Prime Hotel

Hotels
8.3 (326 reviews)
10131 Franklin Avenue , Fort McMurray , CA
+1 780-790-2000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Outdated amenities
Breakfast options limited
Some staff unhelpful

Categories

Cleanliness
8.81
The rooms were consistently described as very clean, with one review highlighting the overall cleanliness of the hotel facilities.
Service
8.98
Staff members received positive feedback, being described as kind, helpful, and accommodating in various reviews.
Location
8.82
Multiple reviews mentioned a good location, particularly for access to downtown Fort McMurray.
Room Quality
8.27
Rooms were spacious and well-maintained, but some amenities were outdated which detracted from overall quality.
Amenities
7.8
Some amenities were functional but outdated, and there was a lack of options, particularly for breakfast.
Value for Money
8.36
Value was perceived as decent by many, though some felt the prices were higher than expected for the amenities offered.
Food and Beverage
6.81
Breakfast received significant negative feedback, with many reviewers noting it was inadequate.
Overall Experience
8.58
Reviews highlighted a generally positive experience, though there were notable issues that affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:11

Property Description

Modern Comfort and Convenience

Luxurious Accommodations: Enjoy a comfortable stay in our family rooms equipped with flat-screen TVs and air conditioning.

Convenient Amenities: Benefit from free WiFi, free toiletries, and a hairdryer in your private bathroom. Take advantage of the free private parking and business center available to all guests.

Accessible Location: Located just 3 km from Keyano College and near the Oil Sands Discovery Centre, Prime Hotel offers easy access to popular attractions. Book now for a memorable stay in Fort McMurray.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YMM

Location

Guest Reviews

8.3
Based on 326 reviews
Cleanliness: 8.81
Service: 8.98
Location: 8.82
Room Quality: 8.27
Amenities: 7.8
Value for Money: 8.36
Food and Beverage: 6.81
Overall Experience: 8.58
J
jakob • solo_traveller • no
3
2026-09-17 • via Nuitee
G
Goodness • solo_traveller • ca
7
2026-09-15 • via Nuitee
V
Valerie • solo_traveller • ca
8
Pros:

Front desk personnel were very friendly and quick to trouble-shoot.

2026-09-10 • via Nuitee
P
Paz • solo_traveller • ca
9
Wonderful stay, as always.
Pros:

Just a great hotel. Doesn't look like much from the outside but always great service, good rooms, comfy beds and very clean.

I travel to Fort MacMurray often to visit my son and it's my preferred accommodation.

2026-09-09 • via Nuitee
J
John • solo_traveller • ca
8
2026-08-29 • via Nuitee
J
John • couple • ca
8
2026-08-24 • via Nuitee
M
Marylou • extended_group • ca
8
Pros:

I like the place, the cleanliness, and the staff are nice. One more thing is there is a stove inside the unit

Cons:

Not accepting debit/ visa card for deposits

2026-08-19 • via Nuitee
P
Paz • couple • ca
9
2026-08-04 • via Nuitee
N
Naz • solo_traveller • ca
10
2026-07-02 • via Nuitee
D
Daphne • solo_traveller • ca
9
2026-06-29 • via Nuitee
M
Michelle • solo_traveller • ca
5
2026-06-28 • via Nuitee
J
Jayadrath • solo_traveller • ca
10
2026-06-24 • via Nuitee
A
Allarice • couple • ca
5
2026-06-04 • via Nuitee
W
William • couple • ca
6
Pros:

Nice clean rooms, very comfortable. Once I found a staff member they corrected the issue quickly.

Cons:

Had issues with our room, looked around the lobby for 20 mins for a worker. Called front desk numerous times and it took a long time to finally get in contact with a staff member. And the breakfast was very disappointing.

2026-05-02 • via Nuitee
S
Schut • solo_traveller • ca
10
2026-05-01 • via Nuitee
D
De • solo_traveller • ca
8
Pros:

Underground parking.

Cons:

shower water could be stronger. Workers or engineers usually work at site. Need a strong shower after a day work.

2026-04-29 • via Nuitee
A
Ashlea • couple • ca
9
Quiet, clean and easy access in and out. Good pricing for a quick trip to the Mac
Pros:

Professional staff and cleanliness

Cons:

The vending machine (not owned by the hotel) is confusing.. Says in small letters cash is $0.25 less than posted amount.. in big letters exact change only… I was sad I didn’t get snacks

2026-04-25 • via Nuitee
P
Paz • couple • ca
9
Stayed for one night. Great stay. Friendly and helpful staff. Well appointed room. Very comfortable bed.
2026-04-24 • via Nuitee
T
Tony • couple • ca
10
Great value with friendly staff
Pros:

Beautiful building inside with nice atrium!

Cons:

Staircases needed renovations

2026-04-05 • via Nuitee
J
Jo-Anne • couple • ca
5
Pros:

Underground parking and elevators

Cons:

The toilets were too low, the bathroom was dirty, and there was poor workmanship on renovations,

2026-04-03 • via Nuitee