The Ritz-Carlton, Chengdu

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (731 reviews)
No. 269 Shuncheng Avenue, Qingyang District , Chengdu , cn
+86 28 8358 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxurious room experience
Excellent breakfast choices
Cons:
Beverage handling issue at buffet
Location could be more central

Categories

Cleanliness
9.14
One guest returned food to the buffet, which was off-putting.
Service
10
Staff were very helpful, especially in problem-solving and accommodating requests.
Location
9.61
Location was good but too far from the shopping mall.
Room Quality
10
Rooms were described as luxurious and comfortable.
Amenities
10
Facilities were excellent, with good breakfast and club lounge.
Value for Money
10
Overall experience justifies the cost, considering the service and amenities.
Food and Beverage
9.65
Breakfast had good choices but food handling raised concerns.
Overall Experience
10
Overall was a perfect experience; definitely would come again!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 13:22

Property Description

Luxurious Accommodations
The Ritz-Carlton, Chengdu offers a blend of modern convenience and traditional grandeur in its room and suite accommodation, providing complimentary Wi-Fi, plush bedding, and stunning views of Tianfu Square and the Chengdu skyline.

Spa and Wellness Retreat
Indulge in relaxation at the hotel's spa, featuring ten treatment rooms, massage therapy, face and body treatments, a fitness center, indoor swimming pool with underwater music, yoga studio, sauna, steam facilities, and vitality pools for a rejuvenating experience.

Culinary Delights
Savor a variety of cuisines at the hotel's restaurants, from Cantonese and Sichuan dishes at Li Xuan to Asian-themed tapas at FLAIR, and Mediterranean fare at Dining Room. Don't miss the English Afternoon Tea at the lobby bar for a delightful experience.

Experience luxury and comfort at The Ritz-Carlton, Chengdu - Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

9.8
Based on 731 reviews
Cleanliness: 9.14
Service: 10
Location: 9.61
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 9.65
Overall Experience: 10
R
Roberto Carlos • couple • gb
10
2026-08-29 • via Nuitee
K
Kairat • couple • kz
10
Рекомендую
Pros:

Отель

Cons:

Все хорошо

2026-08-29 • via Nuitee
M
Marián • couple • sk
10
Pros:

An absolutely outstanding experience at The Ritz-Carlton, Chengdu. Beautiful and luxurious hotel, impeccable cleanliness, excellent location and truly exceptional service. The staff were incredibly professional, attentive and welcoming throughout our entire stay. Everything exceeded our expectations. One of the best hotel experiences we’ve had – highly recommended!

Cons:

None

2026-08-28 • via Nuitee
L
Luisella Maria • family_with_children • it
10
Eccellente
Pros:

Tutto perfetto
Accoglienza
Professionalità
Cura e gentilezza
Ampiezza camera
Kit cortesia
Bagno superaccessoriato
Colazione fantastica e ricchissima

Cons:

Tutto perfetto

2026-08-26 • via Nuitee
V
Verena Natascha • couple • de
10
<>*<>*<> top Service top Mitarbeiter top Hotel
Pros:

Unfortunately, we only had a short stay at the Ritz-Carlton; the décor, drinks, and coffee were excellent. It was a shame we couldn't enjoy the fantastic buffet due to a lack of time. The staff are friendly. I would like to extend a very special thank you to Edison, the bellboy on the first floor. He was incredibly friendly and spoke excellent English; he explained everything to us and was extremely helpful—assisting us with the reservation for Panda Park and providing ongoing support throughout our stay. The company is lucky to have such an employee. We would definitely come back.

2026-08-25 • via Nuitee
O
OMAR S H • solo_traveller • kw
10
2026-08-24 • via Nuitee
M
Marfa • solo_traveller • ru
8
2026-08-23 • via Nuitee
C
Chiara • extended_group • it
10
Bellissimo
Pros:

Pulizia staff al top buffet top

Cons:

Tutto perfetto

2026-08-23 • via Nuitee
A
Ahmed • family_with_children • ae
10
Great Hotel
Pros:

The room was great, location…everything

Cons:

Nothing

2026-08-21 • via Nuitee
P
Patryk • family_with_children • pl
10
Świetny hotel.
Pros:

Wszystko było super

Cons:

Nic

2026-08-21 • via Nuitee
A
Angela • couple • it
9
Elegant, beautifully cared for, with an exceptional room and an incredibly comfortable bed.
Pros:

The elegance, the attention to detail, the exceptional room and the amazing rest in one of the most comfortable beds we have ever slept in. The Ritz is always a guarantee, but a truly great stay should never be taken for granted.

A special thank you to Luca, who welcomed us and took care of us from the moment we arrived, always kind and professional.

Cons:

Breakfast is too chaotic and not relaxing. It is not pleasant to start the day with that level of stress. We appreciated the effort to keep children in the dedicated kids’ area.

2026-08-20 • via Nuitee
R
Rajitpitch • extended_group • th
8
Amazing staffs super helpful with everything
Cons:

Aircon temperature and water temperature not stable.

2026-08-18 • via Nuitee
E
ELISAVET MARIA • couple • gr
10
2026-08-16 • via Nuitee
M
Massimo • family_with_children • it
10
2026-08-16 • via Nuitee
M
Mittrücker • solo_traveller • de
8
2026-08-14 • via Nuitee
O
Osamu • couple • hk
10
快適で美味しい
Pros:

多種多様な料理の朝食。クロワッサンと鮭のカマ、焼餃子等味も良い。スタッフはフレンドリーで助けてくれます。大きな部屋とバスルームも快適です。アメニティも質が高い。良過ぎでフライト変更して延泊しました

Cons:

無し

2026-08-14 • via Nuitee
J
Jarno • couple • it
10
2026-08-14 • via Nuitee
J
Jarno • couple • it
10
Tutto perfetto. In particolare Sam è stato veramente di aiuto per noi.
Pros:

Tutto perfetto

2026-08-14 • via Nuitee
J
Jacob • couple • au
10
2026-08-13 • via Nuitee
O
Olzhasbek • solo_traveller • kz
10
Pros:

Супер

2026-08-12 • via Nuitee