San Premium Hotel

Hotels
9.8 (880 reviews)
36 - 38 Ha Trung, Hang Bong, Hoan Kiem , Hanoi , vn

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Noise issues
Maintenance needed

Categories

Cleanliness
9.49
Some reviews mentioned the need for repairs and addressing mould in the bathroom.
Service
9.99
Staff are described as exceptionally friendly and helpful across multiple reviews.
Location
10
Excellent location in the Old Quarter, near many attractions.
Room Quality
9.48
Rooms were mostly described as fine, but some reviews noted older rooms and issues such as noise.
Amenities
9.48
Standard amenities with some positive mentions about breakfast, though some improvements noted.
Value for Money
9.97
Good experience balanced with affordable pricing for the location.
Food and Beverage
10
Good breakfast options; however, some reviews suggested improvements in variety.
Overall Experience
10
Overall, guests had very positive experiences with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 22:00

Property Description

Prime Location in Hanoi
Golden Cyclo Hotel is ideally situated just a 7-minute walk from the bustling night market, offering guests the perfect blend of convenience and excitement during their stay.

Comfortable and Well-Equipped Rooms
Each room at Hotel Golden Cyclo is designed for utmost comfort, featuring amenities such as air conditioning, flat-screen TV, minibar, and a private balcony in some rooms. The en suite bathrooms are equipped with either a bathtub or walk-in shower for a relaxing experience.

Delicious Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a delectable array of Vietnamese and Western dishes to satisfy every palate.

Ready to experience the best of Hanoi? Book your stay at Golden Cyclo Hotel now for a memorable and enjoyable visit.

Important information:

Please note that the hotel has 2 entrances.
First entrance: 25 - 27 Ngo Tram Street, Hang Bong ward, Hoan Kiem District, Hanoi
Second entrance: 36 - 38 Ha Trung Street, Hang Bong ward, Hanoi

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Please note that breakfast is served from 06:00 to 10:30 daily.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 880 reviews
Cleanliness: 9.49
Service: 9.99
Location: 10
Room Quality: 9.48
Amenities: 9.48
Value for Money: 9.97
Food and Beverage: 10
Overall Experience: 10
K
Keerthi solo_traveller au
10
Pros:

Tom and staff very friendly

2026-08-22 via Nuitee
羊媽媽 solo_traveller tw
9
Pros:

服務態度

2026-08-22 via Nuitee
E
elena solo_traveller ky
8
Greatvplace for a short stay in Hanoi.
Pros:

Location was excellent so close to everything.
Room nice and big.
Staff super nice and friendly.
Not too noisy even if in the centre of old quarter.
Safe area , cheap and quick laundry.

Cons:

Breakfast didn't have a big variety of international food, mostly Vietnamese.
Mattresses are hard but seems ri be the norm here in Vietnam. I prefer nit softer but that's ok.

2026-08-21 via Nuitee
M
Melani ishara Balasooriya couple au
7
Pros:

Great location and friendly staff

2026-08-21 via Nuitee
B
Benji couple nz
8
2026-08-20 via Nuitee
מור סנדרס family_with_children il
8
2026-08-20 via Nuitee
M
Manuel solo_traveller es
10
Pros:

Personal muy amable y atento.

Cons:

Vendría bien un espejo en la habitación.

2026-08-19 via Nuitee
N
Nomaduma solo_traveller za
10
Wonderful staff, always eager to assist with a smile, very respectful. Tom such a kind and customer centric personal
Pros:

It’s in the centre of everything in Hanoi, clean

Cons:

There was a bit of a mould smell but that doesn’t take away the fact that the hotel is clean

2026-08-19 via Nuitee
S
Suzanne couple ie
9
2026-08-19 via Nuitee
J
Janett solo_traveller cl
10
Pros:

Excelente hotel y el. Personal muy amable y dispuesto ayudar, es sentirse en casa y agradecer a Linh x su amabilidad y sobre todo su entrega con cada pasajero me. Quedé feliz de linh🥰

2026-08-18 via Nuitee
C
Cruz solo_traveller ca
10
Pros:

Beautiful rooms and great service

2026-08-17 via Nuitee
S
Sindy solo_traveller si
10
Pros:

SHORT VESRION: 9.8/10 ⭐

Fantastic hotel in an excellent location, with spacious, clean rooms, good breakfast and everything in the Old Quarter within walking distance. The absolute stars are the staff – incredibly friendly, attentive and always ready to help with anything you need. Special thanks to Tom for organizing our Ha Long Bay trip and to Charlie for some excellent local food and hidden-gem recommendations. The only real downsides were slightly weak water pressure and unreliable Wi-Fi, which can be an issue if you need a stable connection for work. After 4 nights here, we would absolutely stay again and strongly recommend it!

LONG VERSION 😍🔥

We stayed at San Premium Hotel for 2 + 2 nights, with a Ha Long Bay cruise in between, and after four nights here we can comfortably give it a solid 9.8/10.

The absolute stars of this hotel are the staff. Seriously, they are fantastic. Everyone was incredibly kind, attentive and helpful, always ready with recommendations or to help organize something. You really feel looked after here without it ever becoming intrusive.

Tom at the front desk deserves a special mention – 10/10 person. ❤️ The hotel organized our Ha Long Bay cruise for us at a very reasonable price, including transfers there and back to the hotel. Based on our experience, if you need tours or activities around Hanoi, I honestly wouldn't even bother looking for a travel agency first – just talk to Tom.

And if you're looking for food and local recommendations, ask Charlie! He gave us some great tips for hidden gems, restaurants and alternatives to the more touristy places. Definitely your guy for anything local.

As for the hotel itself, the location is excellent. You're within walking distance of pretty much everything you need in and around the Old Quarter, but the hotel is just enough to the side that nighttime isn't excessively loud.

Cons:

/

2026-08-15 via Nuitee
V
Vivian solo_traveller us
10
Convenient location, strongly recommended
Pros:

Location, staff, breakfast

Cons:

Bathroom is a little dated

2026-08-14 via Nuitee
J
Jean-Sébastien solo_traveller fr
9
2026-08-13 via Nuitee
W
William extended_group au
10
very enjoyable in every way.
Pros:

we enjoyed our stay at this hotel; it was centrally located and within easy reach of all the places we wanted to visit. All the staff were very good, and we were able to use their facilities to check on our bookings with all our other hotels.

Cons:

loose toilet seat.

2026-08-13 via Nuitee
A
ANIS solo_traveller tn
10
Pros:

Good And friends

2026-08-13 via Nuitee
T
Tor Einar solo_traveller no
9
2026-08-12 via Nuitee
T
T N solo_traveller nl
10
Alles was goed
Pros:

Ontbijt was goed, personeel was behulpzaam. Ik had een fijne vakantie in dit verblijf

2026-08-11 via Nuitee
E
ELIZABETH SIBEL solo_traveller tr
10
2026-08-10 via Nuitee
Y
Yousef couple us
10
Charlie (Linh) and the rest of the staff were such amazing hosts! You can stay here for the location, but definitely com
2026-08-10 via Nuitee