Palette KL Sentral Station Formerly Scott Hotel

Hotels
7.6 (1606 reviews)
No. 10, Jalan Tun Sambanthan , Kuala Lumpur , my
+60 3-2273 1222

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Luggage storage
Massage services
See all facilities

Review Highlights

Pros:
Location
Comfortable Rooms
Clean Facilities
Cons:
Limited Parking
Inconsistent Service
Breakfast Variety

Categories

Cleanliness
7.3
Cleanliness praised, but some reports of unclean toilets.
Service
8.1
Mixed feedback on service; some staff were described as rude, but friendly reception from others.
Location
8.8
Multiple positive mentions of location near restaurants and temples.
Room Quality
7.8
Comfortable beds and rooms noted, but some issues with amenities like water heating.
Amenities
6.8
Noted difficulties with water pipes and limited parking.
Value for Money
7.8
Good value suggested by positive comments but some criticisms noted.
Food and Beverage
6.3
Breakfast had limited choices; room for improvement acknowledged.
Overall Experience
7.9
General satisfaction with minor inconveniences, leading to a positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:24

Property Description

Convenient Location near KL Sentral Train Station
Scott Hotel KL Sentral is just 750 meters away from the bustling KL Sentral Train Station, making it a convenient choice for travelers looking to explore the city.

Comfortable Rooms with City Views
Enjoy well-appointed rooms with modern amenities such as flat-screen TVs and coffee/tea making facilities. Some rooms offer stunning city views, providing a relaxing retreat after a day of sightseeing.

Complimentary Breakfast and Tour Assistance
Start your day with a hearty halal buffet breakfast and seek assistance from the tour desk for day trips. With free WiFi, 24-hour front desk, and daily housekeeping, your stay at Scott Hotel KL Sentral promises convenience and comfort.

Hurry and book your stay at Scott Hotel KL Sentral for a memorable experience in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 1606 reviews
Cleanliness: 7.3
Service: 8.1
Location: 8.8
Room Quality: 7.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 7.9
M
Mohammed • solo_traveller • my
4
Not clean n no breakfast
Pros:

Near to kl sentral

Cons:

Not clean bedsheet n toilet, no breakfast as mention in booking.com

2026-07-25 • via Nuitee
D
DANIELA • solo_traveller • lu
7
Pros:

Condițiile din cameră.

2026-07-23 • via Nuitee
M
Mangaladevi • couple • my
5
Okay
Pros:

Friendly and helpful staff

Cons:

The room was small not as deluxe king
Especially the toilet space to move was terrible
Not suitable as deluxe king room. The toilet bowl spoiled. We need to adjust our body to move in toilet and shower area. Im booking here regularly as love the area and safe.
This time was not so satisfying.

2026-07-22 • via Nuitee
A
Aljunid • couple • my
1
Poor quality stay
Pros:

Location is okay, need to walk to main eating shop that can be a distance

Cons:

Property did not offer breakfast despite having advertised , as guests we are left in the middle and feel cheated.

2026-07-22 • via Nuitee
A
Aiman Naim • solo_traveller • my
8
Pros:

The place despite of located at the crowded area, the room is incredibly comfortable. Quite spacious for a solo traveller.

Cons:

- Parking is available but quite hard. I was surprised I have to use an elevator for parking? Your car will get into the parking by a car elevator
- The elevator is quite slow. Otherwise is great

2026-07-19 • via Nuitee
N
Nor • solo_traveller • my
7
2026-07-19 • via Nuitee
A
Aravin • couple • my
2
Pros:

VERY BAD ROOM LATE NIGHT ELECTRIC PROBLEM VERY BAD IF I ASK CUSTOMER SERVICE BUT THEY WILL TELL MAINTENANCE IN NIGHT

2026-07-16 • via Nuitee
Y
yong • couple • my
8
2026-07-16 • via Nuitee
N
Nor • solo_traveller • my
10
Pros:

Good

Cons:

Good

2026-07-16 • via Nuitee
T
TUAN ANH • solo_traveller • vn
4
2026-07-16 • via Nuitee
P
Pascale C. • solo_traveller • fr
7
Pros:

L’emplacement, la propreté de la chambre

Cons:

Le confort de la chambre est mediocre.La salle de bain manque de modernité. Le prix est trop élevé pour un hôtel de ce type. Personnel pas toujours disponible et sympathique.

2026-07-12 • via Nuitee
R
Raghuraman • solo_traveller • in
6
2026-07-12 • via Nuitee
R
Raghuraman • solo_traveller • in
6
Pros:

No comments

Cons:

Service is not good.

2026-07-12 • via Nuitee
A
Azrin • solo_traveller • my
8
2026-07-11 • via Nuitee
A
AZNIDI • extended_group • ae
5
Suitable only for budget travelers.
Pros:

Porter helped with parking.

Cons:

Toilet sink leaking. Toiletries not properly replenished. Towels looked old. Payment method constraints. Only one person at reception, understaffed.

2026-07-11 • via Nuitee
B
Bushra • solo_traveller • bd
7
7/10
Pros:

From the room, the street, moving cars, and city lights were visible, which made the view quite pleasant. The room lighting could have been a little brighter, although it was still adequate. The location is also close to KL Central Market.

Cons:

It took several calls before the reception answered the phone.

2026-07-10 • via Nuitee
R
Ryszard • couple • pl
1
Pros:

Była zapewniona kawa i herbata. Ręczniki były wymieniane codziennie. Łóżko wygodne.

Cons:

Nie dostaliśmy tego za co zapłaciliśmy, czyli widoku. Brak okna, mimo że w ogłoszeniu zapewniony był widok. Hałaśliwa winda, która utrudniała zasypianie, a proces rejestracji był bardzo powolny.

2026-07-10 • via Nuitee
P
PS • solo_traveller • my
9
2026-07-10 • via Nuitee
J
Jegaraja Pillai • solo_traveller • my
8
Great stay
Pros:

Great locations and value for money

2026-07-09 • via Nuitee
R
Ramli • solo_traveller • my
7
2026-07-06 • via Nuitee