Hotel Surya, Kaiser Palace

Hotels
7.5 (895 reviews)
S 20/51, A-5, The Mall Road, Varuna Bridge, , Varanasi , IN
+91 542 250 8465

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable food options
Cons:
Poor maintenance
Limited amenities
Unprofessional service experiences

Categories

Cleanliness
6.25
Several reviews mentioned maintenance issues and leaks affecting cleanliness.
Service
7.75
Mixed reviews on staff behavior; some positive mentions counterbalance the negative feedback.
Location
8.75
Multiple reviews praised the central location of the hotel.
Room Quality
7.25
Rooms mentioned as spacious but also noted for maintenance issues.
Amenities
6.75
Limited amenities like the gym and inconsistent pool hours were highlighted.
Value for Money
7.25
Considered good for budget options but not without caveats.
Food and Beverage
8.25
Food quality was generally praised, although some expressed disappointment over limited breakfast options.
Overall Experience
7.75
General sentiment reflects a mixed but acceptable experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:14

Property Description

Historic Royal Palace Turned Hotel
Hotel Surya, a former royal palace of a Nepali king, offers a blend of tradition and modernity. The air-conditioned rooms with private balconies and cable TV provide a comfortable stay.

Luxurious Amenities
Enjoy the outdoor pool, expansive lawn, and rejuvenating spa at Hotel Surya. Aarna Spa offers a range of relaxing treatments, while Canton Royale and Mangi Ferra Cafe serve delectable international cuisine and fresh beverages.

Convenient Location
Located in Varanasi, just a few kilometers from major landmarks like Varanasi Junction Railway Station and Manikarnika Ghat, Hotel Surya is the perfect base for exploring the city.

To experience the charm and luxury of Hotel Surya, book your stay now!

Important information:

Kindly contact the hotel directly for shuttle services to and from Mughalsarai Station and Varanasi Airport. Charges apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VNS

Location

Guest Reviews

7.5
Based on 895 reviews
Cleanliness: 6.25
Service: 7.75
Location: 8.75
Room Quality: 7.25
Amenities: 6.75
Value for Money: 7.25
Food and Beverage: 8.25
Overall Experience: 7.75
D
Deepika • extended_group • in
7
2026-09-18 • via Nuitee
I
Ismail • solo_traveller • in
10
2026-09-14 • via Nuitee
P
PM NL • solo_traveller • nl
7
Pros:

Nice restaurant and location

Cons:

Rooms and bathroom dont meet 4 star expectations

2026-09-12 • via Nuitee
M
Michele • family_with_children • it
8
2026-09-12 • via Nuitee
E
ELINEPA • extended_group • gr
8
Pros:

confort and value

Cons:

location

2026-09-08 • via Nuitee
E
enrico • family_with_children • it
7
2026-09-07 • via Nuitee
M
Marinato • solo_traveller • it
8
Buon hotel in zona tranquilla
Pros:

Bella struttura in zona tranquilla fuori dal traffico e rumori del centro. Camere e bagno ben arredati e buona pulizia.
Piscina pulita e riservata.

Cons:

Buona colazione con anche dolci e croissant, aggiungerei più frutta.

2026-08-28 • via Nuitee
J
Jaiswal • solo_traveller • in
10
Pros:

Very nice

Cons:

Very nice

2026-08-27 • via Nuitee
A
Amit • family_with_children • in
8
overall very good experience but need to increase somehow more
Pros:

Hospitality is good and also staff are experience and well mannered.

Cons:

lack of slippers and extra

2026-08-23 • via Nuitee
B
Bhowmick • family_with_children • in
10
2026-08-23 • via Nuitee
A
Akihisa • couple • jp
8
2026-08-22 • via Nuitee
A
archana • extended_group • nz
9
Beautiful old palace.
Pros:

Variedfood was available.

Cons:

All was good.

2026-08-22 • via Nuitee
S
SRINIVAS • family_with_children • in
7
2026-08-22 • via Nuitee
R
Ramkhalawon • couple • mu
10
Had a wonderful stay and would highly recommend.
Pros:

Everything was perfect;cleanliness,facilities staff,food and location.

Cons:

Nothing.

2026-08-20 • via Nuitee
G
Gallardo Gallardo • solo_traveller • es
9
Pros:

Muy acogedor y personal muy agradable

Cons:

Esta un poco lejos del rio Ganges

2026-08-18 • via Nuitee
R
Raushan • couple • in
9
Very nice and comfortable stay with a nice breakfast
Pros:

Good hotel and good facility and a very nice breakfast place

Cons:

I did not get the hotel in the 2nd time while booking the hotel.

2026-08-18 • via Nuitee
J
Jha • family_with_children • in
10
2026-08-15 • via Nuitee
K
Kumar • solo_traveller • in
10
2026-08-12 • via Nuitee
B
Bipan • couple • in
9
2026-08-09 • via Nuitee
A
Avijit • couple • in
9
We would cherish to stay here again when in Varanasi the next time.
Pros:

Excellent dishes and staff courtesy at the breakfast restaurant although the next day packed breakfast (because of very early morning check out by us) was only normal.

Cons:

A better approach to the property

2026-08-06 • via Nuitee