Homewood Suites Nashville Vanderbilt

Location was perfect and they have indoor pool and gym.

Location

Nashville Tenn:
Please Provide Trace who works Operations and customer care requests a large and Outstanding Merit Increase for his help and assistance for a Disabled Combat Veteran!..For the past 5 days!!!
He is a Great Ambassador for the Hilton Homewood Suites!

We stayed here because we needed to be close to Vanderbilt. This is my first time at a Homewood Suites and we got a king suite with a pull out couch. Only 1 bathroom. We enjoyed the room and our stay. Enjoyed the large room and full size fridge. People were very nice, great breakfast and we parked in the street for free or a few dollars of the 40$ the hotel wanted.

The bad: Always one employee at the front desk. Very unfair to the employee and guests. Several times I asked for stuff and it never came or happened. Asked for fresh linens for the pull out couch - nope. Asked for someone to come see the AC as it would not go above 70 - nope. One night we asked for towels - nope, none for us.
Did not use the shuttle either but they have one.

ADENA - super kind and awesome. We forgot something in the room and she went upstairs to look for it, found it and kept it until we could get back.

MICAH - awesome and kind valet kid.

Breakfast was awesome and the sitting area was as well. Too bad had to access to fresh water once it closed.

Yes, would stay again.

A trip from the hospital, the young gentleman Drew at the valet service was very fast and helpful. Thank you!

The staff were very friendly.

Very clean, staff was great! Breakfast was wonderful!

I’ve written many hotel reviews on this site, but unfortunately this is the lowest I’ve ever had to rate a property. As a Hilton Honors Diamond member, I was excited to return to the Homewood Suites Nashville Vanderbilt for my third long-term stay (of more than a month each) since the property opened. However, to say that it has gone downhill since my last stay in 2023 – when it had then recently been renovated – would be an understatement. Following the acquisition of the property by Peachtree Group also in 2023, the property has become a mess. It is clearly being held as an investment vehicle rather than maintaining a focus on running a hospitality business focused on hotel operations or the guest experience. This property has been my company’s preferred corporate hotel for over 10 years in Nashville, but we are moving our business for upcoming board meetings, staff events, and corporate travel to other properties that haven’t lost their focus on cleanliness, basic maintenance, and service.

Let’s start with the positives:
1. Location: The hotel is situated well for visiting Vanderbilt University and offers convenient access to Centennial Park and West End Nashville. It is also convenient for Centennial and St. Thomas medical centers.
2. Breakfast: For a hotel of its class, the Homewood offers a quality breakfast with a variety of hot and cold options, including scrambled eggs, either bacon or sausage, waffles, cereals, toast, pastries, yogurt, and whole fruit.
3. Amenities: For its size, the hotel has a well-equipped fitness room and a large indoor pool.
4. Some staff: A few hard-working, helpful employees stood out above the overall service decline:
• Empress at the front desk seeks to accommodate guest needs and provides service with a smile.
• The young man on the night shift (I missed his name) at the front desk has the most can-do attitude in the hotel.
• The valet team (as mentioned in numerous reviews on this site and elsewhere) is friendly, welcoming, and efficient. It is worth noting that they are third-party contractors and not hotel employees, which explains their noticeably higher staff morale.
• Rodney on the facilities team works hard to respond to maintenance and other needs, which is essential given the condition of the property.
• Jessica E. has been a great corporate sales manager for our account for several years. I appreciate the Homewood gift baskets and swag she’s gifted to us in the past.

Unfortunately, the positives for this stay ran out there. Our long-term stay was impacted by a series of maintenance, cleanliness, and service issues. Some of these included:
1. Severe cleanliness issues: Most troubling, there was black mold growing on the bathroom ceilings and around the bathtub/shower trim. Additionally, as accompanying photos show, the rooms were incredibly dirty, with caked-on dirt and grime along baseboards and wall joints, areas under the bathroom vanities that hadn’t been cleaned in a long time, and stains on the carpets and walls. In addition, one of our rooms smelled like poorly remediated cat urine.
2. Deferred Maintenance: Our guest rooms showed signs of neglect, including peeling paint and wallpaper on the bathroom walls and ceilings, loose toilet seats, missing rubber garbage disposal splash guards in the kitchen, slow-draining bathroom sinks, holes in the sleeper sofa cushion, and severely scratched and chipped furniture. A dishwasher did not fully close, so it leaked water onto the floor. There were hazardous gaps in the flooring between the carpet and LVP flooring. In common areas beyond the guest rooms, the men’s first-floor restroom is missing a urinal (simply sealed over with exposed pipes on the wall), the drinking fountains in the pool area are out of order with no indication of plans for repair, hallway floors are stained, and patched wallpaper throughout the hotel shows indications of unresolved water leaks. We experienced the leaking water problems firsthand when staff had to move guests from rooms to tear out wallpaper and place commercial fans in the hall due to an active leak in the walls. That said, over a couple of days, the hotel simply replaced the wallpaper and part of the drywall, but the carpet was still soaking wet when the fan was removed, and little actual remediation of the leak seemed to occur – which explains the black mold growth in guest rooms and also public areas like stairwells.
3. Apathetic Service: Pretty much the entire staff seems to have turned over since my last stay in 2023, when everyone was delightful. Today, the general tone of the staff is one of unhappiness and apathy. Another reviewer this spring put it well: “Front end staff were generally not approachable nor friendly.” Most of the front desk team would prioritize their phone usage before helping us. Although most encounters were apathetic, two front-desk employees stood out as rude and hostile toward guests: Paula and Charu. Paula has some good reviews on this site, but our experience was like another shared this spring – she “consistently had a very combative, condescending, and argumentative attitude.” Charu would always start out pleasant, but her answer to any request would always be “no,” and she then would become aggressively defensive to any follow-up clarification.
4. Broken housekeeping schedule: Although housekeeping is supposed to service rooms every other day, the department is severely understaffed, and management actively looks for excuses to skip rooms. Unlike most Homewood and extended-stay properties, you cannot request cleaning around times when you may be in your room. If your “Do Not Disturb” is out when housekeeping comes by in the morning (usually before 10:00 in our experience), they will not return even if you are out all afternoon or try to coordinate a time. If you ask about housekeeping, Paula, who works the morning shift many days a week, will tell you that “your DND must have been out when they came by” and you’re out of luck. One time we went more than a week without housekeeping due to these rigid constraints.
5. Supply shortages: The hotel lacks basic supplies when you do not get housekeeping – on multiple evenings, the hotel ran out of towels. Charu would flatly tell us there were no towels available until morning, though the friendly night-shift front-desk attendant would always find some for us when he came on duty. In addition to towels, trash bags are seemingly in short supply; our trash bags were rarely replaced when housekeeping did empty the trash – which explains the rust and grime in the bottom of the trash cans.
6. Security: The hotel has “security theater” that is inconsistent. For example, while the main lobby elevators require a key swipe to access guest room floors, the back elevator near the entrance closest to West End and some of the stairwells have devices for room key swipes but do not enforce this restriction. Furthermore, the front desk mistakenly assigned one of our occupied rooms to another guest, who had to go back to get new keys for a different room when they arrived.
7. Laundry fees: The hotel upgraded the dryers and washing machines in the guest laundry room during our stay, which was welcome. However, they set the prices for washing machines at an outrageous $12.00 per use and kept the dryers at $3.00 per use, for a total cost of $15.00 per load of laundry. The $12.00 per washer is significantly higher than standard Homewood property rates and seems like an error that, hopefully, gets adjusted.

It’s sad to see a once great property with so much potential now neglected like this. There are many hotel choices in Nashville. My advice is don’t walk – run to another property that is clean, maintained, and values its guests.

If you’re looking for a similar type of property in the same area of town, call Holly at the Residence Inn Vanderbilt/West End up the street; it is of the same vintage as this Homewood, but much cleaner. Alternatively, call Elizabeth at the nearby Staybridge Suites, which is much newer than this Homewood. If you want to stay in the Homewood portfolio, both the Tara Investments property in the Gulch and the Sun Management property on Church Street are superior options to what Peachtree Group has allowed to happen here at the Homewood Suites Nashville Vanderbilt.

Clean, comfortable beds, convenient location & valet was great.

We stayed because daughter was training with Nashville ballet and it was centrally located. Rooms are clean location was fantastic. However the constant dog whining and barking at all hours was ridiculous. Staff didn't care when I kindly reported it each morning. We have dogs ourselves but would never be so inconsiderate to allow them to do this at all hours or just turn music up loud to try and cover it. Extremely poor dog owners. But hotel needs to address or put non dog occupants on different floor.