Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
Noise from the street
High breakfast price
Heating issues

Categories

Cleanliness
8.71
Guests noted the cleanliness of the hotel as a strong positive aspect during their stay.
Service
9.18
The staff was described as warm, friendly, and efficient, often exceeding guest expectations.
Location
9.22
The hotel's proximity to Gran Via and other points of interest was frequently praised.
Room Quality
8.37
Rooms were generally comfortable; however, some mentioned issues like heating and lights.
Amenities
8.7
Facilities were satisfactory, but some amenities like the terrace were under maintenance.
Value for Money
8.16
Some guests felt that the price of certain amenities, like breakfast, was on the higher side.
Food and Beverage
9.01
The quality and variety of the breakfast received positive feedback from many guests.
Overall Experience
9.08
Overall satisfaction was high, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:52

Property Description

Luxurious Accommodation
Hotel Indigo Madrid - Gran Via offers air-conditioned rooms with free Wi-Fi and modern amenities, including rainfall showers and plush bathrobes.

Prime Location
Situated in the heart of Madrid, guests are just steps away from the vibrant Gran Via street and within walking distance to the bustling Puerta del Sol District with its array of entertainment options.

Convenient Facilities
Guests can enjoy a shared outdoor pool, sun terrace, restaurant, and bar on-site. Plus, with Madrid's top attractions like the Royal Palace and Plaza Mayor Square just a short walk away, your stay promises to be both comfortable and memorable.

Book your stay now at Hotel Indigo Madrid - Gran Via for an unforgettable experience in the heart of the city!

Important information:

Please note the seasonal pool will be closed starting September 20th.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1436 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.22
Room Quality: 8.37
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 9.01
Overall Experience: 9.08
N
Nick • couple • gb
10
2026-05-26 • via Nuitee
M
Mweni • solo_traveller • gb
9
Great city break hotel in the heart of Madrid
Pros:

Good central location

Cons:

There were renovation works ongoing g

2026-05-22 • via Nuitee
S
STEPHANE • solo_traveller • fr
10
2026-05-21 • via Nuitee
M
Michael • solo_traveller • nl
9
Pros:

Great staff and service
Good breakfast
Very nice roof terrrace
Excellent location

Cons:

Room is a bit small, but not problematic.

2026-05-18 • via Nuitee
F
Fisher • solo_traveller • ca
8
Pros:

Bathrobe and slippers. Also room was quiet.

Cons:

Couldn't get served at the rooftop bar. One server and a lot of people.

2026-05-18 • via Nuitee
B
Bart • couple • be
8
OK verblijf voor een citytrip in de geweldige stad Madrid
Pros:

Superlekker ontbijt en zeer vriendelijk personeel (vooral aan het ontbijt).

Cons:

Temperatuur in de bar (te koud).

2026-05-18 • via Nuitee
S
Sergio • solo_traveller • ar
10
Cons:

Estaba todo bien, lo malo es que la habitación no estaba disponible aún. Lo bueno es que nos dieron dos tragos dd cortesía por la espera en la terraza

2026-05-16 • via Nuitee
B
badr • solo_traveller • qa
10
Pros:

Yes like lot very friendly and kind and very good bars top and really like the very recommended

2026-05-13 • via Nuitee
K
Kirk • couple • us
3
Won't stay here again
Pros:

Location. Freindly staff. Great roof top bar.

Cons:

Construction in lobby and gym. Very loud and very smelly. Room wasn't ready when we checked in. Lights were crossed wired and confusing. Room very small and hard to walk around the bed

2026-05-10 • via Nuitee
M
Mariela • family_with_children • uy
8
Bien
Pros:

Ubicación y trato de personal

Cons:

Vista de habitación
Precio

2026-05-10 • via Nuitee
M
Maria • solo_traveller • gr
8
2026-05-09 • via Nuitee
E
El Mehdi • couple • ma
8
2026-05-08 • via Nuitee
T
Tina • couple • de
8
2026-05-05 • via Nuitee
L
Leticia Bianca • couple • br
10
Perfeita voltaríamos com certeza!
Pros:

Localização: impecável praticamente fizemos tudo a pé! Próximo de várias estações de metrô
Limpeza: sensacional , o hotel estava em final de reforma porém a gente só notava de amanhã quando saía pela recepção e estava diferente!
Funcionários: Muito atenciosos e gentis.
Vários aminities no quarto .

Cons:

Nada a reclamar!

2026-05-03 • via Nuitee
D
Damien • solo_traveller • be
8
Pros:

L'emplacement est parfait vraiment au centre de tout avec une station de métro à proximité. Le personnel est au petit soin avec nous, toujours poli et souriant. Le petit déjeuner est assez varié avec un chouette buffet. C'est la deuxième fois que nous y séjournons et nous y reviendrons dans 2 ans...

Cons:

L'hôtel est en rénovation actuellement, il perd un peu de son charme. C'est dommage mais je suis sur qu'il sera au top du top la prochaine fois.

2026-05-01 • via Nuitee
D
Dentex Dentex • extended_group • hr
6
Pros:

Odličan doručak, lokacija savršena

Cons:

Neudobni kreveti, bučna ventilacija, hotel praktički nema nikakve dodatne sadržaje u smislu wellnessa, masaža i slično

2026-04-28 • via Nuitee
F
Fabio • couple • br
9
2026-04-26 • via Nuitee
F
Fabio • couple • br
9
2026-04-26 • via Nuitee
O
Oksana • family_with_children • es
10
Чудові враження від короткої відпустки
Pros:

Приємно вражена відчуттям затишку у цьому готелі. Стильне оформлення номерів, там було все що нам могло знадобитись. Зручне ліжко, приємний сніданок.
Локація дуже зручна.
Окремо хочу виділити сервіс та комунікацію на рецепції. Все дуже сподобалось.

Cons:

Немає зауважень.

2026-04-18 • via Nuitee
N
Nikhil • solo_traveller • gb
1
2026-04-09 • via Nuitee