Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Beautiful hotel
Cons:
Expensive breakfast
Some cleanliness issues
Limited parking

Categories

Cleanliness
8.33
Some negative sentiment about cleanliness, particularly regarding soap and amenities.
Service
9.8
Staff praised for being helpful, accommodating requests, and providing excellent service.
Location
9.84
Ideal location mentioned multiple times as a strong point.
Room Quality
9.29
Rooms described as modern, clean, and well-maintained.
Amenities
8.82
Amenities like the pool and breakfast service noted favorably, but breakfast quality critiqued.
Value for Money
8.78
Mixed feelings on value, with some saying it doesn't justify the price.
Food and Beverage
7.83
Several complaints about the breakfast quality and its pricing.
Overall Experience
9.3
Mostly positive feedback about the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:59

Property Description

Luxurious Accommodations
Experience the epitome of luxury at our international hotel brand in Jerusalem. Our spacious rooms and suites are elegantly designed with arched windows, chandeliers, and Italian marble bathrooms. Enjoy the comfort of custom Serta mattresses, plush robes, and exclusive bath amenities.

Fine Dining Options
Indulge in a culinary journey at our three dining outlets. From refined dairy menus to gourmet meat dishes, our restaurants offer a diverse range of flavors to satisfy your palate. Don't miss the opportunity to savor craft cocktails, chef-made pastries, and afternoon tea in a sophisticated atmosphere.

Relaxation and Wellness
Unwind at the only Spa Guerlain in Israel, located within our hotel. Treat yourself to rejuvenating spa treatments and massages, or simply relax in the outdoor garden terrace while enjoying refreshing cocktails. Take advantage of our 24-hour room service for a truly seamless and enjoyable stay.

Book now to elevate your Jerusalem experience with us!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for free when using an available extra bed.
    Adults stay for US$130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 444 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 9.3
A
Arnold • extended_group • il
1
Impossible to get a tax invoice and now need to involve lawyers because of it :/
Pros:

Look - it's a very nice hotel, but I spent the last 2 weeks chasing a tax invoice which they are refusing to give.

Cons:

Impossible to get a tax invoice - they are saying they won't give one because I booked through booking. Booking are saying (and written on their website) that the property should give an invoice. Now I actually need to involve a lawyer, when it's obvious that it's illegal to not give an invoice. This really sucks because the hotel itself is really nice.

2026-06-13 • via Nuitee
I
Inna • couple • il
10
מדהים
Pros:

מצוין

Cons:

כלום

2026-06-13 • via Nuitee
Z
Zach • family_with_children • us
6
The beautiful dining room chairs are stained by 10 different types of food
Pros:

Location and parking

Cons:

Needs a very thorough evaluation by WA leadership over quality of product being produced

2026-06-12 • via Nuitee
M
Meir • couple • il
9
2026-06-10 • via Nuitee
L
liat lea • extended_group • il
9
2026-06-09 • via Nuitee
Y
Yarit • couple • il
10
Wow
Pros:

Hi I want to praise the hotel for how luxurious, luxurious and the spa is perfect. The reception manager Osem deserves praise for providing personal service above and beyond! Yashar Kaah

2026-06-08 • via Nuitee
M
Menashe • couple • il
10
חוויה יוקרתית
Pros:

הכל

Cons:

כלום

2026-06-06 • via Nuitee
H
Huba • couple • hu
10
2026-06-03 • via Nuitee
S
Shir • couple • il
9
מלון ברמת הקפדה ואסתטיקה מהגבוהות ביותר בישראל, חוויה.
Pros:

את ההקפדה על כול הפרטים, רמת האחזקה והאסתטיקה הגבוהה במלון.

Cons:

מלון עם סטנדרטיים כאלה גבוהים, מצופה היה לארוחת בוקר יותר מגוונת ועשירה.

2026-06-01 • via Nuitee
נטלי • couple • il
10
Pros:

Все на вашем уровне

Cons:

Немного шум из-за стройки

2026-05-31 • via Nuitee
גלעד • couple • il
10
2026-05-31 • via Nuitee
נחום • solo_traveller • il
8
Cons:

לא העלו מזוודות נכונות הביאו לנו מזוודות
של אורחים אחרים

2026-05-30 • via Nuitee
A
Alon • solo_traveller • il
10
Pros:

The receptionist, Karim made a great welcome. Any desire that we had was taken care of by the team. Dinner and breakfast were delicious and big.

2026-05-30 • via Nuitee
A
Aloni • solo_traveller • il
5
Pros:

את השהייה במקום ואת הגישה כמעט לכל מקום ואת יחס הצוות

Cons:

ששדרגתי את החדר בסכום מטואף וכל זה כדי לפתוח את החלון ולצטת למרפסת כדי לראות אתר בניה ועשבים במרפסת ... לא אהבתי את הגזל הזה .
עוד לא אהבתי שלמרות 3200 שח ללילה אחד עדיין שילמתי 160 שח חניה הזויי

2026-05-30 • via Nuitee
A
Adham • solo_traveller • il
8
2026-05-29 • via Nuitee
H
haim • solo_traveller • il
10
2026-05-29 • via Nuitee
T
tali • family_with_children • il
10
Pros:

Everything

2026-05-28 • via Nuitee
D
david • couple • fr
6
Cette hôtel a de très belles chambres mais la nourriture est vraiment pas à la hauteur du prix payé
Pros:

Les chambres et l’emplacement

Cons:

La nourriture était très bas de gamme pour un hôtel 5 étoiles. Tout était fade, aussi bien les salades que les repas. Les gouffres étaient dures.

2026-05-25 • via Nuitee
אלגרבי • couple • il
3
שילמנו סכום ממש גדול ולצערי הרגשנו שלא הייתה לו תמורה
Pros:

המיקום היה מצויין. קרוב לאטרקציות חשובות. ארוחת הבוקר הייתה סהכ בסדר. השירות היה מאוד איטי. בבוקר הראשון קיבלנו את הקפה רק בסוף הארוחה. השומר בכניסה לא פותח את הדלת לאורחים אפילו פעם אחת!! רק עומד ושואל בתוקפנות ״לאן זה???״ אפילו ללא חיוך או ברוכים הבאים.

Cons:

קיבלנו בקבוק יין, אך לא היה פותחן. לקח יותר מחצי שעה עד ששלחו. המזגן בחדר לא עבד. הזמינו טכנאי שאמר שהשקע לא היה מחובר וטיפל בתקלה. המכונת קפה לא עבדה. גם אחרי שהודענו לקבלה, אף אחד לא הגיע לתקן. וכבר עזבנו את החדר.

2026-05-22 • via Nuitee
D
daniel • solo_traveller • il
10
2026-05-20 • via Nuitee