Dorsett Tsuen Wan, Hong Kong

Hotels
Dorsett Hotels & Resorts
8.6 (2728 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:

Special requests are subject to availability upon check-in.
Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed.
Bedding type is subject to availability upon arrival.
Please provide flight details in advance for better arrival coordination.
Outdoor Swimming Pool Hours:
May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00.
Oct – Nov: 08:00 – 12:00, 13:00 – 18:00.
Dec – Apr: Closed for winter (subject to weather conditions).
Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided Once weekly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs HKD 380 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 1 year old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Adults stay for HK$ 440 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2728 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
F
Ferry solo_traveller id
9
Pros:

free upgrade

Cons:

Facilities incl. shuttle bus

2026-07-04 via Nuitee
W
Wing Chan solo_traveller ca
8
Pros:

Generally a good location for a couple days visit to Hong Kong. Quite close to MTR station for easy access to most parts of the city,

Cons:

Not much

2026-07-03 via Nuitee
M
Mai family_with_children jp
7
Pros:

朝食付きでよかったですが、4日滞在してメニューが毎日同じだった。野菜の種類がもう少し多いといいです。
清掃の女性スタッフが笑顔で挨拶してくれて素敵でした。

Cons:

清掃のスタッフによってクオリティーに差があった。使い捨てのスリッパやティーバックの補充がない日があった。
iPhoneの充電がusbしかできなくて困った。cタイプの充電はできません。変換アダプタが必要です。

2026-07-03 via Nuitee
G
Gulmira solo_traveller kz
10
2026-07-02 via Nuitee
M
Millicent family_with_children za
4
none of the dining staff speak english, they couldn't provide spoons to eat yoghurt at breakfast the
Pros:

I did not like anything about the hotel. Pictures on the internet are misleading. old pictures

Cons:

none of the dining staff speak english, they couldn't provide spoons to eat yoghurt at breakfast
the menu was the same every morning
the rooms are very small, no cupboard to pack clothes considering we were there for 9 nights and had to live off our suitcases
location isn't bad but the shuttle driver was very rude when you needed to book pick up times. when I asked if he will come back to pick us up at the mall, his answer was "GET OUT...GO..GO"
Kids play area was never open in the 9 days we were there.

2026-07-01 via Nuitee
S
So Chun extended_group gb
7
整體不錯👍
Pros:

員工態度良好,積極工作。

Cons:

洗衣機效能麻麻,特別是乾焗機,衣服只能亁到7成左右。而且收費較貴。

2026-07-01 via Nuitee
建銘 couple tw
9
2026-07-01 via Nuitee
D
Dainis solo_traveller lv
10
Enjoyed it!
Pros:

Everything was great, price/performance ratio was unbeatable! MTR 10 minutes away on foot, bus stop - 5 minutes. Perfect for few night stay while enjoying Hong Kong!

2026-06-29 via Nuitee
S
story_girl_sanja solo_traveller rs
8
2026-06-29 via Nuitee
W
Willy solo_traveller ph
8
Very good
Pros:

House keeping is very good,friendly staff, free shuttle bus, and comfortable bed

Cons:

Not much but I think the location is quite far from Central

2026-06-28 via Nuitee
O
On Ki solo_traveller hk
10
2026-06-27 via Nuitee
A
Ana Lorraine family_with_children ph
10
2026-06-27 via Nuitee
P
Patricia Ann solo_traveller ph
10
Pros:

The cleanliness of the facility

Cons:

Nothing.

2026-06-25 via Nuitee
P
Pablo solo_traveller es
9
2026-06-25 via Nuitee
İBRAHİM DAĞLIOĞLU solo_traveller tr
7
Pros:

Kahvaltı

Cons:

Oda da içme suyu ve diş bakımı seti yoktu

2026-06-24 via Nuitee
M
Myworldistravel solo_traveller it
10
Excellent choice for Hong Kong
Pros:

Basically everything. The location is 8 minute walk to the closest MTR station. Staff were extremely helpful before and during our stay. Freshly prepared food was served for breakfast. If you can't have breakfast between 7 and 10:30 am, you can ask for a breakfast box that you can collect at the reception. The hotel was very clean. Our family suite with sofa bed was large by HK standards. It had a large bathroom with a toilette, a shower and a bathtub. It also had a second bathroom, a safe box and a small fridge. Every morning, when the housekeeping staff saw us leaving, they'd ask whether they could clean the room. They were very professional and thorough. There is a nice swimming pool in the hotel.

Cons:

Nothing.

2026-06-23 via Nuitee
H
Hadija family_with_children qa
9
The hotel was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help
Pros:

The kids area and the prayer rooms♥️♥️♥️

Cons:

The pillows were smelling

2026-06-22 via Nuitee
V
Vienna solo_traveller nz
8
Will come back again
Pros:

Amenities

Cons:

Nil

2026-06-22 via Nuitee
L
L8160MAryanl Couples
10
Appreciation
Pros:

Excellent hospitality service

2026-06-20 via Tripadvisor
Y
Yeskendir extended_group kz
9
2026-06-20 via Nuitee