Sapphire Hotel London

Hotels
6.7 (2447 reviews)
35 Shepherds Bush Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Currency exchange
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good value for money
Centrally located
Cons:
Poor cleanliness
Limited amenities

Categories

Cleanliness
5.35
The hygiene of the toilet was poor, with unclean facilities noted by guests.
Service
7.32
Standard service quality for this hotel tier, with check-in flexibility noted.
Location
8.35
Centrally located, convenient access to local supermarkets and attractions.
Room Quality
6.81
Rooms were described as cosy and comfortable, despite some issues.
Amenities
6.34
Lacked sufficient coffee and milk supplies, but good wifi and heating.
Value for Money
8.29
Good value for the price, especially in a central location.
Food and Beverage
4.85
No food offerings mentioned; breakfast not included.
Overall Experience
6.32
Generally a satisfactory experience with significant value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:41

Property Description

Luxurious Accommodations
The Sapphire Hotel London offers elegantly furnished rooms with private Italian marble bathrooms, ensuring a comfortable and sophisticated stay. Each soundproofed room comes equipped with modern amenities such as a flat-screen TV, DVD player, and complimentary tea and coffee facilities.

Convenient Location
Situated just 300 meters from the iconic O2 Shepherds Bush Empire and a short walk from Westfield, Europe's largest shopping center, the hotel provides easy access to top attractions and entertainment venues. With Hammersmith and Shepherd's Bush underground stations nearby, exploring London's landmarks like Big Ben and Harrods is effortless.

Exceptional Services
Guests can enjoy the convenience of a 24-hour front desk, on-site tour desk, and complimentary Wi-Fi throughout the hotel. Start your day with a delicious continental breakfast at the sister hotel's dining area, located just a minute's walk away.

Experience luxury and convenience at Sapphire Hotel London - book your stay now for a memorable London getaway!

Important information:

Please note that upon check-in, all bookings become 100% nonrefundable. No exceptions are made for early departures.


Please note that the property reserves the right to pre-authorize your card prior to arrival. Upon arrival, you will be asked to show the card used for booking and a valid ID for advanced purchase bookings.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

6.7
Based on 2447 reviews
Cleanliness: 5.35
Service: 7.32
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 8.29
Food and Beverage: 4.85
Overall Experience: 6.32
S
shan • solo_traveller • lk
8
2026-06-04 • via Nuitee
S
Sharon • couple • gb
10
2026-06-01 • via Nuitee
S
Sophia • solo_traveller • gb
7
Pros:

Nice staff member helped me carry bag up three flights of stairs. Location close to transport. Cheap

Cons:

Cheap ans cheerful

2026-06-01 • via Nuitee
F
faisal • couple • fr
1
Pros:

Rien c’est trop sale hotel.

Cons:

Tout

2026-05-31 • via Nuitee
W
Wachowicz • couple • pl
7
2026-05-30 • via Nuitee
D
Dian • family_with_children • gb
7
2026-05-30 • via Nuitee
W
Wing Yu Apple • couple • hk
8
2026-05-29 • via Nuitee
A
Abdirahman Ibrahim • solo_traveller • nl
10
Good job
Pros:

Well done

Cons:

Good

2026-05-28 • via Nuitee
S
Simon • solo_traveller • gb
2
Absolute dump
Pros:

It had a TV

Cons:

Place was absolutely minging. Disgustingly dirty. Floors all sticky, Shower caked in grime and Shit. Bath was even worse. Bed was jammed in and so lumpy and uncomfortable we couldn't sleep. There seemed to be asylum seekers in there constantly running about smoking weed. The fridge was caked in dirt and crap, plus only got down to Luke warm. Staff just couldn't be bothered and could hardly speak English. Totally avoid this place. They need shutting down! Worst place we've ever been!

2026-05-27 • via Nuitee
R
Rosa • family_with_children • it
7
2026-05-26 • via Nuitee
C
Cristiana • family_with_children • gb
10
We had a great stay.
Pros:

Good location with shopping centre and train stations near by.
The bedroom and bathroom was clean and well maintained.

Cons:

N/A

2026-05-26 • via Nuitee
L
Lana • couple • gb
10
2026-05-26 • via Nuitee
F
Faraj • solo_traveller • gb
1
Most horrible hotel I have ever stayed over im so sorry but thats the truth.
Pros:

Mattres was very dirty also it was not comfortable to sleep at the size it was not a double room location very loud and noisey you could hear the cars just driving by couldnt get no sleep. The main question would I come back ? NEVER.

Cons:

Evrthing.

2026-05-26 • via Nuitee
M
Malai • solo_traveller • au
8
Accommodation prices are very good and Excellent location 👍
Pros:

Close to station and bus and Westfield shopping centre

Cons:

The room a bit small

2026-05-26 • via Nuitee
E
Eugenio • couple • it
8
2026-05-25 • via Nuitee
A
Ahmed • solo_traveller • cd
8
2026-05-24 • via Nuitee
N
Nathan • solo_traveller • gb
5
2026-05-21 • via Nuitee
S
sharron • family_with_children • gb
7
lovely stay other than the bed
Pros:

was lovely and close too venue , lovely welcoming staff,room was clean

Cons:

the bed has buttons on the mattress and made it hard too sleep

2026-05-20 • via Nuitee
E
Ekaterina • solo_traveller • us
9
Pros:

I like staying in this hotel! It’s clean , very easy to get to tube and so many things around:) very friendly stuff! I really recommend

2026-05-20 • via Nuitee
A
Akaro • extended_group • tz
4
Slightly overpriced
Pros:

Location

Cons:

Heating system and WIFI. The room was unbearably cold, and the Wi-Fi was very poor.

2026-05-20 • via Nuitee