City Express by Marriott Chetumal

Hotels
•
City Express
8.1 (757 reviews)
Insurgentes, Km 5.025 , Chetumal , MX
+52 983 835 1980

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Issues with room odors
Limited breakfast variety

Categories

Cleanliness
7.71
Several reviews mentioned strong odors in the rooms, indicating cleanliness issues.
Service
8.98
Most reviews praised the staff for being friendly and helpful.
Location
8.72
The location was frequently highlighted as a positive aspect.
Room Quality
7.17
Complaints about odor and quality of beds suggests room quality issues.
Amenities
7.4
The functional A/C and basic wifi were noted, but other amenities like TV failed.
Value for Money
8.66
Overall pricing was considered fair by many reviews.
Food and Beverage
8.01
Breakfast received mixed reviews with suggestions for improvement.
Overall Experience
8.18
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated just 8 minutes away from central Chetumal and a short 3.3 km from the Chetumal International Airport, our hotel offers easy access for travelers.

Comfortable Accommodation
Choose from our cozy double or king rooms, all equipped with heating, air conditioning, and complimentary toiletries for a relaxing stay.

Dining Options
Start your day with a delicious complimentary breakfast at our on-site restaurant. If you're looking for more dining choices, Mall Las Americas is just a 5-minute walk away.

Ready to experience comfort and convenience in Chetumal? Book your stay at City Express Chetumal now!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Location

Guest Reviews

8.1
Based on 757 reviews
Cleanliness: 7.71
Service: 8.98
Location: 8.72
Room Quality: 7.17
Amenities: 7.4
Value for Money: 8.66
Food and Beverage: 8.01
Overall Experience: 8.18
L
Luis Alejandro • family_with_children • mx
10
Me gusto
Pros:

LA PUMTUALIDAD EN EL DESAYUNO, Y LA COMODIDAD.

2026-10-30 • via Nuitee
R
Racquel • couple • bz
9
Pros:

I love the rooms and the location of the hotel.

Cons:

Nothing

2026-10-26 • via Nuitee
A
Arnold • couple • bz
8
2026-10-26 • via Nuitee
S
SALEEM • family_with_children • bz
5
Pros:

The close proximity to the mall

Cons:

The bed sheets were stained

2026-10-26 • via Nuitee
G
Gabriela • solo_traveller • li
8
It is a very good place to spend the night.
Pros:

I didn't need the requested parking after all because I left my car at the airport.

2026-10-22 • via Nuitee
C
Carlos Gallareta • couple • mx
10
ESPECTACULAR
Pros:

ME ENCANTO LA HABITACION CON LAS AMENIDADES BASICAS Y DE IGUAL MANERA LA COMODIDAD DE LAS CAMAS Y EL REFLEJO DE LA LUZ ASI COMO EL AIRE ACONDICIONADO BASTANTE BIEN

Cons:

NADA

2026-10-21 • via Nuitee
Y
Yvonne • couple • bz
8
good for central Chetumal, right next to the biggest mall
Pros:

I was impressed that after my last review the manager emailed me and said he would be making changes to the breakfast menu.

Cons:

Apart from the breakfast this is a great hotel.

2026-10-19 • via Nuitee
H
Haiching • couple • bz
6
Rooms poorly design.
Pros:

It was close to the commercial center.

Cons:

The room design and the little tiny double bed kind of small, specially when they said a baby crib can be requested but none was there. The noise isolation was poorly between rooms, you can literally hear the next door chatting.

2026-10-15 • via Nuitee
S
Sandra • family_with_children • bz
8
My family and I had a great time, most things was right within walking distance
Pros:

The breakfast and location was good

Cons:

A refrigerator in the room and more assortment for breakfast

2026-10-14 • via Nuitee
E
eduardo • solo_traveller • mx
9
bien
Pros:

El desayuno deja mucho que decir

Cons:

el wifi

2026-10-13 • via Nuitee
K
Kira Underwood • solo_traveller • bz
8
2026-10-13 • via Nuitee
O
Orellana • solo_traveller • bz
9
2026-10-13 • via Nuitee
V
Vincenzo • couple • ca
10
Pros:

Todo

Cons:

Nada

2026-10-13 • via Nuitee
N
Nelson David • solo_traveller • bz
10
2026-10-13 • via Nuitee
J
Jian • extended_group • bz
6
2026-10-12 • via Nuitee
Z
Zee • solo_traveller • bz
8
Ok
Pros:

It was clean and the view was great

Cons:

I paid for a queen room with a queen bed but got a double size bed. The breakfast wasn't variety and some foods had finished and we're not replaced. We ate what they had there but it wasn't worth it.

2026-10-12 • via Nuitee
C
Caryl • couple • bz
5
Pros:

breakfast was great

Cons:

the Ac went off after 2 in the morning, the room got so hot we had to relocate to another room with my baby and our luggage at the time in the night

2026-10-07 • via Nuitee
C
Cleofas Gonzalez • solo_traveller • us
8
Pros:

La ubicación

Cons:

Que no tienen refry

2026-09-19 • via Nuitee
T
Thalia • solo_traveller • bz
8
Pros:

Its conveniently located to the shopping center and other businesses. Access to the pool.

2026-09-14 • via Nuitee
B
Blanca • family_with_children • bz
9
2026-09-14 • via Nuitee