Sapphire Hotel London

Walls were a bit thin. I could hear the footsteps of the occupant of the room above me coming through the ceiling.
No lift. Lugging a full suitcase up narrow stairs was a bit annoying.

Nothing

Booked a room last minute after my flight was delayed. The first room the staff gave me was in the hotel next door and had MOULD on the carpet and curtains. I don't know if they didn't know about it or were hoping I would put up with it, but either way, that is unacceptable. I could have gotten sick. Thankfully, when I told them about it, they did move me to a clean room in another hotel they own.

When arriving at this hotel I was immediately concerned by the layout of the room as there was a shared kitchenette with another bedroom which was not advertised online. My bedroom door was inside this room. The door itself had significant damage. While the door did lock, it did not feel secure in the matter in which this type of hotel door lock typically does. This is absolutely unacceptable, particularly as a young woman travelling alone. This makes for an incredibly unsafe situation as it would be very easy for someone to wait directly outside the door for extended periods. The room was filthy. Crumbs in the bed, a large orange spec that looked like a ball of earwax included, the floor was covered in crumbs and dirt (clearly it had not been vacuumed) and told in the bathroom. A plug socket on the wall was partially hanging off of the wall. It was labelled “do not use” but the sockets were uncovered and a severe hazard. This also meant the room only had one usable socket. The internet did not work. QR codes for this internet were on signs around the building which lead nowhere when scanned. To reach the fourth floor which my room was located on, I went through a number of locked doors which I scanned by room key to get through, each located at the bottom of each flight of stairs. At 10pm I felt incredibly unsafe as I repeatedly heard noises of men directly outside my bedroom door. Just after 10pm I left the hotel for alternative accommodation as I was terrified for my safety. As I exited my room I found every single door open, including the front door to the house. This listing specifically states “tea and coffee facilities”, no kitchenette. It also states “flat screen tv and dvd player”. There was no dvd player and the tv was barely functional and the remote did not work. The chair in the room was also broken, at a slanted angle and couldn’t be sat on. Horrific experience I do not recommend.

Bedsheets were changed daily and towels but most of the time the towels had stains on them, and bathroom tile were cracked so had to be careful to step, and sink wasn’t fully secured. No ac just a fan on the wall, was still very hot in the room if you go in the summer.