Hilton Zhengzhou

Hotels
•
Hilton Worldwide
9.4 (137 reviews)
No. 228 Jinshui Road, Zhengzhou, Henan, 450008 , Zhengzhou , CN
86-371-89960888

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Electric car charging station
Health club
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service from staff
Comfortable and warm rooms
Convenient location near attractions
Delicious food options
Cons:
None mentioned explicitly

Categories

Cleanliness
9.2
Cleanliness was not explicitly mentioned, but the overall impression of the hotel indicates a well-maintained environment.
Service
9.7
Many reviews express gratitude for the attentive and helpful staff, highlighting exceptional service throughout the stay.
Location
9.2
The hotel is conveniently located with access to local attractions, as mentioned by several reviewers.
Room Quality
9.2
The rooms were described as warm and comfortable, contributing to a positive stay.
Amenities
9.4
Amenities such as the fitness center and breakfast offerings received positive comments from guests.
Value for Money
9.2
The overall feelings expressed suggest that guests felt they received good value for their money.
Food and Beverage
9.6
The breakfast and steak were both positively highlighted, with guests enjoying their culinary experiences.
Overall Experience
9.7
Guests consistently express a high level of satisfaction, leading to an overall excellent experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:35

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials at the full-service spa.

Recreational Amenities
Enjoy the health club, indoor pool, and spa tub for ultimate relaxation and leisure.

Fine Dining and Entertainment Options
Savor international cuisine at 8 Elements or opt for 24-hour room service. Unwind at the 2 bars/lounges.

For the benefit of our customers, we have provided a rating based on our rating system.

A stay at Hilton Zhengzhou places you in the heart of Zhengzhou, within a 5-minute drive of Henan Stadium and Erqi Memorial Tower. Enjoy these amenities and more by booking your stay now!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
  • At check-in, guests must provide a negative COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGO

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 137 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.4
Value for Money: 9.2
Food and Beverage: 9.6
Overall Experience: 9.7
A
Annabelle Marie • extended_group • be
8
Great stay for 1-2 nights
Pros:

The breakfast is a nice buffet.
Matress are good.quality.

Cons:

Clean and functional but old equipment

2026-05-21 • via Nuitee
G
Green Logs • extended_group • fr
8
excellent
Pros:

excellent petit déjeuner digne d'un des meilleurs Hilton des USA

2026-05-19 • via Nuitee
M
Max • couple • lu
10
2026-04-22 • via Nuitee
S
Shuji • solo_traveller • jp
10
2026-04-20 • via Nuitee
J
Jorge Francisco • family_with_children • gb
10
Great service and accommodation
Pros:

Staff and rooms

Cons:

Nothing

2026-04-18 • via Nuitee
D
D3625TBlic • Solo travel
10
perfect
Pros:

Highly recommend Zhengzhou Hilton! The front desk staff have high professional quality, friendly and natural smiles, and smooth procedures without delay. When encountering any questions, they are carefully explained and actively help coordinate their needs. The service is meticulous, making people feel at home as soon as they enter. The overall experience is excellent.

2026-04-11 • via Tripadvisor
1
145timef • Family
10
This stay was particularly enjoyable, and I especially want to commend the supervisor of the hotel's concierge departmen
Pros:

This stay was particularly enjoyable, and I especially want to commend the supervisor of the hotel's concierge department, Mr. Lu. His service was warm and attentive, with a gentle and patient attitude. Whether it was asking for directions, assistance with luggage, or any last-minute requests, everything was handled promptly and professionally. He was meticulous and responsible in his work, and proactively considered the guests' needs, making people feel particularly at ease and cared for. With such an outstanding supervisor and team, the hotel's service quality is truly impressive. I highly recommend it!

2026-04-10 • via Tripadvisor
W
wenbol791 • Friends getaway
10
Travel experience with friends
Pros:

My stay at Hilton Zhengzhou was flawless! The staff were incredibly friendly and attentive. Spacious, spotless rooms with comfy beds. Prime location near subway & shopping. Delicious breakfast & great facilities. Highly recommend!

2026-04-09 • via Tripadvisor
B
bisratem • Business
10
Excellent
Pros:

The hotel is excellent the stuffs are very good specially duty manager Dennis and Lux were very helpful in my experience thank you!

2026-04-09 • via Tripadvisor
M
Mahmudayaz • Business • Dubai, Emirate of Dubai
10
Hotel stay
Pros:

Very centrally located with great facilities and rooms. Lounge is exceptional focusing on local and international cuisnes with good selection of drinks. Ms. Jennifer Liu at the executive lounge was very hospitable and with great service.

2026-04-08 • via Tripadvisor
W
wills139 • Business
10
Helpful staff
Pros:

Staff are very friendly and helpful. Especially Ester Lu in business lounge and front desk doing an amazing job. Thank you all

2026-04-06 • via Tripadvisor
K
kdjxjcnxx • Family
10
The concierge service is warm and considerate, the front desk check-in is efficient and fast, the Turbo luggage transfer
Pros:

The concierge service is warm and considerate, the front desk check-in is efficient and fast, the Turbo luggage transfer is prompt and thoughtful, and they proactively help plan the itinerary. The experience is excellent. I will definitely choose to stay here again next time.

2026-04-05 • via Tripadvisor
U
Utsav • solo_traveller • in
7
Pros:

Location, ambience

Cons:

Front Desk Cannot Speak Fluent English Use translator app, too much time at Front Desk.

2026-04-02 • via Nuitee
2
243jiey • Business
10
good
Pros:

The room is clean and comfortable, and the location is convenient. The staff at the front desk are particularly friendly. I had a very pleasant stay and will definitely come back next time!

2026-04-01 • via Tripadvisor
J
jxhxbcb • Friends getaway
10
good
Pros:

Winni at the front desk was incredibly thoughtful! Check-in was super efficient, and she went out of her way to recommend great local restaurants and sightseeing routes. Her constant smile made us feel so welcome. We'll definitely choose this hotel again next time!

2026-03-31 • via Tripadvisor
_
_W3388QE • Friends getaway
10
good
Pros:

An exceptional stay from start to finish! The hotel has a wonderful atmosphere, the amenities are excellent, and the staff go above and beyond to make guests feel welcome. It’s truly a hidden gem and exceeded all my expectations.

2026-03-30 • via Tripadvisor
L
laurence • couple • fr
8
Pas à la hauteur
Pros:

Petit déjeuner varié
Chambre assez grande
Salle de bain avec baignoire et douche

Cons:

Hôtel vieillissant
Beaucoup de personnel ne maîtrise pas l anglais même à la réception où notre check in a duré.
Salon dans le lobby n est pas accessible sans passer devant une hôtesse
Beaucoup d evements d entreprise ce qui emmène beaucoup de bruit.
Rideau dans la chambre pas très occultants
Pas dans le centre pas grand chose à faire autour

2026-03-30 • via Nuitee
C
caL7538ID • Business
10
Great time!
Pros:

Helen Wei did an amazing job making us feel welcome in the lounge. Looking forward to the next visit here!

2026-03-28 • via Tripadvisor
W
wenbol2026 • Friends getaway
10
Travel experience with friends
Pros:

Hilton Zhengzhou is fantastic! Spacious, spotless rooms, super comfy beds, and attentive, friendly staff . Great location near metro, delicious breakfast buffet, and top-notch facilities . Highly recommended—will definitely stay agai

2026-03-27 • via Tripadvisor
G
G4552FYjacobv • Business
10
The map provided by the hotel concierge Turbo helped me solve both my travel issues and the room's internet problem.
Pros:

The map provided by the hotel concierge Turbo helped me solve both my travel issues and the room's internet problem.

2026-03-26 • via Tripadvisor