Gran Hotel Villa de Madrid

Hotels
•
Independent
8 (278 reviews)
Calzada de Guadalupe 195, Col. 7 de Noviembre, Mexico City, CDMX, 7840 , Mexico City , MX
52-55-57591115

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Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Safe-deposit box at front desk
Porter/bellhop
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Cons:
Cleanliness issues
Outdated amenities
Food services lacking

Categories

Cleanliness
6.83
Several reviews mention dirty bathrooms and unpleasant odors.
Service
9.3
Customer service was noted to be attentive and flexible at check-in.
Location
9.84
The location received positive remarks for its convenience.
Room Quality
7.79
Mixed reviews regarding room quality; some mentioned comfort while others noted issues.
Amenities
7.32
Amenities were criticized for being outdated and lacking some basics.
Value for Money
8.28
Fair price for the comfort provided but improvements are needed.
Food and Beverage
5.83
Lack of a restaurant and issues with breakfast service highlighted.
Overall Experience
8.8
General experience was positive, though there were notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:17

Property Description

Convenient Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.

Dining Experience
Enjoy Mexican cuisine at La Zarzuela, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service.

Featured Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Located in Mexico City (Downtown Mexico City), Gran Hotel Villa de Madrid is within a 5-minute drive of Avenida Madero and Museo del Juguete Antiguo México. To experience all this and more, book your stay at Gran Hotel Villa de Madrid today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8
Based on 278 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.84
Room Quality: 7.79
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 5.83
Overall Experience: 8.8
H
horacio • solo_traveller • ch
9
2026-06-05 • via Nuitee
M
MARCO • solo_traveller • us
9
2026-06-04 • via Nuitee
M
Marcos Abraham • couple • mx
9
2026-06-01 • via Nuitee
J
Jose luis Godinez Madrid • solo_traveller • mx
7
Pros:

Espejo de baño, iluminación del cuarto.

Cons:

Colcha perforada con cigarro, sábanas rotas, ventanita deja pasar luz en las mañanas a pesar de cerrar cortinas, teléfono polvoso, tenis de un cliente en el closet, regadera sin puerta. Almohadas con mal olor, camas duras y Almohadas igual.

2026-06-01 • via Nuitee
R
Ricardo • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Faltaba un poco de limpieza

2026-05-30 • via Nuitee
F
Francisco • solo_traveller • us
10
2026-05-29 • via Nuitee
M
MULLA • solo_traveller • in
7
Value for money. Clean, safe place l
Pros:

Value for money.

Cons:

But available facilities were not communicated. English speaking staff should be there.

2026-05-25 • via Nuitee
I
Iiana Mercedes • couple • gt
9
2026-05-22 • via Nuitee
J
José Muñoz Rodríguez • solo_traveller • mx
8
Pros:

Espacio y ubicación

Cons:

No contaba con aire acondicionado

2026-05-21 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

La ubicación y la cama es muy cómoda

2026-05-19 • via Nuitee
N
Natalia • couple • co
10
Estancia agradable
Pros:

La ubicación

Cons:

N/A

2026-05-11 • via Nuitee
M
Marco Antonio • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Las toallas.

2026-05-08 • via Nuitee
G
George • solo_traveller • mx
9
2026-05-02 • via Nuitee
A
Alejandro • solo_traveller • mx
9
Pros:

La habitación era grande y cómoda.
El Estacionamiento muy accesible.

Cons:

Los pasillos poco iluminados

2026-05-02 • via Nuitee
Q
quintin • solo_traveller • mx
9
Pros:

La amplitud de la habitación y la limpieza

2026-05-01 • via Nuitee
G
garcia • solo_traveller • mx
9
Cons:

Las almohadas son muy rígidas

2026-04-28 • via Nuitee
R
Ricardo • solo_traveller • mx
8
Pros:

La atención la ubicación y lo amplio de la habitación

Cons:

Me e hospedado varias veces allí la última ocasión el la puerta del wc no tenía chapa y una cobija olía mal

2026-04-19 • via Nuitee
B
billy • solo_traveller • mx
9
Pros:

La ubicación

Cons:

La cama un poco descuidada pero es normal, supongo que algunos huéspedes no cuidan lo ageno

2026-04-12 • via Nuitee
M
Marco Antonio • couple • mx
10
Pros:

La ubicación

2026-04-02 • via Nuitee
G
García • couple • mx
8
2026-03-22 • via Nuitee