The Wellington Hotel

Hotels
7.9 (4285 reviews)
81-83 Waterloo Rd , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Bar
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Small rooms
Noise from trains
Poor communication regarding hotel changes

Categories

Cleanliness
7.41
Rooms were clean and modern, but some rooms were described as dark and a bit small.
Service
8.38
Staff were friendly and helpful throughout the stay.
Location
8.92
Great location near Waterloo station, perfect for sightseeing.
Room Quality
6.87
Rooms were described as small and had issues such as being dark and near the train tracks.
Amenities
7.9
Adequate amenities such as breakfast and bar discounts, but some issues with room features.
Value for Money
7.66
Prices considered somewhat high, especially given the room size.
Food and Beverage
8.41
Breakfast received positive remarks and good food reported overall.
Overall Experience
7.68
An overall good experience highlighted by location and service, but with several caveats regarding room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:27

Property Description

Central London Convenience
The Wellington Hotel, located just steps away from The London Eye and Waterloo station, offers a convenient stay for exploring the heart of London.

Delicious Dining Options
Indulge in a variety of breakfast choices from full English to American pancakes, and savor home-made dishes at the on-site pub. Enjoy traditional ales, wines, and premium lagers while watching live sports events.

Comfortable Rooms with Modern Amenities
Relax in en-suite rooms equipped with flat-screen TVs and tea/coffee making facilities. Free WiFi ensures you stay connected throughout your stay.

Experience the best of London with us at The Wellington Hotel. Book now for an unforgettable stay!

Important information:

Please note that there is no elevator in the property or ground floor rooms available, therefore, this property may not be suitable for guests with mobility impairments. Assistance with luggage is available.

All Group bookings of more than 5 rooms require full pre-payment and are nonrefundable.
10% booking deposit due at the time of reservation via Bank Transfer. Once a reservation is received the hotel will provide the Bank account number. 100% full pre-payment 30 days prior to arrival via Bank Transfer on the same account number. After this day the reservation will be nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.9
Based on 4285 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.9
Value for Money: 7.66
Food and Beverage: 8.41
Overall Experience: 7.68
A
Alison • solo_traveller • gb
10
Great stay
Pros:

Great location
Friendly staff
Comfy room

Cons:

Nothing

2026-09-16 • via Nuitee
N
Nadir • solo_traveller • de
5
50 euro daha verip daha iyi yerde ve imkanlarda kalinabilinir
Pros:

calisanlar gercktende yardimci olmaya calisip sorunlarla ilgilendiler. ellerinden geldigince vakit ayirip yardimci olmaya calistilar. bu baglamda arkadaslara tesekkur ederim. onlarda mevcut sikintilarin farkindaydi
Lokasyon cok iyi heryere ulasim yuruyerek saglanabilir. encok bu ozelligi hosuma gitti
carsaf, nevresim temizdi (olmasi gereken)

Cons:

kahvalti dahil bir konaklama yaptigimi dusundum. kahvaltida ekmek krosan musli cesitleri kahve meyvasuyu teryag ve bal vardi. gerikalan hersey ekstra .yani iki gece 450 euroluk bir konaklama icin oldukca zayif bir hizmet
kaldigim oda cok sirin ve endustriyel tasarlanmis ancak pencereler acilmadigi icin odaya temiz hava girmiyor ve surekli nem vardi oyleki terli tshirtim 2 gunde kurumadi
hernekadar tek kiside kalsam 70 cm genisliginde yatak cok yanlis bir tercih nerdeyse kendimi kamp yataginda hissettim
internet hizmetinden faydalanmadim cunku olabilecek en dusuk guvenlik sistemiydi
odada bir tv var ama birkac uydu kanali ve radyo haric hicbirsey yok cunku kurumun netflix gibi uyelikleri yokyani televizyonda sadece goruntu olarak var
ortak alanlardaki tuvaletler iyi hizmet vermeye calisan bir otel icin kabul edilemeyecek kadar agir kokuyordu.

2026-09-15 • via Nuitee
A
Andrew • family_with_children • gb
9
Great stay - but pricey!
Pros:

Location - just over the road from Waterloo and close to the Royal Festival Hall for events and graduations.

Cons:

It was in an excellent location.

2026-09-14 • via Nuitee
O
Olha • solo_traveller • ua
10
2026-09-13 • via Nuitee
N
Narelle • solo_traveller • au
8
Pros:

I loved the character and ambience of the old pub and the beautiful friendly staff who were so helpful. The location was so convenient. I appreciated the little touches such as tea/coffee with fresh milk, biscuits and bottles of water. The breakfast was great with generous servings. There is so much to like about The Wellington.

Cons:

The noise of trains on the two tracks right outside my corner room window worried me but after very full days walking, fatigue, ear plugs the hotel provided and the comfortable bed meant I slept through the rumbling. The trains stop between 1am and 4am.

2026-09-12 • via Nuitee
F
Franziska • extended_group • de
9
2026-09-12 • via Nuitee
M
MARIA ROSA • couple • it
7
Pros:

Posizione, accogliente, ambiente tipico

Cons:

Impossibilità di aprire le finestre, inaccettabile

2026-09-10 • via Nuitee
J
Jessica • solo_traveller • ca
8
It was good; I would stay there again.
Pros:

It is only a minute or two away from the Waterloo tube station which was super convenient.

Cons:

The proximity to to tube station made the “ambient noise” of the trains rather noticeable. Not really an issue at night if you sleep with earplugs like I do.

2026-09-09 • via Nuitee
J
Justin • solo_traveller • gb
10
We didn't meet our Waterloo
Pros:

Lovely food (the pie was fantastic), great pub, cosy room, very quiet. In the morning the breakfast was great

2026-09-08 • via Nuitee
Q
Qi • family_with_children • us
10
Pros:

friendly and helpful staff, delicious breakfast with a good varietly

2026-09-07 • via Nuitee
A
ANNA • solo_traveller • cz
9
Great location and nice atmosphere, but the reception area inside the bar was very noisy and made communication difficul
Pros:

I really liked the location and the overall atmosphere of the hotel. The bar on the ground floor was a nice touch and added a lot of character to the place.

Cons:

The reception being located inside the bar was not ideal. It was very noisy, which made it difficult to communicate with the staff and hear or understand the information clearly.

2026-09-07 • via Nuitee
B
Benjamin • solo_traveller • gb
9
Great place to stay
Pros:

Really friendly staff

Cons:

Train noise

2026-09-06 • via Nuitee
R
Randolph • solo_traveller • gb
10
Well appointed and well placed.
Pros:

It is a very high class property in a central location with rail-lines on three sides and Waterloo Station enterance directly in front. This may seem as though it would lend it self to a poor condition, however it's outfittings and furnishings are of the highest quality possible. In addition from my room I could stare at Saint Paul's Cathedral while I drifted off to sleep.

2026-09-05 • via Nuitee
N
Niko • solo_traveller • pt
10
2026-09-04 • via Nuitee
Z
Ziyan • couple • us
8
location is ecellent
Cons:

there is not elevator, it is hard for senior customers with luggage.

2026-09-03 • via Nuitee
S
stephen • solo_traveller • au
9
2026-09-02 • via Nuitee
R
Rafal • solo_traveller • pl
4
Great location, but staff not responsive nor attentive
Pros:

Perfect location, nice, stylish pub downstairs, and a wide variety of breakfast options. 

Cons:

Overall, however, I would not recommend this place.
A Luxury Double Room booked 7 months in advance was not provided; instead, we were given a room with twin beds pushed together, leaving a gap between them. A complaint lodged with the staff the following morning resulted in no apology, compensation, or explanation.
A second complaint made the next day to a different staff member was brushed off with the remark that the hotel sees little difference, as both room types are very similar—so what was the issue? (Interestingly, the hotel still distinguishes between both room types on its website). I suggest management test the sleeping comfort of a proper king-size bed versus two beds pushed together.
When I book a "Luxury Double Room", I expect exactly that specification, not something merely "similar".
To make matters worse, breakfast on the first day was barely warm, and the duvet cover was put on inside out (improved on our request).

2026-08-31 • via Nuitee
M
Maria Jesus • couple • pt
5
Razoável
Pros:

Normal

Cons:

Escadas

2026-08-30 • via Nuitee
W
wendy • solo_traveller • gb
10
Very helpful staff. Arranged an upgrade easily
Pros:

Perfect location for my pre planned night out

Cons:

Nothing

2026-08-29 • via Nuitee
S
Sean • solo_traveller • gb
10
Great Location, Great Staff, Great Breakfast!
Pros:

Perfect location in the heart of Waterloo above a charming traditional pub. Lower Marsh Street and The Cut just a few hundred metres away and the train and underground station directly opposite.

2026-08-28 • via Nuitee