Marco Polo Ortigas Manila

Hotels
9.4 (1049 reviews)
Meralco Avenue & Sapphire Street, Ortigas Center , Manila , ph

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly Staff
Spacious Rooms
Cons:
Cleanliness Issues
Outdated Furniture

Categories

Cleanliness
8.81
Some reviews mentioned cleanliness issues, specifically in bathrooms and room odors.
Service
9.99
Staff were frequently praised for their friendliness and accommodating nature.
Location
9.62
Great location, very close to everything, with easy access to amenities.
Room Quality
8.97
Rooms noted as spacious but some mentioned outdated features.
Amenities
9.59
Good facilities and services like 7 eleven, Starbucks.
Value for Money
9.06
Good offerings, although some felt prices were a bit high.
Food and Beverage
9.61
Food quality highly praised, with attentive service noted.
Overall Experience
9.57
Overall satisfaction highlighted across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:08

Property Description

Luxurious Rooms with Spectacular Views
Experience the epitome of luxury at Marco Polo Ortigas Manila, where each room offers breathtaking views of the city. From elegant decor to modern amenities, your stay here promises to be unforgettable.

Dining Options and Leisure Facilities
Indulge your taste buds at one of the three dining venues within the hotel, offering a range of culinary delights. After a day of exploring Manila, unwind at the indoor pool or stay connected with complimentary Wi-Fi throughout the property.

Exclusive Club Privileges and Unparalleled Services
Elevate your stay with access to the hotel's prestigious Continental Club, where exclusive privileges await. Whether it's a rejuvenating spa treatment, round-the-clock concierge assistance, or delectable dining experiences, your every need is catered to at Marco Polo Ortigas Manila.

Book now to elevate your Manila experience at Marco Polo Ortigas Manila.

Important information:

For advance purchase nonrefundable bookings, payment for the full duration of the stay via credit card is required upon reservation. The same credit card used must be presented upon check-in. Please note that hotel may contact the cardholder for verification purposes. The property may cancel your reservation if you fail to comply with these requirements.

Please note that additional breakfast for children ages 6 - 12 years old will be subject to extra charge. Please contact the property directly for further details.

Marco Polo Ortigas Manila is among the first in the Philippines to implement the World Travel
and Tourism Council's Safe Travels bio-security protocols, and is the first in Asia to be awarded
the Clean and Ready certification by global hygiene and sanitation leader Diversey. The hotel
also holds the distinction of having the Verified with Forbes Travel Guide certification badge for
health and safety.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for ₱ 2,100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.4
Based on 1049 reviews
Cleanliness: 8.81
Service: 9.99
Location: 9.62
Room Quality: 8.97
Amenities: 9.59
Value for Money: 9.06
Food and Beverage: 9.61
Overall Experience: 9.57
T
tpN2380SJ Friends getaway
10
Vu
Pros:

Exvellent service of staff
Good food and hood live band

2026-07-25 via Tripadvisor
J
jamesandrew_rb Family Luzon
10
Amazing food and service
Pros:

Great ambiance, great food especially peking duck and fried rice. Pleasant atmosphere and just well lighted. Best with large groups and families but also good for couples or smaller groups

2026-07-25 via Tripadvisor
R
ronaldo_don_faustino Friends getaway
10
Club Lounge Experience
Pros:

The lounge was comfortable and well-maintained. Food and beverage options were decent, and the staff Zavier and Teody were courteous.

2026-07-25 via Tripadvisor
J
jessesaldana1108 Business
10
Vu’s all star!!
Pros:

5 starssssss!!! VU’s team are all very attentive!!! Special thanks to Lynne, KiT, Russell and Aj you guys are awesome made my stay like home! I will definetely go back!🤙🏽

2026-07-24 via Tripadvisor
E
evanessav Business
10
Great Buffet experience
Pros:

delicious food and very accommodating Staff.

2026-07-24 via Tripadvisor
S
Safari602374 Family
10
Memorable stay
Pros:

We had the most amazing experience in Marco Polo, from checkin to room service, to the continental lounge where first class service was provided by Maica, Shai and Teody. We will make sure to come back again since this is the most memorable time we have.

2026-07-24 via Tripadvisor
F
froozenmeatproductsm Friends getaway
2
A rude crew
Pros:

I order hot ham that usually i used to order so i know the kind of bread they give sandwhich an ordinary bread i went here because of this ham and parmesan bread in used to order eventually it was out of stock so why they didnt inform earlier when inorder coemnthis marco polo hotel and service is like this and crew even bump his hand soundly so why impolite u can review ur cctv at 1 pm to 1:19 pm i think now a days different service. Imagine i live malate i came here to eat this ham sandwich i travel an hour just be serve like this so i waited too long lost my appetite

2026-07-24 via Tripadvisor
K
kentj0shuai Couples
10
Flow Indoor Pool Staff are excellent
Pros:

During our stay at Marco Polo Ortigas Manila, we were truly impressed by the exceptional service provided by the Flow Indoor Pool team. In particular, Mr. JM Morgan, Tan, and Kenneth went above and beyond to ensure our comfort. When they noticed I had a cough, they thoughtfully offered me hot tea with lemon, which was both soothing and effective.

The pool facilities and surrounding areas were impeccably maintained, creating a clean and welcoming atmosphere.

Overall, our experience at Marco Polo Ortigas Manila was outstanding, and we deeply appreciate the staff’s attentiveness and dedication to guest satisfaction.

2026-07-23 via Tripadvisor
B
bybybybybybyb Business Singapore
10
Amazing stay at Marco Polo Ortigas Manila
Pros:

Second time staying here. As with my previous visit, the hotel is impressive in terms of its comfort, cleanliness, and coziness. Rooms are well-equipped and opulent, with a bathtub included. Location is well situated within walking distances to multiple malls and eateries. I would highly recommend Marco Polo Ortigas Manila to anyone who is looking for a hotel to stay in Manila.

2026-07-23 via Tripadvisor
C
cedmaglaque26 Couples
10
Excellent for first time experience
Pros:

Very nice ambiance and superb food. Service reps are excellent too ( Mark and Bev)

We enjoyed my partner’s birthday celebration.

2026-07-23 via Tripadvisor
6
61ravenn Solo travel
10
Excellent stay
Pros:

⭐⭐⭐⭐⭐

I had an excellent stay at this hotel. From the moment I arrived, the staff were warm, professional, and genuinely attentive, making the entire experience feel welcoming and effortless.

The room was spacious, impeccably clean, and beautifully maintained, with comfortable bedding and thoughtful amenities that made it easy to relax after a long day. The hotel’s facilities were equally impressive, and everything was well-organized and maintained to a very high standard.

Laundry service has been great, with clothing nicely packed and fresh.

What truly sets this hotel apart is its exceptional service. Every staff member I interacted with went above and beyond to ensure I had a pleasant stay.

I highly recommend this hotel to anyone looking for a comfortable, luxurious, and memorable experience. I would gladly stay here again on my next visit.

2026-07-23 via Tripadvisor
J
j0evenj Family
10
Good food
Pros:

Excellent service, good food and cozy place

2026-07-22 via Tripadvisor
4
411denm Friends getaway
8
Great food!
Pros:

Very accommodating staff especially Mr. Mark. The food are great!!

2026-07-22 via Tripadvisor
B
Baldo solo_traveller es
10
impresionante
Pros:

todo en general era perfecto

2026-07-22 via Nuitee
A
A6746QDrichardp Business
8
Business trip to Manila
Pros:

Good hotel in the business area. Restaurants and bars have good quality products attentive staff and service, apart from a strange no flip flop rule.
Good quality rooms and common areas. Good quality gym as well.
Excellent view from the top floor bar!

2026-07-21 via Tripadvisor
A
almondd2026 Couples
10
Amazing
Pros:

Good experience. The food is also good, overall good!

2026-07-21 via Tripadvisor
E
eb0ngj Business
10
Seminar to remember
Pros:

Courteous and responsive staff balancing professionalism with very Pinoy warmth. Kudos to Maica, Jeff, Xavier and Andre who made us all feel at home.

2026-07-21 via Tripadvisor
I
iraleyv Solo travel
10
Outstanding Service from an Amazing Team
Pros:

I had a wonderful experience at the Lounge, and I would like to sincerely commend Maica, Andre, Zavier, and Jeff for their exceptional hospitality. They were all incredibly warm, friendly, and attentive throughout my visit. They served my food with care, regularly checked on me, and made sure I had everything I needed. Their professionalism, genuine kindness, and welcoming smiles made me feel comfortable and well taken care of. It's the kind of service that makes a visit truly memorable. Thank you all for making my dining experience so enjoyable. I can't wait to come back! - Ira ❤️

2026-07-21 via Tripadvisor
9
937kelseyt Business
10
Thriving at Marco Polo
Pros:

I had an amazing stay at Marco Polo. This is our official hotel for work travel in Manila and it exceed every expectation possible. The amenities were an added bonus and had everything needed to relax and indulge in business and pleasure. Breakfast was an excellent experience and the staff made it all the more wonderful!
Shout out to Jano, Ashley, Reuben & KM ♥️

2026-07-20 via Tripadvisor
G
gerryy2023 Solo travel
10
Marco Polo Ortigas experience
Pros:

Staff are all friendly and nice, always willing to help. Shout out to Jano, Ashley, RM and Reiven

2026-07-20 via Tripadvisor