Encanto Riviera

Hotels
8.4 (65 reviews)
Calle 10 entre Av 25 y Av 20 Col. Centro , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Non-smoking throughout
Invoice provided
Free wired internet
Pool sun loungers
Internet access
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Review Highlights

Pros:
Great location
Helpful staff
Comfortable living spaces
Cons:
Check-in issues
Cleanliness concerns
Limited toilet paper

Categories

Cleanliness
7.55
Concerns about cleanliness were raised, specifically regarding the bathroom and the overall upkeep.
Service
9.05
Service was seen positively, with staff being described as super nice and helpful.
Location
9.05
The location is very convenient, close to Walmart and other amenities.
Room Quality
8.05
The apartment was comfortable but had some issues with the mattress quality.
Amenities
8.05
Amenities were appreciated, particularly the pool and relaxation deck.
Value for Money
8.55
Generally good value for the price, though some concerns about missing essentials.
Food and Beverage
8.45
No specific feedback provided; considered 'Standard quality for this hotel tier.'
Overall Experience
8.45
The overall experience was satisfactory but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 14:42

Property Description

Luxurious Accommodation with Free WiFi

Modern Amenities and City Views
The Encanto Riviera offers a comfortable stay with air conditioning, a fully equipped kitchen, and a private balcony with stunning city views. Guests can enjoy a flat-screen TV, safety deposit box, and complimentary toiletries in the modern bathrooms.

Relaxing Outdoor Spaces
Unwind by the swimming pool or take a leisurely stroll in the garden at Encanto Riviera. Perfect for families, this aparthotel provides a peaceful retreat in the heart of Playa del Carmen.

For a delightful stay in Playa del Carmen, book your accommodation at Encanto Riviera now to experience luxury and comfort at its best.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 65 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.45
S
san • solo_traveller • mx
9
2026-05-17 • via Nuitee
M
Marvin • couple • nl
10
Prima
Pros:

Groot appartement met aparte slaapkamer. Groot bed. Aparte airco voor slaapkamer en woonkamer. Grote bruikbare keuken. Balkon.

Cons:

Weinig info bij inchecken. Schoonmaak was na 3 van de 4 dagen, eigenlijk net voor de weg gingen.

Er is niets om zelf schoon te maken of af te wassen in de keuken, zoals een doekje, spons en afwasmiddel.

Parkeren is betaald, of gratis bij Walmart

2026-05-03 • via Nuitee
K
Katharina • solo_traveller • at
1
Reinfall!
Cons:

Es hat niemand geöffnet und ich konnte nicht einchecken. Es hat auch niemand auf Nachrichten reagiert!

2026-02-11 • via Nuitee
L
Lizbeth • couple • pa
10
Me encantó
Pros:

Todo muy lindo, espacioso, súper céntrico

Cons:

Ciertas cositas que mejorar en cuanto a limpieza

2025-11-09 • via Nuitee
A
Andrea • family_with_children • ve
10
Pros:

El acceso a la pisicina desde el depto

Cons:

Muy poco papel higiénico para 3 noches, 1 rollo.

2025-11-06 • via Nuitee
N
Nallely • solo_traveller • mx
5
Fin de semana...
Pros:

La cercanía pues tiene un walmart a unas cuadras, cerca del centro, a unas cuantas de la terminal de autobuses.

Cons:

Desde mi llegada la persona que me.atendio no sabia nada de lo que tenia que rellenar,y prácticamente yo tuve que realizar mi registro a mi llegada e incluso cobrarme en la terminal ya que la persona no sabía usarla y yo no llevaba efectivo, no habia toallas de alberca, el colchón era bastante incomodo y duro, el área del roof dejaba mucho que desear ya que se veía muy descuidada la alberca, el baño del roof tenía sarro, cuando realice mi check out no hubo nadie y solo deje mis llaves, algunas cosas se veían viejas

2025-11-02 • via Nuitee
M
MARCO ANTONIO • solo_traveller • mx
8
2025-10-19 • via Nuitee
M
Markus • couple • ch
9
comfortable, covenient,
Pros:

very nice apartment, comfortable beds, large living room
excellent pool & relax deck
super nice people serving the apartments, around for any questions
very convenient location, close to Walmart and Spanish Super-Markes
many restaurant, local food and streetstands, coffee shops
5th Street max 10mn easy walk

Cons:

none

2025-09-13 • via Nuitee
M
Markus • couple • ch
10
2025-08-29 • via Nuitee
E
Erika • couple • mx
10
Pros:

Muy bonito y cómodo el departamento, necesitábamos un hotel cerca del ado, por lo que resultó muy bien ubicado, también está cerca de la plaza y de supermercados. la cocina está equipada.. No usamos la alberca pero se veía limpia y tranquila.

Cons:

No había jabón para platos para dejar lavados los platos que usamos. Sería bueno que incluyera algo para limpiar como una escoba, trapeador y recogedor en caso de que algo se cayera o meter arena.
En realidad todo me encantó.

2025-08-25 • via Nuitee
A
Aviv • couple • il
10
The absolute best!
Pros:

BIG appartement, superb location, one of the best!
A fully functional apartment, super comfy, huge bed.
2 minutes walk from walmart, mega, ADO, the main street and local groceries like oxxo etc.
The host is very nice and responsive.

This place actually feels like home😊.

Honestly, the best place I've been in a long time and the value for the money you spend is absolutely phenomenal!

Cons:

We didn't get cleaning equipment like dishsoap, sponge etc.

2025-08-20 • via Nuitee
M
mouso • couple • ar
10
Pros:

La atención del personal . Las instalaciones ubicación todo

2025-08-19 • via Nuitee
E
Elsa • couple • mx
10
Fascinante
Pros:

Absolutamente todo está increíble, el lugar súper seguro, excelente administrador. La ubicación ni se diga está todo céntrico y a unas cuadras de la 5ta avenida

Cons:

Que no pude disfrutar más 😃

2025-08-15 • via Nuitee
J
Joseph • couple • us
10
Pros:

I've stayed here many times over many years. Don't expect luxury but its a great clean place to stay with nice size units and with excellent friendly staff.

2025-08-14 • via Nuitee
I
Ivonne Alonso • couple • mx
10
Pros:

La ubicación

2025-07-08 • via Nuitee
T
tiki • family_with_children
10
Pros:

Everything was great
Stuff was helpful and kind
Location is great,close to everything
Just I wish it was everyday cleaning
But overall we love it and def highly recommend

2025-04-22 • via Nuitee
G
Glenn • partner
8
Pros:

The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.

2025-02-04 • via Nuitee
R
Ronald
2
Bad business
Pros:

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.

2025-01-21 • via Nuitee
R
Robert • partner
2
Pros:

We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(

2025-01-14 • via Nuitee
A
Arthur
10
Pros:

Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!

2024-12-29 • via Nuitee