Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Very clean rooms and bathrooms
Great breakfast and F&B variety
Beautiful building and room design
Spacious rooms
Cons:
Poor/inconsistent service (rude or slow staff)
High parking fees / poor value for money
Occasional room dirtiness or worn furniture
Spa/massage booking issues and delivery delays

Categories

Cleanliness
9.7
Overall very positive: multiple guests praised spotless baths, clean linen and carpets and used words like 'clean' and 'נקי'; isolated reports of a dirty room lower but do not outweigh the many cleanliness compliments.
Service
6.5
Mixed to negative: some praise for friendly staff and good breakfast service, but several detailed complaints describe rude, slow and unacceptable service (long room-service delays, discourteous staff, poor handling of deliveries and treatment around spa bookings).
Location
9.6
Consistently strong: many reviews cite excellent/ideal location, close to center and the Western Wall, and call the location 'impeccable' or 'מצויין'.
Room Quality
9.5
Generally high: rooms described as large, luxurious and well-appointed and many guests were very satisfied; some notes about older/stained furniture and occasional dirtiness indicate minor inconsistencies.
Amenities
9.6
Positive overall: breakfast, newspaper and other hotel features were praised as excellent; a few amenity issues (spa/massage booking problems) were reported but do not dominate sentiment.
Value for Money
6
Weaker: several guests complained specifically about high parking fees and felt the price/value balance was poor for this property.
Food and Beverage
9.5
Mostly positive: multiple comments call the breakfast 'fabulous' or 'extraordinary' and praise variety and quality, though at least one review complained the breakfast was not good.
Overall Experience
10
Overall very favorable: many guests describe the stay as wonderful, recommending the hotel for its location, cleanliness and atmosphere; however, service inconsistencies tempered some stays — the aggregate impression remains excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Accommodations
Experience the epitome of luxury at our international hotel brand in Jerusalem. Our spacious rooms and suites are elegantly designed with arched windows, chandeliers, and Italian marble bathrooms. Enjoy the comfort of custom Serta mattresses, plush robes, and exclusive bath amenities.

Fine Dining Options
Indulge in a culinary journey at our three dining outlets. From refined dairy menus to gourmet meat dishes, our restaurants offer a diverse range of flavors to satisfy your palate. Don't miss the opportunity to savor craft cocktails, chef-made pastries, and afternoon tea in a sophisticated atmosphere.

Relaxation and Wellness
Unwind at the only Spa Guerlain in Israel, located within our hotel. Treat yourself to rejuvenating spa treatments and massages, or simply relax in the outdoor garden terrace while enjoying refreshing cocktails. Take advantage of our 24-hour room service for a truly seamless and enjoyable stay.

Book now to elevate your Jerusalem experience with us!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for free when using an available extra bed.
    Adults stay for US$130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.8
Based on 438 reviews
Cleanliness: 9.7
Service: 6.5
Location: 9.6
Room Quality: 9.5
Amenities: 9.6
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 10
S
Shira • solo_traveller • il
10
מושלם. בין המלונות האהובים עליי בארץ ובעולם
Pros:

מלון נהדר, שוהה בו כל פעם שמגיעה לירושלים. החדרים מרווחים ונקיים, המיטה נוחה, ארוחת בוקר מצוינת, הצוות אדיב והשירות באופן כללי יוצא מן הכלל. מיקום נהדר

Cons:

כלום. אהבתי הכל!

2026-11-04 • via Nuitee
גבאי • couple • il
8
2026-11-01 • via Nuitee
Y
Yarin • couple • il
8
2026-10-31 • via Nuitee
Y
Yosef And Yuliana Garcia Lavi • extended_group • es
10
Pros:

Worth it

2026-10-31 • via Nuitee
E
Elana • couple • il
10
Pros:

Breakfast was fabulous as was service and i enjoyed the newspaper.
Thank you was a beautiful experience .
However, the most important aspect for me was the cleanliness - i was very happy with the cleanliness of the hotel.
Bath was spotless, as was linen and carpets were good.

2026-10-29 • via Nuitee
V
Vadim • couple • il
10
Pros:

Очень красиво,чисто,вкусно!

2026-10-27 • via Nuitee
R
Romain • couple • fr
10
2026-10-26 • via Nuitee
L
Luisa • family_with_children • il
9
2026-10-24 • via Nuitee
E
Etedgui • couple • pf
10
Vacances à Jérusalem
Pros:

Très belle emplacement hôtel merveilleux petit-déjeuner extraordinaire et très copieux bien varié il y a pour tous les goûts je recommande vivement

Cons:

C'est vrai que la chambre est magnifique bon les meubles sont un peu je parle surtout des fauteuils ils sont un peu tachés et vieillot mais sinon vraiment splendide

2026-10-20 • via Nuitee
E
Ezequiel • extended_group • il
10
2026-10-20 • via Nuitee
S
shai • family_with_children • il
9
מהנה נחזור בטוח
Pros:

ארוחת בוקר טובה

Cons:

מחיר

2026-10-19 • via Nuitee
I
ITZIK • couple • il
10
2026-10-19 • via Nuitee
E
Eran • couple • il
7
2026-10-17 • via Nuitee
N
naftail • couple • il
10
חופשה קצרה אבל נהדרתתתת.
Pros:

היה מושלם
מבחר מטורף
טרי.צוות אדיב שרותמקסים
מחכים לפעם הבאה

Cons:

את השמיכות בחדר.לא פוך מפנק
רך
שמיכה קצת מוצקה מידי

2026-10-07 • via Nuitee
E
eyal • couple • il
10
Pros:

מלון יוקרתי ויפה מאוד. חדרים גדולים ונקיים. ארוחת בוקר טובה מאוד.

Cons:

אין

2026-09-19 • via Nuitee
L
Liel • couple • il
1
שירות מזעזע.
Pros:

מיקום טוב, מצטלם יפה

Cons:

הרסו לנו את הירח דבש.
הגענו אחרי החתונה, אמרו לנו שהמלון כמעט ריק ושנהנה מזה.
קיבלנו לאורך כל השהות שירות מתחת לכל ביקורת
היחס מהעובדים היה חסר סבלנות ומכוער, כשהזמנו סנדוויץ' לחדר מהשירות חדרים הוא הגיע אחרי יותר משעה, כשהלחם היה קפוא (!) והירקות לא טריים.
למחרת הזמנו אוכל מבחוץ, ביקשנו מעובדי המלון שיעלו לנו את המשלוח לחדר, ומהרגע שהמשלוח הגיע למלון לקח יותר מ40 דקות עד שהביאו לנו אותו, וגם זה אחרי שהתקשרנו פעמיים. העובד ששם את המשלוח בדלת החדר קילל אותנו מבעד לדלת.
בן זוגי הזמין לנו מסאז' זוגי, ואחרי פחות מרבע שעה התקשר לבטל אחד מהמסאזים ולהשאיר את השני. הוא נענה בבוז שלא ניתן לבטל וכבר חוייבנו על שניהם, וגם אי אפשר לעשות מסאז' אחד ארוך יותר.
אם אתם מעוניינים רק בתמונות יפות - זה המלון. קחו בחשבון שתתאכזבו מכל דבר אחר בו.

2026-09-16 • via Nuitee
R
Ranit • couple • il
8
2026-09-14 • via Nuitee
ברק • family_with_children • il
10
2026-09-13 • via Nuitee
J
jiuka • couple • id
10
2026-09-08 • via Nuitee
H
hirama • couple • id
10
2026-09-08 • via Nuitee