Ilala Lodge Hotel

Hotels
•
Independent
9 (54 reviews)
Area A8, Victoria Falls , Victoria Falls , ZW
263-712 401 814

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Facilities

Free breakfast
Full-service spa
Boat tours nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
ATM/banking
See all facilities

Review Highlights

Pros:
Enjoyable stay

Categories

Cleanliness
9
Standard quality for this hotel tier.
Service
9
Standard quality for this hotel tier.
Location
9
Standard quality for this hotel tier.
Room Quality
9
Standard quality for this hotel tier.
Amenities
9
Standard quality for this hotel tier.
Value for Money
9
Standard quality for this hotel tier.
Food and Beverage
9
Standard quality for this hotel tier.
Overall Experience
9
Specific sentiment from text.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:34

Property Description

Luxurious Spa and Dining Options
Indulge in massages and facials at the spa followed by a delicious meal at The Cassia Restaurant specializing in Modern European cuisine. Unwind with a drink at the bar or poolside bar.

Convenience and Comfort
Enjoy complimentary wireless internet, concierge services, and use of a nearby fitness facility. With a roundtrip airport shuttle, free self-parking, and a complimentary full breakfast, your stay is hassle-free.

Prime Location
Located in a national park, within a short walk to iconic attractions like Victoria Falls and Zambezi River, explore the wonders of Victoria Falls easily. Book your stay at Ilala Lodge Hotel for an unforgettable experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VFA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

9
Based on 54 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
C
Carolyn • family_with_children • gb
10
2026-05-16 • via Nuitee
A
Amoetsoe • extended_group • gb
1
2026-04-28 • via Nuitee
M
Manditsera • couple • zw
10
2026-04-24 • via Nuitee
J
Jonna • couple • fi
10
2026-04-19 • via Nuitee
C
Colin • solo_traveller • hk
8
2026-04-17 • via Nuitee
F
FAITH • solo_traveller • gb
10
2026-04-16 • via Nuitee
L
Laura • couple • be
9
Gorgeous hotel in a convenient location with excellent restaurant.
Pros:

The breakfast was wonderful. Plenty of choices on the buffet along with delicious options from the menu. Beautiful outdoor and indoor seating options and pleasant attentive staff.

Cons:

Wifi in the room kept dropping. Ended up going to the reception area to have a consistent connection.
Twice assistance requested from the main desk took quite a while (hours) to be addressed.

2026-04-11 • via Nuitee
M
mªAngeles • extended_group • es
9
Buena elección
Pros:

La ubicación. Oir las cataratas desde el hotel fue muy agradable. La habitación confortable con camas cómodas y las instalaciones muy completas.

Cons:

Puede mejorar la eficacia del personal del restaurante un poco lentos . No orientaban bien en el tipo de alimentos de la carta.
El desayuno poco variado y el bufet limitado.

2026-04-07 • via Nuitee
D
Donald • couple • us
10
Had excellent stay - staff is great!
Pros:

Location is perfect. 5 to 10 min. Walk to Victoria Falls.

Cons:

Pillows too soft and mattress could be more comfortable

2026-04-07 • via Nuitee
M
MARIA CHIARA • couple • it
9
Pros:

Il ristorante è la qualità dei piatti serviti la gentilezza del personale, la vicinanza alle cascate raggiungibili a piedi

Cons:

La moquette nelle camere

2026-04-02 • via Nuitee
C
Claudia • solo_traveller • ch
8
Sehr schönes Hotel nahe bei den Victoriafällen gelegen. Sehr gutes Personal, Security und Restaurant
Pros:

Sehr freundliches Personal. Sehr gute Lage nahe der Victoriafälle (zu Fuss erreichbar). Ruhig und gepflegt. Gute Security. Ein tolles Zimmer direkt zum Garten und dem Wildtiergebiet. Sehr schöne Gartenanlage und sehr schöne Pflanzen überall. Eine gute Restauration.

Cons:

Das Frühstücksbuffet war für die Kategorie Hotel viel zu mager (zu kleine Auswahl). Die Brote stammten allesamt aus industrieller Produktion - ich fand fast nichts ohne Konservierungsstoffe (auf die ich unverträglich bin). Die Früchte waren sehr gut.

2026-03-31 • via Nuitee
Z
Zaheer • solo_traveller • au
1
Glad to be gone
Pros:

Nothing. Horrible experience

Cons:

AVOID at all costs UNLESS YOU ARE A WHITE RETIREE!

if you don’t look like a white retiree then you’ll notice a different treatment here by certain staff members. It only takes one person to ruin your entire stay and that’s what happened to me here, let me explain.

Btw, this was a bucket list hotel for me, I had saved my hard earned money and flew here from Kenya as part of my greater Africa trip. I was so excited to stay here. On my first night I went down to dinner, got dressed smartly and looked forward a nice a long dinner with a falls view - that makes a perfect evening right?

Well on arrival the restaurant was totally empty as I had arrived at 6pm exactly when they open (they can check the cameras) I sat down at a Table that was set, there few guests and the restaurant was 99% unoccupied. A firm chap named Godfrey approached me and didn’t greet me with “hello sir , how are you , how is your stay”

None of that, instead he asked me if I’m a paying guest of the hotel. I found that odd and said it shouldn’t matter , I’m here to eat my dinner - again in a very firm way he says “I asking you if you are a guest as these are reserved for hotel paying guests”

I found this very rude but I wanted to divide his attitude and just have a nice meal. He tells me this table is reserved for hotel guests and I must sit elsewhere - he then tells me to get up from that table only to sit me next to the table, one away. When I sat down he wanted to see my room key. Prior to that I see him talking to white guests like they were colonial kings of his past. Maybe he likes to adore those people for tips. Unfortunately I’m not white - I am brown an my treatment was Very Different.

In this time I saw this what was happening, I just got up an left and I told him I was unhappy and leaving

His response “go an tell a supervisor if you’re not happy” and walked away

I went to a restaurant in town ate there.

2026-03-23 • via Nuitee
Y
YOSHIDA • family_with_children • jp
9
Pros:

Good breakfast, facility. Location was great. Room was clean and comfortable.

Cons:

Nothing.

2026-03-23 • via Nuitee
T
Tarik • couple • gb
9
Great location for Victoria Falls
Pros:

Location, short walk to Victoria Falls and very well sign posted and feels secure and safe

Cons:

On the edge of town, where too many people keep hassling you to buy things or give money to them

2026-01-28 • via Nuitee
F
Frank • family_with_children • my
6
Lacklustre stay at high prices
Cons:

Food quality is poor, rooms are very dark, TV selection and quality is very poor.

2026-01-25 • via Nuitee
P
Paul • family_with_children • gb
10
Pros:

The hotel was located in the perfect place.
Spotlessly clean and staff very helpful and friendly.
The room was comfortable.
I cannot recommend this hotel higher and would stay again.

Cons:

Nothing

2026-01-23 • via Nuitee
P
Phoebe • couple • ch
10
2025-12-24 • via Nuitee
P
Penny • solo_traveller • zw
9
2025-10-24 • via Nuitee
P
Paul • family_with_children • au
8
2025-10-19 • via Nuitee
H
Hamda • solo_traveller • ae
10
Pros:

Great location, close to victoria falls activities. Nice breakfast. Staff were very welcoming and helpful. I booked all my activities through the hotel activity center, they arranged all transportation from the hotel to the activity and back to the hotel. They help you arrange your day and make the most of your trip.

Cons:

There is a bar close to the hotel that plays very loud music till sunrise. I was able to sleep after long day of excursion. But otherwise this can be really discomforting.

2025-08-31 • via Nuitee