Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Lack of breakfast
Cleanliness issues

Categories

Cleanliness
8.48
Reports of cleanliness concerns, including issues like a dirty pool and a general lack of upkeep.
Service
9.45
Staff were generally friendly, but there were significant issues with communication and response.
Location
9.99
Excellent location with close proximity to the beach and local amenities.
Room Quality
7.94
Room quality was average, with some guests noting small beds and security concerns.
Amenities
7.47
Major complaints about unavailability of promised breakfast and poor water pressure.
Value for Money
8.93
Mixed feelings; some value noted, but disappointing amenities impacted perception.
Food and Beverage
5.98
Consistent complaints about lack of breakfast and unsatisfactory food services.
Overall Experience
8.95
Overall, experiences mixed due to location and service, but overshadowed by significant amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:05

Property Description

Luxurious Accommodation
Hotel El Moro, nestled in Puerto Morelos just steps away from Playa Puerto Morelos, offers a luxurious stay with an outdoor pool, free parking, and a beautiful garden. The rooms are elegantly designed with modern amenities including air conditioning, flat-screen TVs, and private balconies in some.

Convenient Services
This 3-star hotel provides guests with free WiFi, a helpful concierge service, and a tour desk to assist in exploring the area. Wake up to a delicious continental breakfast before heading out to enjoy activities like cycling in the vibrant surroundings of Puerto Morelos.

Prime Location
Conveniently located just 29 km from Cancun Underwater Museum, Hotel El Moro is also close to ADO International Bus Station and Playa del Carmen Maritime Terminal. With a paid airport shuttle service, getting to Cancún International Airport, which is only 25 km away, is a breeze. Book your stay now for a memorable experience at Hotel El Moro.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 3 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 475 reviews
Cleanliness: 8.48
Service: 9.45
Location: 9.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 8.93
Food and Beverage: 5.98
Overall Experience: 8.95
D
Diana • family_with_children • ca
4
Pros:

L’emplacement, chambres spacieuses, petit déjeuner inclus, stationnement, bel hôtel s’il serait mieux maintenu…

Cons:

L’hôtel est vieux, a besoin de rénovations, d’un coup de peinture. Piscine propre juste une journée sur 2 (le samedi). C’est assez sale autour de la piscine aussi. Insectes dans la chambre et sur les lits, mais la femme de ménage vient faire le ménage tous les jours.

2026-06-30 • via Nuitee
N
Natasha • solo_traveller • us
9
Pros:

Great location, nice and spacious room. Very clean. Attentive staff!

2026-06-27 • via Nuitee
C
Claudia Guadalupe • solo_traveller • mx
3
Cons:

Que no había agua el primer dia, y no estaba muy limpio

2026-06-25 • via Nuitee
H
Hilary • solo_traveller • us
9
2026-06-02 • via Nuitee
E
ERIC • extended_group • fr
8
Le plus et la situation à quelques pas de la rue commerçante et des restaurants
Pros:

L accueil et gentillesse du personnel

Cons:

La chambre non conforme à la description
Ou problème avec Booking.com sur la description
Piscine pas propre

2026-06-02 • via Nuitee
S
Samantha • couple • au
1
Don’t stay here.
Pros:

The location.

Cons:

Our experience here was awful from start to finish. Pre-arrival communication was nonexistent (three date-change requests went ignored), and advertised amenities like breakfast were cancelled without notice. Our room was completely misrepresented; it lacked the advertised private outdoor seating that every other room had, and the bed was basically a king single, which is not suitable for two people. Because of a massive gap at the bottom of the door, the room also constantly filled with mosquitoes.

Almost the entire staff was rude. They refused to switch our room when our toilet broke, and we spent the first two days with no hot water in the shower before they finally fixed it.

The worst part was how reception handled a noise complaint. Guests were screaming in the pool at 11:30 PM. When we asked staff to step in, they did nothing about the noise, but instead informed the disruptive guests that we were the ones who complained and made it clear which room we were in. Unprofessional, hostile environment. Do better.

2026-06-02 • via Nuitee
M
Marta • couple • pl
8
Dobry budżetowy hotelik
Pros:

Dobra lokalizacja i miła obsługa.

Cons:

Pokój wymaga odświerzenia ,standard średni , ale czysto. Widać ze część pokoi po remoncie, więc ten pewnie też doczeka się zmiany.

2026-06-02 • via Nuitee
M
Mario • solo_traveller • mx
1
Pros:

Nothing

Cons:

Everything was bad

2026-05-29 • via Nuitee
D
Dhai • extended_group • us
10
2026-04-21 • via Nuitee
S
Stephanee • couple • us
2
2026-04-21 • via Nuitee
P
Peter • solo_traveller • fr
9
2026-04-19 • via Nuitee
S
Sandy • solo_traveller • fr
7
Pros:

L’emplacement et le petit déjeuner

2026-04-16 • via Nuitee
E
Emilio • couple • mx
10
Pros:

The friendly staff and the location

2026-04-06 • via Nuitee
J
Jo-Anne • couple • ca
7
Great location. Lovely setting.
Pros:

Loved the location. Lots of restaurants close by. Free parking. The breakfast was included. Having a fridge was great.
The room, bed and pillows were comfortable. There were outlets beside the bed for the CPAP machines. Drinking water was supplied..

Cons:

The shower stall could use a major cleaning. The sliding door was difficult to open and close. There was mould in the track. If a hair dryer is important bring your own. They may have one to borrow but good luck. It was never available.

2026-03-27 • via Nuitee
J
Jose • couple • fr
8
2026-03-26 • via Nuitee
E
Eugénie • extended_group • fr
8
Pros:

L'emplacement est idéal, en plein centre de Puerto Morelos avec pleins de restos autour et proche de la plage.Le petit déjeuner est bon.
Bien placé à seulement 30min de l'aéroport de Cancun

Cons:

Le lit d'appoint sur un canapé et ce lit pas déplier et pas fait à l'arrivée

2026-03-22 • via Nuitee
P
Phyllis • couple • us
9
Enjoying the water and seafood in Puerto Moreles
Pros:

We liked staying in Puerto Moreles. The location of Casa el Moro was great. Very near the beach and restaurants. We liked that they had parking also. We were able to book a snorkel tour out by the reef.

Cons:

There was nothing that I didn't like.

2026-03-15 • via Nuitee
J
Jérôme • family_with_children • be
7
Pros:

Super petit déj.
Personnel du petit déj. extra.
Emplacement parfait

Cons:

Un peu vieillot

2026-03-14 • via Nuitee
T
teogros • couple • it
6
Passare oltre
Pros:

La cortesia del personale e la facile raggiungibilità

Cons:

La camera era quasi fatiscente: il bagno sporco, gli asciugamani vecchi, logori e sporchi, la cabina doccia rotta, l'acqua appena tiepida, niente phon. In camera neanche una bottiglietta d'acqua. La colazione impresentabile, siamo usciti al bar accanto perché davvero non c'era niente.

2026-03-07 • via Nuitee
S
Serge • couple • fr
8
2026-03-02 • via Nuitee