Ibis Surabaya City Center

Hotels
•
ibis
9.2 (828 reviews)
Jalan Basuki Rahmat No. 94-96 , Surabaya , id
+62 31 5358885

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.4
There were cobwebs in the room and a cockroach was found, indicating cleanliness issues.
Service
9.56
Staff was helpful, with positive mentions about check-in and service quality.
Location
9.6
Centrally located and within walking distance to shopping mall, highly praised.
Room Quality
8.55
Room was small with a tiny bathroom, but overall clean and provided a good night's sleep.
Amenities
9.08
Adequate amenities, though some rooms lacked a fridge and other conveniences.
Value for Money
9.54
Guests found the hotel a good value due to location and service.
Food and Beverage
9.09
Breakfast options could improve, but food quality was praised by many guests.
Overall Experience
9.76
Mixed experiences but largely positive, resulting in a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:11

Property Description

Central Location in Surabaya Business District
Experience the convenience of staying at Ibis Surabaya City Center, strategically located in the heart of the city's business district.

Modern Rooms and Dining Options
Relax in our modern rooms equipped with amenities like flat-screen TVs and enjoy delicious Western cuisine at Taste Restaurant or grab a snack at Rendezvous Bar.

Meeting Facilities and Nearby Attractions
Host successful meetings with our well-equipped meeting rooms and banquet facilities. Explore nearby attractions like Tunjungan Plaza Shopping Mall and Surabaya Zoo just a short drive away.

Book now to enjoy a seamless stay at Ibis Surabaya City Center!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.2
Based on 828 reviews
Cleanliness: 8.4
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.08
Value for Money: 9.54
Food and Beverage: 9.09
Overall Experience: 9.76
A
Aftab • solo_traveller • pk
9
2026-08-29 • via Nuitee
I
imran • solo_traveller • in
8
2026-08-29 • via Nuitee
J
jaffer • solo_traveller • in
10
Pros:

Nice

Cons:

Room is little small in size

2026-08-28 • via Nuitee
G
Greco • solo_traveller • ch
8
2026-08-26 • via Nuitee
N
nadhir • couple • sa
10
2026-08-23 • via Nuitee
威翔 • couple • tw
1
2026-08-17 • via Nuitee
S
Silvania • couple • au
8
It is good to staying in a city centre and good breakfast/ variety of food.
Pros:

It is in the city centre, close to Tunjungan Plaza Malls.

Cons:

The bathroom/ toilets are from fiber/ compact models, prefer the permanent ones.

2026-08-11 • via Nuitee
M
Muhammad Akmal Danial • extended_group • my
10
Vey nice and clean room with friendly staff. Just bad wifi experience.
Pros:

The staff was very friendly and helpful in transporting luggage and check -in process.

Cons:

Wifi was very slow

2026-08-11 • via Nuitee
M
Mark • solo_traveller • gb
10
The Best
Pros:

Service greatly imoroved after 6pm in bar area. . Still no beer though 😁

Cons:

N/A

2026-08-11 • via Nuitee
M
Mark • solo_traveller • gb
10
Good
Pros:

Good

2026-08-11 • via Nuitee
P
Praphaisri • couple • th
9
2026-08-11 • via Nuitee
M
Mark • solo_traveller • gb
10
Great
Pros:

Great

2026-08-11 • via Nuitee
S
Samirah • couple • my
8
2026-08-07 • via Nuitee
H
Hisae • couple • jp
9
Nice
Pros:

スタッフが親切

2026-08-06 • via Nuitee
H
hazely harun • solo_traveller • my
8
2026-08-06 • via Nuitee
H
Hisae • couple • jp
9
Nice
Pros:

スタッフが親切

2026-08-04 • via Nuitee
N
Nina • couple • nl
6
Geen 2e keer
Pros:

De locatie van het hotel ligt redelijk dichtbij enkele winkelcentra’s. Het personeel is super vriendelijk. Er zit ontbijt bij de boeking, houdt er rekening mee dat er enkel nasi/rijst ligt + bijbehorende ingrediënten en voor de westerlingen enkel wit brood met jam.

Cons:

De kamer leek bij binnenkomst schoon maar was het totaal niet. Het beddengoed zat vol met vlekken, ik kreeg nieuwe lakens maar die waren net zo vies als de vorige. De badkamer is heel erg klein en er komt een vreselijke lucht uit. Het matras/topper van het bed is ronduit smerig.
Ik miste een koelkast + frisse lucht.

2026-08-02 • via Nuitee
B
Barron • extended_group • au
8
2026-08-02 • via Nuitee
S
Scenic38855499730 • Family
10
Convenient place to stay
Pros:

Smooth check in and check out... Miss Melinda help me a lot during my stay here..

2026-08-01 • via Tripadvisor
P
patricetan95 • Solo travel • Jakarta, Java
10
Good stay in Surabaya
Pros:

Value for money is great! Not too spacious but just perfect for a solo guest like me. Was helped by receptionist Melinda upon check-in. She was friendly and helpful.

2026-08-01 • via Tripadvisor