City Express by Marriott Xalapa

Hotels
•
City Express
8.5 (207 reviews)
Cristobal Colon, 391 , Xalapa , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.39
Several mentions of cleanliness issues, particularly in bathrooms and maintenance.
Service
9.86
Overall excellent service mentioned in multiple reviews, with specific positive comments on staff attentiveness.
Location
9.9
Consistently praised for its prime location close to several attractions.
Room Quality
8.35
Average quality mentioned, with complaints about amenities and comfort.
Amenities
7.38
Issues with lack of air conditioning and limited breakfast options.
Value for Money
8.34
Overall perceptions suggest it provides standard value for its pricing.
Food and Beverage
6.39
Multiple complaints about limited breakfast options and no restaurant on-site.
Overall Experience
9.36
Mixed experiences overall but many customers happy with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:10

Property Description

Convenient Location and Amenities
City Express Xalapa, situated next to Plaza Las Animas retail park, offers a convenient stay with a gym, free Wi-Fi, and complimentary private parking. Guests can also benefit from free transport within a 10 km radius, making exploring the city a breeze.

Comfortable Rooms with City Views
Each room at City Express Xalapa features modern décor, air conditioning, and city views. With essential amenities like a desk, telephone, and flat-screen cable TV, guests can unwind effortlessly. The bathrooms are stocked with complimentary toiletries for added convenience.

Complimentary Services and Nearby Attractions
Start your day with a complimentary breakfast and enjoy the ease of arranging room service through the helpful reception staff. Additionally, vending machines are available on-site. Explore nearby attractions like Natura Park and the Xalapa Science Museum, located just a short drive away, ensuring a memorable stay.

Book your stay at City Express Xalapa for a seamless blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: JAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 207 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 9.36
A
Alma • solo_traveller • mx
5
Pros:

Limpieza, ubicación y facilidades.

2026-07-01 • via Nuitee
P
Pereda Abraham • family_with_children • mx
10
Pros:

Excelente en todos los aspectos humanos

Cons:

la habitaciòn cuenta con persianas enrollables que dejan pasar la lumnosidad, aunado a las luminarias propias de la carretera.

2026-06-29 • via Nuitee
A
Andres • solo_traveller • mx
9
2026-06-24 • via Nuitee
T
Tania Garcia • solo_traveller • mx
10
VIAJE DE TRABAJO CÓMODO
Pros:

Que hay agua y café a libre demanda todo el dia en el comedor. El desayuno es salvavidas ejecutivo para viajes de trabajo, sencillo pero suficiente y con buen sabor. Canales de cable suficientes, cama comoda, aire acondicionado regulable. Libertad de usar el comedor para traer alimentos de fuera despues del desayuno.

Cons:

El aire acondicionado tenia un ruido de goteo del condensador.

2026-06-19 • via Nuitee
E
Espinoza Galicia • solo_traveller • mx
10
Excelente
Pros:

La comodidad, el buen trato

2026-06-18 • via Nuitee
J
jaime • solo_traveller • mx
10
Buena estadía
Pros:

Excelente ubicación

2026-06-16 • via Nuitee
W
WINDER • family_with_children • mx
9
2026-06-08 • via Nuitee
M
MARTHA LAURA • extended_group • mx
10
NOS SENTIMOS MUY SEGURAS
Pros:

LA UBICACION EXCELENTE , Y MUCHA TRANQUILIDAD

2026-06-04 • via Nuitee
G
Genesis • family_with_children • mx
9
2026-06-03 • via Nuitee
J
José Angel García Matus • solo_traveller • mx
10
2026-05-30 • via Nuitee
Q
quitzia • solo_traveller • mx
10
2026-05-28 • via Nuitee
A
Arturo • couple • mx
8
Cómodo con buen servicio
Pros:

La limpieza y el desayuno.

Cons:

Se escuchan las habitaciones de al lado.

2026-05-27 • via Nuitee
C
Christian Emmanuelle • solo_traveller • mx
1
no lo utilice por la persona que se encontraba en frontdesk
2026-05-05 • via Nuitee
G
Guillermo • solo_traveller • mx
10
Confortable
Pros:

Ubicación y limpieza

Cons:

Todo bien

2026-04-14 • via Nuitee
J
Jorge • family_with_children • mx
10
Excelencia
Pros:

Tranquilidad total, eficiencia en todos sus trabajadores ... Buenas atención

2026-04-04 • via Nuitee
J
Juliet • family_with_children • mx
10
Pros:

Todo

Cons:

Nada

2026-04-03 • via Nuitee
G
Garcia Cortes • family_with_children • mx
10
2026-03-31 • via Nuitee
G
Guillermo Young • solo_traveller • mx
9
Overall, a pleasant stay with a few areas that could be improved
Pros:

Solo consumí fruta por preferencia personal, pero había opciones básicas como chilaquiles, huevos, jugos, leche y café.”

Cons:

Se podrían mejorar algunos aspectos de mantenimiento, como el lavamanos en la habitación y la caminadora del gimnasio, cuyos botones no funcionaban correctamente.

2026-03-30 • via Nuitee
J
Joaquín • family_with_children • mx
10
Camas pequeñas
Pros:

Limpieza

Cons:

El tamaño de la cama es pequeño, deberían ser más grandes.

2026-03-21 • via Nuitee
Y
yare • family_with_children • mx
1
Pros:

Nada el servicio pésimo.

Llame para solicitar mi factura y una tal Ana Juarez me colgó y fue un triunfo me dijera su nombre.

Grave las llamadas y en todo momento dijo hiciera lo que quisiera

Cons:

Pésimo servicio de una tal ana juarez pareció en todo momento que le pedía algo imposible y yp solo requería mi factura

2026-03-20 • via Nuitee