Hilton Garden Inn New York Central Park South-Midtown West

Hotels
•
Hilton Garden Inn
8 (10314 reviews)
237 West 54th Street , New York , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Elevator issues
Unclean toilets
Overpriced for services

Categories

Cleanliness
6.58
Numerous reviews mention issues with cleanliness, including dirty toilets and poor maintenance.
Service
9.05
The staff were described as friendly and helpful, especially at check-in.
Location
9.59
Positive mentions of excellent location close to attractions like Central Park and Times Square.
Room Quality
7.54
Mixed reviews about room comfort and mostly small sizes justifying a slightly lower score.
Amenities
7.57
Certain amenities were noted as inadequate or malfunctioning, such as elevators and missing kitchenware.
Value for Money
6.53
Several comments indicate that the hotel is overpriced for the experience provided.
Food and Beverage
8.58
Positive remarks about the restaurant in the hotel, although not extensively reviewed.
Overall Experience
8.55
Overall satisfaction is tempered by significant issues but the location and some service aspects make it a worthwhile stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:22

Property Description

City Views and Convenient Location
Experience stunning city views from select rooms at Hilton Garden Inn New York/Central Park South-Midtown West, located just a short walk from Central Park and close to Times Square.

On-Site Amenities
Enjoy the convenience of an on-site fitness center, 24-hour front desk, and a snack bar during your stay. Additionally, take advantage of services like luggage storage, dry cleaning, and laundry facilities.

Dining Options and Nearby Attractions
Savor delicious meals at Empire Restaurant & Lounge or explore nearby dining options like Brasserie Cognac and The Famous Oyster Bar. With easy access to the subway and attractions like the Empire State Building, your stay is bound to be memorable.

Book now for an unforgettable experience in the heart of Manhattan!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Fees apply to package storage prior to arrival and after departure. Contact the property for details.

Please note that alternate terms and conditions apply to reservations of more than 4 rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door, regular
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 10314 reviews
Cleanliness: 6.58
Service: 9.05
Location: 9.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 6.53
Food and Beverage: 8.58
Overall Experience: 8.55
L
Louise • extended_group • fr
10
2026-09-19 • via Nuitee
K
Klaus • extended_group • br
9
Muito bom
Pros:

Atendimento otimo

2026-09-18 • via Nuitee
L
Lea Rabelo • solo_traveller • br
10
Pros:

E um excelente Hotel, funcionários gentis e muito empáticos, prontos a ajudar os hóspedes

Cons:

Gostei de tudo no hotel

2026-09-18 • via Nuitee
S
Sternchen • solo_traveller • de
8
2026-09-18 • via Nuitee
M
Marcelo • couple • ar
9
Pros:

Muy cómodo

Cons:

Un poco dejado. Poca manutención

2026-09-17 • via Nuitee
F
Fabio • couple • br
5
Razoável
Pros:

Porta do banheiro não fecha

Cons:

Na última noite aconteceu um vazamento no quarto provocado pelo hóspede acima inundando parte do meu quarto .

2026-09-17 • via Nuitee
P
PETER • couple • au
3
Not going back
Pros:

Terrible lifts wait forever

Cons:

Old worn out old towels

2026-09-17 • via Nuitee
K
kumiko-san • solo_traveller • jp
10
Pros:

ロケーションが良かった

2026-09-16 • via Nuitee
D
DANIEL • couple • br
8
Pros:

Limpeza e localização

Cons:

Elevadores com defeito

2026-09-16 • via Nuitee
R
rucamorim • family_with_children • pt
8
Pros:

Localização espetacular!

Cons:

O pessoal do front office dá como garantidos todos e quaisquer Clientes, pelo que até o sorriso (que é grátis em todo o lado!) é coisa que não se vê.

2026-09-16 • via Nuitee
N
Neel • solo_traveller • ca
8
2026-09-16 • via Nuitee
K
KOREN • solo_traveller • il
7
Pros:

מיקום

Cons:

פסיליטי טעןנה שיפור
מעליות בעיויתיות
צוות לר שירותי במיוחד

2026-09-16 • via Nuitee
K
Karla • couple • pe
4
Cons:

Los ascensores se malogran constantemente y solo funciona uno de 3

2026-09-16 • via Nuitee
K
Kris • solo_traveller • au
9
Awesome Once Again
Pros:

Great location. Lovely helpful staff. Two beds makes the room pretty small, but still comfortable. I take back what I said about the shower last year, this year it was great! 😄

Cons:

Nothing everything was great.
However, dont get confused ... check in closes at midnight, not the hotel.... you won't be forced to sleep outside, just notify them in advance if checking in after midnight.
Also heads up ... the security deposit is US$100 per night (which is pretty normal).

2026-09-16 • via Nuitee
P
Paulo • extended_group • br
6
É Caro mas nao é muito bom
Pros:

Ela nao era ótima mas tbem nao era ruim. O travesseiro era muito bom

Cons:

A porta do banheiro é toda vazada nao é fechado
Os elevadores demoram uma eternidade

2026-09-16 • via Nuitee
T
tamer • solo_traveller • il
8
2026-09-15 • via Nuitee
J
Jongsoon • couple • ar
1
힐튼이라는 이름이 아까웠음
Pros:

위치는 좋았습니다

Cons:

이틀동안 엘리베이터가 고장나서 21층에서 걸어서 내려왔던 점, 엘리베이터 앞 전화기로 리셉션에 여러번 전화를 걸었으나 받지 않은 점, 겨우 내려와서 리셉션에 말하니 제대로 설명하지도, 사과하지도, 응대하지도 않은 점.

2026-09-15 • via Nuitee
A
Atchara • couple • th
8
2026-09-15 • via Nuitee
E
Elizabeth • couple • us
8
Good hotel in a central location. Comfortable bed. Polite, helpful staff. Would stay again.
Pros:

Room was great. Hotel staff polite and helpful. Location was great. Reasonably priced for NYC hotel. Bed was comfortable and the room was quiet.

Cons:

The elevators. Elevators were slow and occasionally one or two of the three elevators were out of order. Would not deter me from staying there again, provided I have a room on a lower floor.

2026-09-14 • via Nuitee
S
Susan Judith • couple • es
10
Muy cómodo
Pros:

Muy limpio

Cons:

Nada

2026-09-14 • via Nuitee