Palette KL Sentral Station Formerly Scott Hotel

Hotels
7.6 (1634 reviews)
No. 10, Jalan Tun Sambanthan , Kuala Lumpur , MY

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Luggage storage
Massage services
See all facilities

Review Highlights

Pros:
Location
Comfortable Rooms
Clean Facilities
Cons:
Limited Parking
Inconsistent Service
Breakfast Variety

Categories

Cleanliness
7.3
Cleanliness praised, but some reports of unclean toilets.
Service
8.1
Mixed feedback on service; some staff were described as rude, but friendly reception from others.
Location
8.8
Multiple positive mentions of location near restaurants and temples.
Room Quality
7.8
Comfortable beds and rooms noted, but some issues with amenities like water heating.
Amenities
6.8
Noted difficulties with water pipes and limited parking.
Value for Money
7.8
Good value suggested by positive comments but some criticisms noted.
Food and Beverage
6.3
Breakfast had limited choices; room for improvement acknowledged.
Overall Experience
7.9
General satisfaction with minor inconveniences, leading to a positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:24

Property Description

Convenient Location near KL Sentral Train Station
Scott Hotel KL Sentral is just 750 meters away from the bustling KL Sentral Train Station, making it a convenient choice for travelers looking to explore the city.

Comfortable Rooms with City Views
Enjoy well-appointed rooms with modern amenities such as flat-screen TVs and coffee/tea making facilities. Some rooms offer stunning city views, providing a relaxing retreat after a day of sightseeing.

Complimentary Breakfast and Tour Assistance
Start your day with a hearty halal buffet breakfast and seek assistance from the tour desk for day trips. With free WiFi, 24-hour front desk, and daily housekeeping, your stay at Scott Hotel KL Sentral promises convenience and comfort.

Hurry and book your stay at Scott Hotel KL Sentral for a memorable experience in Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 1634 reviews
Cleanliness: 7.3
Service: 8.1
Location: 8.8
Room Quality: 7.8
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.3
Overall Experience: 7.9
M
Mohammed Asim • couple • gb
1
2026-10-16 • via Nuitee
N
Najjah • extended_group • my
8
2026-10-14 • via Nuitee
S
Shinderjit • couple • au
4
Will not visit again.
Pros:

Breakfast was inconsistent. Depended on the mood of the staff whether you could have some items or not. One day you could, another day you couldn't. But roti cenai was good. Will not recommend hotel to any one

Cons:

Staff attitude. I had a cut in my hand due to holding open the glass door at the lobby. The staff were not helpful. Had to ask for a plaster. When we asked for an extra plaster to change asblood was dripping, staff were not happy. First aid box was pathetic. Bought our own sterile plasters.

2026-10-14 • via Nuitee
K
Kalisswary • solo_traveller • my
10
Pros:

Environment

2026-10-13 • via Nuitee
M
Mick Tainton • solo_traveller • au
4
I won't be back
Pros:

Not much. The cafe had good, cheap local breakfasts, and was open very late at night. The location was good for access to KL Sentral Station. The room.... see below. The kettle worked. The bed comfort was 5/10 for me, though everyone has different comfort expectations. There was good hanging space for clothes and a working safe for valuables. The room was quite large, however much of that space was the entry hall area.

Cons:

Most of the stay. Booked and prepaid for 5 nights during the F1 race at Sepang, due to being close to KL Sentral Station. Checkin was lacklustre as the staff member couldn't find my reservation, even using my passport. Room on the 8th (top) floor was an example of decades of neglect. Pervasive freeway noise entered through the poorly sealed, single glazed window. Unidentifiable dried fluids on the walls, dirty carpet, sagging furniture held on with silicone, loose and mouldy tiles in the bathroom with a razor sharp tile step, and an unsecured window which would allow a child to easily fall to the ground. Room access card was disabled on the first day as they thought I had checked out for some reason. A partially working aircon was a feature, as was a TV with no channels whatsoever viewable. I was happy to be able to book another hotel close by and escape without even asking for a refund for an unused night. Not sure how they get an average rating in the 7/10 band. I have plenty of photos of the above if management want to challenge. Better still - spend a night in that room.

2026-10-12 • via Nuitee
P
Puvana • solo_traveller • my
10
Awesome hotel palette kl sentral
Pros:

Place are clean n spacious

Cons:

When park the car in front of hotel, some one hit the car and run but the staff ignore the situation

2026-10-12 • via Nuitee
C
Chew Boon Hong • solo_traveller • my
9
Pros:

Quiet

Cons:

TV not function

2026-10-12 • via Nuitee
K
Kajentharan • solo_traveller • my
6
Pros:

Nothing

Cons:

Nothing

2026-10-12 • via Nuitee
E
Elena • solo_traveller • es
8
Muy bien
Pros:

La privacidad y comodidad de la habitación era bastante pequeña (al igual que el WC) pero suficiente para mí. El personal era atento y agradable.

Cons:

El WC era muy pequeño, tanto que la puerta al abrirse tocaba el inodoro.

2026-10-11 • via Nuitee
O
Ooi • couple • my
5
Good for limit budget.
Pros:

Near to KL Sentral.

Cons:

No daily room cleaning and towel changing services.

2026-10-10 • via Nuitee
N
NikFaiz • couple • my
2
Location only can be considered
Pros:

Only location, other things bad

Cons:

Staff, the old room

2026-10-10 • via Nuitee
H
Harishni • couple • my
6
Bathroom seat and pipe has issue
Pros:

City center

Cons:

Good view

2026-10-09 • via Nuitee
C
Craig • solo_traveller • nz
8
Pros:

Excellent location to KL Sentral mall and transport hub.

Cons:

Unfortunately the TV wasn't good to watch.
Only a limited number of channels available.

2026-10-07 • via Nuitee
N
Norzie • extended_group • my
10
Pros:

The room for family is very good.

2026-09-19 • via Nuitee
A
Abg. Long • solo_traveller • my
6
2026-09-19 • via Nuitee
M
Mohammad sabri • couple • my
7
Pros:

Nearby kl sentral

2026-09-17 • via Nuitee
E
Eric • solo_traveller • my
1
Cons:

​Very disappointed with this hotel. The breakfast package is a rip-off with almost no selection available. Worse, their Booking.com listing is misleading—it listed a room with a window, but we were assigned a windowless room and made to pay extra to upgrade. Be careful, as the amenities shown online do not match reality.

2026-09-16 • via Nuitee
N
Norhafiza • couple • my
10
2026-09-16 • via Nuitee
F
Fadhil • solo_traveller • my
10
2026-09-15 • via Nuitee
D
Duarte • solo_traveller • au
10
2026-09-14 • via Nuitee