Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast options
Cons:
Unpleasant odors
Outdated and poorly maintained rooms

Categories

Cleanliness
7.55
Reported issues with drain smells and poor bathroom cleanliness.
Service
9.99
Staff were helpful, friendly, and went out of their way to assist guests.
Location
8.56
Some positive remarks, but location mentioned as crowded and dirty.
Room Quality
7.51
Rooms were described as outdated, small, and inconvenient.
Amenities
7.04
Spa facilities were poor; many amenities were broken or lacking.
Value for Money
8
Perceived as slightly costly compared to other places in Vietnam.
Food and Beverage
9.55
Good breakfast with great variety, and positive remarks on room service.
Overall Experience
9.02
Had some enjoyable aspects, but overall experience was marred by issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:14

Property Description

Luxurious Amenities

Candle Hotel Hanoi offers a unique blend of luxury and comfort with its Japanese-style bath house, thermal-water swimming pool, and modern fitness centre. The guestrooms, designed in a bright and contemporary style, feature free Wi-Fi, flat-screen TV, personal safe, and minibar. Some rooms even include a kitchenette and microwave for added convenience.

Convenient Location

Located amidst international embassies, the hotel is in close proximity to Thu Le Zoo, West Lake, and the Ho Chi Minh Mausoleum. With Noi Bai International Airport just 25 km away, Candle Hotel Hanoi provides easy access to key attractions in Hanoi City.

Culinary Delights and Relaxation

Indulge in Vietnamese and Japanese cuisines at the on-site restaurant or opt for in-room dining. Unwind at the spa with rejuvenating beauty treatments and massages, or simply relax in the common lobby on each floor. Experience luxury and tranquility at Candle Hotel Hanoi.

Important information:

Please note that a surcharge applies for early and late check-ins. Please contact hotel in advance for further information.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.4
Based on 585 reviews
Cleanliness: 7.55
Service: 9.99
Location: 8.56
Room Quality: 7.51
Amenities: 7.04
Value for Money: 8
Food and Beverage: 9.55
Overall Experience: 9.02
K
KAMADA • solo_traveller • jp
8
Pros:

枕の選択ができる。

2026-09-17 • via Nuitee
M
Mariko • family_with_children • jp
10
2026-09-15 • via Nuitee
D
David • solo_traveller • au
9
2026-09-14 • via Nuitee
K
Khánh Hoài • extended_group • vn
10
Pros:

Chỗ ở rộng rãi, tiện nghi, ngay trung tâm. Có bãi đậu xe miễn phí

2026-08-31 • via Nuitee
T
Thu Hồng • couple • vn
8
2026-08-18 • via Nuitee
J
Junji • extended_group • jp
8
2026-08-12 • via Nuitee
C
Chaoyi • family_with_children • tw
10
舒適的空間讓家人可以聊天談心渡過美好的假期。
Pros:

房間大小及客廳很棒，早餐精緻，泳池很完善，家人非常喜歡這３天的住宿品質。雖然離老城區較遠但離LOTTE很近，附近有當地人喜歡的咖啡廳。

Cons:

無

2026-08-10 • via Nuitee
P
Paulien • couple • be
9
Supercomfortabel verblijf, net buiten de drukte van het toeristische centrum.
Pros:

Het behulpzame personeel, de super comfortabele bedden, airco op de kamer, de hygiëne in de kamer en heel het gebouw en het zwembad om even terug te trekken uit de drukke stad.

Cons:

Niets eigenlijk. Het zou misschien wel fijn zijn als we Netflix konden casten, maar dat lukte helaas niet.

2026-08-08 • via Nuitee
P
Paulien • couple • be
9
2026-08-08 • via Nuitee
H
Hassan • family_with_children • nl
7
2026-07-21 • via Nuitee
K
Kazuhiro • solo_traveller • jp
7
2026-07-19 • via Nuitee
M
Maibrit • family_with_children • dk
8
2026-07-19 • via Nuitee
J
Jianqin • extended_group • es
9
2026-07-15 • via Nuitee
N
NOBUHIRO • solo_traveller • jp
9
Pros:

朝食がとても種類が多く、美味しかったです。戻ってきたら、部屋がいつも清潔でした。

Cons:

ジムが電池切れが多くて使えないのが多かった。プールが思ってたより、小さかった。

2026-07-05 • via Nuitee
A
Anh Kiet • solo_traveller • vn
10
Pros:

Phòng ngủ rộng, yên tĩnh với rất nhiều cửa kính nhìn ra bên ngoài.
Thức ăn ngon với mức giá phải chăng.
Vị trí khách sạn gần khu trung tâm. Xung quanh có rất nhiều hàng quán đáng để trải nghiệm.

2026-07-02 • via Nuitee
O
Olga • family_with_children • pl
9
Pros:

Duży, przestronny apartament. Wygodne łóżka. Pełne wyposażenie, niezbędne do funkcjonowania. Bardzo miła, pomocna obsługa. Starają się pomagać we wszystkich sprawach, z którymi zwracają się do nich goście. Budynek hotelu jest wysoki, mieliśmy pokój na 12 piętrze, co gwarantowało przepiękny widok na panoramę Hanoi.

Cons:

Czystość wymaga poprawy. Strefa jacuzzi wymaga remontu.

2026-06-30 • via Nuitee
R
Robert Ray • extended_group • us
9
I will stay there again.
2026-06-16 • via Nuitee
R
robert • solo_traveller • au
8
Pros:

All 👍

Cons:

Staff

2026-06-04 • via Nuitee
T
Tsuyoshi • solo_traveller • jp
10
良かったが、サウナとシャワーの部屋は最悪
Pros:

朝食が沢山の料理が並んでいておいしかった。クロワッサンも美味しかった

Cons:

サウナの部屋を出ようとしたら開かなくて、ドアを叩いてスタッフを呼んだ　15分後にスタッフが来て開けてくれた　サウナやシャワーの部屋は汚い

2026-05-31 • via Nuitee
R
RAMAREDDY • solo_traveller • in
8
2026-05-20 • via Nuitee