Promenade Service Apartment

Hotels
8.1 (2894 reviews)
3-G-17, Lorong Api-Api 2, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfy
Convenient location
Nice room
Cons:
Cleanliness issues
Air conditioning not cold enough

Categories

Cleanliness
7.4
Multiple comments indicating areas for improvement in cleanliness.
Service
8.9
Overall positive comments about the helpfulness of staff.
Location
8.4
Location praised for convenience and accessibility.
Room Quality
7.9
Rooms are spacious and comfortably designed.
Amenities
7.9
Amenities meet basic needs but have room for a wider range of offerings.
Value for Money
8.4
Good value for the price considering the location and amenities.
Food and Beverage
7.9
Food options are varied and conveniently located nearby.
Overall Experience
8
Generally a pleasant stay with some notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

City Centre Convenience
Conveniently located in Kota Kinabalu city centre, Promenade Service Apartment offers comfortable air-conditioned units just steps away from Oceanus Waterfront Mall.

Stunning City Views
Select units offer breathtaking city views, and all rooms are designated non-smoking for a pleasant stay.

Transportation Assistance
Benefit from 24/7 reception staff who can arrange airport shuttles and car rentals for your convenience, making your stay hassle-free.

To book your stay at Promenade Service Apartment and experience the best of Kota Kinabalu, contact us now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for MYR 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2894 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8
M
melda • couple • my
10
2026-05-30 • via Nuitee
M
Mundy binti Bato • solo_traveller • my
10
2026-05-30 • via Nuitee
L
LIEW • extended_group • my
5
Very good stay
Pros:

Good location

Cons:

No

2026-05-28 • via Nuitee
R
Reduan • couple • bn
10
2026-05-26 • via Nuitee
R
Rusinah • family_with_children • my
8
2026-05-25 • via Nuitee
R
RAVI • solo_traveller • ca
9
Will stay there again
Pros:

Good large rooms with all working facilities.

Cons:

Wifi needs to be more reliable.

2026-05-25 • via Nuitee
S
Sutinah • couple • my
9
2026-05-22 • via Nuitee
E
EryanR • solo_traveller • my
10
Pros:

Tempat strategik

2026-05-20 • via Nuitee
N
Nafeaza • extended_group • my
9
2026-05-20 • via Nuitee
N
Nafeaza • extended_group • my
9
2026-05-20 • via Nuitee
A
Ahmad Sabri • couple • my
10
2026-05-20 • via Nuitee
H
Hasirah • solo_traveller • my
7
2026-05-20 • via Nuitee
I
Ivy • couple • my
9
2026-05-18 • via Nuitee
M
MUHAMAD MUTTAQQIN • solo_traveller • my
10
Pros:

Semua suka...

Cons:

Nak kata tak suka tu tiada lh.. Tpi mungkin bab rambut pelanggan sebelum masih ada sikit.. Tpi tiada mslh rasa nya..

2026-05-09 • via Nuitee
M
Mundy binti Bato • solo_traveller • my
9
2026-05-07 • via Nuitee
M
Mohd Suhaimi Bin Awang • solo_traveller • my
10
Pros:

Hotel yang sangat bagus... Berdekatan dengan tempat2 yg menarik.... Sangat selesa.

Cons:

Nothing.... Everything is ok

2026-05-05 • via Nuitee
C
Cheong Leung • extended_group • hk
3
Pros:

房間空調壞了，要求換房，老大不願意才搞好，設備簡陋，不會推薦給朋友。

2026-05-05 • via Nuitee
S
Sakong • family_with_children • my
10
Valuable place to stay.
Pros:

Overall..good place to stay,confortable everything just nearby..like restaurant mart bank etc..good location and feel save..just only if your room facing tu main road a bit noisy..that all..
Overall..confortable and nice place to stay..i been here twice will come back again with resonable price.

Cons:

Noisy,near the main road..
Need to up grade aircondition mybe more bigest HP?..too slow cooling down the room.

2026-05-03 • via Nuitee
Z
Zaliha • family_with_children • my
10
Pros:

Bilik yang luas dan bersih...staff frenly wpun kami spai lewat..kdai makan pun banyak

2026-05-03 • via Nuitee
J
JIMSON • solo_traveller • my
9
2026-05-02 • via Nuitee