City Express by Marriott Chetumal

Hotels
•
City Express
8.1 (693 reviews)
Insurgentes, Km 5.025 , Chetumal , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Issues with room odors
Limited breakfast variety

Categories

Cleanliness
7.71
Several reviews mentioned strong odors in the rooms, indicating cleanliness issues.
Service
8.98
Most reviews praised the staff for being friendly and helpful.
Location
8.72
The location was frequently highlighted as a positive aspect.
Room Quality
7.17
Complaints about odor and quality of beds suggests room quality issues.
Amenities
7.4
The functional A/C and basic wifi were noted, but other amenities like TV failed.
Value for Money
8.66
Overall pricing was considered fair by many reviews.
Food and Beverage
8.01
Breakfast received mixed reviews with suggestions for improvement.
Overall Experience
8.18
Mixed experiences noted, but overall many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:23

Property Description

Convenient Location
Situated just 8 minutes away from central Chetumal and a short 3.3 km from the Chetumal International Airport, our hotel offers easy access for travelers.

Comfortable Accommodation
Choose from our cozy double or king rooms, all equipped with heating, air conditioning, and complimentary toiletries for a relaxing stay.

Dining Options
Start your day with a delicious complimentary breakfast at our on-site restaurant. If you're looking for more dining choices, Mall Las Americas is just a 5-minute walk away.

Ready to experience comfort and convenience in Chetumal? Book your stay at City Express Chetumal now!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that when booking more than 10 rooms, different policies and additional supplements may apply.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 693 reviews
Cleanliness: 7.71
Service: 8.98
Location: 8.72
Room Quality: 7.17
Amenities: 7.4
Value for Money: 8.66
Food and Beverage: 8.01
Overall Experience: 8.18
A
Akilah • family_with_children • bz
9
2026-05-22 • via Nuitee
A
Akilah • couple • bz
9
2026-05-22 • via Nuitee
C
Cheveria • solo_traveller • bz
8
2026-05-19 • via Nuitee
R
ruxandra • extended_group • bz
7
2026-05-17 • via Nuitee
I
Ivon Ruiz Mendoza • family_with_children • mx
10
2026-05-15 • via Nuitee
R
R Montes E • solo_traveller • mx
9
Pros:

Cuarto limpio

2026-05-15 • via Nuitee
J
Jorge • solo_traveller • mx
7
Buen lugar para viajes de trabajo
Pros:

Locación del hotel y comodidad del cuarto

Cons:

El desayuno fue muy pobre

2026-05-13 • via Nuitee
J
Juan • solo_traveller • bz
9
2026-05-12 • via Nuitee
I
Iris • couple • us
7
2026-05-09 • via Nuitee
O
Otoniel Gómez • solo_traveller • mx
9
2026-05-06 • via Nuitee
I
Isis • solo_traveller • mx
8
2026-05-01 • via Nuitee
L
Lopez • solo_traveller • mx
9
Pros:

El desayuno y la buena atención en recepción

Cons:

Por el momento todo estuvo bien

2026-04-29 • via Nuitee
K
Kai • couple • de
5
Pros:

ich habe geschlafen, es war sauber. nebenan liegt eine grosse EinkaufsMall, es ist sehr günstig

Cons:

Frühstück, Service, die Lage, die Grösse der Zimmer, die Ausstattung

2026-04-26 • via Nuitee
F
Felipe Sansores • solo_traveller • bz
10
2026-04-25 • via Nuitee
J
Jose Luis • solo_traveller • mx
9
Pros:

Ubicación

Cons:

Hay instalaciones que deben actuakizar

2026-04-22 • via Nuitee
S
Simon • solo_traveller • gb
8
A clean modern and safe hotel. Quite convenient for the bus station.
Pros:

This is a very clean modern hotel with excellent facilities, including a swimming pool, adjacent to a big shopping mall. Great if you need to buy stuff or get food supplies. The staff were super friendly and helpful. It's a 15 minute walk to the bus station so quite well located in that sense. I had a bus in the morning and it was a comfortable walk.

Cons:

The problem is the hotel doesn't have a restaurant - although there is a basic buffet breakfast provided. But unless you want shopping mall fast food - which I certainly didn't - it's a taxi ride to any interesting restaurants. I asked the taxi to take me to a nice place to eat. He took me to the Foras Eros Restaurant, which suited fine, but it would have been nice to wander around a pick somewhere that looked particularly appealing.

2026-04-20 • via Nuitee
R
ruxandra • couple • bz
8
2026-04-19 • via Nuitee
C
Clara Luz • solo_traveller • mx
10
Pros:

Todo muy bien

2026-04-13 • via Nuitee
G
Gemma • solo_traveller • mx
8
2026-04-12 • via Nuitee
A
Amin • solo_traveller • bz
9
Pros:

Location

2026-04-10 • via Nuitee