City Express by Marriott Chetumal

Hotels
•
City Express
8.1 (714 reviews)
Insurgentes, Km 5.025 , Chetumal , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Issues with room odors
Limited breakfast variety

Categories

Cleanliness
7.71
Several reviews mentioned strong odors in the rooms, indicating cleanliness issues.
Service
8.98
Most reviews praised the staff for being friendly and helpful.
Location
8.72
The location was frequently highlighted as a positive aspect.
Room Quality
7.17
Complaints about odor and quality of beds suggests room quality issues.
Amenities
7.4
The functional A/C and basic wifi were noted, but other amenities like TV failed.
Value for Money
8.66
Overall pricing was considered fair by many reviews.
Food and Beverage
8.01
Breakfast received mixed reviews with suggestions for improvement.
Overall Experience
8.18
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated just 8 minutes away from central Chetumal and a short 3.3 km from the Chetumal International Airport, our hotel offers easy access for travelers.

Comfortable Accommodation
Choose from our cozy double or king rooms, all equipped with heating, air conditioning, and complimentary toiletries for a relaxing stay.

Dining Options
Start your day with a delicious complimentary breakfast at our on-site restaurant. If you're looking for more dining choices, Mall Las Americas is just a 5-minute walk away.

Ready to experience comfort and convenience in Chetumal? Book your stay at City Express Chetumal now!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 714 reviews
Cleanliness: 7.71
Service: 8.98
Location: 8.72
Room Quality: 7.17
Amenities: 7.4
Value for Money: 8.66
Food and Beverage: 8.01
Overall Experience: 8.18
H
Heidi • couple • bz
8
I had a great time over all :)
Pros:

Great location!

Cons:

A couple of staff could have been a little more friendly. They seemed to not be enjoying their day but a smile goes a long way since they represent the hotel.

2026-06-27 • via Nuitee
E
Elias • couple • mx
9
2026-06-21 • via Nuitee
L
Leo • solo_traveller • bz
9
Convenient and clean!
Pros:

City Express is always one of my first choices due to how convenient the location is. We always book using booking, and the check-in process is always 1-2-3. Rooms are clean, small clean, and bathrooms are tidy. If you're looking for a place to lay your head on your next business or quick trip, this works.

Cons:

There is parking, but I had to use the Liverpool's parking because the spots are for smaller trucks. My f-250 couldn't fit. Not a deal breaker but just saying.

2026-06-20 • via Nuitee
R
Raul • family_with_children • mx
9
VACACIONES EN CHETUMAL SUPEN
Pros:

excelente el desayuno y la ubicacion.

Cons:

el olor que se percibia dentro del hotel no me agrado.. como aromatizante da baja calidad.

2026-06-15 • via Nuitee
A
Angi • solo_traveller • bz
10
Pros:

Everything was great. Friendly staff, clean room, comfortable beds.

2026-06-14 • via Nuitee
M
Miriam • solo_traveller • mx
8
Pros:

Que está cerca de la plaza , el personal muy amable , que tiene desayuno incluido y la limpieza es aceptable

Cons:

Le falta sazón a los frijolitos y deberían variar al huevo porque al tercer día si enfada o acompañarlo con algo que de verdad haga la diferencia, a la habitación ya le hacía falta su mantenimiento como una pintadita

2026-06-10 • via Nuitee
M
Miriam • solo_traveller • mx
8
2026-06-10 • via Nuitee
A
Angi • solo_traveller • bz
10
Pros:

Friendly staff. Safe parking.

2026-06-08 • via Nuitee
P
Pina • solo_traveller • ca
9
2026-06-07 • via Nuitee
L
Lisset • family_with_children • bz
8
2026-06-01 • via Nuitee
S
Shohel • family_with_children • bz
10
2026-06-01 • via Nuitee
G
gonzalez • couple • mx
9
2026-06-01 • via Nuitee
A
Allen Dariel • solo_traveller • mx
1
Pros:

en visita anterior deje unas botas en la habitación y esperaba en esta visita me las hubieras resguardado, pero no fue asi y estoy seguro que las deje en el hotel.

Cons:

en visita anterior deje unas botas en la habitación y esperaba en esta visita me las hubieras resguardado, pero no fue asi y estoy seguro que las deje en el hotel.

2026-06-01 • via Nuitee
V
Valencia • couple • bz
9
Very pleasant
Pros:

It is close to food and shopping

2026-05-29 • via Nuitee
R
Reyes • solo_traveller • mx
9
Pros:

La alberca

2026-05-28 • via Nuitee
I
Ivan • couple • mx
10
2026-05-28 • via Nuitee
T
Trevelee • family_with_children • bz
9
2026-05-27 • via Nuitee
W
Werner • solo_traveller • mx
8
Todo ok cumple
Pros:

Atención del personal

Cons:

Costo beneficio

2026-05-27 • via Nuitee
G
Guillermo • solo_traveller • mx
7
Podría mejorar
Pros:

Ubicación

Cons:

Demasiado ruido de la maquina que hace el hielo en planta baja

2026-05-25 • via Nuitee
A
Akilah • couple • bz
9
2026-05-22 • via Nuitee