Hue Serene Palace Hotel

Hotels
9.3 (3880 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3880 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
K
Kara family_with_children bn
10
Excellent
Pros:

Staff were very helpful especially Sarah

2026-07-25 via Nuitee
M
Mei Chi Stella family_with_children nl
10
Heerlijk verblijf met uitstekende service en vriendelijkheid.
Pros:

Fijne locatie, goed ontbijt en veel restaurants in de buurt. Catherine vd receptie spreekt goed Engels en heeft ons super goed geholpen. We kwamen vroeg aan in Hue met de nachtrein vanuit Hanoi. Ze zorgden dat onze kamers eerder dan incheck tijd klaar waren, dit vonden we erg attent en erg fijn. Tevens op verzoek 2 kamers naast elkaar gekregen. Ze heeft ons geholpen met een transfer naar Danang en bood aan dat we een EN sprekende chauffeur kregen, grotere comfortabele auto en dat de chauffeur ons onderweg nog 3 bezienswaardigheden liet zien tegen een nette prijs. Catherine, bedankt voor het meedenken en de aandacht. Jammer dat we maar 1 nachtje bleven. Ik kan dit hotel zeker aanbevelen! Als bezienswaardigheid is het citadel in de avond een bezoek waard. Prachtig verlicht en wandelend langs de verlichte brug en loopbrug. En als je op zoek bent naar een lekker restaurant, ga zeker naar Chan, ze hebben op korte afstand 2 locaties, zelfde concept. Wij haddeb tot 2 keer toe bij de verdere locatie gegeten. Nog nooit zo lekker gegeten 👌🏻.

Cons:

Alles was voortreffelijk!

2026-07-24 via Nuitee
T
Tone solo_traveller no
6
If you need a cheap place to stay for the night this is ok.
Pros:

Very close to restaurants and shops

Cons:

Breakfast was disappointing.

2026-07-23 via Nuitee
A
Anh couple vn
6
2026-07-22 via Nuitee
E
Elena couple it
9
Posizione ottima personale, fantastico, camere belle
Pros:

Hotel davvero molto bello, in posizione super centrale sia per la sera sia per poter girare il giorno e visitare le varie attrazioni. Personale gentilissimo e disponibile, molto preparato e sempre sorridente e attento a ogni dettaglio e alle nostre esigenze. Camera pulita, letto molto comodo, struttura in generale molto carina, colazione molto buona.

2026-07-22 via Nuitee
A
Alex couple us
10
great place, even better service
Pros:

i went with my brother and stayed for a few nights. this was the best service and hospitality we have received from a hotel in all of vietnam, and perhaps even all of our travels as a whole! the room was clean and comfortable, the location was great. the staff were all very nice, helped us open doors and carried our luggage all the way to the car. one of the staff, catherine, was especially helpful! she remembered our names and gave us a detailed breakdown of where to go and what to do around the area. she never tried to pressure us into doing anything, and it was purely just to help. we really appreciated her service, and would recommend anyone who wants to stay in hue, stay with them. thank you again catherine and all of the staff ❤️

Cons:

nothing to complain about, it’s just in a small street but that’s not an issue.

2026-07-22 via Nuitee
A
Angelique family_with_children nl
10
Prima hotel, centraal
Pros:

Hotel ligt aan ren rustige straat, midden in het centrum. Veel eetgelegenheden rondom het hotel. Vriendelijk personeel. Ruime kamers met airco en ijskastje.

Cons:

Niets

2026-07-21 via Nuitee
J
Jacques family_with_children fr
10
À refaire
Pros:

Un séjour parfait ! Le logement est proche de toutes commodités, ce qui rend la vie quotidienne très pratique. L’appartement est propre, spacieux et lumineux, offrant un confort idéal pour se sentir comme chez soi. L’accueil a été chaleureux et tout est pensé pour faciliter le séjour. Je recommande vivement cette adresse !

2026-07-21 via Nuitee
J
Javier family_with_children es
8
2026-07-21 via Nuitee
L
Leigh couple us
10
Welcoming, helpful, above and beyond.
Pros:

From the moment we arrived, they welcomed us with attention to the slightest detail and it continued throughout our stay. Excellent service, clean and spacious rooms, perfectly placed near the river and plenty of restaurants. I will absolutely return on my next trip to Hue.

Cons:

Nothing. Absolutely perfect stay.

2026-07-21 via Nuitee
D
Diego solo_traveller es
9
Pros:

La ubicacion

2026-07-21 via Nuitee
C
Chu family_with_children us
9
2026-07-20 via Nuitee
L
Le family_with_children vn
9
2026-07-19 via Nuitee
C
Campos solo_traveller es
10
Pros:

La amabilidad del personal.su magnífica ubicación. Buenos desayunos.

Cons:

Todo perfecto, solo una pequeña pega, no pueden acceder vehículos medianos/grandes a la puerta del hotel.

2026-07-19 via Nuitee
H
Haizea couple es
10
Pros:

Todo, sobre todo la amabilidad del personal. Gracias a Sarah y a sus compañeros por facilitarnos toda la información para disfrutar nuestra estancia y los traslados.

2026-07-18 via Nuitee
V
Van Eetveldt family_with_children be
9
2026-07-18 via Nuitee
L
Laurent family_with_children fr
10
Super séjour
Pros:

L’emplacement et la gentillesse du personnel

2026-07-17 via Nuitee
C
Cosimo solo_traveller it
10
Vietnam espiriance
Pros:

Personale affabile e gentile.Ottima esperienza.Consigliato

2026-07-17 via Nuitee
Z
ZERRIN couple fr
8
Ça serait parfait si le lit était confortable
Pros:

L’emplacement et l’accueil

Cons:

Le lit

2026-07-17 via Nuitee
M
marijke solo_traveller be
10
Pros:

Vriendelijke personeel.
Lekker en uitgebreid ontbijtbuffet.
Zeer goede uitleg van de omgeving en bezienswaardigheden.

Cons:

Niets

2026-07-16 via Nuitee