Suites Corazon

Hotels
8.9 (1824 reviews)
Calle 14 norte entre 5ta y 10a. avenida , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Noise from construction
Discrepancies in room quality

Categories

Cleanliness
8.29
Multiple reviews indicated issues with cleanliness and poor ventilation due to construction.
Service
9.26
The staff received positive feedback for being friendly and helpful, particularly Yomira and Teresa.
Location
9.8
Many reviews praised the central location of the hotel, providing easy access to attractions.
Room Quality
8.25
Rooms were described as spacious, but some complaints arose about the difference between the shown photos and reality.
Amenities
8.78
Amenities like the kitchenette and pool were appreciated, though some lacked necessary items.
Value for Money
9.24
The hotel is considered to provide excellent value for money, especially in terms of location and spacious rooms.
Food and Beverage
8.79
No specific comments were made about food and beverage quality.
Overall Experience
8.76
Overall, guests had a positive experience despite some criticisms, especially regarding noise and construction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:26

Property Description

Prime Location near the Beach
The Suites Corazon offer a prime location just a 3-minute walk from the beautiful beach in Playa del Carmen. Perfect for beach lovers looking for convenience and relaxation.

Convenient Amenities
Each stylish suite is equipped with free Wi-Fi, flat-screen TVs, and a daily cleaning service. Guests can also enjoy the convenience of a microwave, mini-fridge, and a private balcony in their air-conditioned rooms.

Dining and Shopping Options
With various restaurants and supermarkets within a short walking distance, guests can easily explore local and international cuisine options. Additionally, the renowned 5th Avenue is just a 5-minute walk away, offering shopping, dining, and sightseeing opportunities.

Ready to experience the perfect blend of comfort and convenience at Suites Corazon? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 1824 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.79
Overall Experience: 8.76
C
CRISTINA • solo_traveller • mx
6
2026-05-29 • via Nuitee
R
Rudi • couple • it
8
2026-05-28 • via Nuitee
A
Andre P Gomes • solo_traveller • br
8
Pros:

Funcionários muito prestativos e amáveis. Nos deram dicas e o número de telefone para qualquer eventualidade. A localização é muito boa e segura. O apartamento muito amplo e limpo.

Cons:

Nada a declarar.

2026-05-28 • via Nuitee
K
kim • solo_traveller • us
7
2026-05-28 • via Nuitee
Émilie • solo_traveller • fr
10
Parfait
Pros:

Très bel établissement avec des appartements assez grands, fonctionnels et propres. Le personnel est adorable , bien situé et bon rapport qualité prix.
N’hésitez pas

Cons:

Rien du tout

2026-05-28 • via Nuitee
D
Diana • solo_traveller • mx
10
Pros:

Bien

2026-05-27 • via Nuitee
G
gustavo • solo_traveller • ar
10
Pros:

Ubicación, limpieza, comodidad, personal.

Cons:

Cero

2026-05-27 • via Nuitee
B
Beatriz • couple • es
9
2026-05-26 • via Nuitee
G
Gabriel • solo_traveller • mx
8
Pros:

El hotel esta bonito y cómodo, la recepcionista me atendio muy bien.

Cons:

El recepcionista de la tarde, muy rudo, me pidio bajarle a la música de una manera muy grocera, es un cubano que no tiene tacto. No sabe de hostelería, todo bien y el arruino la experiencia.

2026-05-26 • via Nuitee
B
Belfakir • solo_traveller • de
10
Pros:

All

Cons:

Nothing

2026-05-25 • via Nuitee
A
Ana Milena • couple • co
10
Pros:

Me encantó

Cons:

Nada

2026-05-24 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Pros:

Ĥola sin palabras

Cons:

Que no hay desayuno

2026-05-23 • via Nuitee
B
Badilla Ortiz • couple • cr
8
Buena ubicación
Pros:

Excelente ubicación, hay muchas actividades cerca, así como tiendas si buscas hacer compras.
Cerca del Walmart, restaurantes y demás.

Cons:

No estaban muy limpias las habitaciones, el piso algo sucio.
El baño no está en buen estado, nos avisaron y nos resolvieron pero sonaba muy duro.

2026-05-23 • via Nuitee
R
Ricardo • family_with_children • mx
10
Pros:

El hotel tiene una ubicacion maravillosa, se encuentra a unos pasos de la Quinta Avenida, muy cerca de los principales comercios y restaurantes.

2026-05-22 • via Nuitee
L
Lauren • solo_traveller • au
10
Pros:

I loved this property. Huge room! Aircon, clean, little kitchen, everything you could possibly need. Huge bed ! Most comfortable stay I had in Mexico and felt so safe. I was unwell and was so grateful to have booked this room. Good location as well.

Cons:

They don’t have somewhere to fill up your water.

2026-05-22 • via Nuitee
A
Abril • couple • es
8
Comodidad, limpieza y personal muy amable
Pros:

La ubicación, la limpieza y la comodidad de la habitación

Cons:

El baño, la ducha tenía muy poca potencia, la temperatura era difícil de regular y el soporte de la alcachofa de ducha estaba rota. También que el enchufe de la mesita de luz no funcionaba si la luz estaba apagada así que cargamos los móviles en el baño

2026-05-22 • via Nuitee
M
Maricci • family_with_children • mx
1
Evita hospedarte aquí
Pros:

La amplitud de las habitaciones y la ubicación del lugar..
Muy céntrico

Cons:

El personal que labora ahí.
Bastante déspota y groseros.
Te cobran entre 60 USD y 100 USD extra por reserva, al llegar.
Te roban tus pertenencias y luego no se hacen responsables.
Te culpan y dudan de ti.

2026-05-20 • via Nuitee
M
Mario Rivero • couple • mx
10
2026-05-19 • via Nuitee
E
ETSUKO • solo_traveller • jp
2
残念。部屋にもよると思うがお勧めしきれない。失敗した
Pros:

バスターミナル　コンビニに近い

Cons:

景色が廃墟。ティッシュなし。バスルームが汚い。部屋の匂いが臭い。キッチンの水が流れない。スタッフが怖い

2026-05-19 • via Nuitee
A
Andres Abel • couple • mx
10
Excelente estancia en Suite Corazón
Pros:

La ubicación es perfecta, muy cerca de las principales atracciones de Playa del Carmen, como la Quinta Avenida, restaurantes, tiendas

2026-05-18 • via Nuitee