Palette KL Sentral Station Formerly Scott Hotel

Hotels
•
OYO Rooms
7.6 (1527 reviews)
No. 10, Jalan Tun Sambanthan , Kuala Lumpur , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Comfortable Rooms
Clean Facilities
Cons:
Limited Parking
Inconsistent Service
Breakfast Variety

Categories

Cleanliness
7.3
Cleanliness praised, but some reports of unclean toilets.
Service
8.1
Mixed feedback on service; some staff were described as rude, but friendly reception from others.
Location
8.8
Multiple positive mentions of location near restaurants and temples.
Room Quality
7.8
Comfortable beds and rooms noted, but some issues with amenities like water heating.
Amenities
6.8
Noted difficulties with water pipes and limited parking.
Value for Money
7.8
Good value suggested by positive comments but some criticisms noted.
Food and Beverage
6.3
Breakfast had limited choices; room for improvement acknowledged.
Overall Experience
7.9
General satisfaction with minor inconveniences, leading to a positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:24

Property Description

Convenient Location near KL Sentral Train Station
Scott Hotel KL Sentral is just 750 meters away from the bustling KL Sentral Train Station, making it a convenient choice for travelers looking to explore the city.

Comfortable Rooms with City Views
Enjoy well-appointed rooms with modern amenities such as flat-screen TVs and coffee/tea making facilities. Some rooms offer stunning city views, providing a relaxing retreat after a day of sightseeing.

Complimentary Breakfast and Tour Assistance
Start your day with a hearty halal buffet breakfast and seek assistance from the tour desk for day trips. With free WiFi, 24-hour front desk, and daily housekeeping, your stay at Scott Hotel KL Sentral promises convenience and comfort.

Hurry and book your stay at Scott Hotel KL Sentral for a memorable experience in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1527 reviews
Cleanliness: 7.3
Service: 8.1
Location: 8.8
Room Quality: 7.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 7.9
A
Annapackkiam • solo_traveller • my
10
2026-05-30 • via Nuitee
F
Faizah • solo_traveller • my
10
Great
Pros:

Everything was good

Cons:

The parking is quiet limited

2026-05-29 • via Nuitee
B
Bitan Basu • solo_traveller • in
6
The hotel location was good but the service of the hotel by the staff was very poor.
Pros:

The location only

Cons:

The staff service was not good. Did not get prompt service in the first day.

2026-05-29 • via Nuitee
M
MELINDER KOUR • family_with_children • my
8
Pros:

Check in and out was good. Security is good. So for those who always bring along their own toiletries and don't mind the bottled water, tea/coffee mini pantry area in the hotel room, it was good overall.

Cons:

Stayed for 3 nights, bottled water, tea/coffee area was not given/replenish for the rest of two days. Provide only small bar soaps, no shampoo or shower gel.

2026-05-27 • via Nuitee
B
Bong • solo_traveller • my
4
2026-05-26 • via Nuitee
B
Bong • solo_traveller • my
3
2026-05-26 • via Nuitee
H
Hasnita • solo_traveller • qa
5
Located in a great location but the stay was okay.
Pros:

The location is superb, that’s why I decided to stay at the hotel again.

Cons:

My trip in last Dec 2025 was great but not this time:
1. The AC at the hotel lobby was out of service. The humidity made it worst.
2. Check-in/ check-out process was super slow.
3. Lack of basic toiletries - only shampoo was provided but not body wash. Did ask but was not provided due to out of stock.
4. TV wasn’t working due to smart card error. It wasn’t fixed since I checked-in & checked-out.
5. Bed bugs issue in one of the rooms & I got a replacement room the following day.
6. Poor (new) management which contributed to this poor review. The whole situation has definitely tarnished the good reputation of the hotel. Unless the management does something very different & quickly to improve its service.

2026-05-26 • via Nuitee
A
Asmidar • solo_traveller • my
6
Pros:

The bathroom

Cons:

The staff

2026-05-23 • via Nuitee
M
MASARU • solo_traveller • jp
1
酷すぎるを通り越している
Pros:

良いとも言えないが景観は高層階から眺められますが、周りは大通りや高層ビルで
景色がいいとは言えない。

Cons:

チェックインして部屋に入ると食べかけのケーキが冷蔵庫に入っていて飲みかけのペットボトルが机上に置きっぱなしだった。２泊したが２泊目に部屋掃除してくれているのかと思ったらタグをつけなきゃ掃除してくれないようだった。
シャンプーは空っぽでトイレットペーパーも使いかけで殆ど残っていなかった。初日の数時間後部屋でくつろいでいたら見知らぬ他客が呼び鈴押してきた。その人はここは私の部屋と言ってきてキーを見ると確かに同じ部屋の番号で間違いはなかったのだが先客は私なので事実上ホテルのWブッキングミスである。２日目の夕方にはボーイが呼び鈴押してきて
チェックアウトはいつする？今日か明日か？と尋ねてきてスタッフ間の連携引継ぎも出来ていない。最も酷かったのは
クレジットカード使用可と前情報にあったのに現金払いしか出来なかった事。詳細は省略するがかなり困りました。挙句の果てにチェックアウトの際、支払い済ませたかと聞いてきた。はいと答えるとレシート見せろと要求してきた。信頼も何もなく客に対して失礼だと思わないのか、レシートはホテル側で控えもあるはずだし、支払いに関しての引継ぎも出来ないような施設に２度と泊まりたくない。かなり頭にくる不愉快な滞在だった。

2026-05-20 • via Nuitee
R
ravi • couple • my
9
2026-05-19 • via Nuitee
E
Emmilia • solo_traveller • my
7
Good value for money and space is clean
Pros:

Convenient to KL sentral and the surrounding area was quiet and peaceful. Good value for money.

Overall room is clean and neat.

Cons:

The room and bathroom was really small and too compact especially for average tall height people. The toilet flushing water was loud and continuous in the room - please look into it.
Please update booking.com message regarding deposit taken by hotel. The hotel only accepts cash and don't take cc for the deposit.

2026-05-16 • via Nuitee
M
MD SYDUR • solo_traveller • bd
8
was very good.
Pros:

very good

Cons:

reception dealings

2026-05-16 • via Nuitee
M
Mohd Syairazi Said • solo_traveller • my
8
2026-05-16 • via Nuitee
M
Mohd Arif • solo_traveller • my
8
2026-05-16 • via Nuitee
M
Mahandren • solo_traveller • my
8
Pros:

Parking n location

Cons:

Need change TV
Now many hotel used Netflix
Still.not update yet many times I book this hotel
Why still waiting for upgrade to Netflix???

2026-05-14 • via Nuitee
N
nirmal • solo_traveller • my
1
Bad experience
Pros:

Normally I come to KL for work purpose, i will stay at this hotel, this hotel overall good.

Cons:

But this time i had a bad experience, after i reach at the reception, they ask me to sit because their facing system problem. After 10min they call me to registration, and registered my name and give 2 rooms. I told them i just booked 1 room for 3 person, then only they told me because of system problem the room i was booked is full. So they give me 2 rooms. I was sad why not they told me first before arrange 2 rooms. Its wasting my time. Then i ask them cancel reservation and i booked another hotel. Feel disappointed with the staff.

2026-05-12 • via Nuitee
F
Fauzie Sahar • couple • my
8
2026-05-11 • via Nuitee
T
Thiru • family_with_children • my
6
2026-05-09 • via Nuitee
N
nisa • extended_group • my
6
Pros:

bilik bersih , urusan check in/out tk de masalah. kelengkapan lain okay je.

Cons:

tv tk boleh on channel, bilik lgsung tk ade view, dlam detail kata view, gambar pun ade view, tapi bila sampai, tak ade view/tingkap pun. park susah cari, kene pusing2 area situ dekar 2-3 kali juga nk dpt parking.

2026-05-07 • via Nuitee
D
DiverdreamX • couple • my
6
boleh jika tiada pilihan.
Pros:

Bilik dan tandas sangat bersih. ada bantal extra. towel yang disediakan sangat bersih. terdapat peti sejuk mini, percuma air minuman 2 botol. Bilik bertingkap & lengkap dengan meja dan kerusi sesuai untuk buat kerja dan menulis

Cons:

parking kereta agak sempit. 1st time bawa masuk kereta naik lift untuk akses ke basement parking. agak merisaukan kerana ruang terhad. suasana agak bising pada waktu malam, kenderaan lalu lalang, pintu tidak kedap udara.

2026-05-06 • via Nuitee