Renaissance Aix-en-Provence Hotel

Hotels
•
Renaissance Hotels & Resorts
8.5 (1958 reviews)
320 avenue Wolfgang Amadeus Mozart , Aix-en-Provence , fr

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Well-decorated rooms
Cons:
Cleanliness issues
High prices for quality
Food quality concerns

Categories

Cleanliness
7.89
Average cleanliness based on negative sentiment about poor maintenance and average cleanliness.
Service
9.36
The service was frequently praised, with specific mentions of personal attention and effort.
Location
9.4
Excellent location noted in multiple reviews, close to historical sites.
Room Quality
8.85
Rooms were described as well-decorated and comfortable.
Amenities
8.38
Amenities were decent but noted to be lacking in some aspects such as spa temperature.
Value for Money
7.34
Concerns about rising prices and decreasing quality reflected in several reviews.
Food and Beverage
7.89
Food quality was criticized, particularly the breakfast and dinner offerings.
Overall Experience
8.86
Overall positive experiences with a few notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:18

Property Description

Experience the elegance and comfort of Renaissance Aix-en-Provence Hotel, perfectly situated just a 10-minute stroll from the vibrant heart of Aix-en-Provence.

Luxurious Spa Experience
Indulge in complimentary access to our tranquil spa, featuring a heated indoor pool, steam room, and two serene treatment cabins for ultimate relaxation.

Gourmet Dining Options
Savor a delightful array of breakfast choices, including American, continental, and buffet styles, alongside a cozy bistro and bar for an exceptional dining experience.

Ideal Location for Activities
Discover entertainment and recreation with golf just 3 km away, bowling 1 km from your doorstep, and horseback riding nearby, plus the stunning Grand Theatre only 200 meters away.

Don't miss the opportunity to elevate your stay in Aix-en-Provence—book your escape today!

Important information:



Four superior double rooms adapted for people with reduced mobility are available.

Children can only access the indoor pool from 8:00 a.m. to 10:00 a.m. and from 6:00 p.m. to 7:00 p.m.

Renaissance Esthederm Spa: Two massage cabins, a gym, a hammam and an indoor swimming pool are available for your well-being. Children and seniors up to 16 years old cannot access the spa between 10:00 a.m. and 6:00 p.m and from 7 p.m to 9 p.m. From July 1st to September 6th, access will be closed to them.

Outdoor swimming pool accessible depending on weather conditions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

8.5
Based on 1958 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 8.86
G
GDS • family_with_children • de
9
Pros:

Extrem freundliches und hilfsbereites Personal

Cons:

Kann mich über nichts beklagen

2026-05-23 • via Nuitee
A
Andry • couple • il
8
Pros:

It's a decent chain hotel, clean and comfortable, with very friendly staff.

Cons:

I was disappointed that I asked twice to have the drains in my room's sink cleaned, and only on the third attempt and the following day were the engineers able to find time to fix the problem. Breakfast is quite modest for a hotel of this size. You won't go hungry, but there's no variety.

2026-05-20 • via Nuitee
V
Villar • couple • us
10
Very nice time
Pros:

All staff were very kind and ready to help you. Good food and installations. Thank You Merci

Cons:

Room cleaning services could improve but not bad

2026-05-18 • via Nuitee
P
panteleimon • family_with_children • gr
10
2026-05-18 • via Nuitee
M
Manuelle • solo_traveller • fr
10
Pros:

La gentillesse du personnel, la localisation, la piscine, le petit déjeuner, la chambre familliale.

2026-05-18 • via Nuitee
E
Emmanuel • family_with_children • fr
9
Emplacement idéal
Pros:

L’emplacement, la qualité du service

2026-05-16 • via Nuitee
L
Luis • couple • us
10
Muy bien ubicado y la habitación muy buena
Pros:

Muy buena la habitación

Cons:

Todo me gustó

2026-05-15 • via Nuitee
A
Anya • couple • au
8
Pros:

Fantastic hotel with the most accommodating and lovely staff. Breakfast was superb with one of the best continental breakfasts I’ve come across. Great for kids!

Cons:

Towels and toilet paper were thin and rooms could be cleaned better (mainly floor).

2026-05-15 • via Nuitee
J
Joelle • couple • us
10
Superb location and outstanding customer service.
Pros:

Perfect location with easy walking distance to the center of town. The staff was beyond exceptional.

Cons:

Nothing. It was perfect!

2026-05-13 • via Nuitee
Y
yehuda • extended_group • il
10
מלון מפנק צוות מעולה שרות מצויין בקיצור הכל מעולה
Pros:

לא אכלנו אקטחת בוקר במלון

2026-05-13 • via Nuitee
A
Alain • family_with_children • fr
8
très bon accueil et excellente qualité de l'hôtel
2026-05-13 • via Nuitee
L
Lanciau • extended_group • fr
10
Top !
Pros:

Emplacement parfait , personnel très prévenant, l’équipement et les chambres haut de gamme.

2026-05-13 • via Nuitee
S
Sylvie • couple • ch
9
2026-05-10 • via Nuitee
L
Lyne • couple • ca
10
2026-05-08 • via Nuitee
J
Julie • couple • fr
9
2026-05-04 • via Nuitee
R
Roland • solo_traveller • ch
9
2026-05-04 • via Nuitee
S
Sarah • couple • gb
6
Pros:

Most of the staff were very nice and helpful. The breakfast was nice, the room was comfortable, and the location was convenient.

Cons:

There was no outdoor seating area as the pool area was under construction. I did not think that was well advertised at the time of booking. Although it was not yet summertime the weather was beautiful and it would have been nice to sit and read a book by the pool area. When I expressed disappointment about this at the front desk I was met with a snarky attitude by a staff member and did not receive an apology. This put a negative spin on the stay unfortunately.

2026-05-03 • via Nuitee
S
Sacha • couple • fr
5
Bien mais pas 5 étoiles
Pros:

Le lit de la chambre et l’emplacement

Cons:

Le spa pas disponible et beaucoup de remarques du staff sur un changement de dates

2026-05-03 • via Nuitee
P
Paolo • solo_traveller • it
7
Pulito ma caro. Standard colazione non impeccabile meglio arrangiarsi ??
Pros:

Hotel non distante dal centro. 10 minuti a piedi e si arriva un po' dappertutto.

Cons:

Colazione molto cara 30€ a testa e non è impeccabile. Oggi non c'erano bicchieri, cucchiai, personale che girava per la sala senza sapere cosa fare. Il venerdì 1/5 c'era un altro a dirigere i lavori ed era tutto più funzionale. Segnalo un altra anomalia. Il parcheggio anche questo 30€/die viene conteggiato per giornata intera. Arrivo giovedì alle 23.30 pago 30€ domenica lasciamo alle 9.30 e paghiamo ancora 30€ un po' tanto e sembra una presa in giro.

2026-05-03 • via Nuitee
M
Matthieu • solo_traveller • fr
9
2026-04-29 • via Nuitee