Resorts World Genting - RW Hotel, formerly known as Highlands Hotel

Hotels
•
Resorts World Genting
7.4 (322 reviews)
Genting Highlands , Genting Highlands , my

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Fitness center
24-hour front desk
Restaurant
Room service
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Poor check-in experience
Limited dining options

Categories

Cleanliness
7.1
Overall clean but basic furnishings and issues with amenities.
Service
8.1
Generally good service, though check-in experiences were poor.
Location
8.6
Excellent location connected to shops and attractions.
Room Quality
7.1
Basic furnishings, average size with some complaints about view.
Amenities
7.1
Limited amenities and facilities noted, but considered basic.
Value for Money
7.6
Room charging considered expensive compared to quality.
Food and Beverage
6.1
Limited options for dining, breakfast variety needs improvement.
Overall Experience
7.5
Mixed experiences with some positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:26

Property Description

Luxurious Accommodation: Elegantly furnished guestrooms with modern amenities ensure a comfortable stay.

Leisure Facilities: Enjoy a casino, spa, fitness center, and theme park for relaxation and entertainment.

Gastronomic Delights: Indulge in a variety of local and international cuisines at our onsite restaurants.

Experience luxury and entertainment at Genting Highlands Hotel. Book your stay now to make unforgettable memories.

Important information:

Effective 5 January 2026, a Sustainability Charge of RM7 per room/ day will be imposed in accordance with the Local Council Regulation. This charge will be collected upon check-in. Please take note that all receipt can be collected from the Front Office upon check out

Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

Please note that the hotel does not accept third-party credit and debit cards.



Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GTB

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.

Location

Guest Reviews

7.4
Based on 322 reviews
Cleanliness: 7.1
Service: 8.1
Location: 8.6
Room Quality: 7.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 7.5
P
Phyllis Kum • solo_traveller • sg
7
2026-06-18 • via Nuitee
P
Phyllis Kum • solo_traveller • sg
6
2026-06-18 • via Nuitee
M
Mavis • family_with_children • sg
9
2026-06-13 • via Nuitee
Y
Yee • couple • sg
5
nothing impressive
Pros:

breakfast was not included.

Cons:

even though they gave us a double bed unfortunately it was in the smoking zone.
Room was smelly and furniture seemed old and unsightly

2026-06-09 • via Nuitee
T
tiang lin • couple • sg
7
Satisfied.
Pros:

no comment

Cons:

no commemt

2026-05-26 • via Nuitee
R
Ronald • couple • au
3
Definitely not value for money and very old facilities.
Pros:

How close to Genting Casino

Cons:

Very old property with many maintenance problems. USB ports in bedroom all broken. Very old building

2026-05-15 • via Nuitee
S
Silvarani • couple • my
1
You only see old bad maintained buildings from the room. Booking com charges are very, very expensive and I will never b
Pros:

NOTHING

Cons:

The whole stay is not worth the money RM967. Hotel surroundings VERY BAD. The room is very outdated for the price we paid.

2026-05-15 • via Nuitee
S
scameta • Couples
2
Smoke, Noise, and Slow Wi-Fi — A Disappointing Stay
Pros:

I had high expectations for my first stay at the Highlands Hotel, assuming it would be an upgrade from the Resort Hotel, but unfortunately, the experience fell short.
Upon arrival, I was assigned a non-smoking room that had a strong cigarette smoke smell, particularly in the bathroom. It was quite overwhelming and disappointing. To the hotel’s credit, the staff handled the situation professionally and promptly arranged a room change. The replacement room was much more comfortable and offered a pleasant mountain view.
However, the following morning, my rest was disrupted by loud drilling and hammering noises starting around 11 a.m., likely due to renovation work. The noise persisted for several hours, making it difficult to relax after a late night. In addition, the Wi-Fi connection throughout the stay was very slow and inconsistent, which added further frustration.
Having visited Genting Highlands for over a decade with consistently positive experiences, this stay was particularly disappointing. While I appreciate the helpful staff, improvements in room maintenance, renovation management, and internet quality would greatly enhance the overall guest experience.

2026-05-06 • via Tripadvisor
C
CHRISTINA • solo_traveller • my
1
Poor customer service
Pros:

Nothing

Cons:

The reception staff by the name of Mazlan was more interested to chat with a colleague instead of attending to me during check in

2026-04-28 • via Nuitee
8
842kt • Couples
10
Helpful desk staff
Pros:

Room wifi not working. Contacted reception to inform them the problem. Ms Pavi responded by getting IT guy to resolve. Unsuccessful, she arranged a portable wifi so that I could finish my planned work. Great support.

2026-04-23 • via Tripadvisor
A
Ashwani • couple • in
1
The front staff was arrogant and talks like police station in India. Did not allowed my wife to go to room until I come
Pros:

None

Cons:

Behaviour of the front staff

2026-03-09 • via Nuitee
K
Ken • solo_traveller • sg
9
2026-03-03 • via Nuitee
R
Reto • family_with_children • ch
7
2026-02-11 • via Nuitee
K
Kashif • couple • pk
7
2026-02-09 • via Nuitee
A
Ashwani • couple • in
1
I am 65 years old and travelled all the world and have never been to this kind of behaviour with hotel
Pros:

Nothing

Cons:

The services at the hotel are horrible. I am staying since 2/2/26 and have to go to reception to get my key updated most of times as it does not work in system. Today’s incident was most disturbing as my wife went to hotel was refused entry and asked me to come to reception and get it verified. From 2/2/26 4 times they verified both of us and checked our passports everyone. As I was not available they were not allowing her entry. When I told the reception on phone that you please get it in writing about the refusal and I will handle through my legal team. Then after that they at least allowed entry on temporary basis till I reach the hotel to get the re verification done.
After paying such a big money you are treated like that.

2026-02-08 • via Nuitee
M
moh.f • family_with_children • sa
8
2026-01-26 • via Nuitee
C
Climber596259 • Couples • Singapore
10
Casino hotel guest best to avoid Shermaine reception for unlucky vibe. Rest all are good!
Pros:

Sorry but to say service has to be changed to 1 star due to the receptionist, Shermaine. Very rude front desk and very not professional reply from the staff. Rejected to give me her name when I asked for it. Assumed I wanted to complain her as she didn’t want to duplicate room card key and asked if I want to complain her so I asked for it. Hotel should really look into this matter happened in Jan 2026. As a casino hotel, this service is bringing unlucky vibe to guests and as a 5 stars hotel, this attitude worth a budget hotel standard. Very much need customer service training.

One of the better hotels in genting. Location is near to casino but a fair bit of distance to skyworld. Lately has 24 hours shuttle service to first world and room service available so it’s a plus point. Also has a few 24 hours eateries right below the hotel.

Room itself has a decent size. Personally like the view facing carpark else view facing greenery is great during the day. Room is prettt well maintained with bath tub in selected rooms. Room is kept clean and bed are more comfy than the hotel beside (my pov).

Housekeeping staff are forever nice and friendly as I stayed here quite a number of times. For receptionist not too bad, but early check in is really subject to luck despite rooms sometimes are still available (likely reserved for casino guests). Like the WhatsApp butler communication which bring much convenience.

Do take note their wifi is pretty unstable specially rooms nearer to the ends. Apart from this, it’s has always been pleasant and great stay.

2026-01-25 • via Tripadvisor
Y
YUN KHENG • couple • gb
7
Overall pleasant.
Pros:

The location was excellent.

Cons:

No air conditioning.

2026-01-19 • via Nuitee
G
Gaetano • couple • ch
7
2026-01-02 • via Nuitee
V
Vhiew • couple • my
10
2025-11-15 • via Nuitee