Hilton Mexico City Santa Fe

Hotels
•
Hilton Hotels & Resorts
8.3 (182 reviews)
Antonio Dovali Jaime, 70 , Mexico City , MX
+52 55 5985 9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms and beds
Clean rooms
Friendly and helpful staff
Very good/varied breakfast
Well-maintained facilities
Cons:
Worn towels / minor cleanliness issues
Housekeeping and front-desk coordination problems
Pool/event noise with insufficient prior notice
Inconsistent front-desk service and billing errors
Thin walls / noise from neighboring rooms
Parking/entry ticket tolerance complaints

Categories

Cleanliness
8
Generally praised (clean rooms) but some negatives reported: very worn towels and at least one report of missed room cleaning due to front-desk/coordination error.
Service
7.8
Mixed: many positive mentions of friendly and excellent staff (special mention to front-desk staff member), but repeated complaints about front-desk coordination, billing errors, lack of courtesy/apology for access issues and slow maintenance follow-up.
Location
9
Frequently highlighted as excellent/well situated; one review noted location as a drawback but majority praise location and convenience.
Room Quality
8.1
Rooms and beds described as comfortable and well sized, good shower, but several issues raised (thin walls/noise, poor lighting for work, missing blackout, occasional maintenance problems).
Amenities
8.6
Facilities and design repeatedly praised and described as world-class; notable negative: pool rented for an event causing excessive noise and lack of prior notice to guests.
Value for Money
7.6
Some concerns: guests were charged for a breakfast that should have been included and parking/entry ticket tolerance complaints reduce perceived value.
Food and Beverage
9.2
Often praised: excellent, varied buffet and quality breakfast; restaurant and F&B receive consistently positive remarks.
Overall Experience
8.1
Overall positive stay experiences with high marks for facilities, staff and breakfast, tempered by service coordination, occasional maintenance and noise/amenity disruptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Accommodations
Experience elegance and comfort in our luxurious rooms and suites featuring modern amenities such as flat-screen TVs, minibars, and ergonomic workspaces.

Dining Options
Indulge in a culinary journey at our hotel's restaurant or explore the diverse dining options in the vibrant district of Santa Fe, offering Italian, Asian, and seafood cuisines.

Business and Leisure Facilities
Whether you're here for work or relaxation, take advantage of our fully equipped gym, outdoor pool, business center, and concierge services for a seamless stay.

Book your stay at Hilton Santa Fe now and elevate your travel experience with us!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.3
Based on 182 reviews
Cleanliness: 8
Service: 7.8
Location: 9
Room Quality: 8.1
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 9.2
Overall Experience: 8.1
G
GUSTAVO • extended_group • es
9
2026-10-25 • via Nuitee
M
Maria Elena • couple • co
10
2026-10-21 • via Nuitee
M
Maria Elena • solo_traveller • co
9
“Como en casa”
Pros:

Ubicación
Comodidad
Limpieza
Amabilidad del personal

Cons:

Toallas muy gastadas

2026-10-21 • via Nuitee
S
Soremar08 • solo_traveller • us
10
2026-09-19 • via Nuitee
R
Ramiro • couple • mx
9
Pros:

Tuve acceso al piso ejecutivo; excelente desayuno

Cons:

Nada en particular

2026-09-03 • via Nuitee
K
Karla Paola • family_with_children • mx
7
Pros:

Las instalaciones en general muy bien, las habitaciones de buen tamaño, camas cómodas, excelente ubicación y en general buen trato del personal

Cons:

Les falta coordinación, yo llegué por la noche y el chico que me dio mis habitaciones (estadía de 3 dias, 2 noches) se equivoco en la captura del número de las habitaciones, por lo que no me hicieron limpieza aún y cuando colgué el candado de solicitud de limpieza :/

2026-09-01 • via Nuitee
A
Alan • couple • mx
10
2026-08-18 • via Nuitee
G
Gabriel • solo_traveller • br
10
2026-08-18 • via Nuitee
A
Alan • couple • mx
10
2026-08-18 • via Nuitee
B
Benjamin • solo_traveller • mx
9
2026-08-15 • via Nuitee
S
Sparks • solo_traveller • ie
10
2026-08-06 • via Nuitee
P
Pablo Jose • family_with_children • mx
9
Mini vacaciones en pena ciudad
Pros:

El desayuno fue muy variado, de calidad y muy bien servicio por el personal que estaba asigando para el mismo

Cons:

La piscina es muy valorada porque en una ciudad tan grande y con las temperaturas que estàbamos afrontando, era un lugar ideal para relajarse sin salir de la ciudad. Por eso lo elegimos y porque sabemos de la calidad de la cadena hotelera.
Pero, nos encontramos con que el dìa sàbado(ìbamos por el fin de semana) a partir de la 1 pm, se habìa rentado para un evento con lo que quienes estàbamos tranquilos disfrutando en familia, nos vimos perjudicados por la mùscia que ponìan a un volùmen imposible de tolerar. Y esto generò que muchas familias, entre las que nos incluìmos, tuvimos que irnos del àrea de piscina y dejar de disfrutar del fin de semana como lo habìamso planeado.

Entendemos que esto es algo que el hotel tiene todo el derecho de hacer pero sì es necesario que se avise a los clientes para poder decidir si van o no a alojarse justamente en esos dìas

2026-07-14 • via Nuitee
S
Santiiago • extended_group • co
10
2026-07-13 • via Nuitee
J
John • family_with_children • co
7
Bien , sin embargo...
Cons:

Este es un hotel que visitamos con frecuencia, sin embargo en la última oportunidad, no salieron algunas cosas bien:
1- Por logística del mundial cerraron las vías de acceso al hotel y toco buscar alternativas para llegar caminando , aunque no es responsabilidad del hotel , lo menos esperado era unas disculpas o alguna cortesía.
2- El día final al terminar el desayuno nos pasaron la factura de cobro, de un desayuno que estaba incluido en el paquete, por la necesidad de salir con prosa al aeropuerto decidí pagar y esperar a aclarar luego la situación, Aunque si resulto incomodo.
3- Por alguna razón en esta oportunidad la habitación no tenia un blackout y la luz resultaba un poco en incomoda en las mañanas

2026-07-08 • via Nuitee
S
Shudu • solo_traveller • za
10
Quite comfortable, as one can expect from the Hilton anywhere around the world.
Pros:

Facilities, all world class, the rooms, restaurant, loved it. The staff was excellent also, special mention to Yoko at the front desk.

Cons:

Nothing

2026-07-02 • via Nuitee
C
Christopher D • couple • mx
1
Not the service level I expected from Hilton
Pros:

Food and beverage

Cons:

Front desk staff

2026-06-30 • via Nuitee
J
JAIME • couple • mx
9
2026-06-27 • via Nuitee
R
Rosa Maria • family_with_children • mx
10
Pros:

Muy bueno el buffete

2026-06-25 • via Nuitee
J
Juan Pablo • family_with_children • mx
10
2026-06-25 • via Nuitee
C
Christopher • family_with_children • mx
9
Great place to stay
Pros:

Well maintained

Cons:

Location

2026-06-22 • via Nuitee