Hyatt Place Omaha/Downtown-Old Market

Hotels
•
Hyatt Place
8.4 (1227 reviews)
540 South 12th Street , Omaha , us
+1 402-513-5500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast options
Cons:
Cold pool
Noise issues
Room comfort concerns

Categories

Cleanliness
8.24
Cleanliness was praised, but some concerns about room conditions were noted.
Service
9.01
Multiple reviews highlight staff as friendly and helpful, contributing to a positive experience.
Location
9.05
The location received consistent praise as convenient and desirable.
Room Quality
7.5
Mixed sentiments; some negative mentions about room warmth and noise issues.
Amenities
8.03
Amenities like a pool were mentioned but could not meet family needs at times.
Value for Money
8.29
Overall value perception is positive, though some specific complaints were noted.
Food and Beverage
8.64
Breakfast options received good feedback, especially for dietary needs.
Overall Experience
8.41
Overall satisfaction is mostly positive with acknowledgment of areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:31

Property Description

Luxurious Amenities
The Hyatt Place Omaha/Downtown – Old Market offers a range of luxurious amenities including a heated indoor pool and a 24-hour fitness centre.

Convenient Features
Each room is equipped with a flat-screen cable TV, refrigerator, and dining area for utmost convenience. Free WiFi is also provided throughout the property.

Ideal Location
Located just 1 km from CenturyLink Center and within walking distance to TD Ameritrade Park, our hotel is the perfect choice for both business and leisure travelers. Don't miss out on exploring the nearby Henry Doorly Zoo & Aquarium, just 4 km away.

Book your stay at Hyatt Place Omaha/Downtown – Old Market now to experience the perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1227 reviews
Cleanliness: 8.24
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.29
Food and Beverage: 8.64
Overall Experience: 8.41
H
Haley • family_with_children • us
7
All in all, we were very, very pleased with our stay!
Pros:

Breakfast was good. The location was awesome. We were within walking distance to everything that we wanted to do except for the zoo, but it was not very far away at all. There was a convenient store across the street. The tattoo place was across the street tons of great little stores to stop at and fun things to do. The park was beautiful in the evening. The weather was awesome. The streets felt safe to walk down and there was barely any homeless. Our room was almost perfect. There were a couple of things that we did not like.

Cons:

The bathroom sink faucet was so stupid. It did not fit the design of the sink very well and it was hard to access the water. You need to find a better faucet that allows more access to the water. The faucet sits too far back on the counter. The shower did not drain very well, so we were standing in a pool of water when we showered, and the itty-bitty table did not provide much room for us when we sat on the couch we brought some dice to play Yahtzee and it was very hard to play on a table that was only meant to hold a drink or two.

2026-08-29 • via Nuitee
D
daniellerene8 • NONE • Longmont, Colorado
8
Quick Family Trip
Pros:

We enjoyed our stay. The pool was comfortable to swim in, the breakfast had dairy free/gluten free options, and the beds were comfortable. We came through for just one night on our road trip, and since it was a Saturday, there was a lot of street noise and sirens. But we enjoyed how walkable it was and overall had a good stay.

2026-08-26 • via Tripadvisor
A
Anna • solo_traveller • pl
10
2026-08-26 • via Nuitee
C
carlwehm • NONE • Cedar Rapids, Iowa
6
Okay, but no great
Pros:

Good location for walking to restaurants and downtown events. Beware that it is a rough area with homeless around the building. The hotel isn't very sound proof to the outside, so you will hear traffic and yelling throughout the night. Overall quality of hotel was good though.

2026-08-25 • via Tripadvisor
N
Nicholas • family_with_children • us
4
Pros:

Great location

Cons:

Don't know what was going on with the elevators, but it was a 5-10 minute wait every time to get on one. Also, the rooms aren't sound proofed at all. I could hear all kinds of street noise (even while on the 8th floor) and constant noise in the halls as well.

2026-08-24 • via Nuitee
M
Michelle • solo_traveller • us
9
Pros:

Great location

Cons:

The pool was closed.

2026-08-24 • via Nuitee
J
joanns915 • NONE • Alabama
6
Average Hotel Stay
Pros:

Location was great, staff was nice. The breakfast was not as expected, and I did not receive the room that I reserved. We made do without complaining.

2026-08-23 • via Tripadvisor
A
Anna • family_with_children • us
8
2026-08-21 • via Nuitee
R
Rachel • solo_traveller • us
10
2026-08-20 • via Nuitee
O
O6864DHcrystalr • NONE
4
Sadly was very disappointed
Pros:

The location of this hotel was great! Unfortunately when we arrived, the man that checked us in was not very nice. We weren't greeted and when I asked him a question over the pool location he was not nice and made it seem like it bothered him that I asked. The value of the room was fine. The cleanliness of the room was not great either. When we took off the cushions of the couch to make out the sofa bed for our kids, there was cushion that had dried up boogers, and the sheets were thrown on the mattress and looked dirty. The other thing that was not great was that there were three alarms during our stay that went one, one being at like 6 am that was an "emergency" but we were asked to stay in our rooms. There was not communication either during or after to ease my "anxiety" of what it could be but got an ALL CLEAR instead.

2026-08-19 • via Tripadvisor
S
Sandra • solo_traveller • us
10
Pros:

Convenience
Perfect location

Cons:

Nothing

2026-08-19 • via Nuitee
M
Maqsud • solo_traveller • ca
10
2026-08-19 • via Nuitee
N
nicholehN4595WJ • NONE
4
Don't plan on sleeping if you room has a window to the outside.
Pros:

Hotel was nice! 3 out of the 4 nights we couldn't sleep due to noise level outside the hotel. Gallery host would not answer the phone when needed.

2026-08-18 • via Tripadvisor
R
Ricardo • extended_group • co
3
No Volveré a quedarme en un Hyatt Place.
Pros:

Ubicación

Cons:

La habitación estaba sucia, el piso no se había limpiado en mucho tiempo, el lavamanos estaba tapado. NO es un estándar para un hotel Hyatt. En el desayuno no habían cubiertos, el servicio muy malo. La comida muy regular.

2026-08-18 • via Nuitee
K
kathleensL4693MF • NONE
10
Nice, Walkable Location
Pros:

This Hyatt Place is an ideal location for exploring downtown. It's very walkable and there's a lot to explore including restaurants, bars, shops, the sculpture park, and the waterfront. There's also several offerings in the arts district (plays, concerts, comedians), although we did not partake as we were just there for 1 night. The complimentary breakfast had a lot of variety (waffles, eggs, bacon, oatmeal, yogurt, fruit, breads).

2026-08-17 • via Tripadvisor
M
Mary • couple • us
7
Pros:

Close to restaurants

Cons:

A bit loud

2026-08-17 • via Nuitee
R
ROACH • solo_traveller • us
7
2026-08-14 • via Nuitee
S
Scott • couple • au
10
Pros:

Very good room and great location

2026-08-13 • via Nuitee
L
Lemuz Hernandez • couple • us
8
2026-08-13 • via Nuitee
E
Evan • couple • us
1
Misleading advertisement and paid for features we didn’t receive
Pros:

Nice location

Cons:

I Complaint Regarding Misleading Property Information and Additional Charges

I am making a formal complaint regarding our recent stay. The property description and photos on Booking.com were misleading and did not accurately represent what we were paying for.

We specifically paid an additional $50 for a room with a bathtub. When we arrived, we were told that a bathtub was not available. The hotel blamed Booking.com for the incorrect advertisement and refused to take any responsibility, despite us having paid specifically for this feature. We therefore paid $50 for something we did not receive.

There were also issues with the information provided by reception. We were not told what time breakfast was served. When we went down at approximately 6:30 AM the following morning, breakfast was not ready, leaving us unable to use the breakfast service as expected.

Additionally, the property placed an extra $50 holding charge on our credit card without informing us beforehand. We only discovered the charge after seeing the money deducted from our bank account. When we questioned the property, we were then told that it was a credit card holding fee. This should have been clearly explained to us before the charge was placed.

Overall, we feel that the property failed to provide accurate information, failed to deliver what we paid for, and did not properly communicate additional charges or basic information about the stay.

We are requesting a refund of the $50 paid for the bathtub that was not provided, and we would also like Booking.com to investigate the misleading listing, the undisclosed holding charge, and the poor communication from the property.

2026-08-12 • via Nuitee