Hilton Mexico City Santa Fe

Hotels
•
Hilton Hotels & Resorts
9 (289 reviews)
Antonio Dovali Jaime, 70 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Overall good experience
Cons:
Cleanliness issues
Difficulty in reaching location
Room amenities not up to standard

Categories

Cleanliness
8.46
Several reviews mentioned issues with cleanliness including dirty bathrooms and presence of cockroaches.
Service
9.93
Generally positive sentiments about service, with specific praise for staff friendliness and customer service.
Location
9.47
The location is good, but some reviews mentioned it being difficult to reach without a car.
Room Quality
8.42
Room quality varied; some reported noise issues and malfunctioning amenities.
Amenities
8.95
Amenities were basic, with some reviews mentioning the lack of certain expected hotel standard items.
Value for Money
9.41
Mixed sentiments; some felt it provided good value, others critical of lack of certain amenities.
Food and Beverage
7.96
General dissatisfaction with breakfast and missing items in the restaurant offerings.
Overall Experience
9.43
Overall impressions were mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:56

Property Description

Luxurious Accommodations
Experience elegance and comfort in our luxurious rooms and suites featuring modern amenities such as flat-screen TVs, minibars, and ergonomic workspaces.

Dining Options
Indulge in a culinary journey at our hotel's restaurant or explore the diverse dining options in the vibrant district of Santa Fe, offering Italian, Asian, and seafood cuisines.

Business and Leisure Facilities
Whether you're here for work or relaxation, take advantage of our fully equipped gym, outdoor pool, business center, and concierge services for a seamless stay.

Book your stay at Hilton Santa Fe now and elevate your travel experience with us!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

9
Based on 289 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 7.96
Overall Experience: 9.43
J
John • family_with_children • co
7
Bien , sin embargo...
Cons:

Este es un hotel que visitamos con frecuencia, sin embargo en la última oportunidad, no salieron algunas cosas bien:
1- Por logística del mundial cerraron las vías de acceso al hotel y toco buscar alternativas para llegar caminando , aunque no es responsabilidad del hotel , lo menos esperado era unas disculpas o alguna cortesía.
2- El día final al terminar el desayuno nos pasaron la factura de cobro, de un desayuno que estaba incluido en el paquete, por la necesidad de salir con prosa al aeropuerto decidí pagar y esperar a aclarar luego la situación, Aunque si resulto incomodo.
3- Por alguna razón en esta oportunidad la habitación no tenia un blackout y la luz resultaba un poco en incomoda en las mañanas

2026-07-08 • via Nuitee
S
Shudu • solo_traveller • za
10
Quite comfortable, as one can expect from the Hilton anywhere around the world.
Pros:

Facilities, all world class, the rooms, restaurant, loved it. The staff was excellent also, special mention to Yoko at the front desk.

Cons:

Nothing

2026-07-02 • via Nuitee
C
Christopher D • couple • mx
1
Not the service level I expected from Hilton
Pros:

Food and beverage

Cons:

Front desk staff

2026-06-30 • via Nuitee
J
JAIME • couple • mx
9
2026-06-27 • via Nuitee
R
Rosa Maria • family_with_children • mx
10
Pros:

Muy bueno el buffete

2026-06-25 • via Nuitee
J
Juan Pablo • family_with_children • mx
10
2026-06-25 • via Nuitee
J
Javier • solo_traveller • mx
8
2026-06-22 • via Nuitee
C
Christopher • family_with_children • mx
9
Great place to stay
Pros:

Well maintained

Cons:

Location

2026-06-22 • via Nuitee
A
AlbertRami • solo_traveller • de
7
Pros:

Bien situado

Cons:

Las paredes son un desastre. Se oye todo. Oí varios de mis vecinos teniendo relaciones sexuales como si estuviesen en mi habitación. Es un poco lamentable para un hotel de estas características. El desayuno badtante mal organizado, muy lleno y con la sala del fondo sin abrir; la abrieron super tarde, ya cuando la gente empezó a desesperar. La iluminación de la habitación deja bastante que desesr, por ejemplo, para trabajar o hacer Teams por la noche, parece que estés en penumbra. Por lo demás bien.

2026-06-21 • via Nuitee
J
Juan miguel • family_with_children • mx
7
2026-06-01 • via Nuitee
R
Roderick • solo_traveller • us
10
2026-05-30 • via Nuitee
E
esperanza • extended_group • mx
9
MUN
Pros:

Las instalaciones y el diseño en general estan en buen estado
La regadera esta muy buena

Cons:

Tuvimos problema con un wc y una puerta q esperamos se arreglen ya q las reportamos pero no vimos cambio
Que tuvieramos q tomar boleto para entrar con el auto con solo 10 min de tolerancia

2026-05-27 • via Nuitee
R
Ruben • solo_traveller • mx
9
2026-05-14 • via Nuitee
J
Juan miguel • family_with_children • mx
7
OJALÁ RETOMEN EL TRANSPORTE GRATUITO QUE TENÍAN AL CENTRO COMERCIAL.
Pros:

Desayuno horrible, poca variedad en el menu del buffet, y cuando pedías algo tan simple extra, todo a la carta.

Cons:

No me gustó defnitivamente su buffet del desayuno, tampoco que permiten se llene la piscina y ya no cabe nadie, al grado de que no puedes disfrutar.

2026-05-06 • via Nuitee
M
Maria • family_with_children • mx
1
Pésimo
Cons:

El parking se paga, no nos ponían toallas, no había gel de ducha. La cafetera no funcionaba

2026-05-05 • via Nuitee
A
Antonio • couple • mx
1
2026-05-04 • via Nuitee
E
eleonora • family_with_children • co
1
No vengan a este hotel
Pros:

El servicio es pésimo , lento y no ayudan en nada

Cons:

No se puede usar la piscina porque apenas tienen camas ni parasoles

2026-05-02 • via Nuitee
M
monica • solo_traveller • mx
7
Pros:

La vista

Cons:

Que no había tina en la habitación

2026-05-01 • via Nuitee
I
Igor • couple • ca
8
Cons:

no phone to tv streaming, no whatsapp room service.

2026-04-26 • via Nuitee
R
RM • solo_traveller • mx
9
2026-04-25 • via Nuitee