Dorsett Tsuen Wan, Hong Kong

Hotels
•
Dorsett Hotels & Resorts
8.6 (2657 reviews)
28 Kin Chuen Street, Kwai Chung, Kowloon , Hong Kong , hk

listing image 1
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Children allowed

Facilities

Free beach shuttle
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient amenities
Cons:
Location far from city
Inconsistent service
Breakfast choices limited

Categories

Cleanliness
7.99
Some reviews noted poor housekeeping and cleanliness issues.
Service
8.96
Staff were described as friendly, although mixed experiences at reception.
Location
8.5
The hotel is distant from the city center but close to the airport.
Room Quality
8.45
Most rooms were comfortable, but some reported issues like moldy smells.
Amenities
8.98
Good amenities were mentioned, including laundry facilities.
Value for Money
9.44
Overall good value for the price based on room comfort and services.
Food and Beverage
7.49
Breakfast was noted as average with limited choices.
Overall Experience
8.96
Generally positive experiences with notes on areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:20

Property Description

Outdoor Swimming Pool
Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities
From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location
Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Important information:

Please note that:

Special requests are subject to availability upon check-in.
Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed.
Bedding type is subject to availability upon arrival.
Please provide flight details in advance for better arrival coordination.
Outdoor Swimming Pool Hours:
May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00.
Oct – Nov: 08:00 – 12:00, 13:00 – 18:00.
Dec – Apr: Closed for winter (subject to weather conditions).
Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided twice weekly.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs HKD 380 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children 1 year old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Adults stay for HK$ 440 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2657 reviews
Cleanliness: 7.99
Service: 8.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.98
Value for Money: 9.44
Food and Beverage: 7.49
Overall Experience: 8.96
I
IP HO ELISE • extended_group • hk
4
不滿意！不理想！
Cons:

三人房的三張牀為何會合併為一張大牀？所訂房間是三人三牀房，牀與牀之間一定會有通道可行走，但實際並不是，為何？
辦理入住時職員沒有提及乘搭接駁車要提早預約和登記，所以我們在不知道實際操作情況下不可以乘車，引來極大不便和不滿！
貴酒店應該檢討情況和積極作出改善！

2026-05-30 • via Nuitee
P
Pooja • solo_traveller • in
9
Pros:

Shuttle service to the Mtr station and the conceirge service .

Breakfast was filling and good variety for person comfortable with non veg food options

Walking distance to the stop from where you can take bus to Airport.

Cons:

Nothing

2026-05-28 • via Nuitee
P
Pui • couple • ca
8
Worth for value
Pros:

The room is clean and tidy.

Cons:

The bed is not very comfortable. Need some improvement

2026-05-27 • via Nuitee
陽 • solo_traveller • tw
10
Pros:

環境乾淨整潔，設備新，床舖好睡，插座充足，桌面寬敞，衣櫥很寬內附燈，有道購物商城的接駁車

Cons:

室內椅子只有一張，公共區域沒有預留一些交誼的空間，離乘車地點比較遠一些但還可以

2026-05-27 • via Nuitee
B
Buu hoan • couple • ca
9
Pros:

Good!will come again

2026-05-27 • via Nuitee
K
Kanya • solo_traveller • th
7
2026-05-26 • via Nuitee
M
MIYACHI • solo_traveller • jp
10
2026-05-26 • via Nuitee
Y
YH • solo_traveller • my
9
2026-05-25 • via Nuitee
T
Tamás • couple • hu
1
Scam, do not book
Pros:

Nothing good I can mention

Cons:

First of all the rooms do not look like in the images. At least the ones we were offered did not match any of the uploaded photos. Besides being completely different they are extremely dirty. Nothing like a 4-star hotel.
When we complained we got a second room which was the same. Mold in the bathroom, blood and other who knows what kind of stains on the bed sheets and carpet. Mold in the air purifier. Overall disgusting.
After first night we just wanted to have breakfast which we were refused to have even though we paid for it. Heads up: if you are not Chinese you are only secondary here. Breakfast staff kept seating every Chinese guest coming after us and just told we cannot enter the restaurant.
After complaining for all this they offered a third room but we just thought it would be better to leave. They promised a full refund which never happened. Later in a message through Booking.com they only offered 50% refund claiming we stayed 1 night. True, but the one night was still terrible and this is not what we agreed on. 50% does not even cover the unused nights and breakfast so they just ripped us off.
Strangest part is the rating on Booking.com. It seems like after every bad review some noname accounts put in a 10 star review without any description. Don’t be fooled, also check on Google Maps. Avoid this place.

2026-05-23 • via Nuitee
C
Catherine • couple • ke
8
2026-05-23 • via Nuitee
J
Junior • solo_traveller • br
10
Pros:

Nos atendeu em tudo perfeitamente, excelente.

Cons:

Nos atendeu em tudo perfeitamente, excelente.

2026-05-23 • via Nuitee
K
Kali • solo_traveller • at
7
2026-05-22 • via Nuitee
S
Satoshi • family_with_children • jp
7
2026-05-21 • via Nuitee
T
tsz sheung • couple • hk
10
Pros:

平

2026-05-21 • via Nuitee
T
tsz sheung • couple • hk
10
Pros:

地方環境舒適

2026-05-21 • via Nuitee
K
Kiara Faye • couple • ph
7
2026-05-19 • via Nuitee
T
Tachanan • family_with_children • th
5
Pros:

รอบนี้ 5/10

Cons:

การจัดการเต็มสิบหักหมด ไม่สลดหักอีก

2026-05-19 • via Nuitee
M
M • family_with_children • ca
7
good food, cleanliness is okay, staff is helpful.
Pros:

breakfast buffet was exceptional, front desk staff are friendly and help a lot with directions and how/where to do things. I also liked that there was a free shuttle to Metroplaza and therefore an easy way to get groceries, go shopping etc for free

Cons:

as a non chinese mainland/hk resident i was not able to do laundry. I also feel like the soap/shower dispensers could have been a little more full

2026-05-19 • via Nuitee
C
CHAN • solo_traveller • hk
1
2026-05-18 • via Nuitee
E
Erick-Antonio • solo_traveller • ca
7
Dorsett stay
Pros:

Close to MTR and shuttle available for most of the day. The room was small but clean. Staff was friendly and helpful. Pool and laundry were nice amenities.

Cons:

Mattress on the beds were not comfortable. The breakfast offerings were satisfactory but chaotic hard to sit down and enjoy so we did not go the next morning. Too many ppl in breakfast area all at once.

2026-05-18 • via Nuitee