Hilton Mexico City Santa Fe

Hotels
•
Hilton Hotels & Resorts
9 (277 reviews)
Antonio Dovali Jaime, 70 , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Overall good experience
Cons:
Cleanliness issues
Difficulty in reaching location
Room amenities not up to standard

Categories

Cleanliness
8.46
Several reviews mentioned issues with cleanliness including dirty bathrooms and presence of cockroaches.
Service
9.93
Generally positive sentiments about service, with specific praise for staff friendliness and customer service.
Location
9.47
The location is good, but some reviews mentioned it being difficult to reach without a car.
Room Quality
8.42
Room quality varied; some reported noise issues and malfunctioning amenities.
Amenities
8.95
Amenities were basic, with some reviews mentioning the lack of certain expected hotel standard items.
Value for Money
9.41
Mixed sentiments; some felt it provided good value, others critical of lack of certain amenities.
Food and Beverage
7.96
General dissatisfaction with breakfast and missing items in the restaurant offerings.
Overall Experience
9.43
Overall impressions were mostly positive, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:56

Property Description

Luxurious Accommodations
Experience elegance and comfort in our luxurious rooms and suites featuring modern amenities such as flat-screen TVs, minibars, and ergonomic workspaces.

Dining Options
Indulge in a culinary journey at our hotel's restaurant or explore the diverse dining options in the vibrant district of Santa Fe, offering Italian, Asian, and seafood cuisines.

Business and Leisure Facilities
Whether you're here for work or relaxation, take advantage of our fully equipped gym, outdoor pool, business center, and concierge services for a seamless stay.

Book your stay at Hilton Santa Fe now and elevate your travel experience with us!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

9
Based on 277 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 7.96
Overall Experience: 9.43
R
Ruben • solo_traveller • mx
9
2026-05-14 • via Nuitee
J
Juan miguel • family_with_children • mx
7
OJALÁ RETOMEN EL TRANSPORTE GRATUITO QUE TENÍAN AL CENTRO COMERCIAL.
Pros:

Desayuno horrible, poca variedad en el menu del buffet, y cuando pedías algo tan simple extra, todo a la carta.

Cons:

No me gustó defnitivamente su buffet del desayuno, tampoco que permiten se llene la piscina y ya no cabe nadie, al grado de que no puedes disfrutar.

2026-05-06 • via Nuitee
M
Maria • family_with_children • mx
1
Pésimo
Cons:

El parking se paga, no nos ponían toallas, no había gel de ducha. La cafetera no funcionaba

2026-05-05 • via Nuitee
A
Antonio • couple • mx
1
2026-05-04 • via Nuitee
E
eleonora • family_with_children • co
1
No vengan a este hotel
Pros:

El servicio es pésimo , lento y no ayudan en nada

Cons:

No se puede usar la piscina porque apenas tienen camas ni parasoles

2026-05-02 • via Nuitee
M
monica • solo_traveller • mx
7
Pros:

La vista

Cons:

Que no había tina en la habitación

2026-05-01 • via Nuitee
I
Igor • couple • ca
8
Cons:

no phone to tv streaming, no whatsapp room service.

2026-04-26 • via Nuitee
R
RM • solo_traveller • mx
9
2026-04-25 • via Nuitee
F
Frank Jamir • couple • co
8
2026-04-20 • via Nuitee
M
meran • solo_traveller • pa
10
Pros:

I stayed 4 nights for business trip. The hotel was perfect. Good gym, pool was great spot to sit outside a bit. Im a light sleeper, and it wasn't noisy at all at night. Grocery store and shops downstairs.

Cons:

Was tricky to ubers to find the spot of the hotel entrance.

2026-04-18 • via Nuitee
M
Miguel Angel • family_with_children • mx
9
Cómodo
Pros:

Instalaciones, viable para descanso confortable.

Cons:

No cuentan con smartTV.

2026-04-11 • via Nuitee
J
Jonathan Ceja • couple • mx
9
2026-04-03 • via Nuitee
C
COMO108 • extended_group • mx
10
Pros:

La ubicación

Cons:

Que el personal que atiende la habitación no se preocupa en dejar agua y café si no les comentas no te dejan nada , que ocupen la alberca para rentar para pool party mi ya familia y yo no tuvimos oportunidad de estar en la alberca gracias a los eventos para adultos

2026-03-29 • via Nuitee
L
Lorenz • extended_group • at
1
Pros:

Nothing

Cons:

Everything

2026-03-25 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Valet Parking… Liked the service offered by the receptionist and its team offered help with our luggage when we walked in.

Cons:

They had an event in the pool floor wasn’t able to go see the view or take my little one to the pool due that it was an adult only…

2026-03-24 • via Nuitee
M
Maider • solo_traveller • fr
7
Bien
Pros:

Confort chambre, bon petit déjeuner, personnel gentil, proche salle de sport Commando.

Cons:

Pool party ouverte à tous hors clients résidents donc inaccessible le week-end car musique à fond toutes la journée et la nuit, gens ivres et ambiance inadaptée.

2026-03-21 • via Nuitee
R
Rodrigo • couple • mx
10
2026-03-20 • via Nuitee
C
CARLOS • family_with_children • mx
10
Viaje de cumpleaños
Pros:

La ubicacion del hotel cumplio con mis espectativas para el objeto de mi viaje!

Cons:

Nada

2026-03-20 • via Nuitee
K
Karla • family_with_children • mx
5
Muy caro para el servicio que ofrecen
Pros:

La habitación

Cons:

El personal de recepción muy grosero cualquier pregunta le molestaba era una señorita, el personal del bar palticando entre ellos se tardaban horas en servir y muy de mal humor, todo es caro y el servicio no lo vale

2026-03-17 • via Nuitee
R
RM • couple • mx
9
2026-02-26 • via Nuitee