Holiday Inn Lancaster by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (968 reviews)
26 East Chestnut Street , Lancaster , US
+1 717-394-0900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Great downtown location / walkable
Good breakfast
Nice restaurant and bar
Well maintained
Pool nearby
Covered parking available
Engaging breakfast attendant
Easy to get around
Cons:
Unexpected/duplicate charges for parking and breakfast
Road noise and loud guests
Cockroaches found in mini fridge
Dingy/musty rooms reported
Shower drainage issues / noisy AC / key resets
Staff inconsistencies and lack of information about amenities
No ice bucket or laundry bag in room
Uncomfortable pillows
Confusing third-party garage

Categories

Cleanliness
6.5
Mixed: several reviewers noted rooms were clean and spacious, but there are multiple complaints of dingy/musty rooms and an instance of cockroaches in a mini-fridge.
Service
8.8
Generally friendly and helpful staff (breakfast attendant repeatedly praised, front desk described as appealing), but operational inconsistencies (phone not answered, staff unaware of amenities, disputes over charges) reduce consistency.
Location
8.8
Strong positive: repeatedly described as downtown, walkable and close to everything; parking garage location/third-party garage caused some frustration.
Room Quality
7
Rooms often spacious and comfortable, but issues reported include dingy/musty feel in some rooms, uncomfortable pillows, shower drainage problems, and noisy AC/keys needing resets.
Amenities
7.6
Good on-site restaurant, bar and pool; covered parking available (but often paid and confusing); some missing items reported (no ice bucket or laundry bag).
Value for Money
6
Several guests reported unexpected/duplicate charges for parking and breakfast and disputes over billing, lowering perceived value despite some positive mentions of price-quality.
Food and Beverage
8.7
Consistently positive: breakfast and bar/restaurant repeatedly described as good, with the breakfast attendant singled out as excellent and engaging.
Overall Experience
9
Overall stays skew positive (well maintained, great location, friendly staff in many cases), though isolated issues with noise, billing, and occasional cleanliness problems temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Spacious Rooms and Event Spaces
Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities
Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions
Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.8
Based on 968 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8.8
Room Quality: 7
Amenities: 7.6
Value for Money: 6
Food and Beverage: 8.7
Overall Experience: 9
J
Jay • extended_group • us
8
2026-10-26 • via Nuitee
D
Darren • couple • ie
9
Pros:

Spacious room and very friendly staff

2026-10-23 • via Nuitee
A
Amy • extended_group • ca
4
Was told when we called down the first night that we did not have the breakfast. When I checked my booking on booking.co
Pros:

It was clean

Cons:

Hated the location and the 3rd party garage.

2026-10-20 • via Nuitee
J
Jonathan • family_with_children • us
10
Pros:

The hotel was beautifully laid out right in downtown lancaster, pennsylvania. Our room was spacious and clean right down the hall from the pool. The restaurant downstairs was very nice. As was the breakfast. Parking was right across the street in a nice covered parking lot.

Cons:

I had to go home.

2026-10-14 • via Nuitee
L
Liliana • solo_traveller • co
10
Muy tradable
Pros:

Amplia la habitación

Cons:

Precio calidad excelente

2026-10-14 • via Nuitee
R
Ronald • couple • us
3
I booked a room with parking, & they made me pay for parking, now we are disputing the charge
Pros:

locations okay

Cons:

the staff, not good & charged me for parking when i booked a room that came with parking

2026-10-13 • via Nuitee
E
Eden • solo_traveller • us
1
2026-10-12 • via Nuitee
J
Jupiter • couple • us
9
2026-10-12 • via Nuitee
W
Wendy • solo_traveller • us
8
2026-09-19 • via Nuitee
C
Crystal • solo_traveller • us
5
Pros:

Location and the front desk was appealing

Cons:

The shower did not drain...the air conditioner made a lot of noise...the door key had to be reset daily

2026-09-16 • via Nuitee
J
John • solo_traveller • us
10
2026-09-11 • via Nuitee
A
Austin • family_with_children • gb
6
Good food. Friendly staff. Not family friendly or peaceful.
Pros:

Breakfast was good and bar food was good, staff friendly and helpful.

Cons:

Lot of road noise. Hotel in general had noisy and loud guests that should have been monitored or spoken to by staff. This is not a peaceful environment.

2026-09-09 • via Nuitee
S
Stephen • extended_group • gb
7
Decent hotel but be careful with extra breakfast charges
Pros:

Great location and very nice breakfast.

Cons:

The fact that I was charged for breakfast twice. Once with the room rate and then again when I actually went for breakfast the guy charged me again. I read a review that a lady put up who said the same and to watch out for it. So someone is either on a scam or doesn’t know what they are doing.

2026-09-03 • via Nuitee
W
witles • couple • us
4
Won't return here
Pros:

The breakfast gentleman in charge was EXCELLENT and engaging

Cons:

The general staff not knowing where amenities were and what times the open bar was n restaurant opened.

2026-09-02 • via Nuitee
I
Ileana • family_with_children • us
10
Excellent
Pros:

Staff was friendly

Cons:

I was far from my event...but the hotel was great.

2026-08-30 • via Nuitee
M
Margaret • couple • us
9
Pros:

Location

Cons:

Noisy

2026-08-27 • via Nuitee
D
Dblumer • couple • us
5
2026-08-24 • via Nuitee
J
Joseph • solo_traveller • us
10
Great experience
Pros:

Well maintained

Cons:

Nothing

2026-08-23 • via Nuitee
E
Ernesto • solo_traveller • us
9
Pros:

Breakfast was $16 so i opted not to take it and explor the local market or the cafes around town.

Cons:

pillows are not confortable

2026-08-20 • via Nuitee
D
Dariia • family_with_children • us
1
Cons:

Found cockroaches in the mini fridge

2026-08-20 • via Nuitee