Hue Serene Palace Hotel

Hotels
9.3 (3840 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3840 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
T
Thomas • solo_traveller • fr
10
2026-07-04 • via Nuitee
J
Jose Maria • family_with_children • es
10
2026-07-04 • via Nuitee
B
Bích Ngân • extended_group • vn
8
2026-07-02 • via Nuitee
E
Erik • couple • de
7
2026-07-02 • via Nuitee
F
filip • extended_group • be
8
Pros:

Goed balkon, goede douche

Cons:

Beetje veel haren nog in de kamers

2026-07-02 • via Nuitee
H
Harrison Phi Anh • solo_traveller • au
10
Pros:

great staff and location. I asked to
change my booking to one night and they were happy to accomodate at short notice

2026-07-01 • via Nuitee
G
Gregorio • solo_traveller • es
10
Gran servicio del hotel y genial descanso
Pros:

Muy bien situado. Al irnos muy pronto, Nos permitieron cambiar el desayuno del dia
Muy amables y serviciales. Habitación grande y cama muy cómoda

Cons:

Nada

2026-07-01 • via Nuitee
A
Angela • family_with_children • co
9
2026-06-30 • via Nuitee
M
Mateo • solo_traveller • us
10
Pros:

I liked my stay, the room was perfect, and the staff was very friendly and helpful. Sarah specifically helped me a lot during my day with my organization of my trip back to Hoi An and the activities that I wanted to do in the city while I was there.

2026-06-30 • via Nuitee
N
Nguyen • couple • vn
10
2026-06-29 • via Nuitee
J
Jennifer • solo_traveller • fr
9
Pros:

Le calme malgré la localisation dans l'hyper xentr

Cons:

J'aurais apprécié du beurre froid au petit déjeuner, sinon tout était parfzit

2026-06-29 • via Nuitee
Y
Yuliya • extended_group • kz
10
Pros:

Very nice and helpful staff, would like to mention incredible help of Sara at reception that made our trip to sightseeings super comfortable, good breakfast, location is superb - in center but in silent street, no noise at night time, very comfortable

2026-06-28 • via Nuitee
V
Van Duc • couple • vn
7
2026-06-28 • via Nuitee
H
Hiền • family_with_children • vn
8
2026-06-28 • via Nuitee
D
Do • family_with_children • vn
9
hoàn hảo
Pros:

ở trung tâm
bữa sáng được

Cons:

không

2026-06-27 • via Nuitee
N
Niamh • solo_traveller • ie
10
Pros:

Sarah was a wonderful host in the hotel. She was extremely organised and knowledgeable about local facilities and day trips.

2026-06-27 • via Nuitee
J
Jose Carmelo • solo_traveller • vn
7
2026-06-27 • via Nuitee
V
Vanessa • couple • de
8
2026-06-27 • via Nuitee
N
Nguyen Duc • family_with_children • vn
9
2026-06-27 • via Nuitee
J
Julie • couple • au
10
Top notch customer service in Hue
Pros:

Customer service was 10/10 and it made our stay that little bit extra special 🤗

Cons:

Grab drivers leaving us at the ally way entrance to drag our suitcases down uneven grounds to the hotel.

2026-06-27 • via Nuitee