Sapaly Lao Cai City Hotel

Hotels
•
Independent
8 (13 reviews)
Nguyen Hue Street, Lao Cai Ward, Lao Cai, Lao Cai, 19000 , Lao Cai , VN
84-214-3666333

listing image 1
Show all photos

Facilities

Fitness facilities
Area shuttle (surcharge)
Carport
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Karaoke
See all facilities

Review Highlights

Pros:
Comfortable rooms
Pool and good amenities
Very convenient location near border and eateries
Cons:
Reception/service unresponsive and limited English
Broken wardrobe in room (maintenance issue)

Categories

Cleanliness
8
Not mentioned in reviews — standard quality for this hotel tier.
Service
6.5
Negative comments about reception: staff described as lacking dexterity, not responsive to simple service requests and limited English ability.
Location
9
Positive: described as very convenient, very close to the border gate with many dining options and easy transport.
Room Quality
7
Mixed: rooms noted as comfortable, but at least one stay reported a broken wardrobe that had not been repaired.
Amenities
9
Positive mentions of comfortable rooms and pool; site described as 'tiện nghi' (well-equipped).
Value for Money
8
Not mentioned in reviews — standard quality for this hotel tier.
Food and Beverage
8
Hotel F&B not specifically reviewed; many nearby eating options were noted but on-site F&B is unmentioned — standard quality assumed.
Overall Experience
8.5
Overall impression mixed but generally positive: good comfort, amenities and location, offset by service issues and a room maintenance problem.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-03 04:49

Property Description

Recreational Opportunities: Indulge in leisure with our indoor pool, sauna, and fitness center.

Dining Delights: Enjoy a culinary journey at Red River or opt for 24-hour room service.

Event Spaces: Host successful events with our conference center and meeting rooms.

Experience convenience and luxury at Sapaly Lao Cai City Hotel. Book now for a memorable stay!

Important information:

  • Pool access available from 6:30 PM to 9:30 PM.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals not allowed

See all policies

Location

Guest Reviews

8
Based on 13 reviews
Cleanliness: 8
Service: 6.5
Location: 9
Room Quality: 7
Amenities: 9
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8.5
A
Anh Tuan • solo_traveller • vn
10
Vô cùng hài lòng. Sẽ luôn chọn khách sạn này để lưu trú khi đến Lào Cai.
Pros:

Phong phú

2026-07-18 • via Nuitee
J
jianping • solo_traveller • vn
8
2026-05-26 • via Nuitee
L
Lucas • solo_traveller • vn
7
Pros:

Confort chambre et piscine

Cons:

Peu de dextérité de l accueil. Pas de réponse a des demandes de service facile.pas d anglais.

2026-04-30 • via Nuitee
M
meow • family_with_children • vn
10
2026-04-08 • via Nuitee
N
NGUYEN VAN DAI • family_with_children • vn
10
Tốt, tiện nghi
Pros:

Tốt

2026-03-28 • via Nuitee
T
Trang • family_with_children • vn
8
Pros:

khách sạn gần sát cửa khẩu nhiều điểm ăn uống và đi lại rất thuận lợi

Cons:

phòng mình ở tủ quần áo đã hỏng và chưa đc sửa chữa

2026-03-16 • via Nuitee
T
Thu Hoài • extended_group • vn
10
2026-03-10 • via Nuitee
C
Cuong • family_with_children • vn
9
2026-01-19 • via Nuitee
T
Thi Thuy Linh • extended_group • vn
9
2026-01-03 • via Nuitee
A
Ami • solo_traveller • vn
4
2025-09-20 • via Nuitee
A
An • couple • vn
10
2025-08-20 • via Nuitee
Y
Yannick • family with young children • fr
6
Better to spend the night in Hekou
Pros:

Location right on the Chinese border

Cons:

Not as good as its star rating. Limited breakfast, hotel is big and empty, pool not available, air conditioner only in the rooms so super hot everywhere else.
If coming from China, better to spend the night in Hekou.

2024-12-23 • via Nuitee
M
Mohammed • solo traveller • us
8
Very good
Cons:

1) Staff did not speak English
2) telephone didn't work
3) internet didn't work

2024-10-14 • via Nuitee
M
mario • family
10
Pros:

Very friendly staff and great customer and plus clean rooms I enjoyed my stayed with my wife and many places to visit around the Sapaly Lao Cai city hotel I appreciate the manger and the staff talking with us with everything we need and accommodations I’m very impressed by the service and hospitality thank you again so much I appreciate for our visit in Lao Cai city and the hotel Sapaly

2024-02-29 • via Nuitee
M
Minh • group • vn
8
Very good
2024-02-23 • via Nuitee
A
Andrea • solo traveller • it
10
Exceptional
Pros:

Very good position for stops just after the chinese border
Very kind staff

2023-12-17 • via Nuitee
H
Hieu • review category business travellers • vn
8
Very good
2023-05-21 • via Nuitee
C
Claus • partner
6
Pros:

The hotel is outdated , a smell is in and around the floors .

Breakfast not adequate.
Location is good , close to Chinese border

2023-04-22 • via Nuitee
D
Duc • young couple • vn
9
Superb
2023-02-13 • via Nuitee
D
David • young couple • fm
8
Quality stay and steps away to the border gate
Pros:

Clean and comfortable. Staff were attentive. Kind and professional manager.

Cons:

Business is quiet everywhere in town due to China’s current border closure. This meant minimal service availability for tourists in general.

2022-09-12 • via Nuitee