Mai Charming Hotel and Spa

Hotels
8.5 (1116 reviews)
29 Hang Bong , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Cons:
Room size issues
Cleanliness concerns

Categories

Cleanliness
8.08
Some complaints about room conditions, including pests.
Service
9.05
Staff received positive mentions for helpfulness and friendliness.
Location
9.09
Central location with easy access to attractions.
Room Quality
7.54
Rooms mentioned as small and some with hard beds.
Amenities
8.57
Spa and massage services available, well-regarded.
Value for Money
8.53
Convenient pricing for the location, despite some issues.
Food and Beverage
8.58
Standard quality for this hotel tier.
Overall Experience
8.55
Generally positive experience, with some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:48

Property Description

Prime Location near Hoan Kiem Lake and Water Puppet Theatre
Experience the convenience of staying just a 5-minute walk away from the iconic Hoan Kiem Lake and the renowned Water Puppet Theatre. Explore local attractions with ease during your stay at Mai Charming Boutique Hanoi.

Stylish Rooms and Dining Experience
Indulge in tastefully decorated rooms featuring modern interiors and unique wall paintings. Enjoy a buffet breakfast and a selection of Asian and Western dishes for lunch and dinner at the on-site restaurant. Unwind with cocktails, fine wine, and beer at the bar.

Convenient Amenities and Services
Take advantage of massage services, free Wi-Fi, and complimentary parking during your stay. The hotel also offers a business centre for your convenience, along with currency exchange, car rental services, and ticketing arrangements.

Book now to experience the charm and comfort of Mai Charming Boutique Hanoi.

Important information:

The property reserves the right to cancel any reservation should it believe the reservation is false, fraudulent or speculative.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.5
Based on 1116 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
F
Frank • family_with_children • de
10
2026-10-25 • via Nuitee
S
Salvatore • family_with_children • it
6
2026-10-20 • via Nuitee
J
Joyce Marie Gonda • family_with_children • ph
10
Pros:

We like that its near the tourist spots and food restaurant. The staff were very accommodating especially Mei. We are comfortable staying in our room. We will surely book to this hotel. Thank you for assisting us.

Cons:

None

2026-10-20 • via Nuitee
J
Joel • family_with_children • es
10
2026-10-17 • via Nuitee
M
Marta • family_with_children • es
8
2026-10-16 • via Nuitee
F
forbault • solo_traveller • fr
10
Pros:

L emplacement la disponibilité l aimabilite et la gentillesse du personnel notamment lily!

2026-10-15 • via Nuitee
L
Livne • solo_traveller • il
8
2026-10-15 • via Nuitee
A
Alba Maria • solo_traveller • es
10
Estancia muy cómoda y cerca de todo
Pros:

Lili, de la recepción fue súper amable y me ayudó en todo. Toda la experiencia fue recomendable

2026-10-15 • via Nuitee
N
Nakama • couple • jp
9
最高でした!
Pros:

The location is incredibly convenient for getting anywhere, including Train Street and the night market. The building is old, and the showerhead was broken—but this is the Old Quarter, so an old building is to be expected; you just need to understand that when booking. However, the hot water works well, and the room is kept clean—which is fantastic! Best of all is the excellent service from the staff, especially Mai. She greeted us with a smile and provided wonderful hospitality. Thank you so much!

Cons:

特にない。

2026-10-13 • via Nuitee
M
Moshe • couple • il
5
מקום ישן ולא מאוד מתוחזק, מיקום טוב וצוות אדיב
Pros:

מקום עתיק ולא מאוד מתוחזק. החדרים עצמם בסדר. מיקום טוב. פקידי הקבלה היו אדיבים ועזרו בכל מה שהתבקשו.

Cons:

המרוח מרגיש ישן ולא מתוחזק. החדרים עצמם סבירים

2026-10-11 • via Nuitee
M
Masoud • solo_traveller • gb
3
Worst hotel experience
Pros:

Location was good and receptionists were friendly and helpful.
Mattress was comfortable.

Cons:

Hotel was similar to a bed & breakfast.
No window or view in the room.
Broken toilet seat.
Needs a proper refurbishment, including the shower room, bed frame and all the furnitures need to be changed. The safe box was not secure. The corridor was also very dark late at night.
Painting and decorating is necessary.

2026-10-10 • via Nuitee
A
Abigail • solo_traveller • us
10
Luca was awesome.
Pros:

Attentive staff and great location. Luca was amazing! So kind and welcoming, had great local recommendations

Cons:

It would be nice to have a window in the room but it was no bother!

2026-10-09 • via Nuitee
S
SooYoung • solo_traveller • kr
8
Pros:

위치도 좋고 근처에 편의점 많고 쇼핑하기도 좋아요
기차길도 걸어서 10분정도 쭉걸어서 가다 오른쪽으로 가면있고,
아침엔 호수가서 런닝도 현지분들 외국 관광객 같이 했습니다.

2026-10-09 • via Nuitee
B
Blum • couple • de
6
Für den Preis völlig in Ordnung
Pros:

Die Lage war sehr gut und das Preis Leistungs Verhältnis war gut.

Cons:

Das Zimmer war wenig leise, da es kaum Isolierung zum Flur hatte und wir viele Geräusche gehört haben, wenn Menschen kommen und gehen. Das Bett war extrem hart. Das Zimmer hatte einen komischen Geruch, da es auch kein Fenster hatte, wissen wir aber auch keine Lösung zum Lüften.

2026-10-08 • via Nuitee
D
Diễm Phương • couple • vn
8
2026-10-08 • via Nuitee
J
Jouko • solo_traveller • fi
8
Cons:

Airport pick up is not working.

2026-10-07 • via Nuitee
T
TEZUKA • couple • jp
10
Pros:

Lilyさんの接客がよく、ホテル内も綺麗でとても良かった。

2026-09-17 • via Nuitee
A
Aizat • solo_traveller • my
9
2026-09-16 • via Nuitee
N
NGO • couple • vn
10
perfect for short term stay
Pros:

the location, staffs and reasonable price

Cons:

no parking lots

2026-09-13 • via Nuitee
N
Nakashima • solo_traveller • jp
10
Pros:

Meiさんという方の対応が素晴らしかったです

2026-09-08 • via Nuitee