Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of breakfast
Cleanliness issues

Categories

Cleanliness
8.48
Reports of cleanliness concerns, including issues like a dirty pool and a general lack of upkeep.
Service
9.45
Staff were generally friendly, but there were significant issues with communication and response.
Location
9.99
Excellent location with close proximity to the beach and local amenities.
Room Quality
7.94
Room quality was average, with some guests noting small beds and security concerns.
Amenities
7.47
Major complaints about unavailability of promised breakfast and poor water pressure.
Value for Money
8.93
Mixed feelings; some value noted, but disappointing amenities impacted perception.
Food and Beverage
5.98
Consistent complaints about lack of breakfast and unsatisfactory food services.
Overall Experience
8.95
Overall, experiences mixed due to location and service, but overshadowed by significant amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:05

Property Description

Luxurious Accommodation
Hotel El Moro, nestled in Puerto Morelos just steps away from Playa Puerto Morelos, offers a luxurious stay with an outdoor pool, free parking, and a beautiful garden. The rooms are elegantly designed with modern amenities including air conditioning, flat-screen TVs, and private balconies in some.

Convenient Services
This 3-star hotel provides guests with free WiFi, a helpful concierge service, and a tour desk to assist in exploring the area. Wake up to a delicious continental breakfast before heading out to enjoy activities like cycling in the vibrant surroundings of Puerto Morelos.

Prime Location
Conveniently located just 29 km from Cancun Underwater Museum, Hotel El Moro is also close to ADO International Bus Station and Playa del Carmen Maritime Terminal. With a paid airport shuttle service, getting to Cancún International Airport, which is only 25 km away, is a breeze. Book your stay now for a memorable experience at Hotel El Moro.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 483 reviews
Cleanliness: 8.48
Service: 9.45
Location: 9.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 8.93
Food and Beverage: 5.98
Overall Experience: 8.95
S
Santiago • solo_traveller • ar
5
Muy muy malo
Pros:

Ubicación

Cons:

Mal mantenido desastre desayuno ruido en las habitaciones no volvería jamás

2026-09-15 • via Nuitee
G
Georgina • solo_traveller • mx
9
Pros:

Atención de los empleados

Cons:

La limpieza de la alberca

2026-09-08 • via Nuitee
G
Georgina • solo_traveller • mx
9
Pros:

Atención de los empleados

Cons:

Mas limpieza en la alberca

2026-09-08 • via Nuitee
G
Gaia • couple • it
3
Pros:

Ho soggiornato solo una notte, era tutto trascurato.

2026-09-02 • via Nuitee
W
Wes • solo_traveller • us
7
Cons:

Ac didn't work well at all
Made it very uncomfortable. If stairs are problem, request a ground floor room. We were assigned a top floor room...8 flights of stairs!

2026-08-28 • via Nuitee
D
Didier • extended_group • fr
7
Pros:

Pratique, plutot bien positionné.

2026-08-10 • via Nuitee
K
Katharina • family_with_children • de
8
Guter Ort, um im Land anzukommen und den Jetlag auszugleichen.
Pros:

Super gelegen und ein top Preis-Leistungsverhältnis. Das Zimmer zur Straße war etwas laut, aber die Restaurants haben nicht ewig auf und dann ist es schnell ruhig. Netter Pool, könnte etwas sauberer sein. Ein kleines Frühstück ist inbegriffen, der Pier um die Ecke.
Mückennetze in allen Fenstern, mehr Möglichkeiten um Handtücher und Badesachen zu trocknen oder überhaupt aufzuhängen wären klasse.

2026-07-21 • via Nuitee
E
Erika Fabiola • solo_traveller • mx
7
Pros:

Es tranquilo y súper bien ubicado.

Cons:

Hace falta mantenimiento y más atención del personal, nunca hay nadie en recepción y hay que andar buscando al personal.

2026-07-17 • via Nuitee
D
Delphine • solo_traveller • fr
8
Pros:

Hôtel très bien situé, à 2 pas des magasins, de la plage et dans la rue des restaurants qui ferme le soir. Bonne ambiance dans la rue.
Hôtel propre et piscine rafraîchissante. Chambre de taille correcte et literie confortable.

Cons:

Rien

2026-07-14 • via Nuitee
S
Shuri • solo_traveller • ch
2
Pros:

L'emplacement

Cons:

Personnel pas accueillant, coupure d'eau dans les chambres, petit déjeuner mauvais, pas assez de nourriture, pain servi dans leurs sachets, draps et serviette salles, insectes sur le lit.....à fuir

2026-07-11 • via Nuitee
K
Katharina • family_with_children • de
7
Erholsam und schön.
Pros:

Perfekt gelegen, nettes Personal, sehr gutes Preis-Leistugnsverhaltnis. Kleines Frühstück inklusive, schöner Pool.

Cons:

Die Zimmer zur Straße sind etwas laut, wobei der Restaurantlärm überschaubar ist und nicht bis tief in die Nacht geht.

2026-07-09 • via Nuitee
D
Diana • family_with_children • ca
4
Pros:

L’emplacement, chambres spacieuses, petit déjeuner inclus, stationnement, bel hôtel s’il serait mieux maintenu…

Cons:

L’hôtel est vieux, a besoin de rénovations, d’un coup de peinture. Piscine propre juste une journée sur 2 (le samedi). C’est assez sale autour de la piscine aussi. Insectes dans la chambre et sur les lits, mais la femme de ménage vient faire le ménage tous les jours.

2026-06-30 • via Nuitee
N
Natasha • solo_traveller • us
9
Pros:

Great location, nice and spacious room. Very clean. Attentive staff!

2026-06-27 • via Nuitee
C
Claudia Guadalupe • solo_traveller • mx
3
Cons:

Que no había agua el primer dia, y no estaba muy limpio

2026-06-25 • via Nuitee
E
ERIC • extended_group • fr
8
Le plus et la situation à quelques pas de la rue commerçante et des restaurants
Pros:

L accueil et gentillesse du personnel

Cons:

La chambre non conforme à la description
Ou problème avec Booking.com sur la description
Piscine pas propre

2026-06-02 • via Nuitee
M
Marta • couple • pl
8
Dobry budżetowy hotelik
Pros:

Dobra lokalizacja i miła obsługa.

Cons:

Pokój wymaga odświerzenia ,standard średni , ale czysto. Widać ze część pokoi po remoncie, więc ten pewnie też doczeka się zmiany.

2026-06-02 • via Nuitee
H
Hilary • solo_traveller • us
9
2026-06-02 • via Nuitee
S
Samantha • couple • au
1
Don’t stay here.
Pros:

The location.

Cons:

Our experience here was awful from start to finish. Pre-arrival communication was nonexistent (three date-change requests went ignored), and advertised amenities like breakfast were cancelled without notice. Our room was completely misrepresented; it lacked the advertised private outdoor seating that every other room had, and the bed was basically a king single, which is not suitable for two people. Because of a massive gap at the bottom of the door, the room also constantly filled with mosquitoes.

Almost the entire staff was rude. They refused to switch our room when our toilet broke, and we spent the first two days with no hot water in the shower before they finally fixed it.

The worst part was how reception handled a noise complaint. Guests were screaming in the pool at 11:30 PM. When we asked staff to step in, they did nothing about the noise, but instead informed the disruptive guests that we were the ones who complained and made it clear which room we were in. Unprofessional, hostile environment. Do better.

2026-06-02 • via Nuitee
M
Mario • solo_traveller • mx
1
Pros:

Nothing

Cons:

Everything was bad

2026-05-29 • via Nuitee
S
Stephanee • couple • us
2
2026-04-21 • via Nuitee