Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Safety deposit box
Tour desk
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Noise
Room Size

Categories

Cleanliness
6.96
Some complaints about noise and bathroom size may indicate cleanliness is a concern.
Service
8.43
Generally, service was described positively, but some staff interactions were not ideal.
Location
8.97
Many reviews praised the location as very convenient and attractive.
Room Quality
7.42
Issues with noise and bed size negatively influenced room quality assessments.
Amenities
7.95
Good amenities like the pool and breakfast area, but complaints about pool temperature.
Value for Money
8.41
Most guests felt they received good value for their stay.
Food and Beverage
7.46
Breakfast was basic and could use more variety.
Overall Experience
8.43
Overall enjoyable experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:22

Property Description

Lush Garden Oasis:
Hotel Hulku boasts an extensive garden, wooden terrace with hammocks, and a serene fountain, creating a peaceful oasis just 200 meters from Playa del Carmen's beaches.

Comfortable Rooms:
Each room is elegantly decorated with wooden accents and equipped with air conditioning, cable TV, and a minibar. The private bathrooms feature showers, with some rooms offering a coffee maker and kitchenette for added convenience.

Convenient Location:
Situated a short 5-minute walk from the vibrant 5th Avenue, guests can easily explore a variety of restaurants, bars, and nightclubs. Additionally, the hotel is a short drive from popular attractions like Xcaret and Puerto Aventura, with Cancun International Airport just 90 minutes away.

Book your stay at Hotel Hulku for a tranquil and convenient beach getaway.

Important information:

Environmental fee $ 34 MXN per person/per night (not included in the reservation) This fee is to be paid directly at the front desk at check-in in cash.

In case you require an invoice, please request it directly from the accommodations when making payment for your reservation.

Balconies are not guaranteed, all balconies are subject to availability.

Parking Service is not included in the reservation, is free.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for US$40 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 549 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.43
I
Ignacio extended_group cl
7
No lo recomiendo
Pros:

El hotel es muy lindo, tiene una vegetación preciosa.

Cons:

Tiene el mismo desayuno siempre, te dan para dos personas aunque la habitación tenga 4 personas.
La garzona anda con cara de culo y tira las cosas en la mesa. se cortó la luz y no tenían luces de emergencia, menos un protocolo, menos mal duró solo dos horas.
Las camas son las más pequeñas para ser de dos plazas. No recomendado para gente más de 180 cm.
Son muy restrictivos con el estacionamiento.

2026-06-02 via Nuitee
M
M. pilar solo_traveller es
7
2026-05-30 via Nuitee
T
Taryn-Louise solo_traveller au
8
2026-05-29 via Nuitee
F
Farida solo_traveller fr
8
Pros:

Bel hôtel au cœur d’une véritable petite jungle, avec une ambiance agréable et dépaysante. Bon emplacement, à quelques minutes de la 5ème Avenue. Le personnel est gentil et accueillant.

Cons:

les chambres mériteraient d’être refaites. Nous n’avons pas eu d’eau chaude malgré l’intervention du personnel.

Dommage aussi que certains clients aient été très bruyants, notamment une famille française qui criait souvent et claquait les portes, ce qui a nui au calme du séjour. C’est regrettable quand le respect des autres vacanciers n’est pas au rendez-vous.

2026-05-26 via Nuitee
O
Ophélie solo_traveller fr
4
Cons:

Le personnel

2026-05-24 via Nuitee
S
stéphane family_with_children be
9
Très bon séjour
Pros:

- l'emplacement
- l'aspect esthétique de l'hôtel: piscine, jardins, restaurant ouvert sur l'extérieur
- le parking privé sécurisé
- le prêt de vélos pour 2 h

Cons:

- la kitchenette: très petite (c'est plus un minuscule "cagibi" fermé par une porte), un petit frigo, 1 seule plaque de cuisson, très peu d'ustensiles, et très peu fonctionnelle. Impossible pour une famille de 4 d'y déjeuner.
- comme souvent, clim orientée directement sur les lits
- Peu d'éclairages extérieurs le soir: tables à disposition mais non éclairé donc nous avons dû mettre nos lumières de téléphone pour voir clair

2026-05-19 via Nuitee
D
Débora couple br
9
Pros:

O quarto e a localização não perfeitos

Cons:

Poderia ter mais opções no café da manhã

2026-05-10 via Nuitee
A
Alexis solo_traveller fr
8
Pros:

La piscine et la végétation autour. Le parking gratuit

Cons:

Petit lit, petit déjeuner très succinct

2026-05-09 via Nuitee
L
Lucy couple fr
6
Décevant mais bien placé
Pros:

l’environnement de l’hôtel qui est vraiment beau , à proximité de commodités

Cons:

Plusieurs points à soulignés :
- dans notre chambre présence de cafards( nous avons signalé à la réception qui nous on change de chambre )
- musique très bruyante
- petit déjeuner vraiment mauvais et pas assez diversifier
- allergies aux draps ( démangeaisons )
- personnel pas très polies . À part les réceptionniste s et qui ont été réactif à nos demandes

2026-05-08 via Nuitee
N
Nynke solo_traveller nl
7
Goede locatie en mooi hotel, let op harde muziek!
Pros:

Het is een prachtig vormgegeven hotel, veel groen met klein speeltuintje. Goede bedden. Locatie is goed. Fijn dat er parkeer gelegenheid bij is. Het ontbijt is prima, yoghurt met granola en wat geroosterde broodjes. Als je ei wilt moet je extra bijbetalen.

Cons:

Midden in de nacht ging het brandalarm af. Wij stonden buiten te kijken, er werd niet gecommuniceerd wat er aan de hand was en er werd ook geen excuses aangeboden. Daarnaast was de muziek tot 3uur s nachts echt heel erg hard van de club daarnaast (vrijdag en zaterdagavond).

2026-05-05 via Nuitee
I
Iara couple br
10
Hotel bonito com muita natureza
Pros:

A acomodação é muito bem localizada. Os funcionários são todos muito gentis e as frutas do café da manhã deliciosas. Vi algumas reclamações com relação à piscina ser fria. Não achei nada disso, ela tem uma temperatura mais fresta porém be agradável.

Cons:

Nada em particular

2026-05-02 via Nuitee
A
Agustina couple ar
8
Pros:

Es un excelente hotel en relación precio/calidad. Buenas instalaciones, súper limpias y la piscina es muy bonita. Está rodeado de plantas y enredaderas que le dan un toque extra.

Cons:

Se puede mejorar el desayuno, ya que es muy pobre. Y suele ser ruidoso por un hostel que organiza fiestas de noche y está en la misma cuadra

2026-05-01 via Nuitee
L
Lucía extended_group es
2
Fotos engañosas. Hotel de los 80 sin reformar.
Pros:

La ubicación, muy cerca de la 5a avenida y a pocos metros de la estación marítima.

Cons:

Necesita una reforma urgente, esto no se arregla del día a la noche pero lo que sí tiene mejora es El desayuno que incluye, es muy limitado y el café, el peor que me he tomado nunca en un hotel. El parking es limitado hasta las 22h aunque tienen recepcionista 24h 🤷‍♀️ por poco más hay muchas opciones mejores, no se dejen llevar por las fotos que el jardín si está bonito.

2026-04-30 via Nuitee
A
Anne solo_traveller ca
10
2026-04-28 via Nuitee
B
benedicte family_with_children fr
9
Pros:

Très belle piscine avec un beau jardin exotique ,très belle deco exterieure
Petit dejeuner copieux en buffet.
Fontaine d'eau potable fraîche mise à disposition toute la journée très appréciée.

2026-04-27 via Nuitee
K
Kelly solo_traveller fr
8
Pros:

L emplacement, la literie.
Bel hôtel

Cons:

Rangement dans la chambre pas assez pour 4 personnes .

2026-04-25 via Nuitee
I
Ingo couple de
8
Schönes Hotel in guter Lage zum Fährableger (Cozumel) und Innenstadt.
Pros:

Hotel liegt ganz in der Nähe zur Innenstadt und Rathaus. Der Innenhof ist sehr grün und bietet bei der Hitze des Tages eine gute Abkühlung.
Das Hotel verfügt über einen eigenen Parkplatz mit Tor.
Das Obst und Müsli (mit Yogurt) ist sehr lecker.
Das Zimmer war sehr geräumig und hatte sogar eine kleine Küche mit Herdplatte (Topf und kleine Ausstattung vorhanden) und Kühlschrank.
Zwei geräumige Einzelbetten mit vielen Kissen erlauben einen guten Schlaf.
Klimaanlage arbeitet geruchsfrei und kühl.
Zusätzlicher Deckenventilator und TV (groß) sind vorhanden.
Tägliche Reinigung.

Cons:

Der Receptionist hat die Einweisung auf Spanisch gemacht, obwohl wir ihn mehrmals darauf hingewiesen haben, dass wir englisch besser verstehen. Später hat er in perfekten Englisch mit uns kommuniziert.
Der grüne Innenhof hat auch viele Mücken, sodass ab 16:30 Uhr ein Aufenthalt in Freien „schwierig „ ist.
Das Frühstück (Kontinental) ist lecker und ausreichend. Jedoch wir zuerst der Toast serviert. Tellerchen werden erst auf Nachfrage oder sehr viel später herausgegeben, sodass der Toast immer schon weich und kalt ist, wenn man ihn essen kann.
Die Mitarbeitenden sind freundlich, aber verstehen die Anfragen nicht immer oder ignorieren sie (zB wenn man sagt, dass man keinen Käse will (auf Spanisch), bekommt man den Käse trotzdem (wahrscheinlich wird das schon so vorbereitet).
Im
Umfeld sind Gaststätten die versuchen mit lauter Musik Gäste fern zu halten. Der Krach ist hörbar, hat aber uns nicht vom Schlaf abgehalten, da wir Abends ab22:00 Uhr nach einem aktiven Tag, ohnehin platt waren.

2026-04-25 via Nuitee
S
Sheila family_with_children pt
10
Pros:

Hotel engraçado e perfeito para passar uns dias na Playa del Carmen.
Localização muito boa
Fucionarios atenciosos e simpáticos
Pequeno almoço simples mas bom

2026-04-24 via Nuitee
G
Gildardo couple co
8
Excelente calidad precio
Pros:

Perfecto si quieres estar cerca a la quinta avenida, rico desayuno y muy limpio

Cons:

Hay mucho ruido en las noches por discoteca y bares

2026-04-23 via Nuitee
N
Nataliya couple ca
7
Beautifully designed and decorated property. Staff needs to have some training! Omar made it all worth it! I would stay
Pros:

It’s absolutely gorgeous! The design is made for sensory people and it’s very soothing and calming. Perfect for the ADHD brains!
Great for taking pictures and making content.
Everything was working well. Hot water. Shower had a perfect flow.

Staff - Omar at the reception was Amazing! Perfect English which is a huge bonus for a hotel! He was Super helpful, always smiling and would make your day better at any moment, very good energy. He is very knowledgeable and is a very very good host!

Cons:

MOSQUITOES! Although they do fumigate them around 6pm. They still eat you alive and get inside the rooms too.
I wish they provided or sold spray or something for mosquitoes.

Wifi was very slow and at times not working at all.

Staff - Almost nobody speaks English! Except one person.
Staff - Several female staff at the breakfast were giving me evil looks. Constantly! It was very uncomfortable.

One day after 11am when breakfast ended, as I was finishing mine, I came to a juice dispenser to get a refill. The lady that works there, Angeles, ran towards me almost taking it out of my hands and rudely told me that it’s one glass per customer!

First of all, hotel was almost empty as it’s a low season.
Secondly, breakfast ended and I was the only person who was there late. Juice is supposed to be disposed of at the end of the shift. I worked at hotels and those are the rules for food service.

Thirdly - I paid for my breakfast!
And the only reason she was behaving this way makes me think that they keep the leftovers for themselves.
Well, ok. But fighting a guest for a glass of VERY DILUTED btw juice while there is still a lot left, after the breakfast is UNACCEPTABLE!

The next day Angeles removed glasses and turned off the juice machine right after seeing me coming to eat. So that I couldn’t get ‘their’ portions of it. And it was still 10:20am. Not even close to the end of breakfast. She also told about this to another younger girl who works in that area and that girl kept giving me evil looks non-stop! She was literally following me around, pretending to clean something near me and frying me with her eyes. VERY RUDE AND UNCOMFORTABLE!
Next day this girl did the same thing as Angeles. Removed glasses right after I came to eat.
SUPER RUDE.

Matcha Frappe btw is NOT Available even though is being advertised. False marketing. Not cool.
Or perhaps the staff is also stealing it for themselves.

It seems like there are no trained waiters in this hotels.

2026-04-23 via Nuitee