all our pool users, a maximum of 2 children under the age of 12, per adult, will be allowed into the pools.
Anyone aged 16 years or over can bring in a maximum of 2 children under 12 years and 2 additional children aged between 12 & 15 years (a maximum of 4 accompanying children in total).Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Guest Reviews
The Hotel is good, staff are friendly and the location is excellent. Close to all a tourist would want.
Parking, and smaĺl lift
Staff were friendly
Only 1 tiny lift. Very slow! We had a double bed which was joined in the middle. My husband’s side was higher than mine! Very uncomfortable. Could do with new 4’ 6 double beds without the join in the middle. Pillows hard.
The brochure advertised room service! When I asked they said no they don’t provide that service! Why advertise it 🤷🏼♀️🤦♀️
Had trouble trying to open the window. No air! It was very hot at night.
Our room overlooked the car park and delivery trucks were there between 6 & 7 in the morning.
We have a disabled badge for my husband, when we got to the Carlton, we were asked to pay an extra £40 for the parking permit.
There was a private function on in the room with the only bar so I had to walk to the Derwent bar to get a drink to take to our room. (Our room was On the second floor! With a lift I couldn’t use on my own).
The Derwent bar stopped serving food at 8!!
Could do with a good revamp!! Very dated.
The location was ideal for us as we were attending a conference in the Riviera Centre, just across the road from the rear of the hotel.
Breakfast was chaotic as there were several coach parties all wanting to eat at the same time. Shortage of bowls, plates and glasses. Looked to be short on staff as well. Apologies were given, but service took a long time to sort.
Bedrooms were warm with no water or fan provided. Window only opened about 3 inches.
Over bath shower was pathetic and leaked through the hose. Beds and pillows not very comfortable.
The hotel and what it has to offer was great
When we went for breakfast where told 20 mins wait and when we got in there i cleared the plates and staff gave my partnef a cloth to clean table
Cleanliness, good on-site entertainment including Spa, pool, games room.
Room was in need of modernisation but was clean and adequate.
swimming pool
cleaner,update rooms,
The yacht inn was an emergency choice after a smocking experience at another hotel the carpark is so close and the view was stunning
The bins are very close to the hotel entrance so there was a god few flies just at the entrance however that is very picky
I’ve stayed in another part of the holiday complex before a lot and it was great. I liked the convenience ease to beach and train. Friendly staff. Great choice for breakfast.
Or room could have been a little better. Toilet seat moved left every time you sat on it. The shower went straight not down and was slow. And the mirror wasn’t cleaned. Also I struggled with stairs and a lot of the lifts were not working. I’ve never experienced this here before.
View from room
Breakfast was disappointing had to wait 35 minutes for eggs Benedict, muffins not toasted, one egg hard . People coming in after me but getting served straight away
The staff were great. The pool was ok.
The sinks didn't drain. Paid for 2 rooms and was places so far away from each other. Resolved next day. Staff were not difficult thank goodness. The breakfast wasn't exactly fab either but functional.
Not to far from the town, good size apartment.
Wasn’t very clean , dirty dish cloths left out for us arriving, had to go out and buy new ones. Had to clean oven trays as they was mucky. Stains on carpet , some parts not hoovered . Only one of the beds were comfortable. Sofa bed very uncomfortable. Good facilities pub and arcade and bowling on site but indoor swimming pools were freezing
Room was nice.
Parking was a difficult, lifts did not work
The gym was good, nice meals in the restaurant and good size pools
It wasn’t clean, we had left over McDonalds packaging and sauce in our room, as well as sweet wrappers round down sides of bed. Cups were dirty and when I asked if could clean our room and replace some items I was told by cleaners no and ask reception. There were glasses from previous guests that were left there for two days. The first couple of days there was a young girl screaming and swearing at her family, and running out her room, then them leaving the door open while they all argued (this is not the hotels fault) but ruined what we wanted to be a relaxing stay. The corridors weren’t ever hoovered as wrappers and plaster remained in the floor our entire stay, it was it wasn’t done well. Very dated and for price paid I have to say I was disappointed and wouldn’t recommend or return. Breakfast there were 4 employees doing breakfast service, a sign asking us to wait to be seated and we were there for a good while until I went in and asked and was just told rudely, sit where you want. Tables were sticky and there was no juice and despite 4 of them working these weren’t replaced. Overall I just feel the staff look fed up, the place is unkempt in many areas and no one seems overly happy to be there.
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