Holiday Inn Bucaramanga Cacique by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.3 (1646 reviews)
Transversal oriental Calle 93 , Bucaramanga , CO
+57 607 6917300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Comfortable rooms
Cons:
Poor cleanliness
High charges for water
Pool access issues

Categories

Cleanliness
8.29
Repeated mentions of poor cleanliness, especially in the pool area.
Service
9.76
Generally exceptional service, with several positive comments about staff attentiveness.
Location
10
Consistently praised for its great location and proximity to attractions.
Room Quality
9.3
Reported to be comfortable, though some mentions of issues with furnishings.
Amenities
8.75
Facilities are good but some limitations noted, especially with pool size and access.
Value for Money
8.78
Overall perceived value is reasonable but some items could be complimentary.
Food and Beverage
9.74
The breakfast options were highly acclaimed, contributing positively to the experience.
Overall Experience
9.79
General satisfaction with the stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:59

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, spa, and fitness centre. Unwind and rejuvenate during your stay at Holiday Inn Bucaramanga.

Elegant Rooms with Views
Enjoy modern comforts in our rooms equipped with flat-screen TVs, air conditioning, and minibars. Wake up to stunning mountain views in select rooms and start your day right with a fresh cup of coffee from your in-room coffee machine.

Convenient Location
Situated just a short drive from the airport and near El Cacique Shopping Centre, our hotel offers easy access to both leisure and business destinations. Explore the city's financial zone and La Flora Stadium within minutes.

Indulge in international cuisine at our restaurant or discover dining options nearby. Your perfect stay awaits at Holiday Inn Bucaramanga.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

9.3
Based on 1646 reviews
Cleanliness: 8.29
Service: 9.76
Location: 10
Room Quality: 9.3
Amenities: 8.75
Value for Money: 8.78
Food and Beverage: 9.74
Overall Experience: 9.79
A
Acevedo • family_with_children • co
10
Fue muy bueno
Pros:

El personal muy atento y amable buena limpieza dentro de un centro comercial lo mejor todo a la mano

Cons:

Solo fue las camas pensé que eran más grandes y quedó muy pequeñas para nosotros

2026-10-13 • via Nuitee
H
Heavenly • couple • co
10
Volvería sin dudarlo
Pros:

El desayuno variado y delicioso, la atención del personal súper; son muy amables y dispuestos a colaborarle a uno en todo momento. Las habitaciones de un ambiente muy agradable, perfectas para descansar. La ubicación es maravillosa.

Cons:

La ducha no tenia la puerta corrediza y eso hace que el baño quede muy mojado.

2026-10-13 • via Nuitee
A
Alexandra • family_with_children • co
10
2026-10-11 • via Nuitee
A
ALBA • family_with_children • gb
8
Pros:

Breakfast was amazing
bed was comfortable and the room was clean
Location was very convenient

Cons:

Reception desk staff was not helpful ... the day of the check out I have to call the manger to resolve an issues with the bill. The manager was very good

2026-10-11 • via Nuitee
J
Jorge Felipe • couple • co
10
Comodidad y satisfacción
Pros:

La excelente atención, muy buen desayuno. Su buena ubicación.

2026-10-11 • via Nuitee
F
Fabio • couple • co
10
Perfecto
Pros:

Todo excelente

2026-10-09 • via Nuitee
N
Nestor Jose • couple • co
10
2026-10-09 • via Nuitee
G
Germán • solo_traveller • co
8
Estancia breve pero agradable
Pros:

Amplias posibilidades de desayuno, habitación amplia, limpia y cómoda.

2026-09-19 • via Nuitee
R
Rayford • solo_traveller • us
10
2026-09-18 • via Nuitee
P
Pereira de Souza • solo_traveller • uy
10
2026-09-18 • via Nuitee
G
Glorimar • family_with_children • pr
10
2026-09-16 • via Nuitee
V
Victor Gallego • solo_traveller • co
10
Pros:

El aseo y la ubicación

2026-09-14 • via Nuitee
R
Ricardo • extended_group • co
6
Agradable
Pros:

La comida excelente y la atención del personal.

Cons:

El tema de seguridad es un aspecto a mejorar cunado se realizan eventos, el HOtel no tiene un protocolo de seguridad y en el evento hubo tres robos. las personas entran y salen al quinto piso con facilidad y no hay ningun control en las escaleras que van al centro comercial.

2026-09-12 • via Nuitee
F
Fernando • solo_traveller • co
8
Buena ubicación muy agradable
Pros:

La ubicación es excelente, es muy agradable y limpio, el spa es muy bueno.

Cons:

Para el precio y ls categoria fel hotel la atencion al cliente es muy parca, no ponen nada en el lobby, ni agua con hielo ni cafe, muy pobre ese servicio.

2026-09-10 • via Nuitee
A
ANIL • family_with_children • tt
9
expectational
Pros:

Great variety of breakfast items everyday. The view at breakfast was great every morning.
The room was always tidied and clean towels replaced.

2026-09-09 • via Nuitee
J
Jesus • family_with_children • co
10
Son excelentes
Pros:

Todo

Cons:

Nada todo muy bien

2026-09-08 • via Nuitee
F
Faustine A. • solo_traveller • fr
8
2026-09-06 • via Nuitee
R
RAMSES • solo_traveller • co
9
2026-09-04 • via Nuitee
C
Castro • solo_traveller • co
9
2026-09-01 • via Nuitee
M
MARILU • couple • co
10
Tranquilidad, confort y buena ubicación.
Pros:

Tranquilo y confortable.

Cons:

Un poco de ruido en los salones de la parte alta.

2026-08-31 • via Nuitee