Serela Merdeka Bandung

Hotels
•
Independent
7 (20 reviews)
Jl Purnawarman No 23, Bandung, West Java, 40116 , Bandung , ID
62-22-4231456

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Elevator
Safe-deposit box at front desk
Meeting rooms
Free self parking

Review Highlights

Pros:
Welcoming, friendly staff
Comfortable bed and pleasant room smell (for some rooms)
Affordable price with breakfast included
Convenient location (near BIP, short walk)
Restaurant positives: teriyaki chicken, aquarium/ambience
Military discount noted
Cons:
Poor cleanliness in multiple areas (stained sheets, dirty shower, broken toilet seat)
Dirty breakfast dishes/utensils and inconsistent breakfast service
Hard pillows, holes in linens and curtains, outdated decor
Noise from the street
Unresolved alarm complaint / maintenance issues

Categories

Cleanliness
4
Mixed signals but dominated by strong negatives: holes and stains in sheets, dirty plates/glasses at breakfast, dirty shower and toilet issues; one review praised room smell but overall cleanliness is poor.
Service
9
Generally positive: staff described as nice and welcoming, quick seating at restaurant and helpful front-of-house; one complaint about unresolved alarm reduces trust but overall service sentiment is favorable.
Location
7
Mixed: convenient (about 5 minutes walk to BIP) and central, but subject to street noise — overall neutral to slightly positive for location.
Room Quality
6.5
Mixed: comfortable bed and pleasant room smell reported by one guest, but other guest reported hard pillows, holes in linens and outdated, worn fixtures.
Amenities
7
Standard quality for this hotel tier; limited explicit mention (restaurant aquarium and a military discount noted) so assigned target rating.
Value for Money
9
Positive: described as affordable with breakfast included and good enough to consider a return; value sentiment is clearly favorable.
Food and Beverage
6.5
Mixed: positives include good teriyaki chicken and pleasant restaurant atmosphere (fish/aquarium), but breakfast service had dirty dishes/utensils and inconsistent cleanliness.
Overall Experience
7
Mixed overall: one reviewer strongly advises against staying due to major cleanliness and maintenance issues, while others recommend the hotel for comfort, service and value — average experience is neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-17 01:27

Property Description

International Cuisine at The Kookabura
Indulge in a culinary journey with our specialized international cuisine at The Kookabura restaurant. Whether it's lunch or dinner, we have you covered with a delectable menu to satisfy your appetite.

Convenient Amenities
Enjoy a hassle-free stay with amenities like dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. With free self-parking available onsite, your comfort and convenience are our top priorities.

Central Location
Explore the vibrant surroundings as we are located near popular attractions such as Braga City Walk and Trans Studio Bandung. With easy access to key landmarks and entertainment options, Serela Merdeka Bandung is the perfect choice for your stay.

Book now for an unforgettable experience at Serela Merdeka Bandung!

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDO

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

Location

Guest Reviews

7
Based on 20 reviews
Cleanliness: 4
Service: 9
Location: 7
Room Quality: 6.5
Amenities: 7
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 7
R
Remco • family_with_children • nl
4
Ik raad het niet aan!!!
Pros:

De website. Want daar leek het nog wat.

Cons:

Slecht hotel
Gaten en vlekken in lakens.
Keiharde kussens
Gaten in gordijnen
Vuile borden en glazen bij ontbijt
Geen bestek en na vragen vuil bestek.
Alles is vies
1 halve rol wc papier
Wc bril kapot. Douchecel vies
Douche koud
Geen schoonmaak of schone. Handdoeken na een nacht geslapen te hebben.
Alarm geluid ook na erover te hebben geklaagd
Veel lawaai van straat.
Over het algemeen een vreselijk outdated en sleets hotel.

2026-07-11 • via Nuitee
C
Connector07376599676 • Family • Las Vegas, Nevada
10
LIBURNA
Pros:

lowkey the military discount was a nice detail I noticed on the way out. small thing but the kind of thing that tells you something about a place. teriyaki chicken was good and the sauce tasted homemade. came on a weekday and got seated right away.

2026-06-18 • via Tripadvisor
Z
zeenann2026 • Solo travel
10
I would like you to recommend to stay and maybe It'll be your first choice if you go to bandung
Pros:

The first time i went inside the hotel is welcoming and comfy, the staff are nice too.
I more attracted to the big fish on restaurant area, so we could eat breakfast while watching the fish.
When i enter the room, it smells nice, so welcoming & clean, the bed is so comfy like mine at home, that make me don't want to leave and stay for another night.
The price is affordable for having the room include breakfast.
The location also near BIP, only walk for 5 minutes. So i don't have to look for place to visit after leave the hotel.

2026-06-18 • via Tripadvisor
D
Dingmai • solo_traveller • cn
4
2026-03-02 • via Nuitee
M
mohd • family_with_children • sg
8
Stay was good.
Pros:

Value for money.i think u could start and upgrade on the toilet and the ac.will be back again

Cons:

Nil

2025-12-02 • via Nuitee
K
KHAIRUNNISSA • extended_group • my
10
2025-10-22 • via Nuitee
1
114dinat • Business
8
Closest to your heart
Pros:

Strategic location with Bandung landscape. The room comfy enough. Hospitality good so far. The staff are friendly.
Really appreciate!

2025-08-29 • via Tripadvisor
S
Safari44502883530 • Business
10
i will be come back again to this hotel for sure..
Pros:

Very good service and clean for the room .
soon i will be come to this hotel again with my beloved dhea for sure,
i love bandung..

2025-08-14 • via Tripadvisor
V
Vidya Ria • family_with_children • id
5
2025-08-04 • via Nuitee
S
sufyan • extended_group • my
8
2025-07-25 • via Nuitee
F
Freedom09111021798 • Couples
10
Highly recommended!
Pros:

Great stay! The hotel was clean, comfortable, and had excellent service. The staff was friendly and accommodating, and the amenities were top-notch. The breakfast buffet has lots of options, all of them tastes good and filling. Will stay here again on my next visit

2025-02-18 • via Tripadvisor
N
Njerodman • Family • id
10
Homey placed & comfortable
Pros:

Great location,room was clean & tidy,breakfast so delicious and all staff very friendly and helpful,special thank's for Housekeeping staff to always give delivery great service while me and family stayed at Serela Merdeka Bandung...Recommended hotel in Bandung🥰🫰

2025-02-12 • via Tripadvisor
R
Ryan • young couple • gb
1
Absolutely terrible
Pros:

Reception staff tried to help.

Cons:

Windows didnt close properly for a start, making the rooms very loud to the traffic outside. Ended up having to take a smoking room which was very unpleasant as non smokers, the room smelt disgusting. The ceiling was leaking water all over the floor, cigarette burns all over the carpets. Shower only had luke warm water, overall felt like a very dirty room. I messaged asking for a refund for the night when the ceiling was leaking all night as they had no other rooms, i was offered an emergency room with no aircon and no working bathroom and they were unable to move me to another hotel, but i never got a reply. Terrible experience in this hotel!

2025-01-11 • via Nuitee
5
542arthera • Couples
8
good hotel
Pros:

average standard hotel in bandung, not pricy, comfy and the location is very great, with strategic location, near to so many placedls to hang out. but theres a problem with the room, the bathroom, the carpet full of ciggarete marks, but so far its a good hotel

2024-12-27 • via Tripadvisor
R
ravlykhap • Couples
10
A Whole Smell Good Experience
Pros:

I really like how Serela smell, juga staffnya yang ramah dan helpful!

The soap and shampoo are also good, gak bikin rambut kering. AC-nya nyala dan dalam keadaan dingin, gak neko-neko, all gooooooood! Would definitely go here when in Bandung

2024-12-27 • via Tripadvisor
V
Venture44669866580 • Couples
10
Like the food
Pros:

For bfast, i do recommend to stay here. Even variant gak banyak, tp taste ok.

Tapi mungkin karna ini hotel lama, untuk kondisi kamar 3/5 lah ya beberapa kamar. Hopefully they can upgrade the condition. Sayang aja dengan brandingan Serela.

But i loved the food and location so strategic

2024-12-26 • via Tripadvisor
R
Rose • family with young children • my
4
Disappointing
2024-11-13 • via Nuitee
A
Azri • solo traveller • my
6
Pleasant
Pros:

great location near to shopping mall

2024-10-08 • via Nuitee
S
Siti • family with young children • my
7
Good
2024-07-12 • via Nuitee
D
Damithah • family with young children • my
6
Pleasant
Pros:

Near to Bandung Indah Plaza

Cons:

Parking

2024-06-22 • via Nuitee