Hotel O Crossroads Hotel

Hotels
6.6 (418 reviews)
No. 1, Jalan Raja Muda Abdul Aziz, 50300 Kuala Lumpur , Kuala Lumpur , MY
+60 3-5037 8296

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Garden
Luggage storage
Express check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
4.4
Rooms reported to be dirty with issues like unclean linens and damp smells.
Service
7.4
Some positive remarks about customer service, but overall inconsistencies noted.
Location
8.4
The hotel is conveniently located near transportation and dining options.
Room Quality
5.9
Rooms were spacious; however, issues with cleanliness and missing amenities noted.
Amenities
6.9
Adequate amenities provided, but certain expected features were lacking.
Value for Money
6.4
Affordably priced, but issues with cleanliness and service might affect perceived value.
Food and Beverage
6.4
No food options mentioned; expectations may not be met due to lack of meals.
Overall Experience
7
Average experience due to mixed reviews on cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:23

Property Description

Convenient Location

Modern Amenities

Helpful Services

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that parking spaces are limited and subject to availability. Guests are required to make a reservation for a parking space upon booking, which can be done via the Special Requests Box.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

6.6
Based on 418 reviews
Cleanliness: 4.4
Service: 7.4
Location: 8.4
Room Quality: 5.9
Amenities: 6.9
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 7
M
Mohamed Essam • solo_traveller • eg
1
2026-09-14 • via Nuitee
M
MAS NUR • solo_traveller • my
7
2026-08-19 • via Nuitee
N
NURSAQINAH • solo_traveller • my
9
2026-08-18 • via Nuitee
S
siti • solo_traveller • my
9
2026-08-17 • via Nuitee
G
Graham • solo_traveller • lk
6
2026-08-16 • via Nuitee
M
Mohd Norman bin Baharum • family_with_children • my
8
Good
Pros:

Value for the money

Cons:

Old furniture

2026-08-13 • via Nuitee
N
NORSHARAIN • solo_traveller • my
10
2026-08-05 • via Nuitee
F
Fariq • solo_traveller • my
10
2026-07-22 • via Nuitee
P
Parvinder • family_with_children • in
2
They pay 20 RM extra
Pros:

Hotel charge 20 RM EXTRA very bad

Cons:

They pay extra 20RM

2026-07-21 • via Nuitee
S
siti • solo_traveller • my
8
2026-07-20 • via Nuitee
M
MOHD ZAHIR • solo_traveller • my
7
2026-07-16 • via Nuitee
K
Khairul Azri Bin Mohamed Rathi • solo_traveller • my
5
2026-07-10 • via Nuitee
R
Rohizat • solo_traveller • my
7
2026-07-03 • via Nuitee
M
Muhamad Nubli • solo_traveller • my
10
2026-06-27 • via Nuitee
N
Nabeel • solo_traveller • sa
1
لا شي
Pros:

لا شي

Cons:

كل شي

2026-06-25 • via Nuitee
M
Manazir • solo_traveller • lk
1
Pros:

Very bad receptionist. No respect at all. Trying to take more money which booking.com says. No single helpfull from room service. The worst staff i ever seen in malaysia. Not at all helpfull

Cons:

Reception staff. I will put this review to social media as well.

2026-06-18 • via Nuitee
A
Aslam • solo_traveller • my
1
Everything was worse.
Pros:

Nothing

Cons:

Air conditioner was very poor. Smelly room, bad odour. Stained windows. Unclean floor. Old wooden bed, almost cracks down bed. Freezer/icebox was not cold enough. Smelly toilet.

2026-06-17 • via Nuitee
S
Saidul • solo_traveller • bd
8
2026-06-17 • via Nuitee
M
Mohd Zuhairi • solo_traveller • my
6
As a budget hotel it consider OK
Pros:

It's located in town, near to LRT station and easy to get food.

Cons:

Limited parking

2026-06-12 • via Nuitee
M
Muhammad • solo_traveller • my
1
Pros:

I have been scam. I pay online. They ask me to cancel because no room. Then i got no refund. Booking . Com not entertain my complaint

Cons:

Misleading. And scam

2026-06-09 • via Nuitee