Palette KL Sentral Station Formerly Scott Hotel

Hotels
7.6 (1634 reviews)
No. 10, Jalan Tun Sambanthan , Kuala Lumpur , MY

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Luggage storage
Massage services
See all facilities

Review Highlights

Pros:
Location
Comfortable Rooms
Clean Facilities
Cons:
Limited Parking
Inconsistent Service
Breakfast Variety

Categories

Cleanliness
7.3
Cleanliness praised, but some reports of unclean toilets.
Service
8.1
Mixed feedback on service; some staff were described as rude, but friendly reception from others.
Location
8.8
Multiple positive mentions of location near restaurants and temples.
Room Quality
7.8
Comfortable beds and rooms noted, but some issues with amenities like water heating.
Amenities
6.8
Noted difficulties with water pipes and limited parking.
Value for Money
7.8
Good value suggested by positive comments but some criticisms noted.
Food and Beverage
6.3
Breakfast had limited choices; room for improvement acknowledged.
Overall Experience
7.9
General satisfaction with minor inconveniences, leading to a positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:24

Property Description

Convenient Location near KL Sentral Train Station
Scott Hotel KL Sentral is just 750 meters away from the bustling KL Sentral Train Station, making it a convenient choice for travelers looking to explore the city.

Comfortable Rooms with City Views
Enjoy well-appointed rooms with modern amenities such as flat-screen TVs and coffee/tea making facilities. Some rooms offer stunning city views, providing a relaxing retreat after a day of sightseeing.

Complimentary Breakfast and Tour Assistance
Start your day with a hearty halal buffet breakfast and seek assistance from the tour desk for day trips. With free WiFi, 24-hour front desk, and daily housekeeping, your stay at Scott Hotel KL Sentral promises convenience and comfort.

Hurry and book your stay at Scott Hotel KL Sentral for a memorable experience in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 1634 reviews
Cleanliness: 7.3
Service: 8.1
Location: 8.8
Room Quality: 7.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 7.9
S
Sya • solo_traveller • my
8
2026-09-09 • via Nuitee
C
Chandran • solo_traveller • my
7
2026-09-02 • via Nuitee
I
IBSAT • solo_traveller • pk
6
Passable
Pros:

The location was convenient and easy to reach. The beds were comfortably made with soft, high-quality linens. The toilet was modern and maintained to a high standard of cleanliness. The room was spacious, with good air conditioning and a fan, offering ample space for relaxation, and included tea amenities such as a kettle, a selection of teas, and mugs. The cleaning staff was nice!

Cons:

The towels provided were of very poor quality, feeling both unpleasant and unsanitary. Communication throughout the stay was inadequate; the reception staff rarely answered or returned phone calls, which was frustrating. The check-in process was sluggish and time-consuming, often requiring extended wait times. Additionally, the access cards frequently malfunctioned, and the door batteries often failed prematurely, causing inconvenience and security concerns.

2026-09-01 • via Nuitee
N
Namory • solo_traveller • us
10
Pros:

the accessibility to public transportation. and a mosque nearby just 7 min walk

Cons:

The breakfast was really limited. no lot of choices . they were just using the little restaurant inside the hotel were we didn't have access to mich of the food

2026-09-01 • via Nuitee
S
Saravanan • solo_traveller • my
7
2026-09-01 • via Nuitee
M
Mangaladevi • couple • my
8
Clean and comfortable
Pros:

Good environment
Easy to move around

2026-09-01 • via Nuitee
R
Rajj78 • solo_traveller • my
8
2026-08-31 • via Nuitee
K
Kalisvaran • family_with_children • my
7
2026-08-30 • via Nuitee
S
Saratha • solo_traveller • my
5
2026-08-28 • via Nuitee
K
Kar Ding Terrence • solo_traveller • my
1
Pros:

N/A

Cons:

Scammer, tell us the room are not available due pipe leakage and reception "promise" for full refund, but rejected our request anyway

2026-08-27 • via Nuitee
M
MARCOS • solo_traveller • es
2
Pros:

La localización es de lo poco a remarcar, eso sí, a las 5am no están abiertos los pasos por el centro comercial ni las escaleras mecánicas.

Cons:

La habitación está justo al lado de la autopista, el ferrocarril y el monorail. Se oye pasar los vehículos y aunque llegaron personas después de mí, noe dejaron cambiar de habitación.

2026-08-24 • via Nuitee
P
Pusphavali • solo_traveller • my
9
2026-08-24 • via Nuitee
S
Shirinoff • extended_group • az
5
Never ever again!
Cons:

smell and dirty rooms

2026-08-23 • via Nuitee
P
Puteri • couple • my
10
2026-08-23 • via Nuitee
N
Nur Aqilah • solo_traveller • my
10
2026-08-23 • via Nuitee
L
ling ling • couple • my
3
No good
Pros:

地理位置而已

Cons:

廁所沒有花灑,冷氣不冷翻新下咯

2026-08-21 • via Nuitee
N
NOR HAFIZ • couple • my
4
2026-08-20 • via Nuitee
R
Raymond • extended_group • my
1
2026-08-19 • via Nuitee
N
Nora • couple • my
7
2026-08-18 • via Nuitee
T
Tan • solo_traveller • my
5
2026-08-17 • via Nuitee