Chez Waffle Hotel

Hotels
9.4 (187 reviews)
Punta Matzoma 33 , Puerto Aventuras , MX
+52 984 873 5200

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Garden
Safety deposit box
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Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Noise disturbance
Lack of hot water

Categories

Cleanliness
9.36
Room was mentioned as clean, but maintenance issues were implied.
Service
9.83
Staff was described as friendly and check-in was easy.
Location
8.87
Location was quiet but difficult to access restaurants and beaches.
Room Quality
9.82
Comfortable room noted, but some issues reported with amenities.
Amenities
8.35
Limited amenities noted; issues with water heating and heating device.
Value for Money
9.81
Generally seen as favorable given the overall experience.
Food and Beverage
9.36
Breakfast noted as good, but options could be expanded.
Overall Experience
9.83
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:05

Property Description

Beautiful Gardens and Private Cove Access
Chez Waffle Hotel boasts stunning gardens and direct access to a natural cove, providing a serene and picturesque setting for guests to enjoy.

Unique Colonial Design and Outdoor Pool
Experience a blend of colonial charm and modern comfort at Chez Waffle Hotel, where a stone fountain terrace and an outdoor swimming pool overlooking the private cove await you.

Cozy Rooms with Modern Amenities
Relax in comfort in each room equipped with hammocks, air conditioning, free WiFi, and a range of modern amenities. Enjoy the daily room cleaning service and picturesque views from your window.

Ready to immerse yourself in a tranquil oasis at Chez Waffle Hotel? Book now and make your stay in Puerto Aventuras unforgettable!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

9.4
Based on 187 reviews
Cleanliness: 9.36
Service: 9.83
Location: 8.87
Room Quality: 9.82
Amenities: 8.35
Value for Money: 9.81
Food and Beverage: 9.36
Overall Experience: 9.83
R
Rodrigo • family_with_children • mx
10
Excelente lugar
Pros:

La vista preciosa

2026-08-31 • via Nuitee
M
Miguel Ángel • solo_traveller • mx
8
2026-08-18 • via Nuitee
S
Sara • solo_traveller • es
4
Decepción
Pros:

El desayuno y los chicos del desayuno

Cons:

Que en la habitación había bastantes cucarachas; durante varios días siguieron apareciendo.
También la zona de la piscina natural estaba extremadamente sucia y deteriorada (nada que ver con las fotos) e imposible para bañarse. La piscina artificial tampoco estaba todo lo limpia que debiera. Igualmente en la zona exterior habia muchísimos mosquitos.

2026-07-25 • via Nuitee
D
David Jesus • couple • au
10
Pase unos dias increibles
Pros:

EL hotel esta muy lindo, esta junto a un lago, tiene una piscina artificial y una natural, la ubicacion esta espectacular con muchios restaurantes y actividades alrededor.

Cons:

NA

2026-05-31 • via Nuitee
J
Julie • couple • ca
9
2026-05-18 • via Nuitee
V
Vargas Gil • couple • co
10
Comodidad
Pros:

Todo

Cons:

Deberían limpiar la piscina

2026-05-18 • via Nuitee
R
Rosalina • solo_traveller • mx
10
Pros:

Comodidad

Cons:

Todo bi3n

2026-05-10 • via Nuitee
B
Blanchard • solo_traveller • ca
8
2026-04-29 • via Nuitee
A
Ariana • couple • mx
4
Poco Placentera
Pros:

El patio de afuera

Cons:

La limpieza del lugar y la mala comunicación con la recepción

2026-04-22 • via Nuitee
K
Kayla • couple • mx
10
2026-03-28 • via Nuitee
C
Catherine • couple • fr
10
Pros:

was comfortable and quiet

2026-03-22 • via Nuitee
V
VIRIDIANA • family_with_children • mx
10
Pros:

Tiene una ubicación increíble, el desayuno incluido es riquísimo, y el lugar es muy cómodo.

2026-03-03 • via Nuitee
I
Isabelle • couple • fr
8
Pros:

Hôtel vétuste par rapport aux autres de la même zone. Mais agréable pour la détente. Personnel sympathique. La chambre est spacieuse

Cons:

Possibilité d’aller à pied à la plage mais pas directement depuis l’hôtel

2026-02-08 • via Nuitee
J
Jerry • couple • ca
8
Nice Place to stay for couple day to explore Puerto Aventuras
Pros:

Location Away from the Village

2026-01-29 • via Nuitee
E
Emily • family_with_children • us
7
Pros:

Gorgeous location and views, easy check in process

Cons:

Room wifi wasn't working & the shower never got warm

2026-01-23 • via Nuitee
M
Marc • extended_group • be
8
2026-01-10 • via Nuitee
L
Luis Carlos • family_with_children • co
9
Muy bien el alojamiento
Pros:

Súper bien relación precio alojamiento

Cons:

Todo bien

2026-01-08 • via Nuitee
M
Marie-France • extended_group • ca
8
2025-12-23 • via Nuitee
L
Luz Elena Diaz • family_with_children • mx
7
Pros:

La chica que atiendio amable

Cons:

Que no habia agua caliente.
Mantenimiento a las toallas.
Habia demasiado ruido estaban taladrando por un buen rato.
Áreas comunes descuidadas

2025-12-11 • via Nuitee
F
Fabrice • extended_group • ca
10
Parfait
Pros:

Parfais et très beau

Cons:

Rien

2025-12-07 • via Nuitee