Crowne Plaza Kunming City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.5 (123 reviews)
No. 399 Qingnian Road, Kunming City , Kunming , CN
+86 871 6315 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great central location
Friendly and helpful staff (many named)
Clean, modern rooms
Excellent/bountiful breakfast
Spacious rooms
Good value for price
Cons:
Intermittent bad Wi‑Fi / internet connection
Restaurant food freshness concerns
Room issues: air conditioning failures, soft pillows, inconvenient lighting
Occasional faulty mini-fridge
Isolated unfriendly lobby-bar staff

Categories

Cleanliness
9
Multiple mentions of 'clean' and 'modern', long stays praising housekeeping and overall room cleanliness; no significant cleanliness complaints.
Service
9
Consistent praise for staff and named employees (concierge, front desk, housekeeping) described as exceptionally helpful and attentive, with only isolated minor service negatives (e.g., a dour lobby-bar staff member).
Location
9
Very frequently cited as a major positive: central, close to everything, great/very good location across many reviews.
Room Quality
8
Rooms described as big and spacious and generally comfortable but several negative notes (air conditioning malfunction for some stays, inconvenient lighting, too-soft pillows, occasional faulty mini-fridge).
Amenities
8
Good lobby and hotel facilities noted; breakfast and afternoon tea available. Some amenity issues reported (slow/poor Wi-Fi, fridge problems, mixed feedback about restaurant quality).
Value for Money
8.5
Explicit comments that the hotel offers very good value/ratio quality-price and 'ok for the price' for some services; overall perceived as good value.
Food and Beverage
7.5
Breakfast repeatedly praised (abundant selection, very good breakfasts), but the hotel restaurant received specific criticism (food not fresh, not up to 5-star expectation) leading to mixed sentiment.
Overall Experience
9
Dominantly positive overall impressions: many excellent-stay reports, repeat guests planning to return, strong staff/service and location impressions despite a few service/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Accommodations
Experience comfort and style at Crowne Plaza Kunming City Centre with modern amenities like flat-screen TVs, air conditioning, and minibars in every room. The private bathrooms feature both a shower and a bathtub for your relaxation, along with an iPod docking station for entertainment.

Impressive Facilities
Indulge in the hotel's outdoor pool, fitness center, and grand conference room. Whether you're here for leisure or business, our shared lounge, ticketing service, and tour desk cater to all your needs. Plus, enjoy the convenience of free WiFi and parking during your stay.

Culinary Delights
Savor a delightful culinary experience with a variety of Chinese and Western dishes at our on-site restaurants. From local flavors to international cuisine, satisfy your taste buds without leaving the comfort of the hotel.

Book now for an unforgettable stay at Crowne Plaza Kunming City Centre.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KMG

Location

Guest Reviews

8.5
Based on 123 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
J
Joris • family_with_children • vn
10
2026-10-19 • via Nuitee
L
Laurent • family_with_children • fr
9
Pros:

Tout le confort d'un 5 étoiles. Rien à redire !
Le restaurant de l'hôtel.
L'emplacement.

Cons:

Rien

2026-10-19 • via Nuitee
L
Liwen • couple • us
9
2026-10-14 • via Nuitee
P
Piotr • couple • pl
10
Pros:

Bardzo dobry stosunek jakości do ceny, świetna lokalizacja, ujmująca obsługa (z wyjątkiem ponurej pani w lobby barze 😊) bardzo dobre śniadania. Jedyny minus to słabo działająca lodówka. Polecam ten hotel

2026-09-14 • via Nuitee
S
Sopheap • family_with_children • kh
7
The location is good, the lobby is welcoming, the breakfast was wonderful and the concierge staff was very helpful. Howe
Pros:

Location is good and the lobby hall is welcoming. Breakfast was wonderful and front desk staff was all helpful.

Cons:

I found the room lighting not convenient and my room Aircon didn’t work properly for 3 out of 4-night stay. My family experience with the food at the restaurant at 4th floor is not positive. The food seemed not fresh as we expected from a 5-star restaurant.

2026-08-26 • via Nuitee
T
Tien Fu • solo_traveller • my
9
Pros:

The front desk staff member, Jennifer Tuan, is exceptionally helpful.

2026-08-25 • via Nuitee
T
Tien Fu • solo_traveller • my
9
Pros:

The front desk staff member, Jennifer Tuan, is exceptionally helpful.

2026-08-25 • via Nuitee
N
Natanael • couple • th
9
Excellent hotel inside the city centre, close to everything.
Pros:

Staff was all lovely and did their outmost to please, although their English is still not good.

Cons:

I really liked everything about the hotel!

2026-08-22 • via Nuitee
A
abdullah • solo_traveller • kw
9
Pros:

All

Cons:

Nothing

2026-08-17 • via Nuitee
A
Anwar • couple • bd
9
I suggest to stay for homely environment
Pros:

Excellent hospitality. Near to city centre. Staffs are helpful

2026-08-07 • via Nuitee
M
monica • couple • it
8
2026-08-07 • via Nuitee
M
Marisa • couple • th
9
2026-07-09 • via Nuitee
K
Kada • family_with_children • kh
10
Pros:

Great Location, Great service

Cons:

Everything is good

2026-07-03 • via Nuitee
S
Steven • solo_traveller • sg
8
June 2026
Pros:

Modern, clean, good location

Cons:

Breakfast could be better, but ok for the price

2026-06-21 • via Nuitee
M
Muhammad Anwar • solo_traveller • sg
9
Great location and clean
Pros:

Location and cleanliness. Big and spacious room

Cons:

Nothing

2026-06-17 • via Nuitee
H
Huan Seng • couple • sg
7
Pros:

Location and breakfast ok

Cons:

Pillow too soft and wifi very bad

2026-06-17 • via Nuitee
M
Marcus • couple • sg
10
2026-06-16 • via Nuitee
J
Jeffrey • family_with_children • sg
10
2026-06-10 • via Nuitee
D
DANIEL BERNARD ANDRE • couple • fr
9
2026-06-10 • via Nuitee
L
Lorada • family_with_children • re
9
Un séjour de qualité
Pros:

Comme l'année dernière, notre séjour au Crowne Plaza Center hotel de Kunming nous a enchanté.
Cette fois-ci, nous sommes restés 15 jours. La qualité de l'accueil de l'ensemble du personnel est incomparable.
Des félicitations spéciales à Jack, qui reste une personne exceptionnelle, ainsi qu'à Erzan et Ada qui étaient au petit soin pour nous.
Un grand merci aussi à Judith, Lucy, Quentin, et tous ceux dont je n'ai pas retenu le prénom, mais qui ont grandement participé à notre bien-être. Du personnel de ménage jusqu'au Responsable, ils sont tous au top !
Il suffit parfois d'un simple sourire pour vous donner le sentiment d'être chez vous
N'hésitez pas à y séjourner, vous ne serez pas déçus.
Nous avons déjà décidé d'y revenir l'année prochaine !

Cons:

Pas de points négatifs.

2026-06-04 • via Nuitee