Hue Serene Palace Hotel

Hotels
9.3 (3959 reviews)
21 Lane 42 Nguyen Cong Tru , Hue , vn
+84 234 3948 585

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dampness on the floor
Construction noise

Categories

Cleanliness
8.94
Some concerns about dampness on the floor as mentioned in a review.
Service
9.91
Staff consistently praised for their helpfulness and friendliness in multiple reviews.
Location
9.45
Hotel's central positioning with good access, mentioned positively in reviews.
Room Quality
9.4
Spacious and comfortable rooms are highlighted positively.
Amenities
8.93
Complimentary fruit available in rooms, but basic compared to higher-rated hotels.
Value for Money
9.39
Good value for price noted in reviews, especially regarding location.
Food and Beverage
8.94
Breakfast praised in several reviews, indicating decent quality.
Overall Experience
9.41
Many guests expressed joy and satisfaction from their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:08

Property Description

Luxurious Accommodation
Hue Serene Palace Hotel offers modern rooms with personal computers, free Wi-Fi, and premium amenities. The air-conditioned rooms are elegantly furnished and include complimentary fruit and beverages.

Prime Location
Strategically situated near Huong River and Trang Tien Bridge, the hotel provides easy access to Hue Citadel, train station, and airports. Guests can explore the city's attractions conveniently from this central location.

Exceptional Services
From tour assistance to babysitting services, the hotel caters to all guest needs. The 24-hour front desk ensures a seamless stay with services like luggage storage, laundry, and currency exchange. Experience unparalleled hospitality at Hue Serene Palace Hotel.

Book now for an unforgettable stay at Hue Serene Palace Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HUI

Location

Guest Reviews

9.3
Based on 3959 reviews
Cleanliness: 8.94
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
C
cristina • couple • it
10
Pros:

Disponibilità, accoglienza all’arrivo da parte di Sarah che ci ha fornito tutte le info utili per visitare Hue in una giornata. Siamo arrivati alle 10.00
In hotel e nonostante ciò è stato possibile effettuare subito il check-in e prendere un caffè. Ottima posizione comoda per raggiungere la cittadella imperiale in circa 30 minuti, nei paraggi presenti diversi ristoranti.

2026-08-22 • via Nuitee
M
Marc Cedric Schulte • solo_traveller • de
10
Pros:

Great service, great Location. Thanks Catherine for the great service

2026-08-22 • via Nuitee
L
Lionel • couple • fr
10
Hôtel idéal à Hué
Pros:

Cet hôtel 3 étoiles est fantastique et mériterait amplement ses 4 étoiles.

Les chambres sont spacieuses, d'une propreté impeccable et le petit-déjeuner est très copieux.

L'emplacement est idéal : situé dans le quartier le plus animé de Hué, dans une petite rue calme, à l'écart de l'agitation, mais non loin de la citadelle (accessible à pied).

Et surtout, le personnel est incroyablement attentionné et très aimable.

Un grand merci à Catherine, qui a eu la gentillesse de nous donner notre chambre 3 heures avant l'heure d'arrivée prévue, nous permettant ainsi de profiter des visites en priorité et de laisser nos bagages 3 heures après notre départ, le tout gratuitement.

2026-08-22 • via Nuitee
L
Lide • couple • es
10
Pros:

Su ubicación y el trato del personal.

2026-08-21 • via Nuitee
D
David • couple • es
10
Muy céntrico. Personal muy profesional. Habitación escogida real a las fotos publicadas
Pros:

Muy céntrico. Personal muy profesional. Habitación escogida real a las fotos publicadas.

2026-08-21 • via Nuitee
E
Ewa • extended_group • pl
10
Świetne miejsce do zwiedzania Hue!
Pros:

Dobra lokalizacja hotelu. Blisko do doskonałych restauracji. Zresztą w Hue jest wg mnie najlepsze jedzenie w całym Wietnamie. Obsługa bardzo pomocna, zorganizowała nam transport do Hoi An z bardzo fajnym, zabawnym kierowcą. Pokazał nam po drodze najciekawsze miejsca. Śniadania doskonałe.

Polecam, jeśli chcesz zwiedzić Hue. Polecam co najmniej 2 noce.

Cons:

Wszystko mi się podobało. Humor obsługi także bardzo doceniam.

2026-08-20 • via Nuitee
E
EVA • solo_traveller • es
10
Excelente hotel
Pros:

Bien situado, céntrico pero sin ruido, habitación cómoda, buen servicio y buen desayuno, el mejor hotel de momento. Parece un hotel de 4 estrellas en vez de 3. El personal muy amable y conversador. Llegamos temprano y nos dejaron ducharnos en otra habitación mientras esperábamos.

Cons:

Me gustó todo, no le pongo ningún problema.

2026-08-20 • via Nuitee
T
Tyson • family_with_children • us
10
Very comfortable, wonderful staff, delicious breakfast.
Pros:

Great staff. Breakfast was fantastic. We got there early and they let us use a shower and then got us into a room early. Very comfortable rooms. Location was very good - not too far from the citadel and very close to many great restaurants and bars.

Cons:

I really liked that they had bicycles available for rent directly from the hotel (or maybe they went and rented them for us) but the bicycles weren’t very good. I loved biking around but there must be better bikes around, and even the city bikes at stations around town looked much better.

2026-08-20 • via Nuitee
M
Monica • solo_traveller • es
10
Bona estada
Pros:

L'amabilitat del personal
Bona relacio qualitat preu.

Cons:

Res

2026-08-19 • via Nuitee
N
Nguyen • couple • vn
10
2026-08-19 • via Nuitee
C
Cátia • couple • pt
10
Pros:

A equipa foi muito prestativa, simpática e gentil, em particular a Sarah, que foi inexcedível durante toda a nossa estadia no hotel. É uma excelente profissional, sempre disponível e atenciosa. Deu-nos ótimas recomendações de sítios a visitar na cidade e de restaurantes. Através do hotel, alugámos também um carro com motorista para a viagem até Hoi An, com paragens em vários locais pelo caminho. O motorista, Bò, foi excelente e tornou a viagem ainda mais agradável. O pequeno-almoço era bom e o quarto tinha ótimas comodidades. Foi uma experiência muito positiva e voltaria, sem dúvida, a reservar este hotel em Hué!

Cons:

Nada

2026-08-19 • via Nuitee
M
Michael • couple • de
9
Pros:

Besonders hervorzuheben war das freundliche / hilfsbereite Personal

2026-08-19 • via Nuitee
H
Hien • couple • vn
6
2026-08-19 • via Nuitee
L
Luc&Mandy • solo_traveller • be
8
Pros:

Vriendelijk personeel, je hoefde t maar te vragen en ze deden het voor je. Dichtbij alles:)

2026-08-19 • via Nuitee
N
Ngoc Anh • extended_group • vn
10
Phòng đẹp, sạch; các bạn nhân viên nhiệt tình, thân thiện; bữa sáng ngon; vị trí trung tâm tiện di chuyển - highly recom
2026-08-19 • via Nuitee
I
Isabella • couple • au
10
2026-08-18 • via Nuitee
S
Sandra • family_with_children • de
10
2026-08-18 • via Nuitee
A
Alessandro • extended_group • it
8
2026-08-18 • via Nuitee
A
Antonio • solo_traveller • it
9
Pros:

posizione eccezionale praticamente a un paio di minuti a piedi dalla strada dei locali e dei ristoranti.
stanza enorme e ottimo rapporto qualità prezzo. la colazione non è delle più fornite ma.comuqnue buona e con le.pietanze essenziali.

Cons:

niente da obiettare

2026-08-18 • via Nuitee
B
Brigitte • solo_traveller • nl
8
Pros:

De locatie, de hygiëne en de vriendelijkheid.

Cons:

Niet veel.

2026-08-17 • via Nuitee