Milano Serviced Apartments

Hotels
7.6 (2622 reviews)
8 Franklin St , Melbourne , au
+61 3 9926 8200

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
6.45
Multiple reviews noted issues with cleanliness, including specific mentions of filth, dust, and strong odors.
Service
8.45
Several reviews praised the staff and service quality, indicating a strong positive sentiment.
Location
8.95
Consistently highlighted as a major positive aspect across multiple reviews for its convenience.
Room Quality
6.95
Some reviews suggested that room quality was inconsistent, mentioning uncomfortable beds and a need for updates.
Amenities
7.45
Amenities like the pool and gym received positive mentions, but some guests found kitchen utensils lacking.
Value for Money
7.45
Value is influenced favorably by the location, though some issues with room quality affected overall perception.
Food and Beverage
7.55
Food and beverage were not directly reviewed, considered standard for this hotel tier.
Overall Experience
7.55
Mixed reviews suggest a generally favorable experience, tempered by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Luxurious Amenities
The Milano Serviced Apartments in Melbourne offer an array of luxurious amenities such as an indoor swimming pool, fitness centre, private cinema, tennis court, and rock climbing wall.

Convenient Location
Located in the heart of Melbourne CBD, guests have shopping and restaurants at their doorstep, with Queen Victoria Market just 450 metres away and Federation Square a short 20-minute walk.

Modern Comfort
Each stylish apartment features a fully equipped kitchen, separate living and dining areas, flat-screen TV with cable channels, and DVD player. The property also boasts a modern fitness centre with a sauna and heated spa pool, a club lounge, rooftop terrace with BBQ facilities, secure covered car parking, and a guest laundry service.

Book now to experience the ultimate blend of luxury and convenience at Milano Serviced Apartments Melbourne!

Important information:

Please note that there is a 3% charge when guests pay with American Express/Diners Club credit cards.

If guests expect to arrive outside front desk hours, they should inform Milano Serviced Apartments in advance, using the contact details found in the booking confirmation.

Guests are requested to inform the property at least one day in advance of their estimated arrival time. This can be noted in the Special Request box during booking, or by contacting the property using the contact details found in the booking confirmation.

Guests can request their preferred bed configuration in the Special Request Box at the time of booking or by contacting the hotel directly at least 24 hours in advance, using the contact details found in the booking confirmation. Please note that the bed configuration will be confirmed upon arrival, subject to availability.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 28 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 2 years old stay for AUD 10 per person per night when using an available cot.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2622 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.45
Food and Beverage: 7.55
Overall Experience: 7.55
B
Binjesh • solo_traveller • nz
1
2026-07-24 • via Nuitee
A
Anja • family_with_children • de
10
Pros:

Eine sehr schöne und zentral gelegene Unterkunft mitten in Melbourne. Hier ist immer etwas los – viele Lichter, viel Leben und eine tolle Atmosphäre. Für uns als fünfköpfige Familie war die Ausstattung perfekt und es hat an nichts gefehlt. Direkt um die Ecke befindet sich ein Aldi, sodass man jederzeit bequem einkaufen konnte.

Der Pool, die Sauna und das Fitnessstudio waren hervorragend. Wer die Tennisplätze nutzen möchte, sollte diese allerdings unbedingt im Voraus buchen, da kurzfristig meist keine Plätze mehr verfügbar sind.

Cons:

War alles perfekt

2026-07-24 • via Nuitee
C
Chris • family_with_children • au
10
2026-07-21 • via Nuitee
S
Stefania • solo_traveller • it
10
Perfetto soggiorno a Melbourne
Pros:

Struttura comoda e pulita in ottima posizione dotata di ogni comfort.

Cons:

Tutto bene

2026-07-18 • via Nuitee
G
gayan • couple • qa
8
2026-07-18 • via Nuitee
L
Linda • family_with_children • au
4
Convenient but not comfortable
Pros:

Location was ok

Cons:

Apartment was not clean especially the bathroom. There was not sufficient cutlery or cookware for a two bedroom apartment and the furniture in the main bedroom was too big for the space even blocking one of the wardobes

2026-07-17 • via Nuitee
C
Claire • family_with_children • fr
8
2026-07-17 • via Nuitee
D
Dannielle • family_with_children • au
2
Very disappointing experience, the room was not in the condition I hoped for - poor quality.
Pros:

The pool, sauna and gym were good to have at the apartments and were overall in quite good condition.

Cons:

The apartment was tired and many things did not work properly - the heater made a constant noise. Fittings were leaky, the beds and couch were SO uncomfortable. The balcony was old worn. Everything felt cheap. The lights did not dim, there were no lamps in the lounge area. It was so disappointing -VERY different to the pictures. The staff at reception were not very friendly of helpful. The front office was a total mess - did not give a good first impression!

2026-07-16 • via Nuitee
A
Ali • family_with_children • au
8
Lovely stay in central Melbourne
Pros:

The location was excellent - central to everything and an ALDI next door. The beds were also super comfortable.

Cons:

There was a draft all night long in the main bedroom making it quite cold at night - couldn’t see any windows or doors open. Cleanliness could’ve been better especially in the bathroom. More lamps throughout the property would add soft lighting instead of the harsh overhead spotlights everywhere.

2026-07-16 • via Nuitee
R
Renay • solo_traveller • au
8
Great mid range hotel in a perfect location. Clean and comfortable with friendly staff
Pros:

Great location and views, nice staff and comfortable

Cons:

Some rooms don’t have a tv in the bedrooms

2026-07-16 • via Nuitee
S
Sushil • solo_traveller • au
10
Pros:

Neat and tidy, good value for money

2026-07-16 • via Nuitee
M
Mark • couple • au
7
Pros:

The overall functionality of room as well as extra things to do and how clean and hygenic they’ve been maintained

2026-07-16 • via Nuitee
L
Lydia • couple • au
10
2026-07-15 • via Nuitee
M
Mickaela • solo_traveller • au
1
I wouldn't stay again. The whole stay was uncomfortable
Pros:

The apartment was clean. The bed was comfy

Cons:

First and foremost, the apartment completely stank of fish the whole stay. Weather or not someone before us cooked fish or it was coming through the vents, I don't know. The fridge was leaking. The receptionist was particularly unfriendly and didn't look at me once during any of our multiple interactions. The entire building was extremely outdated, including the pool and spa etc. Let's say they paid a really excellent photographer.
The parking dynamic was frustrating. You can pre pay for parking under the apartments but you have to check in first and park somewhere else in the meantime and there's nowhere in the surrounding blocks to park.

2026-07-15 • via Nuitee
M
Monike • family_with_children • au
10
Very lovely stay, will definitely come back
Pros:

Very clean, update layout aand good location

Cons:

Very busy apartment,Too many people/ customers on the lobby most of the time

2026-07-15 • via Nuitee
J
Jessica • solo_traveller • au
1
Pros:

Location was near cbd

Cons:

The room smelt like poo. Hit me as soon as I stepped out of the elevator. The wood in the doorway had water damage and was rotting. I checked in late at like 10pm and it smelt like someone had just done a poo in the bathroom but the smell lingered the whole stay. A week later and the hotel still hasnt released thier hold on the $150 holding fee

2026-07-15 • via Nuitee
D
Diane • solo_traveller • au
9
Lovely clean apartment, good location, great value for money
Pros:

I found this apartment very comfortable and excellent value for money.
It’s tastefully furnished, has comfy beds and was very clean.
The bathroom had a good supply of fresh towels and toiletries and the shower had great water pressure and plenty of hot water.
The property is on the fringe of the main city area but close to trams and buses and only a leisurely walk to the centre of the CBD.
There’s an Aldi a few doors down and a charming old pub a few doors down in the other direction.

Cons:

The only negative I noticed was that there is nowhere to put suitcases. There is a small hanging space in the twin room but no drawers or shelves.
No storage or luggage space in the main bedroom.
Not a big deal for me really but it might get a bit tricky for 4 people.

2026-07-14 • via Nuitee
T
Torina • solo_traveller • au
10
2026-07-14 • via Nuitee
L
L’amour • extended_group • au
6
2026-07-13 • via Nuitee
M
milovan Marjanovic • solo_traveller • au
5
2026-07-13 • via Nuitee