Best Western On The Avenue

Hotels
•
Best Western
8.4 (1183 reviews)
510 Delaware Avenue , Buffalo , US
+1 716-886-8333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Great breakfast / good variety
Convenient, walkable location
Friendly, helpful staff and visible management
Free parking
Clean and comfortable rooms (many guests)
24-hour gym / adequate fitness facilities
Pet friendly
Cons:
Inconsistent cleanliness (musty smell, stained mattress cover, areas not cleaned)
Maintenance issues (paint peeling, broken bathroom door lock)
No bedside outlets and lack of blackout shades
Vending machines accept only change or $1 bills
Breakfast served on paper/plastic in some cases
Amenities not refreshed (shampoo ran out, room not refreshed second night)
Occasional Wi‑Fi problems and confusing TV instructions

Categories

Cleanliness
7.7
Mixed signals: several guests praise 'super clean' rooms and overall hotel cleanliness, but multiple reports of musty smell, stained mattress cover and areas that 'did not feel clean' or had paint peeling.
Service
9.1
Strong positive sentiment: numerous comments about helpful, friendly staff and visible, engaged management; staff described as 'THE BEST' and going out of their way for guests.
Location
8.9
Consistently praised: convenient, walkable location close to attractions (Allentown, downtown, Kleinhans Music Hall) and easily accessible for Niagara Falls visits.
Room Quality
7.8
Mixed: several guests found rooms comfortable and spacious, while others noted layout problems (sink placement), no bedside outlets, compact bathrooms, musty smells and some maintenance issues.
Amenities
8.1
Generally positive for breakfast, free parking and a good gym (24hr/adequate), but negatives include vending machines that limit payment, shampoo/amens not refreshed and use of disposable breakfastware in some cases.
Value for Money
8
Perceived as fair/good value: described as a 'fair price for a basic stay' with free parking and solid breakfast offerings, though some service refresh issues reduce perceived value slightly.
Food and Beverage
9
Strongly positive: multiple mentions of 'great' and varied breakfast options, helpful restaurant recommendations and overall good breakfast quality; minor negatives about disposable plates/cutlery.
Overall Experience
8.6
Mostly very positive: many guests report 'superb' or 'perfect' stays, recommending the hotel; a minority of cleanliness/maintenance issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location Near Attractions
Located in Buffalo, New York, the Best Western On The Avenue offers easy access to popular area attractions such as theaters, restaurants, and the Peace Bridge to Canada. A short drive will take you to the iconic Niagara Falls, University of Buffalo, Buffalo Zoo, and Keybank Center.

Modern Amenities for Comfort
Guests can enjoy a hot breakfast to kickstart their day and stay connected with complimentary Wi-Fi access during their stay at the hotel. Each room is equipped with a coffeemaker for convenience, and fitness facilities are available on-site for those looking to stay active.

Unbeatable Combination of Comfort and Convenience
Experience a blend of comfortable accommodations and modern amenities at the Best Western On The Avenue. Book your stay now for a memorable visit to Buffalo, New York.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the room price is based on 2 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8.4
Based on 1183 reviews
Cleanliness: 7.7
Service: 9.1
Location: 8.9
Room Quality: 7.8
Amenities: 8.1
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.6
A
Allison • couple • us
7
2026-10-29 • via Nuitee
P
Purcell • family_with_children • us
9
Pros:

Convenient location
African Grey Parrot in the lobby

Cons:

No outlet on both nightstands to plug cellphone in to charge it on both sides of bed.
No room darkening shades/,blinds so light was shining in during the night making it difficult to sleep.
Vending machines only accept change or one dollar bills.

2026-10-28 • via Nuitee
H
heidi • couple • us
10
Pros:

Breakfast was great! Restaurant recommendations were appreciated and very good.

2026-10-23 • via Nuitee
E
Elisangela • family_with_children • br
9
2026-10-21 • via Nuitee
P
Pamela • extended_group • us
6
2026-10-21 • via Nuitee
S
Samantha • couple • us
10
Superb stay!
Pros:

Super clean, amazing location, delicious breakfast, great 24hr gym and the staff were THE BEST!

2026-10-17 • via Nuitee
S
Samuel • family_with_children • us
9
Pros:

I like the whole environment from management to support staff. Food was really good and fresh. Hotel was very clean from every corner. Head management was working as hard as staff and was always visible and full of helpful information about the surrounding area. He's well versed in customer service and having a keen sense on what customers might need. One of the best hotels I have visited and I've been to many .

Cons:

I couldn't find anything that I didn't like except the freezing cold outside which is out of best Western control.

2026-10-16 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-10-14 • via Nuitee
R
Rosa • extended_group • us
10
Very nice invited to go back
Pros:

People and facilities everything wadgoif

Cons:

None

2026-10-13 • via Nuitee
N
Nair • extended_group • gb
7
Pros:

An easy drive to the Niagara Falls.

Cons:

Paper plates and plastic cutlery at breakfast was a bit off putting.

2026-09-18 • via Nuitee
G
Georgios • solo_traveller • gr
9
2026-09-18 • via Nuitee
S
Sally • solo_traveller • us
3
Pros:

Parking available

Cons:

Paint peeling off in places. Musty smell in room. Did not feel clean.

2026-09-17 • via Nuitee
S
Shira • extended_group • ca
7
2026-09-17 • via Nuitee
L
Linda • solo_traveller • us
10
Perfect hotel while visiting Buffalo
Pros:

Very clean, pleasant staff! Beautiful location, conveniently walkable to our concert at Kleinhans Music Hall and to historic downtown for a walking tour the next day. Lots of choices in the area for dinner and coffee and shops. Free parking.

Cons:

Loved every part of our stay

2026-09-15 • via Nuitee
K
Keppel • couple • us
5
2026-09-14 • via Nuitee
B
Blondin • couple • us
7
2026-09-14 • via Nuitee
A
Alan • couple • us
6
Great location in the heart of Allentown neighborhood
Pros:

Modern hotel in a great location within walking distance to many restaurants in Allentown neighborhood. Close to downtown and Elmwood Village areas as well. The free breakfast was pretty good, with some hot food options as well as the usual waffles, toast, and cereal.

Cons:

We didn't care for the setup of the King bedroom. The bathroom sink is practically in the middle of the main room, not the bathroom. The Double Queen room we stayed in previously had a better layout.

2026-09-11 • via Nuitee
U
Umit • family_with_children • tr
7
2026-09-09 • via Nuitee
J
Jill • solo_traveller • gb
9
Perfect one night stop
Pros:

Perfect one night stop

Cons:

Nothing

2026-09-09 • via Nuitee
G
Gloria • extended_group • us
4
Pros:

La limpieza no estaba lo suficiente el cobertor del colchón estaba manchado.

Cons:

La limpieza de la ropa de cama

2026-09-08 • via Nuitee