Hotel Playa Encantada

Hotels
•
Kavia Hotels
8.6 (302 reviews)
Calle 12 bis Norte esquina Avenida 20 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Shuttle service (additional charge)
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Noisy rooms
Inconsistent internet service

Categories

Cleanliness
8.33
Mixed sentiment; cleanliness noted as a concern with dirty kitchen cabinets in one review.
Service
9
Generally positive feedback, though some noted lack of responsiveness regarding internet issues.
Location
9.24
Location praised in several reviews, mentioned as central and convenient.
Room Quality
8.19
Some rooms perceived as simple; mixed feelings about noise and furniture quality.
Amenities
8.72
Amenities received neutral to positive mentions; some concerns about pool temperature.
Value for Money
8.78
Hotel noted as affordable and reasonably priced for the offered services.
Food and Beverage
7.73
Complaints about the lack of coffee offered on certain mornings.
Overall Experience
8.8
The overall impression is positive, despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 15:42

Property Description

Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.

Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.

Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.

Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 302 reviews
Cleanliness: 8.33
Service: 9
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.78
Food and Beverage: 7.73
Overall Experience: 8.8
E
Edaena • solo_traveller • mx
10
Excelente ubicación!!!
Pros:

En general todo me gusta, tiene una excelente ubicación, cuenta con elevador, la alberca muy bien, las habitaciones amplias con frigobar, camas amplias limpias, sabanas blancas, caja de seguridad, clóset, ganchos, agua caliente ♨️, estacionamiento, a unos minutos caminando Walmart y Soriana, cerca coco bongo y 5ta avenida, el personal amable. Es mi segunda vez y seguirá siendo las veces que vaya.

Cons:

Al inicio la habitación que me tocó no me agradó había algunos detalles y me apoyaron de inmediato a cambiarme, eso fué muy bueno, quizá sólo cambiar la cortina en la ventana. Me gusta todo.

2026-06-06 • via Nuitee
S
Senese • family_with_children • mx
9
Pros:

The size of the room and the pool

Cons:

The room was very simple, with little decoration

2026-06-05 • via Nuitee
G
Geovany Briceño • solo_traveller • mx
9
Buen lugar para descansar ...
Pros:

La ubicación es ideal, cerca de todo lo importante ...

Cons:

Todo bien ...

2026-06-02 • via Nuitee
M
Melanie • solo_traveller • cl
8
Bien
Pros:

Mucho espacio en la habitación. Todo completo, microondas refrigerador, para cocinar, plancha, secador de pelo, toallas, shampoo.

Cons:

Ideal que hubiesen más reposeras y más sombra. Un poco de acondicionador hubiese sido genial ya que como viajante uno no anda con esas cosas. La cama para mi fue muy dura y las almohadas también duras y muy altas. También opino que es solo para 2, ya que si bien el sillón es amplio para una tercera persona esa zona no cuenta con aire acondicionado.

2026-05-30 • via Nuitee
J
Jane • solo_traveller • gb
7
2026-05-29 • via Nuitee
C
Chris • family_with_children • mx
8
Pros:

Cercanía al ADO.

2026-05-29 • via Nuitee
A
Alaknanda • extended_group • au
5
2026-05-19 • via Nuitee
A
Alberto Angel • solo_traveller • mx
7
2026-05-14 • via Nuitee
A
Andres • solo_traveller • co
9
Bien lugar para hospedarse en playa del Carmen
Pros:

Es muy central a los lugares turísticos

Cons:

algunas habitaciones que dan a la calle el fds se escucha ruido

2026-05-14 • via Nuitee
T
Tiffany • solo_traveller • au
8
2026-05-10 • via Nuitee
R
Rocío Torregiani • solo_traveller • ar
9
Pros:

Las habitaciones son comodas y limpias. El resto de las instalaciones tambien.

Cons:

El desayuno es muy rico pero se realiza en un bar a 3 cuadras del hotel. Eso es un poco incomodo.
Nuestra habitacion estaba en frente de la estacion de colectivos y algunos dias fue un poco ruidosa.

2026-05-09 • via Nuitee
F
Francisco Emmanuel • solo_traveller • mx
10
2026-05-01 • via Nuitee
S
Sergio • solo_traveller • mx
8
Pros:

Ubicacio,Ubicación, cocina

Cons:

Estado del refrigerador, el microondas hacía ruido

2026-04-30 • via Nuitee
M
Maria Soledad • family_with_children • ec
9
Muy bien alojamiento, habitación confortable.
2026-04-19 • via Nuitee
M
Marian • family_with_children • ro
9
2026-04-17 • via Nuitee
L
Lavinia • family_with_children • ro
9
Good location, big rooms and clean hotel
Pros:

Very good location, it was cleaned every day and the staff was helpful.

2026-04-15 • via Nuitee
C
ConchaCr3 • family_with_children • mx
8
Bien
Pros:

La ubicación es excelente cerca de supermercado y cercano a la 5a avenida nos moviamos a pie sin problemas

Cons:

El tanque del baño tenia un problema, lo reportamos y no lo arreglaron ni nos promocionaron otra habitación.

2026-04-14 • via Nuitee
S
Sabrina • solo_traveller • it
7
Cheap hotel in a great location
Pros:

Perfect location, close to ADO bus station (Playa del Carmen Alterna) and Cocobongo club. Just a 10-minutes walk from the 5th Avenue. The room was basically an apartment, with a kitchen space. Very spacious and quiet, as the bedroom was overlooking the swimming pool. Staff was ready to help when needed.

Cons:

Sink tap was missing a filter. Shower was cold for the last 3 days of our stay and water pressure was low. Overall, we would have expected a higher quality.

2026-04-13 • via Nuitee
R
Robert • couple • us
6
pleasant stay but bring your ear plugs
Cons:

the extreme noise every night from large buses being washed with motors running in the neighboring lot made sleep difficult

2026-04-08 • via Nuitee
F
Franco • family_with_children • cl
6
Pros:

Ubicacion

Cons:

Camas algo duras, pocos canales en TV, papel higiénico baja calidad

2026-04-07 • via Nuitee