Holiday Inn Bucaramanga Cacique by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (1558 reviews)
Transversal oriental Calle 93 , Bucaramanga , CO
+57 607 6917300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location (next to mall, great views)
Friendly, helpful and professional staff
Very clean rooms and well-maintained facilities
Great breakfast variety and quality
Comfortable beds and spacious rooms
Nice amenities (pool, spa, gym, sky-bar)
Cons:
Intermittent WiFi problems affecting work
Restaurant not open on some nights (Sunday) / minor F&B prep issues
Occasional reception/billing issues requiring manager intervention
Security concerns during events (access control)
Some rooms lacked shower door causing wet floors; some beds felt small
Sparse lobby services for the price (no water/ice/coffee)

Categories

Cleanliness
9.5
Consistently praised across reviews ('muy limpio', 'el aseo', 'room was clean', 'clean towels replaced') indicating excellent cleanliness.
Service
9.4
Staff repeatedly described as friendly, helpful and professional ('amabilidad del personal', 'very helpful and courteous staff'), though a few isolated issues at reception/billing were reported.
Location
9.6
Frequent positive mentions of excellent and convenient location (next to shopping mall, great views, 'ubicación maravillosa').
Room Quality
9
Rooms often described as comfortable, spacious and well-kept ('bed was comfortable', 'habitación amplia'), with occasional issues (shower door missing, beds smaller than expected).
Amenities
9.1
Good facilities noted (pool, spa, gym, sky-bar, restaurant) and pleasant common areas; minor negatives like restaurant closed Sunday nights and occasional limited lobby services.
Value for Money
8.4
Some guests noted shortcomings for the price/category (no breakfast included in some rates, sparse lobby services, security concerns during events), lowering perceived value.
Food and Beverage
9.2
Breakfast repeatedly praised for variety and quality; restaurant/room service items appreciated, with minor comments about egg preparation and limited Sunday service.
Overall Experience
9.4
Majority describe an excellent stay and willingness to return, highlighting staff, cleanliness, location and amenities despite a few isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Amenities
Experience ultimate relaxation with our indoor pool, spa, and fitness centre. Unwind and rejuvenate during your stay at Holiday Inn Bucaramanga.

Elegant Rooms with Views
Enjoy modern comforts in our rooms equipped with flat-screen TVs, air conditioning, and minibars. Wake up to stunning mountain views in select rooms and start your day right with a fresh cup of coffee from your in-room coffee machine.

Convenient Location
Situated just a short drive from the airport and near El Cacique Shopping Centre, our hotel offers easy access to both leisure and business destinations. Explore the city's financial zone and La Flora Stadium within minutes.

Indulge in international cuisine at our restaurant or discover dining options nearby. Your perfect stay awaits at Holiday Inn Bucaramanga.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

9.2
Based on 1558 reviews
Cleanliness: 9.5
Service: 9.4
Location: 9.6
Room Quality: 9
Amenities: 9.1
Value for Money: 8.4
Food and Beverage: 9.2
Overall Experience: 9.4
G
Guillermo • extended_group • co
9
Pros:

Buen desayuno completo, ubicado en el ultimo piso con una terraza muy agradable.

2026-11-05 • via Nuitee
M
Mauricio • couple • co
7
La califico con un 5 sobre 10
Pros:

La ubicación

Cons:

Nos entregaron una llave equivocada, entramos a un cuarto ocupado, y no nos avisaron sobre la cajita de desayuno que tocaba hacerlo o avisar hasta determinada hora, la verdad que deberían de extender esos horarios para que los clientes puedan tener su cajita de desayuno cuando se sale temprano. Creo que a la próxima me quedaré en el Dann

2026-11-02 • via Nuitee
J
Juan Sebastian • solo_traveller • co
7
Muy buen hotel malisima solucion de wifi
Pros:

Muy comoda bien ubicada muy limpio todo

Cons:

El wifi me dii problemas para trabajar

2026-10-31 • via Nuitee
D
Dario • couple • co
8
Pros:

Estaba todo bien

2026-10-29 • via Nuitee
L
Luz Ailen • extended_group • co
10
Es un hotel que tiene todas las comodidades, fue una excelente estadía.
Pros:

La amabilidad del personal, el aseo todo impecable. Excelente hotel.

Cons:

Todo me encantó del hotel

2026-10-26 • via Nuitee
M
Maryluz • extended_group • co
10
Pros:

Las camas

2026-10-26 • via Nuitee
L
Luis Fernando • solo_traveller • co
10
Excelente elección. !!! Volveré la atención del personal es maravillosa !!
Pros:

Los alimentos, excelentes, la ubicación, la disposición y el servicio

Cons:

Se podría mejorar la preparación de los huevos, porque al no tener sal pueden no gustarle a todo el mundo. Gracias

2026-10-25 • via Nuitee
D
Diego • couple • co
10
2026-10-25 • via Nuitee
W
Wilson • solo_traveller • ca
10
Pros:

10 de 10

2026-10-25 • via Nuitee
E
Elkin • couple • co
10
Acogedor
Pros:

Excelente ubicación

2026-10-24 • via Nuitee
T
Teresa • couple • co
9
Pros:

Very lovely facilities. Our room was large, the bathroom had a large walk-in shower. Good restaurant, gym small but well equipped.. Pool and bar area have a great view. The location next to the shopping mall is a plus.

Easy check-in and check-out processes.

Buffet breakfast had a good variety. Room service hamburger and empanadas were delicious.

Professional, helpful and courteous staff.

Cons:

The restaurant is not open on Sunday nights.

2026-10-20 • via Nuitee
T
Tomasz • solo_traveller • gb
9
Pros:

Not perfect. But the best in Bucaramanga. It's actually amazing.

2026-10-20 • via Nuitee
B
Betina • solo_traveller • co
10
Maravillosa la calidez de los trabajadores .
Pros:

Las instalaciones muy cómodas , la ubicación .

Cons:

Todo me gustó !

2026-10-17 • via Nuitee
R
Rodolfo • family_with_children • co
8
Buen hotel excelente ubicación
Pros:

Buenas habitaciones camas cómodas y buena atención

Cons:

No incluyen desayuno

2026-10-15 • via Nuitee
L
Lumar Fernando • family_with_children • co
10
2026-10-14 • via Nuitee
L
Lumar Fernando • family_with_children • co
10
2026-10-14 • via Nuitee
A
Acevedo • family_with_children • co
10
Fue muy bueno
Pros:

El personal muy atento y amable buena limpieza dentro de un centro comercial lo mejor todo a la mano

Cons:

Solo fue las camas pensé que eran más grandes y quedó muy pequeñas para nosotros

2026-10-13 • via Nuitee
H
Heavenly • couple • co
10
Volvería sin dudarlo
Pros:

El desayuno variado y delicioso, la atención del personal súper; son muy amables y dispuestos a colaborarle a uno en todo momento. Las habitaciones de un ambiente muy agradable, perfectas para descansar. La ubicación es maravillosa.

Cons:

La ducha no tenia la puerta corrediza y eso hace que el baño quede muy mojado.

2026-10-13 • via Nuitee
A
Alexandra • family_with_children • co
10
2026-10-11 • via Nuitee
A
ALBA • family_with_children • gb
8
Pros:

Breakfast was amazing
bed was comfortable and the room was clean
Location was very convenient

Cons:

Reception desk staff was not helpful ... the day of the check out I have to call the manger to resolve an issues with the bill. The manager was very good

2026-10-11 • via Nuitee