The Wellington Hotel

Hotels
7.9 (4180 reviews)
81-83 Waterloo Rd , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Bar
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Small rooms
Noise from trains
Poor communication regarding hotel changes

Categories

Cleanliness
7.41
Rooms were clean and modern, but some rooms were described as dark and a bit small.
Service
8.38
Staff were friendly and helpful throughout the stay.
Location
8.92
Great location near Waterloo station, perfect for sightseeing.
Room Quality
6.87
Rooms were described as small and had issues such as being dark and near the train tracks.
Amenities
7.9
Adequate amenities such as breakfast and bar discounts, but some issues with room features.
Value for Money
7.66
Prices considered somewhat high, especially given the room size.
Food and Beverage
8.41
Breakfast received positive remarks and good food reported overall.
Overall Experience
7.68
An overall good experience highlighted by location and service, but with several caveats regarding room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:27

Property Description

Central London Convenience
The Wellington Hotel, located just steps away from The London Eye and Waterloo station, offers a convenient stay for exploring the heart of London.

Delicious Dining Options
Indulge in a variety of breakfast choices from full English to American pancakes, and savor home-made dishes at the on-site pub. Enjoy traditional ales, wines, and premium lagers while watching live sports events.

Comfortable Rooms with Modern Amenities
Relax in en-suite rooms equipped with flat-screen TVs and tea/coffee making facilities. Free WiFi ensures you stay connected throughout your stay.

Experience the best of London with us at The Wellington Hotel. Book now for an unforgettable stay!

Important information:

Please note that there is no elevator in the property or ground floor rooms available, therefore, this property may not be suitable for guests with mobility impairments. Assistance with luggage is available.

All Group bookings of more than 5 rooms require full pre-payment and are nonrefundable.
10% booking deposit due at the time of reservation via Bank Transfer. Once a reservation is received the hotel will provide the Bank account number. 100% full pre-payment 30 days prior to arrival via Bank Transfer on the same account number. After this day the reservation will be nonrefundable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 4180 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.9
Value for Money: 7.66
Food and Beverage: 8.41
Overall Experience: 7.68
W
Wickersham • couple • us
9
Other than the elevator issue the hotel is very nice and the pub and restaurant is very nice and great food. Staff was v
Pros:

The location to the Waterloo train and underground was perfect.

Cons:

There’s no lift/elevator. Had to climb up 4 flights of stairs each time you left the hotel.

2026-07-04 • via Nuitee
I
Imran • solo_traveller • ie
7
Pros:

Good value for the price

2026-07-04 • via Nuitee
R
Ruby • solo_traveller • gb
7
2026-07-03 • via Nuitee
L
Lorri • couple • us
1
The train tracks literally ran through the two buildings of the hotel.
Pros:

They stocked free, high quality ear plugs in the room, which were desperately needed.

Cons:

The windows in our “Luxury Double” room had opaque film on them and could not be seen out of. It is not unreasonable to expect a window that can be seen out of when paying over four hundred dollars a night. Train tracks, plural, passed within 15 feet of our room, two on one side, 1 on the other. When we complained, the staff responded with snark and made no attempt to rectify the problem. The decor was dingy and old, with chipped paint, tired furnishings, moldy shower, exposed pluming in the bathroom. The entrance was in an alley next to the garbage bins and graffiti.
I travel extensively and have realistic expectations of big city hotel rooms. This hotel was misrepresented and absurdly overpriced.

2026-07-03 • via Nuitee
F
Francesca • family_with_children • gb
10
Friendly, cosy, and a perfect location!
Pros:

ALL the staff were lovely, and went to a lot of effort to make my son’s birthday special. The room was cosy and clean, the facilities were good and despite being central Waterloo, we managed to get a really good nights sleep. The food in the pub was good, especially the breakfast. The hotel is in the perfect location for the train, London eye, dungeons and aquarium.

Cons:

Nothing I can comment on but be mindful that the hotel doesn’t have a lift!

2026-07-02 • via Nuitee
C
Chiara • solo_traveller • ch
7
Family weekend in L
Pros:

-Location

-Fridge with water, coffee and tea

-climated pub with good food (discount included)

Cons:

-
complicated check-in process (we arrived 1.5h before check-in and as it was time, there was a huge line, and the check-in almost took 30 minutes)
-little space to move and install things in the rooms

2026-06-30 • via Nuitee
S
Sara • solo_traveller • se
8
Pros:

Läget var toppen! Mysigt rum.

Cons:

Mycket ljud från puben och tågen.

2026-06-30 • via Nuitee
D
dejanats • family_with_children • se
10
2026-06-29 • via Nuitee
J
Jill • solo_traveller • nz
7
Pros:

It was clean and comfortable and the staff were excellent. The breakfast was superb and its proximity to Waterloo station very convenient.,

Cons:

Fairly steep stairs and no lift. It was a bit noisy.

2026-06-29 • via Nuitee
H
HUNTER . • solo_traveller • gb
9
2026-06-29 • via Nuitee
D
Deirdre • family_with_children • ie
8
Pros:

Great value for money, great location for sightseeing and travel, comfortable, clean and friendly

2026-06-29 • via Nuitee
G
Giacomo • solo_traveller • it
10
Hotel perfetto, pulizia perfetta e zero rumore ambientale
Pros:

la pulizia era eccezionale, staff accogliente e nonostante sia sopra un pub e di fianco ad una ferrovia non c’era per niente rumore

2026-06-29 • via Nuitee
S
Saskia • couple • us
1
2026-06-29 • via Nuitee
J
JimMacNaughton • Friends getaway • Perth, Greater Perth, Western Australia
10
Excellent stay, location is great.
Pros:

Excellent recent stay on a tour around London. The Wellington is a pub right in the heart of the sights. Great breakfast, nice people and we will definitely stay again.

2026-06-28 • via Tripadvisor
D
Daniel • solo_traveller • gb
9
2026-06-28 • via Nuitee
S
Stuart • couple • gb
8
2026-06-28 • via Nuitee
M
Mirjam • solo_traveller • nl
9
2026-06-27 • via Nuitee
R
renata • solo_traveller • ch
9
Pros:

Ein Pub Hotel ist besonders. Mir haben die Ambiance, die konfortabel renovierten Zimmer (sie sahen zumindest neu aus), die "echte" Freundlichkeit und Hilfsbereitschaft des gesamten Personals, das Frühstück sehr gefallen.

Cons:

Es ist eines der wenigen Hotels in dieser Preisklasse, wo die Chancen für ein early checkin gering sind, was durch Gegebenheiten sehr nachvollziehbar ist. Auch wenn 15.00h inzwischen in London üblich ist, ist es halt doch mitten im Nachmittag. Bei Ankunft gehe ich einfach gerne kurz aufs Zimmer, bevor ich los ziehe. Aber das ist ein persönlicher Minuspunkt und trübt den sehr guten Gesamteindruck nicht!

2026-06-26 • via Nuitee
D
Demetrio • couple • it
8
Pros:

Posizione ottima vicino stazione Metro e treno Waterloo, colazione abbondante .
L’unica pecca il letto alto

2026-06-24 • via Nuitee
A
Apollo • solo_traveller • ke
7
2026-06-24 • via Nuitee