Hotel San Juan Internacional

Hotels
8.5 (866 reviews)
Km 6 Via Giron Aeropuerto Palonegro , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable rooms
Cons:
Cleanliness issues
Food quality inconsistency

Categories

Cleanliness
8.14
Several reviews mentioned cleanliness issues, particularly the bathrooms and overall room cleanliness.
Service
9.61
Most reviews highlighted exceptional service from the staff, contributing positively to the overall experience.
Location
8.15
Some guests found the location a bit inconvenient, being away from the city center.
Room Quality
9.1
Rooms were generally described as amazing, with good amenities, though some issues were noted.
Amenities
8.13
The gym and pool facilities received mixed reviews, with some stating they are in need of improvement.
Value for Money
8.59
Guests feel the hotel offers good value, but some believe the breakfast and certain services do not match the price.
Food and Beverage
7.14
Food experiences varied; while some meals were praised, others were met with substantial disappointment.
Overall Experience
9.11
Despite some issues, many guests reported a positive experience overall and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:39

Property Description

Luxurious Amenities

Featuring a gym, a restaurant, and a swimming pool, Hotel San Juan Internacional offers a luxurious stay in Bucaramanga. Guests can unwind by the pool or indulge in a relaxing session at the Turkish Baths.

Elegant Rooms

The rooms at San Juan Internacional are tastefully decorated with tiled floors and warm-colored bedspreads, offering a cozy and inviting ambiance. Each room is equipped with modern amenities such as free Wi-Fi, plasma TVs, minibars, and work desks.

Convenient Location

Situated just 8 km from Palonegro Airport and 15 km from Chicamocha Canyon, the hotel provides easy access to key attractions. Additionally, the commercial area is only 4 km away, making it a convenient choice for business travelers.

Book your stay at Hotel San Juan Internacional for a luxurious and convenient experience.

Important information:

Please note that on Mondays the swimming pool is closed as it will undergo maintenance works. After a bank holiday, the swimming pool will be closed on Tuesday.

When traveling with pets, please note that an extra charge of $50.000 COP per pet, per night applies. And the property can only allow pets with a maximum weight of 10 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.5
Based on 866 reviews
Cleanliness: 8.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.14
Overall Experience: 9.11
C
Carolina • solo_traveller • es
10
Encanta del hotel y su atención.
Pros:

La atención del personal, la habitación súper limpia, la comida muy buena , fui a desayunar y en regresar todo limpio y ordenado, el baño grande y extra limpio , buen caudal de agua , cama súper cómoda, todo en perfecto funcionamiento, todo decorado por las instalaciones, el cuidado a su gatito , súper recomendado 10/10

Cons:

Todo me encantó , sin duda repetiría.

2026-05-28 • via Nuitee
J
Juliana • couple • co
9
2026-05-20 • via Nuitee
C
Carlos Reynaldo • couple • co
10
Pros:

Excelente

2026-05-19 • via Nuitee
M
Mauricio • solo_traveller • co
5
Muy malo el desayuno y los colchones
Pros:

Bien ubicado, personal atento

Cons:

Una habitación con cama de 2 metros pero eran 2 colchones de 1 metro pegados y sobre ellos una manta que se separaba en la noche adicional a eso el desayuno pésimo la verdad muy mal el menú del desayuno el horario dice de 6.30 a 10 am llegamos a las 8.45 y no había nada muy mal eso para tener en cuenta a la hora de reservar

2026-05-19 • via Nuitee
J
Janneth • couple • co
3
Demasiado costoso para lo que ofrecen
Cons:

El servicio al cliente de restaurante pésimo. La piscina no parecía limpia y el servicio tampoco fue el mejor

2026-05-19 • via Nuitee
O
Olga • couple • pr
4
- La iluminación en el pasillo era deficiente, no había luz con sensor, lo que hacía difícil salir de la habitación de n
2026-05-18 • via Nuitee
A
ADRIANA • couple • co
7
Para pasar la noche y sale
Pros:

Para el precio muy normalito ,ya es un hotel muy viejito

Cons:

Esperaba más por el nombre que tiene y que muchos conocemos en Bucaramanga

2026-05-17 • via Nuitee
J
juan • solo_traveller • co
8
Pros:

La habitación estaba cómoda y espaciosa. La cama y almohadas muy buenas.

Cons:

La comida deja mucho que desear.

2026-05-16 • via Nuitee
C
CESAR AUGUSTO • couple • co
10
MUY AGRADABLE EL HOTEL MUY HERMOSO, MUY ACOGEDOR,EL PERSONAL MUY ATENTO, MUY FORMALES
Pros:

EXCELENTE

2026-05-11 • via Nuitee
C
Claudia • family_with_children • co
8
Pros:

La ubicación y las instalaciones

Cons:

Todo.ok

2026-05-08 • via Nuitee
M
Muñoz • solo_traveller • co
10
2026-05-04 • via Nuitee
P
Pinto • solo_traveller • co
1
En el hotel se estaba manejando un evento el cual se escuchaba el bajo de la música en la habitación donde me iba a hosp
2026-05-04 • via Nuitee
M
Martha Stella • couple • co
8
2026-05-03 • via Nuitee
L
Luis • solo_traveller • us
10
Pros:

Las instalaciones

Cons:

No

2026-04-30 • via Nuitee
Y
Yenis • couple • co
10
2026-04-13 • via Nuitee
R
Ricardo • couple • co
10
Buena opción en Bucaramanga
Pros:

Excelente hotel, la ubicación. Habitaciones muy tranquilas y lo mejor su personal, en especial la niña de la recepción y la del restaurante, que amabilidad tan grande la de ambas.

Cons:

El desayuno, puede mejorar.

2026-04-13 • via Nuitee
S
sergio • family_with_children • us
7
2026-04-09 • via Nuitee
J
Jaime • family_with_children • co
8
2026-04-09 • via Nuitee
S
sergio • family_with_children • us
7
2026-04-09 • via Nuitee
R
Rosangel • family_with_children • co
9
2026-04-08 • via Nuitee