City Express by Marriott Chetumal

Hotels
•
City Express
8.1 (725 reviews)
Insurgentes, Km 5.025 , Chetumal , mx
+52 983 835 1980

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Issues with room odors
Limited breakfast variety

Categories

Cleanliness
7.71
Several reviews mentioned strong odors in the rooms, indicating cleanliness issues.
Service
8.98
Most reviews praised the staff for being friendly and helpful.
Location
8.72
The location was frequently highlighted as a positive aspect.
Room Quality
7.17
Complaints about odor and quality of beds suggests room quality issues.
Amenities
7.4
The functional A/C and basic wifi were noted, but other amenities like TV failed.
Value for Money
8.66
Overall pricing was considered fair by many reviews.
Food and Beverage
8.01
Breakfast received mixed reviews with suggestions for improvement.
Overall Experience
8.18
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated just 8 minutes away from central Chetumal and a short 3.3 km from the Chetumal International Airport, our hotel offers easy access for travelers.

Comfortable Accommodation
Choose from our cozy double or king rooms, all equipped with heating, air conditioning, and complimentary toiletries for a relaxing stay.

Dining Options
Start your day with a delicious complimentary breakfast at our on-site restaurant. If you're looking for more dining choices, Mall Las Americas is just a 5-minute walk away.

Ready to experience comfort and convenience in Chetumal? Book your stay at City Express Chetumal now!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 725 reviews
Cleanliness: 7.71
Service: 8.98
Location: 8.72
Room Quality: 7.17
Amenities: 7.4
Value for Money: 8.66
Food and Beverage: 8.01
Overall Experience: 8.18
C
Coral • solo_traveller • mx
7
2026-07-23 • via Nuitee
B
Breandon • family_with_children • bz
8
2026-07-23 • via Nuitee
A
Alissa • solo_traveller • bz
9
2026-07-22 • via Nuitee
V
Van • solo_traveller • bz
8
2026-07-22 • via Nuitee
T
Teodoro • solo_traveller • bz
9
2026-07-22 • via Nuitee
R
Reyes sosa • solo_traveller • mx
5
2026-07-20 • via Nuitee
R
Roy • couple • bz
10
Awesome
Pros:

Great service and facilities and the property was very clean

Cons:

Not applicable

2026-07-13 • via Nuitee
Y
Yanelly • extended_group • bz
10
Pros:

I like that it was peaceful and also the people in there were super friendly

Cons:

None every thing was perfect

2026-07-13 • via Nuitee
R
Roy • couple • bz
10
2026-07-13 • via Nuitee
H
Héctor • solo_traveller • mx
8
Pros:

Su ubicación está genial. Su café muy bueno.

Cons:

El trato de algunas camaristas deja mucho que decir. El camarista varón fue súper amable. Pero las mujeres NO dejaban completos los insumos como el agua, los jabones y el papel de baño.

2026-07-11 • via Nuitee
H
Héctor • solo_traveller • mx
8
2026-07-11 • via Nuitee
B
Becerra • solo_traveller • mx
9
2026-07-10 • via Nuitee
J
Joseph • extended_group • gb
9
Very convenient location
2026-07-06 • via Nuitee
M
Maritza • couple • bz
8
Staff were very friendly and helpful
Pros:

They allowed us to check in early which was a life saver!

Cons:

Not enough parking spots close to the hotel

2026-07-06 • via Nuitee
M
Moreno • solo_traveller • mx
7
Pros:

Para ser un Coty express deja mucho que desear, hay otros hoteles mejores y mas económicos, la habitaciones son x, el desayuno igual muy sencillo, en general las instalaciones son muy sencillas y creo ya algo viejas.

Cons:

La puerta de la habitación no habría, tuve que ir 3 veces a recepción.

2026-07-03 • via Nuitee
S
Samuel Everardo • extended_group • mx
8
2026-06-30 • via Nuitee
T
Toño • solo_traveller • mx
10
Pros:

Muy cómodo y precio accesible y amplio y

2026-06-28 • via Nuitee
A
Aidan • couple • bz
10
2026-06-28 • via Nuitee
H
Heidi • couple • bz
8
I had a great time over all :)
Pros:

Great location!

Cons:

A couple of staff could have been a little more friendly. They seemed to not be enjoying their day but a smile goes a long way since they represent the hotel.

2026-06-27 • via Nuitee
E
Elias • couple • mx
9
2026-06-21 • via Nuitee