Promenade Service Apartment

Hotels
8.1 (2900 reviews)
3-G-17, Lorong Api-Api 2, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfy
Convenient location
Nice room
Cons:
Cleanliness issues
Air conditioning not cold enough

Categories

Cleanliness
7.4
Multiple comments indicating areas for improvement in cleanliness.
Service
8.9
Overall positive comments about the helpfulness of staff.
Location
8.4
Location praised for convenience and accessibility.
Room Quality
7.9
Rooms are spacious and comfortably designed.
Amenities
7.9
Amenities meet basic needs but have room for a wider range of offerings.
Value for Money
8.4
Good value for the price considering the location and amenities.
Food and Beverage
7.9
Food options are varied and conveniently located nearby.
Overall Experience
8
Generally a pleasant stay with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

City Centre Convenience
Conveniently located in Kota Kinabalu city centre, Promenade Service Apartment offers comfortable air-conditioned units just steps away from Oceanus Waterfront Mall.

Stunning City Views
Select units offer breathtaking city views, and all rooms are designated non-smoking for a pleasant stay.

Transportation Assistance
Benefit from 24/7 reception staff who can arrange airport shuttles and car rentals for your convenience, making your stay hassle-free.

To book your stay at Promenade Service Apartment and experience the best of Kota Kinabalu, contact us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2900 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
C
Clay • extended_group • my
9
2026-06-20 • via Nuitee
S
SALMAH • solo_traveller • my
9
2026-06-19 • via Nuitee
A
alinor • couple • bn
6
ehmm just ok but promenade need to improve
Pros:

near to centre

Cons:

bed frame too old and got like hairs underneath the bed

2026-06-19 • via Nuitee
J
Jumaat • couple • my
8
2026-06-18 • via Nuitee
S
Siti • couple • my
10
2026-06-15 • via Nuitee
A
Arifin • solo_traveller • bn
7
Ok
Pros:

Everything ok

Cons:

The door of the bathroom don't have locked and the air-conditioning need to services. Recommended need 2.5hp air-conditioning

2026-06-14 • via Nuitee
H
HAMDANIE • solo_traveller • my
8
2026-06-14 • via Nuitee
C
Cosbini • solo_traveller • my
7
2026-06-14 • via Nuitee
M
Mundy binti Bato • solo_traveller • my
9
2026-06-10 • via Nuitee
M
marylin • solo_traveller • my
9
Pros:

Baik

Cons:

Baik

2026-06-08 • via Nuitee
Q
Qazreen • solo_traveller • my
6
Maintenance issue
Cons:

During my stay, I reported an issue with a power socket that was not functioning by sending a message to the maintenance contact number provided by the front desk. Unfortunately, I did not receive any response or acknowledgment from either the maintenance team or the front desk.
I would appreciate a faster response to guest requests and concerns. If the issue cannot be rectified immediately, at the very least, please acknowledge and reply to the guest's message to provide an update. Leaving guests waiting without any communication can negatively affect their overall experience.
Additionally, the cleanliness of the toilet did not meet my expectations. I noticed several long strands of hair that had not been properly cleaned, which gave the impression that the bathroom had not been thoroughly serviced before my arrival.
I hope greater attention can be given to housekeeping standards to ensure a cleaner and more comfortable experience for future guests.

2026-06-07 • via Nuitee
O
Omar Radzuan Bin A Thalib • solo_traveller • my
10
Pros:

Berdekatan dengan bandar dan senang cari tempat makan.hanya berjalan kaki sahaja tempat yang ingin di tuju

2026-06-07 • via Nuitee
G
ganesan • extended_group • my
8
Very good place to stay for those require 3 to 7 days stay
Pros:

The location , the price and the facilities

Cons:

Nothing

2026-06-07 • via Nuitee
O
Ong • couple • my
5
2026-06-07 • via Nuitee
A
Attica H • solo_traveller • my
10
Pros:

Near the shopping mall, and restaurants, everything is accessible.

Cons:

Maybe they should provide a hair dryer in the facility.

2026-06-07 • via Nuitee
A
Ash Rizal • solo_traveller • my
8
2026-06-06 • via Nuitee
M
mohd sadapi • couple • my
8
2026-06-06 • via Nuitee
M
mohd sadapi • solo_traveller • my
8
2026-06-06 • via Nuitee
A
Asdar • family_with_children • my
10
2026-06-06 • via Nuitee
N
Nurul Amalina • solo_traveller • my
8
2026-06-05 • via Nuitee