Casona Plaza Hotel AQP

Hotels
•
Casona Hoteles Peru
8.4 (50 reviews)
Calle San Jose 207 - C, Arequipa, Arequipa, 54 , Arequipa , PE
51-54-231471

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Facilities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Central location, close to main square and parking
Very friendly and attentive staff (mentions of reception and named staff)
Clean rooms and comfortable, large beds
Good breakfast for many guests
Quiet rooms away from busy streets
Frigobar and hot water availability praised
Cons:
Bathrooms: small/ narrow, outdated showers and difficult-to-access bathtubs
Limited breakfast selection at times and few gluten-free options
No on-site restaurant
Occasional maintenance issues: no windows in some rooms, TV not working, curtains/hangers missing
Perceived as overpriced by some guests / value concerns

Categories

Cleanliness
8.9
Multiple reviews explicitly praise cleanliness ("super limpio", "Limpieza", "very clean"). A few mentions of an outdated shower or minor bathroom wear, but overall rooms and bathrooms are reported as clean.
Service
9.6
Service and staff are frequently described as very friendly and helpful (mentions of attentive reception staff, Diego, and consistently polite personnel). Some language limitations at reception noted but staff attitude is strongly positive.
Location
9.6
Location repeatedly highlighted as excellent: central, close to main square, parking nearby and convenient for city exploration.
Room Quality
7.2
Rooms get mixed feedback: beds are comfortable and large, but several complaints about small or narrow bathrooms, lack of windows in some rooms, difficult-to-access bathtubs, old showers and occasional maintenance issues (curtains, missing mirror, TV failures).
Amenities
7
Limited on-site amenities: no restaurant, small breakfast area with limited selection at times, inconsistent TV service; positives include an excellent minibar/frigobar and generally adequate Wi‑Fi.
Value for Money
6.8
Value is mixed-to-negative for some guests: a few reviews call the price high for what was received (specific comment about paying ~217 soles and feeling it was expensive), though others find the hotel reasonably priced given location and comfort.
Food and Beverage
8.7
Breakfast receives varied but generally positive comments (some call it good/pleasant and staff attentive). Several guests note limited selection, small portions or mediocre quality in some instances and limited gluten-free options; no full-service restaurant on site.
Overall Experience
9.4
Overall sentiment is positive: many guests praise staff, cleanliness, comfortable beds and central location and express willingness to return, despite some room/amenity drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 00:42

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access and concierge services. Catch a ride to nearby destinations on the area shuttle (surcharge).

Delicious Dining Options:
Indulge in Peruvian cuisine at Restaurante Cafe Bar with a bar/lounge. Room service is available during limited hours, and buffet breakfasts are offered daily for a fee.

Comfortable Accommodations:
Make yourself at home in one of the 30 guestrooms featuring minibars and LED televisions. Stay connected with complimentary wireless internet and enjoy amenities like private bathrooms with complimentary toiletries.

Immerse yourself in the vibrant surroundings of Arequipa by staying at Casona Plaza Hotel AQP. Book now for an unforgettable experience.

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.4
Based on 50 reviews
Cleanliness: 8.9
Service: 9.6
Location: 9.6
Room Quality: 7.2
Amenities: 7
Value for Money: 6.8
Food and Beverage: 8.7
Overall Experience: 9.4
W
Wil • couple • co
9
Fantástico
Pros:

Desayuno bufé muy bueno. La ubicación excelente, queda cerca de todo. La limpieza de la habitación muy bien.

Cons:

No salía agua por la regadera, sino por el grifo de la tina. Había que hacer una maraña en el grifo para que pudiera salir el agua por la regadera.

2026-06-27 • via Nuitee
C
Carlos Jose Eduardo • extended_group • pe
9
Genial, volveré
Pros:

La calidad y amabilidad del joven que nos ayudó con las maletas, muy atento… mis tías y yo quedamos satisfechos con el servicio en general. El personal impecable y las instalaciones también.

Cons:

Quizá sea reemplazar las llaves de la bañera

2026-06-23 • via Nuitee
M
Matias Martin Blanco • solo_traveller • es
6
Pros:

La ubicación

Cons:

La presión del agua no es óptima para ducharse.

2026-06-12 • via Nuitee
C
carlos • solo_traveller • br
8
Melhorar conforto do quarto
Pros:

Localização

Cons:

Sem blackout nas janelas ... a claridade é enorme no quarto ao amanhecer

2026-06-11 • via Nuitee
C
CARMEN • couple • pe
10
Turisteando con mamá
Pros:

La amabilidad de su personal, la cercanía y accesibilidad. Fueron muy amables especialmente con mi mami que tiene movilidad limitada.

Cons:

Todo estuvo muy bien.

2026-06-09 • via Nuitee
M
Marco • couple • it
9
Struttura molto consigliata in ottima posizione, molto pulita e con staff super disponibile.
Pros:

Ottima posizione a due passi dal centro, struttura pulitissima, camera rifatta anche se siamo stati solo 2 notti. Personale super accogliente. Colazione a buffet abbondante

Cons:

Nulla a parte il calorifero non funzionante, ma c’erano in ogni caso coperte a disposizione

2026-06-05 • via Nuitee
L
Leonardo • couple • it
9
Pros:

Ho passato una notte in questo hotel e la mia valutazione è assolutamente positiva. La posizione è strategica per visitare la città in tutta comodità. Le camere e gli spazi comuni erano pulitissimi. La colazione era davvero buona e lo staff si è distinto per la grande gentilezza e disponibilità. Ottimo rapporto qualità-prezzo.

2026-06-04 • via Nuitee
S
Santiago • extended_group • pe
10
Excepcional!!!
2026-05-22 • via Nuitee
J
JJ.Jessica • solo_traveller • nl
9
2026-05-22 • via Nuitee
E
Eva • couple • es
10
2026-05-21 • via Nuitee
R
Rodriguez • family_with_children • co
8
Limpio y bien ubicado
2026-05-20 • via Nuitee
F
Fiorella • couple • pe
10
2026-05-19 • via Nuitee
P
Pedro • couple • pe
10
2026-05-19 • via Nuitee
E
Eric • couple • lu
8
2026-05-12 • via Nuitee
E
Eric • couple • lu
8
2026-05-12 • via Nuitee
D
Daniele • solo_traveller • it
7
2026-05-12 • via Nuitee
A
Aaron • solo_traveller • hu
9
2026-05-10 • via Nuitee
P
patrick • couple • fr
8
Idéal pour séjour court en centre ville
Pros:

La localisation en centre ville et la proximité des parkings si vous avez une voiture.

Cons:

La douche un peu vétuste

2026-05-10 • via Nuitee
P
Paula • solo_traveller • es
9
Pros:

Un hotel centrico, super limpio y con un personal muy amable. Nos atendio en recepcion Diego, un chico encabtador y muy amable.

2026-05-08 • via Nuitee
O
Oscar • solo_traveller • es
9
Cons:

Luz del baño escasa

2026-05-04 • via Nuitee