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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Sauna
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Massage services
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Table tennis
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Allergy-free room
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Security alarm
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Thermometers for guests provided by property
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Art gallery on site
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Guest education on local ecosystems and culture
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Santa Cruz Huatulco offers modern-décor rooms with free Wi-Fi, air conditioning, and stunning views of the garden and pool. Relax in comfort and style during your stay.
Delicious Dining Options
Indulge in a scrumptious American breakfast or savor seafood delights at the Mar restaurant. For a taste of local cuisine, head to the Critic restaurant for a variety of dishes and snacks.
Convenient Location and Services
Located just minutes away from La Crucecita Town Centre and Huatulco International Airport, our hotel offers easy access to nearby attractions. Let our front desk assist you in arranging tours for a memorable experience.
Experience luxury, comfort, and convenience at Hotel Santa Cruz Huatulco. Book your stay now for an unforgettable vacation!
Please note, children breakfast is not included in the room rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Free private parking is possible on site (reservation is needed).
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Groups
No special conditions apply for groups.
Location
Guest Reviews
Nada
Pésimo servicio
Mucho tiempo de espera para poder registrarte con una reservacion por Internet
Las instalaciones y la atención del personal
La comodidad y el trato del personal
Todo excelente!
La atención del personal y las excelentes habilidades
Todo estuvo perfecto
Room was clean and staffs was excellent. The location is very good for our needs and for walking the dog.
Breakfast was very mediocre and the coffee the first day was poor. Coffee the second day was very good. The internet in the room and hotel was terrible.
La habitación
El servicio del restaurante, más de hora y media para el desayuno
La habitación
La limpieza y la alberca muy descuidada
El hotel es cómodo, esta ubicado en muy bien lugar, los chicos de recepción y el sr. Del estacionamiento son muy amables y te hacen sentir comodo.
Las señoritas del comedor son un poco groseras al atender a las personas, te hacen malas caras.
La cercanía con el centro
Que cierran a las 10 los servicios
Centrico
No tenían lista la habitación a la hora que intlducaron la entrada y llegamos todavía 40 min más tarde.
El cuarto olía a orines.
Nunca cambiaron las toallas de 3 días que estuvimos.
El desayuno para mi hijo no estaba incluido y eso no lo comentaron cuando realice la reservacion.
La alberca esta en pésimas condiciones, esta desprendió el azulejo y picaban los ojos de tanto cloro
The staff were very helpful. Food prices very good
Pool a bit run down
Estaba cerca de una playa linda y tranquila, con vatios restaurantes donde comer, el sector es muy seguro.
El alojamiento tiene fotos antiguas de la piscina, no es para nada la realidad de como esta actualmente, el desayuno por las fotos pareciera que es buffet y en realidad es americano, reserve para dos adultos y un niño y cuando llegue el desayuno del niño no estaba incluido. Los mosquitos no nos dejaron dormir la primera noche, el wifi solo funcionaba en un punto de la habitación, te movias y ya se desconectaba. La verdad no me volvería a hospedar en este hotel.
Tranquilidad, lumpieza, cerca de la playa
La alberca tenia mucho cloro
Poco, la ubicación
Muy mal servicio, música al lado de tu ventana hasta alta hora de la noche! Muy austero y no muy limpio
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