The Bank House Hotel

The whole place looked tired and a bit shabby. Needed some serious TLC.
The small double room was really a single with a 3/4 bed in it. The bathroom was nearly as big as the bedroom and no, i'm not joking! Very cramped. Ok for one night.
Charge per dog was £15 which i thought was a rip off considering the tiny, tired room and the fact that they are no bother.

N/A

Everything

Wifi was rubbish

Room was small and dirty

Tiny bathroom, the toilet was was very cramped and difficult to use. Windows did not lock. Bathroom light not working, No towels in room. Church bells next door striking EVERY 15 minutes day and NIGHT, which no told us about when we booked. £15 for a below standard breakfast.

Nothing

No bad for nights stay

It was a shame that they are no longer able to provide evening meals, but we managed to find a pub in town which was a walk away.

There is nothing I can think of that would have improved my stay. It was just what I was looking for and I would definitely like to return in the future.

The noise from the church opposite -the bells are rung every 15 minutes throughout the night!!
The carpet on the stairs was very worn and I was concerned I may trip so had to tread very carefully.
The door to the ensuite bathroom (room 8) sticks and can't be shut properly

Tired decor

Es war sehr dreckig. Schwarze lange Haare auf dem Kissen und im Bett. Das Zimmer hat gemüffelt. Das Bett roch nach Schweiß. Das Laken war sicherlich gewaschen, hatte aber trotzdem lauter braune Flecken.

It needs a full refurbishment. I’ve been staying there since I was small but this time it felt old and needed new carpets, and the electric to be looked at in the room.

From the moment we arrived, the receptionist was extremely cold and unwelcoming. There was no warm greeting or sense that guests were genuinely welcome.

The rooms were extremely basic and lacked many amenities I would normally expect from a hotel at this price. Apart from the beds, there was virtually nothing in the rooms. There was no fridge, kitchenette or other useful facilities. Even the kettle provided was heavily affected by limescale. I complained and was given a replacement, but unfortunately the replacement was no better and I was unable to use it.

The Wi-Fi was also not working. When I reported this at reception, I was simply told that the building was old and there was nothing they could do. Therefore, if you are considering staying here, be aware that you may need to rely entirely on your own mobile data.

Another major issue is the lack of staff and support. Reception is only staffed for limited hours, approximately 10am to 6pm. Outside those hours, there appears to be nobody available to assist guests if something goes wrong or assistance is needed. Calls were also not answered when we tried to get help.

Noise was another problem. The hotel is on a busy road, and the traffic noise combined with the regular church bells made it difficult to sleep properly.

For a family of four staying for two nights, the experience felt very poor value for money. I have travelled extensively and stayed in many different hotels, and unfortunately this ranks among the worst experiences I have had.

I would not recommend this hotel for families or longer stays. If you are looking for somewhere to stay in Uttoxeter, I would strongly suggest considering other options before booking.

Finally, as a family of colour, we also felt that the way we were received and treated was particularly uncomfortable. I cannot say with certainty why we received this treatment, but it was noticeable enough that I feel it is important to mention our experience.