Casona Plaza Hotel Arequipa

Hotels
8.4 (922 reviews)
Calle San Jose Nº 207 , Arequipa , pe

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Central location, close to main square and parking
Very friendly and attentive staff (mentions of reception and named staff)
Clean rooms and comfortable, large beds
Good breakfast for many guests
Quiet rooms away from busy streets
Frigobar and hot water availability praised
Cons:
Bathrooms: small/ narrow, outdated showers and difficult-to-access bathtubs
Limited breakfast selection at times and few gluten-free options
No on-site restaurant
Occasional maintenance issues: no windows in some rooms, TV not working, curtains/hangers missing
Perceived as overpriced by some guests / value concerns

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness ("super limpio", "Limpieza", "very clean"). A few mentions of an outdated shower or minor bathroom wear, but overall rooms and bathrooms are reported as clean.
Service
9.6
Service and staff are frequently described as very friendly and helpful (mentions of attentive reception staff, Diego, and consistently polite personnel). Some language limitations at reception noted but staff attitude is strongly positive.
Location
9.6
Location repeatedly highlighted as excellent: central, close to main square, parking nearby and convenient for city exploration.
Room Quality
7.2
Rooms get mixed feedback: beds are comfortable and large, but several complaints about small or narrow bathrooms, lack of windows in some rooms, difficult-to-access bathtubs, old showers and occasional maintenance issues (curtains, missing mirror, TV failures).
Amenities
7
Limited on-site amenities: no restaurant, small breakfast area with limited selection at times, inconsistent TV service; positives include an excellent minibar/frigobar and generally adequate Wi‑Fi.
Value for Money
6.8
Value is mixed-to-negative for some guests: a few reviews call the price high for what was received (specific comment about paying ~217 soles and feeling it was expensive), though others find the hotel reasonably priced given location and comfort.
Food and Beverage
8.7
Breakfast receives varied but generally positive comments (some call it good/pleasant and staff attentive). Several guests note limited selection, small portions or mediocre quality in some instances and limited gluten-free options; no full-service restaurant on site.
Overall Experience
9.4
Overall sentiment is positive: many guests praise staff, cleanliness, comfortable beds and central location and express willingness to return, despite some room/amenity drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 00:42

Property Description

Charming Accommodations and Central Location

Rustic Elegance and Relaxation
Indulge in a stay at Casona Plaza Hotel Arequipa, where rooms are adorned with local Peruvian art and some feature a private jacuzzi. Enjoy the luxury of 24-hour hot water in your private bathroom, adding to the comfort of your rustic-themed room.

Convenient Services and Culinary Delights
Experience the convenience of on-site tour arrangements to explore Colca Canyon and other city highlights. Need extra oxygen? Casona Plaza has got you covered. After a day of adventures, savor delicious meals made from fresh regional ingredients at the hotel's restaurant or opt for room service for a cozy night in.

Book your stay at Casona Plaza now for an unforgettable experience in Arequipa!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: AQP

Location

Guest Reviews

8.4
Based on 922 reviews
Cleanliness: 8.9
Service: 9.6
Location: 9.6
Room Quality: 7.2
Amenities: 7
Value for Money: 6.8
Food and Beverage: 8.7
Overall Experience: 9.4
C
Cecilia • solo_traveller • pe
10
Pros:

Well located and good food

2026-08-29 • via Nuitee
F
Francia • family_with_children • pe
8
2026-08-27 • via Nuitee
N
Neuci de Oliveira • solo_traveller • br
10
Pros:

EXCELENTE LOCALIZAÇÃO! Funcionários muito atenciosos.

Cons:

Banheiro ruim de descarga.

2026-08-26 • via Nuitee
R
Rosana • couple • pe
8
Ubicación estratégica
Pros:

Muy buena ubicación céntrica. El personal es amable.

Cons:

Las cortinas y cabecera le desencadenaron la rinitis alérgica a mi esposo. El pedal de la papelera en la habitación no funcionaba.

2026-08-24 • via Nuitee
A
Anselmo • couple • ca
9
2026-08-24 • via Nuitee
T
Tommaso • extended_group • it
7
2026-08-23 • via Nuitee
Q
Quintana • couple • es
10
BREVE Y RECOMFORTALBLE ESTANCIA EN AREQUIPA
Pros:

Habitsciones y zonas comunes especialmente limpias. Personal atento y servicial.

Cons:

Bañera algo antigua

2026-08-23 • via Nuitee
P
Paola • family_with_children • pe
8
2026-08-21 • via Nuitee
R
Ruth • couple • es
9
Pros:

Desayuno y el personal .
Camas muy cómodas

2026-08-21 • via Nuitee
B
Benimeli • solo_traveller • es
3
Pros:

La ubicación

Cons:

Reservé una suite junior y cuando llegue no estaba, la habitación me dieron una en el 5 piso, que hacia un frío para morirse, al día siguiente me cambiaron de habitación con las molestias que supone , tuve que insistir yo en que me compensarán de alguna manera, total me quitaron 10 e , ya que había pagado una habitación superior que solo tuve 1 noche en vez de dos
No lo recomiendo para nada!!
Las instalaciones no son ni por asomo de un hotel 4 estrellas

2026-08-18 • via Nuitee
A
Andrés • couple • es
10
Muy buena relación calidad-precio
Pros:

Muy céntrico y personal muy amable. Nos dejaron hacer el check in antes de la hora habitual

Cons:

Hacia bastante frío en la habitación

2026-08-18 • via Nuitee
S
Sandra Tauquino • solo_traveller • pe
10
Pros:

El desayuno estuvo muy bueno y el personal muy servicial y solícito yo viaje con dos personas de la tercera edad y me ayudaron mucho

2026-08-17 • via Nuitee
R
Rinat • couple • il
8
Pros:

אהבנו הכל חוץ מהמקלחת

Cons:

ללא זרם מים חמים ואמבטיה קטנטונת

2026-08-17 • via Nuitee
C
CieloC • solo_traveller • pe
9
Buena relación calidad precio
Pros:

Esta cerca a la plaza, muy buena relación calidad precio. El personal muy atento y amable

Cons:

Las almohadas pueden ser más comodas

2026-08-17 • via Nuitee
A
ABECIA • solo_traveller • es
7
Hotel arequipa
Pros:

La ubicación y los trabajadores

Cons:

Que no tenía ventanas.

2026-08-14 • via Nuitee
F
Fatima • couple • fr
10
2026-08-12 • via Nuitee
A
Anne • extended_group • es
8
Pros:

Hotel moderno y comodo

Cons:

La decoración

2026-08-12 • via Nuitee
S
SERGIO • solo_traveller • cl
6
2026-08-12 • via Nuitee
D
Daizen • family_with_children • pe
9
Hay que visitar Arequipa y sus hoteles
Pros:

En general buen servicio, atención del personal muy bueno y ubicación y su logística para apoyar en lo que se necesite .

Cons:

-

2026-08-09 • via Nuitee
F
Ferran • solo_traveller • es
9
Bastante bien
Pros:

Cama grande y cómoda con un buen baño que tenía bañera de hidromasaje, y grande también, el personal muy simpático.

Cons:

Las ventanas de la habitación daban a las escaleras de emergencia y se puede ver por la ventana, además hay un pilar translúcido que al encenderse la luz del pasillo dejaba entrar luz en la habitación lo cual es molesto por la noche.

2026-08-07 • via Nuitee