Hue Serene Palace Hotel

Hotels
9.3 (3737 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 200,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3737 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
U
Ugo • solo_traveller • fr
7
2026-05-23 • via Nuitee
F
FABIENNE • couple • fr
10
Magnifique accueil, très bonne situation, excellent séjour !
Pros:

Bel hôtel situé dans une petite rue charmante à 2 pas du centre ville. Personnel d’une extrême gentillesse et très serviable, en particulier Sarah était toujours aux petits soins nous a donné plein d’informations pour nos visites et aidé pour les réservations.
Chambre confortable, la nôtre était calme ne donnant pas sur la rue.
Très beau buffet de petit déjeuner.

Cons:

Rien

2026-05-23 • via Nuitee
B
Ba Phuoc • solo_traveller • ch
9
2026-05-23 • via Nuitee
S
silvia • solo_traveller • it
9
2026-05-23 • via Nuitee
R
Ruben • couple • se
10
Pros:

Very clean, very good value for money, nice breakfast

2026-05-22 • via Nuitee
C
CGM-MGM • solo_traveller • au
8
Pros:

The staff throughout the hotel provided exceptional service in a friendly but professional manner.

2026-05-22 • via Nuitee
W
West • solo_traveller • at
10
Pros:

The staff was amazing, especially Luc (David) was very helpful. They gave great tips and recommendations. The hotel was clean, comfy and quiet.

2026-05-22 • via Nuitee
T
Trần • solo_traveller • vn
10
There is no words to say about experiences that were provided by all the staffs from front to back of house. 10 out of 1
2026-05-22 • via Nuitee
C
Chiara • couple • nl
10
Pros:

Personale gentilissimo e super disponibile, buona colazione, comodo per il centro, stanze belle e pulite

2026-05-22 • via Nuitee
K
Karl • solo_traveller • au
10
2026-05-21 • via Nuitee
J
Joanna • solo_traveller • gb
10
Pros:

Excellent location and all of the staff on reception were really helpful. Highly recommend

2026-05-21 • via Nuitee
N
Nhung • family_with_children • vn
10
Pros:

Điều mình thích nhất ở đây là nhân viên ks vô cùng dễ thương, nhiệt tình; phòng ốc sạch sẽ.
ks nằm trong ngõ, nhưng tương đối thuận tiện (quán ăn, đi thuyền nghe ca Huế, công viên dọc sông Hương đều có thể đi bộ được...)

2026-05-21 • via Nuitee
C
Carolina • couple • co
10
Alojamiento y atención espectacular.
Pros:

La ubicación, el personal muy atento, amable, formal, pendiente de que la instancia en el hotel y en Hue fueran espectaculares.

Sarah súper atenta, formal, con muy buena actitud y paciencia nos explicó todo lo que podíamos hacer en Hue y nos hizo muchas recomendaciones para que nuestra instancia fuera lo más agradable posible.

Todo el personal muy atento y pendiente de cómo estábamos, si necesitábamos algo, y siempre dispuesto.

El desayuno muy rico, un buffet con muchas opciones.

2026-05-21 • via Nuitee
J
Jamie • couple • gb
10
Amazing
Pros:

The staff were amazing especially Catherine, she helped us plan our trips and gave us everything we needed

Cons:

Nothing it was all really great

2026-05-20 • via Nuitee
V
Vo Duy • extended_group • vn
9
2026-05-20 • via Nuitee
J
Jessica • extended_group • ca
9
My family and I had a wonderful stay. It was the perfect place for us to spend a few days in Hue. There are many things
Pros:

Clean and walkable. Excellent staff, very friendly.

Cons:

Towels smelled musty.

2026-05-19 • via Nuitee
S
Sirikit • solo_traveller • de
10
2026-05-19 • via Nuitee
C
chantal • solo_traveller • fr
10
A réserver sans hésiter
Pros:

L’emplacement, la propreté, le calme et surtout la gentillesse du personnel. Kelly est incroyablement adorable, serviable ainsi que tous les autres membres du personnel. Le petit déjeuner est excellent. Je recommande fortement

Cons:

Rien

2026-05-18 • via Nuitee
A
ALBERTO • couple • it
10
Tutto perfetto!! Al di sopra delle aspettative
Pros:

Buon albergo ma sicuramente il valore aggiunto è dello staff e in particolare la signora Amy che ci ha consigliato e aiutato tutto il tempo! Complimenti a Amy!!!

2026-05-18 • via Nuitee
C
chantal • solo_traveller • fr
10
Superbe séjour. Je recommande
2026-05-18 • via Nuitee