Holiday Inn Lancaster by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (1122 reviews)
26 East Chestnut Street , Lancaster , US
+1 717-394-0900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Enjoyable breakfast
Cons:
Bugs in bathroom
Poor service during issues
Unfair treatment

Categories

Cleanliness
5.4
Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.
Service
9.4
Some staff were responsive, but overall service lacked compassion during issues.
Location
8.4
Location is convenient but not appreciated by some guests who disliked the city environment.
Room Quality
6.4
Repeated complaints about bugs suggest significant room quality issues.
Amenities
8.9
Basic amenities were present, but limited options like the absence of microwaves were noted.
Value for Money
6.9
Guests expressed dissatisfaction with pricing relative to the quality received.
Food and Beverage
9.4
Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.
Overall Experience
8.4
Guests experienced significant frustrations, leading to an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:45

Property Description

Spacious Rooms and Event Spaces
Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities
Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions
Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Location

Guest Reviews

7.9
Based on 1122 reviews
Cleanliness: 5.4
Service: 9.4
Location: 8.4
Room Quality: 6.4
Amenities: 8.9
Value for Money: 6.9
Food and Beverage: 9.4
Overall Experience: 8.4
L
Liliana • solo_traveller • co
10
Muy tradable
Pros:

Amplia la habitación

Cons:

Precio calidad excelente

2026-10-14 • via Nuitee
R
Ronald • couple • us
3
I booked a room with parking, & they made me pay for parking, now we are disputing the charge
Pros:

locations okay

Cons:

the staff, not good & charged me for parking when i booked a room that came with parking

2026-10-13 • via Nuitee
E
Eden • solo_traveller • us
1
2026-10-12 • via Nuitee
J
Jupiter • couple • us
9
2026-10-12 • via Nuitee
W
Wendy • solo_traveller • us
8
2026-09-19 • via Nuitee
C
Crystal • solo_traveller • us
5
Pros:

Location and the front desk was appealing

Cons:

The shower did not drain...the air conditioner made a lot of noise...the door key had to be reset daily

2026-09-16 • via Nuitee
J
John • solo_traveller • us
10
2026-09-11 • via Nuitee
A
Austin • family_with_children • gb
6
Good food. Friendly staff. Not family friendly or peaceful.
Pros:

Breakfast was good and bar food was good, staff friendly and helpful.

Cons:

Lot of road noise. Hotel in general had noisy and loud guests that should have been monitored or spoken to by staff. This is not a peaceful environment.

2026-09-09 • via Nuitee
S
Stephen • extended_group • gb
7
Decent hotel but be careful with extra breakfast charges
Pros:

Great location and very nice breakfast.

Cons:

The fact that I was charged for breakfast twice. Once with the room rate and then again when I actually went for breakfast the guy charged me again. I read a review that a lady put up who said the same and to watch out for it. So someone is either on a scam or doesn’t know what they are doing.

2026-09-03 • via Nuitee
W
witles • couple • us
4
Won't return here
Pros:

The breakfast gentleman in charge was EXCELLENT and engaging

Cons:

The general staff not knowing where amenities were and what times the open bar was n restaurant opened.

2026-09-02 • via Nuitee
I
Ileana • family_with_children • us
10
Excellent
Pros:

Staff was friendly

Cons:

I was far from my event...but the hotel was great.

2026-08-30 • via Nuitee
M
Margaret • couple • us
9
Pros:

Location

Cons:

Noisy

2026-08-27 • via Nuitee
D
Dblumer • couple • us
5
2026-08-24 • via Nuitee
J
Joseph • solo_traveller • us
10
Great experience
Pros:

Well maintained

Cons:

Nothing

2026-08-23 • via Nuitee
E
Ernesto • solo_traveller • us
9
Pros:

Breakfast was $16 so i opted not to take it and explor the local market or the cafes around town.

Cons:

pillows are not confortable

2026-08-20 • via Nuitee
D
Dariia • family_with_children • us
1
Cons:

Found cockroaches in the mini fridge

2026-08-20 • via Nuitee
O
Olympus2011 • solo_traveller • ca
9
2026-08-20 • via Nuitee
M
moti • family_with_children • il
8
2026-08-19 • via Nuitee
D
Debbie • family_with_children • us
7
The check in staff was very nice
Cons:

There was no ice bucket or laundry bag

2026-08-17 • via Nuitee
B
Brenda • solo_traveller • us
7
Lancaster stay
Pros:

Request for room near elevators (r/t lengthy walk disability) okd at desk...a plus. Room overall good...seemed dingey/musty. Good to finally get to bed after long day.

Cons:

Room seemed dingey/musty...could be it's an older Holiday Inn. Called a few times enroute...phone rang endlessly without pickup. Only one person at front desk...nice enough, not very personable. Having to pay $15 (separately from room) to park in your garage was ridiculous. Other hotel stays with garages have had me get ticket voucher and just turn in at end of stay. Parking garage was hard to find as there was another across street.
Overall, not the worst hotel I've stayed at. Suits the purpose of sleeping.

2026-08-17 • via Nuitee